Reviews of flexymotel Buchs
43 Bahnhofstrasse, 9470 Buchs, Switzerland
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Reviewed: September 11, 2025 · Stayed in September 2025
Verified reviewThe room was spacious, clean and fairly new.
There was no in-person staff to support. Everything was done through e-concierge (a screen) for both check-in and check-out. Before arrival, an online check-in link was sent to my email, but the link did not work for checking in, so instead we arrived at the hotel entrance for the e-concierge screen check-in. When we arrived, there were already two other parties in front of us waiting to check-in, but the e-concierge screen was out of service (showing error messages), with no response as the screen was frozen, all of us were stuck outside of the door and tried to call the contact number found on booking.com, as well as messaging the property, however the first few calls were hung up itself! All of us waited for about 20 mins, finally a call went through and a staff helped us all checked in through a phone. At the entrance, there was no contact number showing at the entrance door, no call button or any information given to allow guests inquiring for assistance. We were all clueless and helpless, it was not a good experience. After checking in for few hours, I received the hotel`s message at 10:22pm (we arrived at around 6:40pm) telling me my room number and the instructions of how to access the hotel while we were already in our room. In addition, the room was assigned incorrectly to us. I booked a double room but instead, we got two single beds. We did not even bother to ask for any changes with the room as we already felt helpless and it was late in the evening when they responded to my message.
Reviewed: September 10, 2025 · Stayed in July 2025
Verified reviewThe room was big, clean, and comfortable. Breakfast was free and came with coffee, tea, croissants, and fruit. The choices weren’t many, but it was more than enough and a nice touch. The location is great too — right by the Rhine River, with Vaduz just across, so getting to Liechtenstein was really easy.
We arrived late, and the self check-in machine kept showing “Room is not ready.” After several attempts, we had no choice but to make an international call, and only after the customer service staff reset the system could we complete the check-in. It seems advisable to arrive earlier if staying at this hotel.
Reviewed: September 9, 2025 · Stayed in September 2025
Verified reviewThe room was spacious, clean and quiet.
No human interaction at check in or check out.
Reviewed: September 4, 2025 · Stayed in September 2025
Verified reviewReviewed: September 1, 2025 · Stayed in August 2025
Verified reviewVery spacious and clean rooms, large bathroom with 2 washbasins. Delicious coffee and croissant for breakfast. But it would be nice if there was an iron.
Dear Olha Horobets Thank you very much for the good review you gave our hotel. We are pleased that you enjoyed a pleasant stay with us and hope to welcome you back soon. We are happy to hear that you had great encounters with our team. Best wishes from the b_smart team
Dear Olha Horobets Thank you very much for the good review you gave our hotel. We are pleased that you enjoyed a pleasant stay with us and hope to welcome you back soon. We are happy to hear that you had great encounters with our team. … Show more
Reviewed: August 29, 2025 · Stayed in August 2025
Verified reviewSpotlessly clean Free secure parking Free coffee and croissants in the morning Quiet room Perfect location for Saxer Luke hike
Nothing
Dear Emma Thank you very much for the excellent review you gave our hotel. We are delighted that you enjoyed your stay – from the cleanliness and free secure parking to our morning coffee and croissant offer. We are also pleased that you appreciated the quiet location and the proximity to the Saxer Luke hike. Many thanks for your positive feedback. We look forward to welcoming you back again soon. Best regards from the b_smart Team
Dear Emma Thank you very much for the excellent review you gave our hotel. We are delighted that you enjoyed your stay – from the cleanliness and free secure parking to our morning coffee and croissant offer. We are also pleased that you… Show more
Reviewed: August 28, 2025 · Stayed in August 2025
Verified reviewThe room was huge 😃
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Dear Guest, Thank you very much for the excellent review you gave our hotel. We are delighted that you especially enjoyed the spacious room. Many thanks for your positive feedback. We look forward to welcoming you back again soon. Best regards from the b_smart Team
Dear Guest, Thank you very much for the excellent review you gave our hotel. We are delighted that you especially enjoyed the spacious room. Many thanks for your positive feedback. We look forward to welcoming you back again soon. Best… Show more
Reviewed: August 27, 2025 · Stayed in August 2025
Verified reviewthe hotel was neat and tidy
hard location to find, complete absence of staff for any help, even just the parking
Dear Guest Thank you very much for taking the time to review our hotel. We are glad that you found the property neat and tidy. At the same time, we regret that your stay did not fully meet your expectations – especially regarding the difficulty in finding the hotel and the absence of staff on-site. Our hotel concept is intentionally designed to be smart and efficient – which is why we do not operate a traditional reception. However, we are available by phone 24/7 for any urgent matters; you can find the number both on your booking confirmation and at the check-in terminal. We sincerely apologize for these inconveniences and thank you for your feedback. Best regards from the b_smart Team
Dear Guest Thank you very much for taking the time to review our hotel. We are glad that you found the property neat and tidy. At the same time, we regret that your stay did not fully meet your expectations – especially regarding the diff… Show more
Reviewed: August 20, 2025 · Stayed in August 2025
Verified reviewClean, comfortable bed, spacious room, very good free coffee to go. Great location, few minutes away from Migros and ten minutes away from train station.
