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Reviews of Grand Hotel Villa Castagnola 5 stars

Viale Castagnola 31, 6906 Lugano, Switzerland

#6 of 102 hotels in Lugano

Guests' Choice

Review score

Based on 281 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.3

  • Location

    9.3

  • Facilities

    9.1

  • Staff

    9.4

  • Value for money

    8.2

  • Free WiFi

    9.1

100% verified reviews

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Showing 1 - 75

  • Reviewed: 18 April 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room Backyard
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Amazingly located hotel, a true hidden gem in the heart of Sirmione that blocks all the noise around. The area that belongs to villa is just wonderful and we indeed enjoyed every second. Breakfast offers variety of choices. Hotel staff managed to accomodate all special requests we had prior to arrival. Trully great experience.

    Stayed in April 2018

  • Reviewed: 8 January 2018

    • Leisure trip
    • Couple
    • Executive Junior Suite
    • Stayed 2 nights

    the soundproofing was not perfect, for instance heard people talking in next room sometimes.

    Everything! Had a very small feel as in not part of a huge chain of hotels, attention to detail was superb.

    Stayed in January 2018

  • Reviewed: 13 November 2017

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    This is the hotel the best i have ever been to! Every detail is under their care. If you appreciate beaty, comfort and calmness, this hotel is for u. There is a special atmosphere of carenees. Every thing is beautiful! I was inspered by every thing around me. The view is breathtaking! And my special love - piano evenings from 19 till 24 every day!!! Pianist Fami William - is a doctor of my soul! He is brilliant and touches your soul so deeply.... It was a real pleasure to be there!

    Stayed in November 2017

  • Reviewed: 26 October 2017

    • Leisure trip
    • Family with young children
    • Garden Room
    • Stayed 3 nights
    • Submitted via mobile

    The internet was so badly , but when I complain they sort it out with Swisscom

    I like everything Specially when they surprise me on my birthday with nice cake When I aske for anythings they take action immediately

    Stayed in October 2017

  • Reviewed: 9 October 2017

    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights

    Work out room very small and dated equipment but steam room, sauna, and pool lovely.

    Property is beautiful and away from the road so it is much quieter than other hotels. Really lovely.

    Stayed in October 2017

  • Reviewed: 19 September 2017

    • Leisure trip
    • Couple
    • Garden Room
    • Stayed 3 nights

    Extremely friendly, attentive staff Room and all public areas beautifully clean and fresh with a real sense of luxury Fully recommended and we will use the hotel again

    Stayed in September 2017

  • Reviewed: 1 September 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Everything is truly amazing at the Villa. Stand-up paddle boards to borrow, morning newspaper of choice right at the apartment door, private beach by the lake and excellent breakfast are among the greatest highlights.

    Stayed in August 2017

  • Reviewed: 22 August 2017

    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights

    The affiliated Michelin restaurant, "Ristorante della Arte", was good value, with an excellent sommellier, however the food was probably not quite up to the standard that could be expected. The chef seemed open to "constructive criticism" though, so hopefully that may improve.

    The Room (Junior Suite) was classically decorated, perfect for a romantic weekend. The balcony had a great view of Lugano's lake. The staff were very friendly and helpful and all spoke English and German (as well as Italian, of course!).

    Stayed in August 2017

  • Reviewed: 31 July 2017

    • Leisure trip
    • Couple
    • Double or Twin Room Backyard
    • Stayed 2 nights
    • Submitted via mobile

    I don't want to complain too much BUT: - whilst mostly great, there was no soul to this place. It's just a hotel but at this level, I expected more from the ambiance. Walking through it feels dead and lifeless, for some that may be perfect but we kinda missed the feeling of life. - it's really really expensive for what you get, I mean, this is Switzerland so expect to be absolutely robbed of every cent you have but I thought the value for money was pretty average, room was great, everything was clean etc but in the end, it was just a bit average - the concierge who parked our car on arrival was really surly and grumpy, he was an older guy and just generally was grumpy. Maybe that is where it started but there was no smile, no greeting, nothing! Not a great start. Overall I don't want to make trouble out of something I didn't tell the hotel about but seriously, at this price point, one shouldn't have to bring these minor points up. I'm sad because I expected more but maybe that is my own fault for expecting too much?

    - Really clean. - We were on a honeymoon and the hotel gave us a welcome gift of a little mini bottle of sparkling wine, was really nice! -Breakfast was pretty good. -The room was really well fitted out and the linens were great. -In general the hotel facilities were really really nice! Overall, the place is great, a bit out of the middle of Lugano but has a really nice little area you can sit on the lake and swim or grab a paddle board etc.... Walking into town is easy, maybe 15 mins Nice and quiet place Overall really nice setting and facilities, would be great in winter!

