Reviews of Grand Hôtel & Kurhaus This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Chemin de la forêt, 1986 Arolla, Switzerland

Loading
Guests also reviewed these properties:
Funchal, Portugal
Špindlerův Mlýn, Czech Republic
Phnom Penh, Cambodia
Săcele, Romania
Kumamoto, Japan
Hebden Bridge, United Kingdom
Abu Dhabi, United Arab Emirates
Srinagar, India
How guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Reviewed: August 30, 2025 · Stayed in July 2025
Verified reviewIt was beautiful!
It was was terrific.
Reviewed: August 26, 2025 · Stayed in August 2025
Verified reviewLovely and atmospheric, old hotel in a simply fabulous location. Great food, lovely staff, couldn't fault it
Nothing
Reviewed: August 14, 2025 · Stayed in August 2025
Verified reviewReviewed: August 13, 2025 · Stayed in July 2025
Verified reviewLocation is unique and the place breathes mountain adventures. Staff very friendly!
Dinner was very disappointing
Reviewed: August 13, 2025 · Stayed in August 2025
Verified reviewThe place is amazing! One of the most beatiful place we stayed during our haute route trek.
Reviewed: August 11, 2025 · Stayed in July 2025
Verified reviewLocation and grounds
Reviewed: August 11, 2025 · Stayed in August 2025
Verified reviewAmazing establishment, great location for hiking and discovering mountains. The hotel has an amazing garden, good restaurant and some activity as pool
Reviewed: August 11, 2025 · Stayed in August 2025
Verified reviewReviewed: August 9, 2025 · Stayed in August 2025
Verified reviewSpectacular location
N/A
Reviewed: August 3, 2025 · Stayed in July 2025
Verified reviewReviewed: August 1, 2025 · Stayed in July 2025
Verified reviewThe hotel is a beautiful hotel reminiscent of days gone by. The staff are very friendly and welcoming. Comfy room and large bathtub in my room. Fantastic breakfast
The dinner menu is minimal and expensive. The squid was very bland.
Reviewed: July 31, 2025 · Stayed in July 2025
Verified reviewBreakfast, surroundings
Compared to the price the comfort of the Standard Family Room did not meet our expectations. One matress could not be slept on. Too expensive for what has been provided.
Reviewed: July 27, 2025 · Stayed in June 2025
Verified reviewReviewed: July 26, 2025 · Stayed in June 2025
Verified reviewReviewed: July 17, 2025 · Stayed in July 2025
Verified reviewGreat location, classic historical building, with a bar and a restaurant. Nice views all around, right in the heart of the mountains. Large room, nice food.
all good
Reviewed: July 12, 2025 · Stayed in July 2025
Verified reviewStunning views on the glacier, incredibly nice and friendly staff (hello, Julia!) - amazing four-leg furry friend being part of the Team. Food in the restaurant is exceptional, location of the hotel on the trail nr 6, fantastic massages, historic and well-maintained hotel. We had a rest day on our 10-day hike there, I could not imagine a better and more friendly place.
Bathrooms could be maybe renovated.
Reviewed: July 4, 2025 · Stayed in July 2025
Verified reviewSimple, but very good breakfast.
Too big/high pillows.
Reviewed: June 30, 2025 · Stayed in June 2025
Verified reviewlocation and building style, authenticity.
maybe worth changing the carpets in the corridors as they are worn out.
Reviewed: June 13, 2025 · Stayed in June 2025
Verified reviewAmazing historic hotel, amazing location
The building needs better maintenance, a little bit more attention to the detail would elevate the hotel to a better level
Reviewed: June 10, 2025 · Stayed in June 2025
Verified reviewLocation is spectacular with views to the glacier and high peaks at the end of the valley. It was easy to get to and staff were very welcoming. Food was excellent - local products thoughtfully presented in tasty dishes. It is easy to get onto hiking trails from the hotel.
Lighting in the room was very dim and we were barely able to read at night. It would have been helpful if the hotel had maps showing nearby hiking trails. Reception told us that this year's summer map had not yet arrived (we were there at the very beginning of June). Even the Office du Tourisme in Evolène, the nearest office, did not have a very helpful map.
Reviewed: May 31, 2025 · Stayed in May 2025
Verified reviewGreat food and atmosphere
Reviewed: April 3, 2025 · Stayed in March 2025
Verified reviewReviewed: April 1, 2025 · Stayed in March 2025
Verified reviewReviewed: March 31, 2025 · Stayed in March 2025
Verified reviewReviewed: March 10, 2025 · Stayed in March 2025
Verified reviewThe overall hotel is great
The room was quite small and the bathroom old fashioned but the view was spectacular