Dear Drago Thank you very much for the great review you gave our hotel. We are happy to hear that you enjoyed the clean and spacious room as well as the comfortable bed. We're also happy that our coffee-to-go service met your taste – and that you appreciated our convenient location, close to Migros and the train station. We hope to welcome you back soon. Best wishes from the b_smart team
Dear Drago Thank you very much for the great review you gave our hotel. We are happy to hear that you enjoyed the clean and spacious room as well as the comfortable bed. We're also happy that our coffee-to-go service met your taste – and t… Show more
Reviewed: August 19, 2025 · Stayed in August 2025
Verified reviewReviewed: August 18, 2025 · Stayed in August 2025
Verified reviewReviewed: August 15, 2025 · Stayed in July 2025
Verified reviewReviewed: August 15, 2025 · Stayed in August 2025
Verified reviewLocation, parking, size of the family room, the 24hour tea and coffee facilities.
Rooms were too far apart. One room was down in a basement area and didn't have lifts. Not helpful for the elderly.
Reviewed: August 14, 2025 · Stayed in August 2025
Verified reviewGOOD BREAKFAST ! HALLO VIVIENNE YOU ARE THE BEST WOMAN IN THE WORLD !!!
Reviewed: August 13, 2025 · Stayed in August 2025
Verified reviewIt was clean, good location
Complicated entry, coffee machine out of order, no fresh croissants as offered on board, fruit old and mouldy. No lift to lower floor.
Dear Erica Thank you for taking the time to review our hotel. We’re happy to hear that you liked the cleanliness and the location. We’re sorry that the access was complicated for you and that during your stay both the coffee machine and the breakfast offer did not meet our standards. Unfortunately, in rare cases, when we have many guests, more croissants are consumed than we have planned for, and there may not be enough for later guests. We would like to sincerely apologize for these inconveniences and thank you for your feedback. Best wishes from the b_smart team
Dear Erica Thank you for taking the time to review our hotel. We’re happy to hear that you liked the cleanliness and the location. We’re sorry that the access was complicated for you and that during your stay both the coffee machine and t… Show more
Reviewed: August 11, 2025 · Stayed in August 2025
Verified reviewFree parking, free coffee, it was clean
My room was over a kebab place, the noise was very disturbing. The room didn't have aircon and I couldn't opent the windows due to the noice coming from the people in the kebab. Also, had to call the hotel couple of times (no reception) cause check-in wasn't intuitive and I didn't understand where the parking was (and the hotel woman on the phone couldn't explain me either!
Dear Guillermo Thank you for taking the time to review our hotel. We’re glad that you enjoyed the cleanliness, the free parking, and our coffee offer. We’re sorry that you were disturbed by the noise from the nearby restaurant and that check-in was not easy for you. Our self check-in allows our guests flexible arrival. If you have any questions or problems, our 24/7 hotline is always available to assist you. We also regret that you found the room too hot and couldn’t open the windows because of the noise. We would like to sincerely apologize for these inconveniences. Thank you for your feedback. We still hope to welcome you back again in the future. Best wishes from the b_smart team
Dear Guillermo Thank you for taking the time to review our hotel. We’re glad that you enjoyed the cleanliness, the free parking, and our coffee offer. We’re sorry that you were disturbed by the noise from the nearby restaurant and that ch… Show more
Reviewed: August 11, 2025 · Stayed in August 2025
Verified reviewThere was available coffee all day long and a shared refrigarator. Free available parking.
No air conditioning and the windows could not be kept open due to traffic noise.
Dear Georgia Thank you very much for the good review you gave our hotel. We are pleased that you enjoyed a pleasant stay with us. We are glad that you appreciated the free coffee-to-go, the shared fridge and the free parking. Our hotel is in a very good location. This brings many advantages, but also some disadvantages. These include noise emissions from outside, which we cannot influence. We regret that this did not meet your expectations and that you missed having air conditioning. We apologize for this inconvenience. Thank you for your feedback. We look forward to welcoming you back soon. Best wishes from the b_smart team
Dear Georgia Thank you very much for the good review you gave our hotel. We are pleased that you enjoyed a pleasant stay with us. We are glad that you appreciated the free coffee-to-go, the shared fridge and the free parking. Our hotel i… Show more
Reviewed: August 10, 2025 · Stayed in August 2025
Verified reviewI liked the room and facilities, everything we needed, spacious, some extra touches like free hot drinks, apples and croissants, vending machine snacks and a fridge to store your own things in the shared kitchen area. There is free WiFi once inside too
DO NOT BOOK 2 ROOMS VIA BOOKING.COM, THE SINGLE REFERENCE GIVEN DOES NOT WORK ON THE SELF CHECK-IN MACHINE. THERE ARE NO STAFF BASED AT THE MOTEL, NUMEROUS TRAVELERS HAD ISSUES CHECKING IN, IT TOOK US OVER 2HRS TO GET IN AND COST ME £20 IN PHONE CALLS AND TOPPING UP MY DATA!!
