Ambiance, location , city

Stayed in March 2024

Personal thing: I like to spend breakfast in a quite, comfy place, taking my time. On monday due to only a few guests staying, breakfast was served in the restaurant, by ordering. It was ok, I understand why they did it, but the restaurant was busy, coldish due the coming and going of regular customers and the waitress busy serving everyone. So neither comfy nor relaxing, cutting my breakfast time short. PS: I explained this when checking out, they appologized strongly and gave me little thank-you present as an apopolgy, so we were all good :-)

The hotel is very well situated in the very center of Lugano, restaurants, bars, shops and the lake side are only a few steps away. It is a very modern(ized) hotel, with nice big rooms (junior suite with 35m2) and modern fittings in the bathroom and general modern infrastructure (which sometimes swiss hotels in this region lack). It features a roof terace (officially closed for this time of the year, but you could still access it) and a nice restaurant/bar on the top floor. I stayed 5 nights and slept very well, despite the weekend's activities around the hotel. There is no lake view of course, but that comes with the central location quite next to the base station of the funiculare connecting the train station. Don't bring a car, I have not seen any available parking ;-) Breakfast is at its own floor and very comfy in the morning, with a medium sized buffet and the possibility to order a variety of hot breakfasts. At first one might notice the food smell in the hotel, which is due to the open restaurant at the base floor, but it's not strong and one does not notice anymore after a few minutes. The hotel also features its own high quality restaurant (according to its history, the restaurant features the hotel) which serves excellent, abeit pricey food for lunch and diner.

Stayed in March 2024

I think it could be mentioned when you enter there is a flight of stairs which takes you to reception on the first floor. This was not a problem for me but could be for others. There is a lift on the ground floor but you need to walk through the Gabbani shop. It's easy enough but I was not aware if this prior to staying.

Central location. Very friendly staff. Comfortable room and very clean. Breakfast was a bit expensive as I chose not to eat the "cooked" options. The products served are of good quality I would stay there again..

Stayed in February 2024

The hotel was a bit cramped, you need to go through restaurant to get to the elevator and the rooms were quite small.

The location and breakfast were excellent! And the hotel rooms were new and clean.

Stayed in January 2024

Nil

Wonderful location great room

Stayed in October 2023

Rooms are rather small

Location and Breakfast are phenomenal

Stayed in December 2023

It’s very apparent you are staying above a busy restaurant which didn’t bother me for my short stay but if your wanted to lie in it may pose an issue

The property is nice and central with lovely breakfast and helpful staff

Stayed in October 2023

Awkward access through the restaurant/bake shop on the ground level.

Great location. Large room. Enormous bathroom with great smell from incense diffuser.

Stayed in October 2023

The room was tiny, given the price.

The location is great, and the bottom part of the hotel is busy and lively. The breakfast was very good and the staff was very friendly.

Stayed in September 2023

Noisy air-conditioning

Right in town, close to Funicular to train station. Great breakfast, massive bathroom, and a lift. Restaurant downstairs and tastefully decorated.

Stayed in October 2023

As above

The location is right at the base of free funicular so.was amazing getting off train and on doorstep. We landed right in centre of old town. Been in Gabbani family for 100 years and hotel included amazing bakery, fruit, gourmet meat and cheese shop, cafes and restaurants. Wonderful boutique feel. Staff were exceptional. Supplied us with a kettle and coffee mugs on request and we got a daily jug of milk from bar. Room was small but bathroom very roomy so made up for it. We had a broken chair in our room and they replaced it immediately. We had to keep curtains closed at all times as these re were 2 other rooms where guests walking down stairs could look straight into our room which was a bit disconcerting.

Stayed in September 2023

The standard room was quite petite, and the room, being above the restaurant, was a little bit noisy. They provide earplugs in the room, which was an indication of possible noise.

Excellent location and the spacious bathroom and air conditioning were great. The staff were friendly and helpful. The hotel is above a restaurant, we didn't eat there, but the food looked tasty. We had a couple of glasses of wine there, and the sommelier was very helpful with suggestions. The funicular, which was free with the transport pass given to us on check-in, took us back up to the train station, which was great, as there are MANY stairs.

Stayed in September 2023

Facilities could have been upgraded.

Great location, room and service.

Stayed in August 2023

Room is too dark

Center location

Stayed in September 2023

The windows in the room I was in can't really be used as there are no screens and many birds just outside the window.

Room was very clean and had a/c which was a welcomed bonus. The hotel does offer a breakfast option. They also provide some discounts for other restaurants in the area. It was an easy walk from the train station in Lugano (all down hill). The location was perfect as it was walking distance to everything you needed including the lake.

Stayed in July 2023

The breakfast was basic and so was the room despite being junior suite. For that price the guests would expect a bit more.

The roof top bar and the terrace bar were good but are weather dependent!

Stayed in August 2023

When I arrived there was a problem with my room - issues with the lighting system which meant some lights wouldn't switch off and an unpleasant smell from the mini bar fridge. The staff were really helpful in particular Daria who did her best to solve the problems and was very apologetic but couldn't find me another room as they were fully booked. The next morning Daria moved me to a beautiful room which was also an upgrade for which I was really grateful - the issue was unavoidable and these things happen!

Stayed in July 2023

At night, the noise from the restaurant below as it was closing was a little loud.

Great location! The staff were wonderful. We left reading glasses at a restaurant and they arranged for the glasses to be delivered the next day. Very helpful with recommendations for dining.

Stayed in June 2023

In the room we could hear the kitchen very well. It was quite noisy. The room was very light.

The location was very close to the lake, and parking lot. The staff was very friendly and helpful.

Stayed in July 2023

Othing

LocTion, place

Stayed in July 2023

Great location,staffs are friendly,good food

Stayed in June 2023

Accessibility to train station via funicular. In heart of Lugano and lake a stones throw away. Great vibe with restaurant underneath

Stayed in July 2023

Central atrium carries noise upwards, so if you have a window open for airflow, expect clanking dishes and restaurant chatter.

Good-sized room, massive bathroom with great shower. Lakeside and huge range of restaurants within easy walking distance.

Stayed in June 2023

Bit pricy, though is a 5 star hotel given the price. You can pay with Bitcoin, which is the only thing that makes price more acceptable

Location is great, amazing facilities!

Stayed in June 2023