Reviews of Gstaad Palace 5 stars
Palacestrasse, 3780 Gstaad, Switzerland
#10 of 57 hotels in Gstaad
Guests' ChoiceReview score
Based on 48 hotel reviews
9.2Score breakdown
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Cleanliness
9.5
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Comfort
9.6
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Location
9.6
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Facilities
9.3
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Staff
9.4
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Value for money
8.7
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Free WiFi
9.3
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Showing 1 – 25
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Reviewed: 11 August 2023
Nektaria
United Kingdom3 reviews10“Spectacular. A great place and a great team from the reception through to the room service. Thank you”- • Leisure trip
- • Family with young children
- • Cosy Room
- • Stayed 2 nights
- • Submitted via mobile
No free transfer on arrival
Everything. Manners, professionalism
Stayed in August 2023
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Reviewed: 7 August 2023
Vikas
India11 reviews2 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Deluxe Room Mountain View
- • Stayed 3 nights
- • Submitted via mobile
Housekeeping team - serious issues.
Location
Stayed in August 2023
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Reviewed: 7 February 2023
Snezana
United States118 reviews27 helpful votes10“Winter wonderland in Gstaad”- • Leisure trip
- • Couple
- • Cosy Room
- • Stayed 1 night
- • Submitted via mobile
An amazing hotel in great locations, classy, old charm, great service, great spa and great rooms
Stayed in February 2023
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Reviewed: 6 January 2023
Jennifer
Australia15 reviews3 helpful votes10“Sophisticated and elegant old world hotel, all stunning facilities and outstanding service at every point of the hotel,”- • Leisure trip
- • Family with young children
- • Classic Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing! There was nothing not to love, it was perfection!
It was perfect in every way. The attention to detail and amazing waiters and waitresses just outstanding. Gorgeous hotel, most amazing facilities, incredible service, stunning location, beautiful spa and indoor, outdoor swimming pool. Everyone was absolutely delightful and helpful. It was memorable every moment. Divine music at dinner, outstanding musicians.
Stayed in January 2023
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Reviewed: 29 August 2022
Otman
United Arab Emirates8 reviews4 helpful votes10“very good”- • Leisure trip
- • Family with young children
- • Cosy Room
- • Stayed 1 night
- • Submitted via mobile
very good
very good
Stayed in August 2022
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Reviewed: 28 July 2022
Cheryl
United States1 review1 helpful vote10“I had an excellent stay and will return !”- • Leisure trip
- • Group
- • Cosy Room
- • Stayed 1 night
- • Submitted via mobile
Everything was fantastic !!✨✨✨
Stayed in July 2022
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Reviewed: 21 July 2022
Alan
United Kingdom2 reviews10“This is probably one of the best run privately owned hotels In the world”- • Leisure trip
- • Couple
- • Deluxe Room Mountain View
- • Stayed 10 nights
- • Submitted via mobile
Very little
First class
Stayed in July 2022
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Reviewed: 16 July 2022
Vidya
United States5 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Room Mountain View
- • Stayed 2 nights
- • Submitted via mobile
loved everything!!
Stayed in July 2022
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Reviewed: 14 July 2022
Fiona
United Kingdom17 reviews2 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Cosy Room
- • Stayed 3 nights
The spa area with indoor/outdoor pool with the beautiful gardens. Such a relaxing area. Exceptional food and very nice staff.
Stayed in July 2022
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Reviewed: 10 July 2022
Gemma
France1 review10“Pure luxury.”- • Leisure trip
- • Family with young children
- • Cosy Room
- • Stayed 2 nights
- • Submitted via mobile
The staff were exceptional. The whole experience was superb. I would highly recommend this hotel.
Stayed in July 2022
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Reviewed: 11 March 2022
Eliasac
Switzerland22 reviews6 helpful votes8.0“Very nice but could have been even better”- • Leisure trip
- • Family with young children
- • Deluxe Room Mountain View
- • Stayed 3 nights
- Food Credit: Absolutely hated the obligation to eat at the hotel with their obligatory food credit (excluding drinks); It's definitely not to the client's advantage, obliges you to eat in rather than go to the town's restaurants, and we ended up paying more than 500 francs for 3 days with some very moderate consumptions. Some of the items are also scandalously priced: A very common cocktail which shall remain unnamed would cost you more than 40 francs, that's double the price in the Four Seasons-Georges V in Paris... - Rude Waiters: while most waiters were nice and polite, some of the younger waiters were rude and haughty. Many of them did not speak proper English or French and had trouble understanding either. While we tried catching the attention of a waiter, he looked us in the eye and passed us through as though we didn't exist. I had to breathe deeply not to go and make a scene. This is definitely not service to be expected in a Palace. - Noise: The room was relatively quiet but the radiator was rather noisy. It gave a background noise which was quite annoying.