Dear Lynsey Thank you for taking the time to review our hotel. We’re glad that you enjoyed the room, the facilities, and our little extras such as complimentary drinks, apples, and croissants. We’re sorry that your check-in did not go as smoothly as usual and that it took so much of your time and caused you additional costs. Our guests also benefit from our free Wi-Fi throughout their stay. Our self check-in allows our guests flexible arrival around the clock. If you have any questions or problems, our 24/7 hotline is always available to assist you. Thank you for your feedback, and we sincerely apologize for these inconveniences. Best wishes from the b_smart team
Dear Lynsey Thank you for taking the time to review our hotel. We’re glad that you enjoyed the room, the facilities, and our little extras such as complimentary drinks, apples, and croissants. We’re sorry that your check-in did not go as … Show more
Reviewed: August 9, 2025 · Stayed in August 2025
Verified reviewReviewed: August 7, 2025 · Stayed in August 2025
Verified reviewGreat location and the parking in the basement is free (you need to take a ticket and there's a machine in the hotel for validating it). There's a supermarket right across the street and lots of cafes and restaurants including McDonald's in the immediate neighborhood. The train/bus station is also within walkable distance. The customer service over phone was also quite helpful. There's a nice room with a coffee machine and croissants and fruits were kept there in every morning. While Coffee, croissants and fruits are free, there is a fridge named 'honesty bar' with chilled drinks which you have to pay for by leaving money (CHF) in a box. This is the one thing that can be improved by making it a vending machine which also accepts cards.
I had some initial trouble with checking in. I arrived at 1 am and the machine outside said my room is not ready yet because it is being cleaned. I knew nobody was cleaning the room at 1 am, so I called support and they sorted it out. After this, I couldn't get my room door to open. After changing my room twice and still not able to open the door to the room, they changed my room to a different floor and that solved the problem. All of this took nearly 45 minutes. Once this was sorted out, the rest of my stay was smooth. Just on a side note - I had a twin room, and the beds felt a bit too narrow. If you are by yourself, a double room might be a better idea.
Dear Sri Ram Thank you very much for the good review you gave our hotel. We are very pleased that you enjoyed the location, the free parking, and our breakfast offer. We are very sorry that you had to wait so long during check-in and had to change rooms several times – we would like to sincerely apologize for that. We are glad that our hotline was able to assist you. Thank you for your feedback. We look forward to welcoming you back soon. Best wishes from the b_smart team
Dear Sri Ram Thank you very much for the good review you gave our hotel. We are very pleased that you enjoyed the location, the free parking, and our breakfast offer. We are very sorry that you had to wait so long during check-in and ha… Show more
Reviewed: August 5, 2025 · Stayed in August 2025
Verified reviewReviewed: August 4, 2025 · Stayed in August 2025
Verified reviewNice small breakfast room with coffee/tea machine and a fridge. Nice spacey room and bathroom.
Not really strightforward self-check-in procedure, need to finish the check-in by phone.
Dear Jan Thank you very much for the good review you gave our hotel. We are very pleased that you enjoyed your room, the bathroom, and our breakfast room. We regret that the self-check-in was not entirely easy for you. We are glad that our hotline was able to assist you. Thank you for your feedback. We look forward to welcoming you back soon. Best wishes from the b_smart team
Dear Jan Thank you very much for the good review you gave our hotel. We are very pleased that you enjoyed your room, the bathroom, and our breakfast room. We regret that the self-check-in was not entirely easy for you. We are glad that o… Show more
Reviewed: August 4, 2025 · Stayed in August 2025
Verified reviewLate check in , large room, cleanliness, free coffee and croissant, fridge for consumable
No cutlery in kitchen, hard to pay for beverages without Swiss cash
Dear Martin Thank you very much for the good review you gave our Hotel. We are very pleased that you enjoyed your large room, the cleanliness, and our complimentary coffee offer. We are sorry that no cutlery was available and that it was difficult for you to pay for drinks without Swiss cash. Thank you for your feedback. We look forward to welcoming you back soon. Best wishes from the b_smart team
Dear Martin Thank you very much for the good review you gave our Hotel. We are very pleased that you enjoyed your large room, the cleanliness, and our complimentary coffee offer. We are sorry that no cutlery was available and that it was… Show more
Reviewed: August 1, 2025 · Stayed in July 2025
Verified review