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Reviews of Hotel Palafitte 5 stars

Route des Gouttes d'Or 2, 2000 Neuchâtel, Switzerland

#2 of 19 hotels in Neuchâtel

Guests' Choice

Review score

Based on 336 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.6

  • Location

    9.5

  • Facilities

    9.4

  • Staff

    9.4

  • Value for money

    7.8

  • Free WiFi

    9.8

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Showing 1 - 44

  • Reviewed: 8 June 2018

    • Leisure trip
    • Couple
    • Lake Pavillon
    • Stayed 3 nights
    • Submitted via mobile

    Very expensive overall especially considering there is no pool (of course we knew this), and food was expensive too. The design of the pavillion meant the air conditioning didn't refresh the sleeping area very well. The outside entrance doesn't give a 5 star impression.

    Very nice private pavilion with plenty of space, and excellent housekeeping staff. Electronic shutters and fly screens very useful. Being over the lake is really unusual and nice. Food in the restaurant was very good.

    Stayed in June 2018

  • Reviewed: 18 May 2018

    • Leisure trip
    • Couple
    • Lake Pavillon
    • Stayed 1 night
    • Submitted via mobile

    There is no swimming pool available for people who would prefer not to swim in the lake.

    The view from the room is gorgeous and having a spa bath to sit and sip champagne in was the ultimate luxurious indulgence

    Stayed in May 2018

  • Reviewed: 20 February 2018

    • Leisure trip
    • Couple
    • Lake Pavillon
    • Stayed 2 nights
    • Submitted via mobile

    There was nothing per se which we did not like or enjoy but more vegetarian options would have been welcomed.

    View from our Lake Pavillion room- stunning, calm and private. Bed was enormous, comfortable and pillows were plenty. Large room, bathroom and overall perfect for a couple. Staff was friendly and genuine. My husband is a vegetarian and while there were not that many options on the menu, they emailed us the options beforehand and accommodated what he needed while there. Breakfast was included with our room, buffet style and more than enough selection to please us. Had an in-room massage which was perfect and added to the overall relaxing experience. It is expensive even by Swiss standards but even at the cost we will be back again! Patrick, restaurant was knowledgeable about wines and provided us with an excellent selection; Camilia at the front desk greeted us by name and was accommodating to our requests and Jocelyn at breakfast remembered our coffee orders and provided us with everything we needed for breakfast. Highly recommend staying here for the unique and personal experience.

    Stayed in February 2018

  • Reviewed: 19 February 2018

    • Leisure trip
    • Couple
    • Lake Pavillon
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Relaxing stay in the pavilion built over the lake’s water... it’s like being on a private ship that is parked in a peaceful place. The room service food quality is perfect and the bed and in room jacuzzi made for a relaxing long weekend. The view from the main restaurant is breathtaking and the staff is very friendly and helpful . The bus station is a 100 meters from the hotel making the train station and the city center easily accessible.

    Stayed in February 2018

  • Reviewed: 30 January 2018

    • Business trip
    • Couple
    • Shore Pavillon - Lake view
    • Stayed 1 night
    • Submitted via mobile

    the toilet was isolated from the flat and it was very cold and like toilet in airplane low cost. in general was very cold in the room,the air condition could work to max 24 degrees . The room service menu was super poor,no choose at all,the food was too pricy

    very luxury and cozy in the lake,super modern clean and nice

    Stayed in January 2018

  • Reviewed: 2 November 2017

    • Leisure trip
    • Couple
    • Shore Pavillon - Lake view
    • Stayed 1 night
    • Submitted via mobile

    Approach road and surroundings in front of hotel are scruffy

    Excellent dinner and breakfast, food prepared with real care and attention to detail. Very well designed and spacious rooms

    Stayed in November 2017

  • Reviewed: 26 September 2017

    • Leisure trip
    • Couple
    • Lake Pavillon
    • Stayed 1 night

    That I had to leave. It is pricey, but you get what you pay for.

    Everything - it is bar far the best hotel I have ever stayed in. Bed is incredibly comfortable, the design of the rooms is very high standard, helpfulness and politeness of the star was top quality. I had read many reviews before booking for my partner's 30th and our stay even exceeded the great reviews it has.

    Stayed in September 2017

  • Reviewed: 1 September 2017

    • With a pet
    • Leisure trip
    • Couple
    • Lake Pavillon
    • Stayed 2 nights
    • Submitted via mobile

    There were spider webs everywhere in the terrace and the entrance. We found dead bugs in the room. The staff didn't speak English well and the service was not good. Dishes in the room were dirty. We also carried our own bags in! There was a lovely lady in the concierge but she couldn't carry the luggage (obviously) and my husband ended up carrying the luggage.

