The hotel is dated and needs some renovations, the light in the bathroom made a deafening sound for a couple of minutes each time it was switched on. The hotel is dark and gloomy and I did not see another person other than the cleaning staff. There is no reception. You are given a door code to enter the hotel. All communication with the reception is via email which I suspect maybe in another country as they take a couple of hours to respond or not at all. I asked for a blanket as it got cold at night and got no response from the hotel. Fortunately I bumped into the cleaner, who very kindly went and got me a blanket.

The location of this hotel is par excellence. 10 minutes walk from the train station and 3 minutes walk to Chapel Bridge. Cafes and shops are on your doorstep, the gorgeous lake is across the road. However as a single traveler, I was not comfortable. Probably better suited to couples or families.

Stayed in September 2023

Somehow this contactless check-in idea creates a strange logic. You are not allowed to leave your luggage, even though they are small and there are plenty of space available in debasement floor. Moreover, though it is written as 11.00 for check out time, they send a message to warn you to leave before 10.00. But the huge disappointment was about plugs and internet. I stayed at the third floor, no 301 and if this will be your room, better to cancel it. Only one plug literally works out of 4 and that one is behind some furnitures and cable from fridge is connected. There is a very tiny location in between the door of the room and the bathroom that you can receive a bit of wifi. If you are planning to stay for one night or if you use mobile company that receives signal (mine wasn't) that might not be a problem for you. But I had to finish a work and literally I went down each time I need internet. Luckily the entrance has a nice table and also to can feel like you are working at the reception :)) Another issue is the smell of mold. I was there in summer and owning windows solved everything. But in winter that might be a bit sad.

Probably the best option to stay at the very center of the city. Checking in without a reception works very well. And it's price is very bearable compared to other alternatives.

Stayed in September 2023

The room was very small, very basic and Wi-fi virtually none existent. No staff on reception at any time and not issued with Swiss visitor card for travel around. Sent message to a number given for any problems, sent message re Wi-fi and message back was very negative.

The location was very good and bed comfortable.

Stayed in September 2023

No breakfast

Clean Location

Stayed in August 2023

poor facilities

good location

Stayed in August 2023

The two beds (pushed together) were not comfortable because they sank together when we moved to the center. Need repair.

ac worked and tv cleaning service was good.

Stayed in June 2023

The only thing the hotel needs is proper block out curtains. As its not far from the main streets there is a lot of light around and it can make it difficult to fall asleep.

The location is absolutely perfect! Right outside the door are shops and bakeries and only a few minutes walk to the main station and all the sites in Luzern.

Stayed in June 2023

We paid in advance for a family room, as pictured. Told there was an elevator. 1st night no contact entry, had to climb 4 sets of stairs with suitcases because elevator "broken." Opened door to a room with 2 single beds smushed together for a "double" bed. No room for 12 yo child to sleep. Eventually found a good quality cot in hallway we absconded with to use as 3rd bed for the night. Had to rearrange room a bit for it to work. Then about an hour later knock on door of 2 men who had arranged for a room, that turned out to be our exact room. Only thru luck we got there 1st. Next morning proprietor moved us to a family room, nicely. The room was as expected, EXCEPT the sink was clogged and seemed to be leaking through the wall onto the floor. When I told proprietor she said it would need to be fixed after we left (we were there 4 more nights). So couldn't walk in bathroom without feet getting wet. But 2 days later they did fix it so only 2 nights had to deal with wet. The decor of place is not a good intro, lots of stuff stacked all around. Elevator, that was supposedly broken was used by housekeeping. So false advertising either way.

Location was excellent. Proprietor worked to fix the problems.

Stayed in July 2022

It really needs investment into at least fixing stuff, but for that price you will not be in a room for other than sleeping but in the city.

Location is just a huge plus for such price if you are backpacker go for it, if you want amenities or bling, opt pricier hotel.

Stayed in March 2022

Room was dark and bathroom old, no kettle provided

It is centrally located in the old town

Stayed in December 2021

TV was stuck for most of the time

Very nice receptionist, room ok.

Stayed in October 2021

Old rooms, bathroom needs reworks

City center nearby

Stayed in September 2021

Lift wasn't working, general condition seems a bit old but nothing major

Perfect location, very helpful Staff

Stayed in August 2021

The room is tiny, bathroom is also very small. The worst is the bed, the mattresses are very uncomfortable.

Location is great, Staff is friendly. Nice plus was a small kitchen with refrigerator.

Stayed in August 2021

Slightly Cozy hotel with no 24 hours reception though they had security access control after late evening. Small hotel and don't expect common area to sit and chat. Drinking Water , Coffee, Vending machine facility was missing.

Location was excellent , in the city very near to lake , bus , train station and also to chappal Bridge. Room were fair enough and so was the Bed. you get all the basis amenities. Please note the working hours of reception as it is not 24 hours reception hotel

Stayed in August 2021

small room, but ideal for short stay 1-2 nights

Loacation to train station and shops

Stayed in October 2023

2 days with out WIFI& later very bad connection. No light in bath room, the fan ventilation very noisy, the shower screens very dirty. I think never change. Water leak from shower cover the whole bathroom.the available basin with no caver so the staffs can easy lost in down pipe.When use air-conditioning in the room ,you can see the dirt cover the floor of room. Air-conditioning filters in room never clean. No any person staff hotel to complain or any assistance available, the phone number in the advertising website is allways answering machine .if you leave message never come back to you. The answer machine only in German language. I couldn't shave for 3 day .the bathroom really dirty.

Hotel location close to city centre , lake&central station

Stayed in September 2023

Extremely Uncomfortable beds, unresponsive owners, and uncomfortable showers.

It was near the train station!

Stayed in September 2023

Very small room. Even too small, in which there are not even glasses for water.

Excellent Location! Probably the best you can imagine. Such a small building even has an elevator, which is of course important if you have large and heavy bags.

Stayed in August 2023

everything was horrible, I want to return my money back

Horrible stay, horrible room, missing hot water, missing equipment in the kitchen, non confortable bed, dark room, too noisy ventilator in the bathroom, it was not possible to switch it off, better to have shower without lighting in the bathroom...never more, I was sick from this stay.

Stayed in August 2023

Self check in and no reception was fine with the exception of not having access to the Luzern travel pass this would have been a useful addition

Great location and comfortable room

Stayed in July 2023

Nothing

This hotel is by far the worst hotel we’ve experienced. Also not great remarks told to us by local people from the area! Would not recommend to anyone 😢 We had to try find last minute accommodation for our last two nights stay that cost us an extra AUD $2300 out of pocket which is unacceptable 😡

Stayed in July 2023

The room was small, the toilet really compact and not really clean. The overall facilities are old and dated. Curtains need changing, fittings on doors and windows loose, and the bed was semi-collapsed at certain parts. Be prepared to hit your head on low pillars and arches. Worse of all, the internet and wifi is not functional and furthermore the tv is using digital signal or the internet which means that it doesn't work too. Distorted visual and audio which sometimes freeze altogether for minutes at end.

Awesome location right in the middle of the shopping street. Convenient to get to the attractions around Lucerne.

Stayed in June 2023

lift was no operational and that made my parents stay very uncomfortable.

it’s centrally located

Stayed in July 2022

Superb location, clean and affordable price.

Stayed in January 2022