    Stayed in July 2017

  • Reviewed: 26 June 2017

    • Leisure trip
    • Couple
    • Double or Twin Room Backyard
    • Stayed 1 night

    Didn't like that bathroom and toilet were sepparate, not a big deal but found it strange....

    location, terrace, gorgeous views and beautiful garden, boat rent right across the road! Fresh fruits on arrival - please do more! The best breackfast I ever had!

    Stayed in June 2017

  • Reviewed: 13 June 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing!

    We loved the fact that it was quite and had a lovely garden. We got a massage and it was great. It was my wife's birthday and they surprised us with champagne and chocolates. The staff was great! Gave us great food recommendations and were extremely helpful.

    Stayed in June 2017

  • Reviewed: 6 June 2017

    • Leisure trip
    • Couple
    • Garden Room
    • Stayed 2 nights
    • Submitted via mobile

    Great staff, very helpful, cordial and professional. The Hotel has a great location in Lugano, very central. It is also a great place if you just want to stay in and relax!

    Stayed in June 2017

  • Reviewed: 18 April 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    The art gallery restaurant was awful! Service was slow and unprofessional, the food was disgusting, really terrible and incredibely overpriced.

    Profesional service, cozy room and stunning view of the lake

    Stayed in April 2017

  • Reviewed: 26 October 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    bed sheets scratchy and two twin covers instead of one king bathroom needs to be renovated furniture is out of date carpets in rooms is allergic and getting worn out

    surprise upgrade and chocolate, prosecco and flower petals in celebration of our honeymoon

    Stayed in October 2016

  • Reviewed: 19 September 2016

    • Leisure trip
    • Couple
    • Garden Room
    • Stayed 3 nights
    • Submitted via mobile

    Having to pre book s time for the sauna and steam - and being restricted to each booking per allocation. Shame for such a magnificent facility.

    Very comfortable bed. Plenty of cupboard space. Excellent staff throughout. Lovely and comfortable horel

    Stayed in September 2016

  • Reviewed: 28 August 2016

    • Leisure trip
    • Family with older children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is very old. The room furnature is very poor. The breakfast bufet has no varaities. The room service needs to be improved in order to value the five stars. We ordered an iron and ironing bord but it seems that the hotel does not provide that which is very weird for a five star hotel. I will never come back again to this hotel and will not recommend it to any friend.

    Stayed in August 2016

  • Reviewed: 27 August 2016

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The pictures let's you understand that the hotel is on the lake but is not... so if you think you will take the meals allmost on the lake you will be dissapointed.

    Stayed in August 2016

  • Reviewed: 25 August 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    I had the most wonderful stay! Very beautiful place, friendly and helpful staff,great atmosphere and surroundings are breath taking! I would love to stay there again! + The car parking + The birthday present + The room + The Lido + The Restaurants + The live piano music for dinner + The ship and bus stations just near the hotel entry + The newspaper service

    Stayed in July 2016

  • Reviewed: 12 August 2016

    • Leisure trip
    • Family with young children
    • Double or Twin Room Backyard
    • Stayed 2 nights
    • Submitted via mobile

    Ac sounds like a truck parked over our bed, breakfast is repeated every day with the same dishes and very average , very small elevator, the restaurant is very expensive with very average food( outside restaurants are better), the bed was a disaster two beds companied if you move on the bed it will move a part and you will fall in the middle, very expensive garage with 25 fr a day

    Location, staff are helpful, the size of the room is good very big, upgrade to a higher room, they brought a bed for the baby

    Stayed in August 2016

  • Reviewed: 7 August 2016

    • Leisure trip
    • Couple
    • Superior Junior Suite
    • Stayed 3 nights

    Beautiful villa with stunning views! Service was great, with all staff being so attentive and polite. Such a home-ly feel to the place.. Great private area right by the lake really topped it off.

    Stayed in August 2016

  • Reviewed: 6 August 2016

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The air conditioner was quite noisy, so it did make going to sleep a bit of a challenge. You can turn it off.

    Overall a welcoming and attractive hotel in a beautiful location overlooking the lake.

    Stayed in August 2016

  • Reviewed: 28 June 2016

    • Business trip
    • Family with older children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing. Everything exceeded expectation. Of course it is expensive but what isn't in Switzerland.

    The service in this hotel is absolutely exemplary!

    Stayed in June 2016

  • Reviewed: 3 May 2018

    • Leisure trip
    • Couple
    • Double or Twin Room Backyard
    • Stayed 2 nights
    • Submitted via mobile

    very comfortable

    Stayed in April 2018

  • Reviewed: 30 January 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night

    - Nice room - Fantastic breakfast

    Stayed in January 2018

  • Reviewed: 7 December 2017

    • Group
    • Double or Twin Room Backyard
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Every things perfect

    Stayed in November 2017

  • Reviewed: 9 October 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Old building with no renovation - INCREDIBLY noisy! Woke up several times in the night...