    The location was good

    Stayed in August 2017

  • Reviewed: 25 August 2017

    • Couple
    • Shore Pavillon - Lake view
    • Stayed 1 night
    • Submitted via mobile

    It was nice experience to visit such nice,quite place. Everything was perfect. I recommend my friends to experience staying on this magnificent hotel.

    Stayed in July 2017

  • Reviewed: 13 August 2017

    • Leisure trip
    • Family with young children
    • Lake Pavillon
    • Stayed 1 night

    limited options in the room service menu and the AC was a bit hot at night.

    amazing location as the rooms are over the water. Very interesting for a European hotel. clean room and welcoming staff.

    Stayed in July 2017

  • Reviewed: 16 July 2017

    • Leisure trip
    • Couple
    • Shore Pavillon - Lake view
    • Stayed 1 night
    • Submitted via mobile

    At night there are literally millions of moskitos and bugs flying around (which you would expect), it makes the veranda unusable. They tend to stop the aircon during the night (they say it's too loud) which for a hot summer night can be a problem.

    The rooms on the sea have an incredible view and direct access to the lake which is a big plus.

    Stayed in June 2017

  • Reviewed: 14 June 2017

    • Leisure trip
    • Couple
    • Shore Pavillon - Lake view
    • Stayed 2 nights
    • Submitted via mobile

    The restaurant is fantastic but not exiting, they would improve the quality of the menu. The attention is incredible, the staff is perfect.

    The location is amazing!

    Stayed in June 2017

  • Reviewed: 30 May 2017

    • Leisure trip
    • Group
    • Lake Pavillon
    • Stayed 1 night

    - Service staff in Gourmet Restaurant could be more professional

    - Architecture - Location - Smoker's Lounge - Well curated cigar humidor - Excellent Choice of Bordeaux Wines

    Stayed in May 2017

  • Reviewed: 10 April 2017

    • Leisure trip
    • Couple
    • Lake Pavillon
    • Stayed 3 nights

    The parking of the hotel is not good, no shaded parking and not enough paved spaces to park in. They are busy building, so there is a lot of dust and the cats walked all over the car.

    Great location, easy to walk & get on public transport to Neuchâtel city center. The Sunday buffet was excellent. The staff are all very friendly and helpful.

    Stayed in March 2017

  • Reviewed: 27 March 2017

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    The price of the breakfast (CHF 38.- pp)... was too expensive. They should have an 2 offers.

    The fact that the room was on the Lake made it a exceptional stay. The nature and the view is constantly with you... :)

    Stayed in March 2017

  • Reviewed: 29 May 2018

    • Leisure trip
    • Couple
    • Lake Pavillon
    • Stayed 1 night

    toilet in the room is not ventilated well

    Stayed in May 2018

  • Reviewed: 28 April 2018

    • Business trip
    • Couple
    • Shore Pavillon - Lake view
    • Stayed 1 night
    • Submitted via mobile

    Service from all staff was really excellent

    Stayed in April 2018

  • Reviewed: 30 March 2018

    • Business trip
    • Group
    • Lake Pavillon
    • Stayed 1 night
    • Submitted via mobile

    One lady at breakfast was not friendly at all and very proud. And the other one was very friendly.

    Stayed in March 2018

  • Reviewed: 10 March 2018

    • Leisure trip
    • Solo traveller
    • Shore Pavillon - Lake view
    • Stayed 1 night
    • Submitted via mobile

    Restaurant service and quality was very poor

    Stayed in March 2018

  • Reviewed: 19 February 2018

    • Leisure trip
    • Couple
    • Shore Pavillon - Lake view
    • Stayed 1 night
    • Submitted via mobile

    A sleep directly on the lake

    Stayed in February 2018

  • Reviewed: 9 October 2017

    • Leisure trip
    • Family with young children
    • Shore Pavillon - Lake view
    • Stayed 2 nights

    Nothing

    Perfect location for a nice break Staff really dedicated to their hosts Dinner / Breakfast excellent - Great choice

    Stayed in October 2017

  • Reviewed: 10 September 2017

    • Leisure trip
    • Couple
    • Lake Pavillon
    • Stayed 2 nights
    • Submitted via mobile

    The mosquito

    Location on lake and jacuzzi

    Stayed in September 2017

  • Reviewed: 25 August 2017

    • Leisure trip
    • Couple
    • Lake Pavillon
    • Stayed 1 night
    • Submitted via mobile

    We stayed only one night because the hotel is too expensive.

    Everything.

