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Reviews of Gstaad Palace 5 stars

Palacestrasse, 3780 Gstaad, Switzerland

#12 of 29 hotels in Gstaad

Guests' Choice

Review score

Based on 57 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.4

  • Location

    9.5

  • Facilities

    9.2

  • Staff

    9.3

  • Value for money

    8.1

  • Free WiFi

    9.6

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Showing 1 - 20

  • Reviewed: 28 February 2018

    • Leisure trip
    • Couple
    • Superior Double Room North
    • Stayed 2 nights
    • Submitted via mobile

    The lobby bar is one of the most relaxing, cosy and friendly I’ve ever seen , concierge and all the staff are super nice , food is brilliant and the position of the hotel is so good , close to the ski stations and close to the shops !

    Stayed in February 2018

  • Reviewed: 27 January 2018

    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 3 nights

    The service is just phenomenal. They have mastered the art of attention, professionalism and generally being lovely people. A special feeling, and the surroundings aren't bad either.

    Stayed in January 2018

  • Reviewed: 26 September 2017

    • Leisure trip
    • Couple
    • Superior Double Room North
    • Stayed 4 nights

    Difficult to say.....everything we liked :)

    The engagement of Staffs especially Concierge staffs was one of the best experience we had. They are very knowledgable and support guests as per their need, very smart people. Also we loved the customised treatment in the dining, mostly they prepared out of menu items when we desired. Also they did organise a surprise celebration for my wife's birthday, it was amazing. Loved the live music performance and I have to mention about the nice cigar collection.. just loved it.

    Stayed in September 2017

  • Reviewed: 5 September 2017

    • Leisure trip
    • Couple
    • Deluxe Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Very little to complain about. Maybe croissants could have been more crisp in the morning.

    Attention to detail by ALL the staff. You are made to feel very special.

    Stayed in September 2017

  • Reviewed: 14 August 2016

    • Leisure trip
    • Family with older children
    • Deluxe Double Room
    • Stayed 2 nights

    During our stay, the day time was hot in the rooms and no A/C. During the night the weather is cool and no need for an A/C. The Breakfast choices were limited for a five star hotel with this high standards.

    Everything was Excellent and at high standards. Staff were great. Shuttle Service to and from town free of charge. Great Toilet and Bathroom with TV. Great Dresser, Great Bed and Great Balcony. The Lobby and the outdoor Terrace and the Garden are amazing. The children Play Room is big and children could stay hours playing.

    Stayed in July 2016

  • Reviewed: 9 February 2018

    • Leisure trip
    • Couple
    • Classic Double Room North
    • Stayed 2 nights

    Everything :-)

    Stayed in February 2018

  • Reviewed: 3 February 2018

    • Leisure trip
    • Couple
    • Classic Double Room North
    • Stayed 5 nights
    • Submitted via mobile

    A bit expensive but worth it!

    Great Service!

    Stayed in February 2018

  • Reviewed: 16 January 2018

    • Leisure trip
    • Couple
    • Superior Single Room North
    • Stayed 3 nights

    Spa was amazing and breakfast was great

    Stayed in January 2018

  • Reviewed: 13 January 2018

    • Leisure trip
    • Family with young children
    • Superior Double Room North
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    I liked everything 👌🏻

    Stayed in January 2018

  • Reviewed: 14 August 2017

    • Leisure trip
    • Couple
    • Classic Double Room North
    • Stayed 4 nights

    Food was good but too spicy

    Stayed in July 2017

  • Reviewed: 1 August 2017

    • Leisure trip
    • Family with young children
    • Classic Double Room North
    • Stayed 4 nights
    • Submitted via mobile

    So comfortable

    Stayed in July 2017

  • Reviewed: 25 July 2017

    • Leisure trip
    • Family with young children
    • Superior Single Room North
    • Stayed 4 nights
    • Submitted via mobile

    The Palace is the best

    Stayed in July 2017

  • Reviewed: 1 September 2016

    • Leisure trip
    • Couple
    • Classic Double Room North
    • Stayed 3 nights
    • Submitted via mobile

    Prices

    Location and view

    Stayed in August 2016

  • Reviewed: 30 August 2016

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights

    NOT HAPPY WITH STAFF APPROACH.THEY DELAYED IN c/in BY 03 HRS EVEN WE CAME THERE 0130 PM

    SERVICE AND FACILITY ARE GOOD

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 10 October 2015

    • Leisure trip
    • Group

    Although a five star hotel, the staff still managed to make the stay feel warm and welcomed. Left my shampoo at home and they offered to send someone to buy one.

  • Reviewed: 23 February 2015

    • Leisure trip
    • Family with older children

    In a country justly renowned for its gastronomic accomplishments, the food at the Palace was merely good, not great. Likewise, the service was below par.

    The Gstaad Palace lives up to its reputation as THE place to be in Gstaad. At the same time, the staff is uniformly friendly and makes even first-time visitors feel like perennial guests.

  • Reviewed: 15 February 2015

    • Leisure trip
    • Family with young children

    At the price you pay you expect to get treated very well. If another frequent customer gets a better treatment that is fine but asking us to move rooms when we are paying 1000CHF to accommodate another customer is unheard of

    The Hotel and location is great

  • Reviewed: 31 March 2016

    • Leisure trip
    • Solo traveller

    Concierge only taking/collecting from two local ski areas.

    Location, ambiance, facilities and exceptional service.

  • Reviewed: 20 January 2016

    • Leisure trip
    • Couple

    Everything was perfect! Old-school luxurious service, a real 5 Star Hotel.

  • Reviewed: 24 July 2015

    • Leisure trip
    • Couple

    At spa they need to advise u properly rgd the treatments

    I lov the palace

There are also 12 reviews without text. These impact the overall review score.

Showing 1 - 20

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