- Breakfast: the Breakfast is lovely all in all. However, one negative point: we were shocked to see the lack of Fresh pastries. While the bread selection is delicious, the croissants and brioches are appalling, as if they were pre-packaged and just open for the morning. The rest however is delightful: from the fresh orange juice to the cold meats etc. - Location: the location is excellent. It overlooks Gstaad and seems to be the main hub of the town. - Staff: People were generally very polite and nice. The Concierge was helpful, just as the drivers of shuttles that took you to town or ski lifts when you needed to. The chambermaids who turned down the room for the night were always kind, smiley, polite and discreet.
Stayed in March 2022
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Reviewed: 28 February 2022
Patrick
France1 review9.0“very pleasant”- • Leisure trip
- • Couple
- • Classic Room
- • Stayed 7 nights
- • Submitted via mobile
too expensive lobby sometimes overcrowded as well as some restaurants
very homy excellente and personalized service
Stayed in February 2022
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Reviewed: 4 February 2022
Navid
United Kingdom12 reviews1 helpful vote10Exceptional- • Business trip
- • Family with young children
- • Classic Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing
This is a very nice hotel with staff who are exceptional. Tge restaurants are top tier. Great facilities in spa.
Stayed in January 2022
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Reviewed: 31 January 2022
Stefan
Switzerland107 reviews9 helpful votes9.0“luxury experience in the alps”- • Leisure trip
- • Family with young children
- • Cosy Room
- • Stayed 2 nights
- • Submitted via mobile
Restaurants / bar sometimes a bit too full / hectic. 40+ CHF for a drink is too much even for Swiss standards.
Great old Charme hotel with wonderful spa facilities.
Stayed in January 2022
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Reviewed: 29 January 2022
Gclondon
United Kingdom186 reviews2 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Cosy Room
- • Stayed 2 nights
- • Submitted via mobile
Everything
Stayed in January 2022
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Reviewed: 27 July 2021
Eric
Belgium4 reviews2 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe Junior Suite Mountain View
- • Stayed 3 nights
- • Submitted via mobile
Everything was perfect
Great facilities with a lot of style Very friendly personnel and very efficient service by all A lot of attention to detail that makes a difference The SILVER store inside the hotel compound offered exactly what our family needed Restaurants were great: beautiful setting for breakfast, very nice setting for dinner with delicious food and sophisticated entertainment This hotel is 5* but one of the very best 5*: even though it is a large hotel the customers are treated with a lot if respect and are cared for, we cannot wait to be back
Stayed in July 2021
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Reviewed: 10 July 2021
Ruggero
United Arab Emirates22 reviews11 helpful votes10“Time travel”- • Leisure trip
- • Family with young children
- • Deluxe Suite Mountain View
- • Stayed 5 nights
- • Submitted via mobile
It is a place where you can go back after years and never be disappointed! Perfection at its best
Stayed in July 2021
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Reviewed: 28 June 2021
Edna
Switzerland1 review9.0Superb- • Leisure trip
- • Solo traveller
- • Classic Room
- • Stayed 4 nights
- • Submitted via mobile
Bliss....
Food delicious. Staff always the very best. Accomodation very comfortable, smart infact excellent.
Stayed in June 2021
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Reviewed: 30 July 2022
Dr
Kuwait17 reviews2 helpful votes5.0“It was excellent choice and I only stay at the palace in Gstaad .”- • Leisure trip
- • Couple
- • Deluxe Room Mountain View
- • Stayed 3 nights
- • Submitted via mobile
Nothing
The location, the facilities , the relaxing atmosphere , the staff and the overall comfort .
Stayed in July 2022
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Reviewed: 9 August 2021
Peter
United States3 reviews7.0“The quality of food is not constant ( one day high, one day low )”- • Leisure trip
- • Couple
- • Classic Junior Suite
- • Stayed 4 nights
If you order tea for 2 it will cost you sFr 24,but without any biscuit or snack.This is no stile at all! The 1.August celebration dinner at sFr.200 hat to many courses and poor quality.By contrasts la carte lunch was excellent.
Stayed in August 2021
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Reviewed: 25 January 2022
Anonymous
United Arab Emirates2 reviews1.0Very poor- • Leisure trip
- • Couple
- • Classic Junior Suite
- • Stayed 2 nights
- • Submitted via mobile
The customer service at this place was shocking. We had cancelled our spa booking and without telling us that there would be a cancellation charge they charged us the full amount for the treatments. Only after arguing that it isn’t right they only refunded 50% of the treatment value.
Stayed in January 2022
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Reviewed: 17 January 2024
Taleb
United Arab Emirates30 reviews2 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Classic Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in January 2024
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Reviewed: 29 July 2023
Rong
Hong Kong1 review10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Junior Suite Mountain View
- • Stayed 6 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2023
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Reviewed: 25 July 2023
Walid
Saudi Arabia26 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Classic Junior Suite
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2023
Showing 1 – 25
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