    Beautiful territory and nice tennis court

    Stayed in October 2017

  • Reviewed: 6 October 2017

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Mattress could have been better

    Amazing view and non-arguably, best location!

    Stayed in October 2017

  • Reviewed: 30 September 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Simply nothing

    Location .. hotel concept.. how professional the staff are ... They speak with a very low voice ... beautiful breakfast area

    Stayed in September 2017

  • Reviewed: 9 August 2017

    • Leisure trip
    • Couple
    • Double or Twin Room Backyard
    • Stayed 2 nights

    We asked for a double bed and we had two beds united...

    Perfect place for relaxing, beautiful building, the most professional staff ever

    Stayed in August 2017

  • Reviewed: 22 July 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    I want bigger gym

    It was great

    Stayed in July 2017

  • Reviewed: 17 July 2017

    • Leisure trip
    • Family with young children
    • Superior Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Staff

    Stayed in July 2017

  • Reviewed: 28 June 2017

    • Leisure trip
    • Couple
    • Executive Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Restaurant could have been better

    Very nice hotel food was ok breakfast very good a bit of a walk out of town

    Stayed in June 2017

  • Reviewed: 16 June 2017

    • Leisure trip
    • Couple
    • Double or Twin Room Backyard
    • Stayed 1 night
    • Submitted via mobile

    One wing is less updated than the rest of hotel. No clear view of the lake.

    Great spot, beautiful grounds. Nice pool. Funky elevator shaft.

    Stayed in May 2017

  • Reviewed: 2 June 2017

    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Nothing wrong.

    Very relaxing hotel, location and excellent restaurants on site.

    Stayed in June 2017

  • Reviewed: 29 May 2017

    • Leisure trip
    • Family with young children
    • Superior Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    The reception staff could be more guest friendly..

    Location is just great! White color carpet in the room!

    Stayed in May 2017

  • Reviewed: 30 April 2017

    • Leisure trip
    • Family with young children
    • Garden Room
    • Stayed 2 nights
    • Submitted via mobile

    Very high level of service

    Stayed in April 2017

  • Reviewed: 24 April 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing everything is perfect

    Stayed in April 2017

  • Reviewed: 6 April 2017

    • Leisure trip
    • Family with young children
    • Executive Junior Suite
    • Stayed 8 nights
    • Submitted via mobile

    Amazing service and beautiful rooms

    Stayed in April 2017

  • Reviewed: 15 September 2016

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Pillows were very soft so further pillows would have been useful

    Breakfast was excellent, room was beautiful, staff very helpful

    Stayed in September 2016

  • Reviewed: 15 September 2016

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Staff, food , location and room.

    Stayed in September 2016

  • Reviewed: 8 September 2016

    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    The private patio by the lake, friendly staff, everything!

    Stayed in September 2016

  • Reviewed: 25 August 2016

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Internet coverage was bad in my room

    Almost everythinh

    Stayed in August 2016

  • Reviewed: 14 August 2016

    • Leisure trip
    • Family with older children
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    No gluten free bread

    Stayed in August 2016

  • Reviewed: 7 August 2016

    • Leisure trip
    • Family with older children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Everthing was great - staff very friendly and helpful. Location fantastic. Decor & rooms amazing. Loved Lugano.

    Stayed in July 2016

  • Reviewed: 2 August 2016

    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 6 nights
    • Submitted via mobile

    Not having an iron in the room

    Friendly staff great location . Quiet, relaxing . Loved it . Thanks for the great memories.

    Stayed in July 2016

  • Reviewed: 12 July 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Fabulous room. Overlooking lake, beautiful gardens. Excellent staff

    Stayed in July 2016

  • Reviewed: 21 June 2016

    • Leisure trip
    • Family with older children
    • 2 rooms
    • Stayed 7 nights
    • Submitted via mobile

    Second trip to this hotel. The staff and management is what makes this hotel so fabulous!

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 15 May 2016

    • Leisure trip
    • Couple

    Way way over priced!We stay at fine hotels all over the world this place is resting on its past laurels....it is tired and very long in the tooth....

    On a lovely day the terrace.

  • Reviewed: 11 May 2016

    • Leisure trip
    • Group

    The room are old and old fashion Needs refresh but still clean The garden is really beautiful even if simple

    The personnel was really nice and helpful The breakfast was more than appreciated The view is quit good too And location by so far if you like to walk

  • Reviewed: 19 April 2016

    • Leisure trip
    • Couple

    ...the weither...

    Very friendly Waiters, reception People, Beautyful "Ambiente" of the Hotel Lobby, the Hall, the "Ruccola Restaurant and nice and comfortable Roms in the new Part of the Hotel with the "Green"Terrarium Gartens!

  • Reviewed: 19 April 2016

    • Leisure trip
    • Solo traveller

    Rooms from 1 to 5 floor ants , unpleasant smell in the rooms smell bad too pillow. The chemical cleaning of the shirt give back to the hole. Then the director said she have such yuyla he no longer believes svoee workers !!!!! I'm in shock never dwell there, and all his friends told about the attitude and respect for the people who rely on their holidays and their belongings that Hotel!!!

    friendly waiters and concierges

  • Reviewed: 29 March 2016

    • Leisure trip
    • Group

    Breakfast options could be improved (a little lacking in hot food options) & Adding sunbed in pool area could be great too!

    What a beautiful property!! Excellent service from arrival until departure! I highly recommend this hotel!!!

  • Reviewed: 26 January 2016

    • Leisure trip
    • Couple

    Leaving was tricky!

    Fabulous lake views and location; wonderfully helpful concierge, restaurant, and management people. Delicious meals with local wines in Le Relais. Lovely outings in town and nearby villages and mountains. A special place for a special treat. Beautiful drawing room. Wifi excellent - up to ten devices! TV showed BBC 1 and 2 and Channel 5+1...Some features were unavailable (our stay was in January) due to annual maintenance - check if such things are important to you.

  • Reviewed: 1 October 2015

    • Leisure trip
    • Family with young children

    Nothing

    Everything is great and highly recommend others to stay at the hotel. This hotel will not be only the first choice for us in Lugano but it will be the only choice.

  • Reviewed: 25 July 2015

    • Leisure trip
    • Couple

    No coffee machine at the room WiFi expires every 24 hours Breakfast lacks variety Small gym

    Piano on the terrace every evening Sophisticated staff and service Arte Restaurant Great views

  • Reviewed: 17 May 2016

    • Leisure trip
    • Couple

    The location of the hotel Friendly staff Luxury property

  • Reviewed: 12 May 2016

    • Business trip
    • Group

    location is nice

    ewrythig was ok

  • Reviewed: 24 April 2016

    • Leisure trip
    • Family with young children

    Very nice staff. Beautiful hotel.

  • Reviewed: 13 April 2016

    • Leisure trip
    • Couple

    alles!!!

  • Reviewed: 14 November 2015

    • Leisure trip
    • Couple

    1.The AC is not working and there was small bugs in the room. 2. No snaks in the minibar 3.The garden was something noisy in it

  • Reviewed: 25 September 2015

    • Leisure trip
    • Group

    We enjoy everything

  • Reviewed: 15 September 2015

    • Leisure trip
    • Couple

    Cold swimming pool and evening meal was nothing special for the price

    Very comfortable room with lake views

  • Reviewed: 13 September 2015

    • Business trip
    • Family with young children

    No double bed

    Staff are excellent property is beautiful

  • Reviewed: 10 September 2015

    • Leisure trip
    • Family with young children

    Excellent location and friendly staff

  • Reviewed: 26 August 2015

    • Leisure trip
    • Couple

    Nothing

    Super perfect location and stunning view

  • Reviewed: 13 August 2015

    • Leisure trip
    • Family with older children

    Hard beds

  • Reviewed: 4 August 2015

    • Leisure trip
    • Solo traveller

    The WiFi its not that good

    Helpful staff

  • Reviewed: 31 July 2015

    • Business trip
    • Family with older children

    A bit of old world,with Italian flavour and modern conveniences . L will go again for business

  • Reviewed: 29 July 2015

    • Leisure trip
    • Group

    Nothing

    It was an amazing experience. .the room were very calssy..the staff were so friendly and helpfu the viw of the garden subere..

  • Reviewed: 21 July 2015

    • Leisure trip
    • Family with young children

    Nothing

    View excellent

  • Reviewed: 16 July 2015

    • Leisure trip
    • Family with older children

    Wonderful old fashioned luxury and glamour in a fabulous setting! Very Italian, staff were very helpful and welcoming to our children.

  • Reviewed: 14 July 2015

    • Leisure trip
    • Family with older children

    Need ice buckets in each room and an ice market for guest to use.

  • Reviewed: 30 April 2015

    • Leisure trip
    • Couple

    Internet, staff in restaurant were rather unpleasant, however other staff was very good.

    cleanliness, food

  • Reviewed: 28 April 2015

    • Leisure trip
    • Couple

    Value of money was't ok but it was one of the best hotel in the area. I saw many hotels there.

    View was greate

  • Reviewed: 3 March 2015

    • Leisure trip
    • Couple

    Nothing

    Everything

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