    Stayed in August 2017

  • Reviewed: 3 July 2017

    • Leisure trip
    • Couple
    • Lake Pavillon
    • Stayed 2 nights

    Nothing.

    The immediate access to the lake from the terrace, the incredible lake view from the terrace and the spacious and well-designed room

    Stayed in June 2017

  • Reviewed: 22 April 2017

    • Leisure trip
    • Group
    • Lake Pavillon
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in April 2017

  • Reviewed: 5 April 2017

    • Leisure trip
    • Couple
    • Lake Pavillon
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Amazing room on the lake.

    Stayed in April 2017

  • Reviewed: 22 February 2017

    • Business trip
    • Couple
    • Shore Pavillon - Lake view
    • Stayed 1 night

    The quality of the furniture was perfect, but above all the room was designed with taste.

    Stayed in February 2017

  • Reviewed: 24 January 2017

    • Business trip
    • Solo traveller
    • Lake Pavillon
    • Stayed 7 nights
    • Submitted via mobile

    No connected to room from lobby and it hard in winter!

    Service of staff are nice and helpful!

    Stayed in January 2017

  • Reviewed: 24 January 2017

    • Leisure trip
    • Couple
    • Shore Pavillon - Lake view
    • Stayed 1 night

    Everything

    Stayed in January 2017

  • Reviewed: 4 October 2016

    • Leisure trip
    • Couple
    • Lake Pavillon
    • Stayed 2 nights
    • Submitted via mobile

    This was one of the coolest rooms ever - right on the water with an unbelievable view

    Stayed in October 2016

  • Reviewed: 15 September 2016

    • Leisure trip
    • Family with young children
    • Lake Pavillon
    • Stayed 2 nights
    • Submitted via mobile

    Insect

    The privacy

    Stayed in September 2016

  • Reviewed: 28 June 2016

    • Leisure trip
    • Couple
    • Lake Pavillon
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 31 January 2016

    • Leisure trip
    • Couple

    Amazing view! Everything was absolutely spot on. Amazing location and view of the lake from right in the room. Great staff and especially Clara for being very cordial and nice. Will definitely recommend this hotel to all our family and friends.

  • Reviewed: 24 October 2015

    • Leisure trip
    • Family with young children

    The heating was set too low so it took a while for the bedroom to heat up so we were cold for a while (5'C outside), but this is easy to fix. The lady at reception for the reservation was a bit useless as I wanted to reserve directly via the hotel but she almost fobbed me off saying to reserve via booking- you had a feeling she couldn't be bothered to take the reservation. However i would definitely come back to a warm gorgeous room as the other staff were lovely

    Gorgeous design bedroom with super terrace over the lake. Delicious breakfast. Upgrade very appreciated (it was end october and normally the bedroom reserved was not over the lake but on land).

  • Reviewed: 28 September 2015

    • Leisure trip
    • Couple

    Quite pricey and breakfast wasn't included.

    The whole room was on stilts on the lake!! It was absolutely breathtaking! And we could also swim in the lake since each room had its own ladder. The room itself was lovely with a jacuzzi in a bathroom the wall panels of which could open to the room and the view on the lake. Truly magical.

  • Reviewed: 21 July 2015

    • Leisure trip
    • Couple

    the only thing would be the room service menu is rather limited and the chef should agree to make some impromptu sandwiches if asked

    Relaxing, peaceful, quality service from staff

  • Reviewed: 14 June 2015

    • Leisure trip
    • Couple

    well, the entrance... something must be done with the parking and the access to the reception... it looks like a no-man's-land... the breakfast should be served a la carte... no food standing depending on the number of guests... the bed was quite soft...

    the lake pavilions are just sensational... you get the impression that you are floating far away from the lake shore actually... and it is so silent, just perfect to relax... the view is breathtaking and there is so much room available... that's a plus... lovely bathtub to fit two persons, sipping a glass of champagne and enjoying the bubbles... and the bed facing the water... a dream... the staff is friendly and very well trained... we had a drink on the terrace and had supper in the dining room... delicious... great wines de neuchâtel...

  • Reviewed: 10 May 2016

    • Leisure trip
    • Family with young children

    the lake was cold!! it was great, nothing NOT to like other than maybe the price.

    the view!!! the staff was so helpful!!!

  • Reviewed: 24 November 2015

    • Leisure trip
    • Family with young children

    No spa and swimming pool

  • Reviewed: 3 November 2015

    • Leisure trip
    • Couple

    They are very nice and kind.

  • Reviewed: 6 August 2015

    • Leisure trip
    • Couple

    everything, location, staff

  • Reviewed: 2 August 2015

    • Leisure trip
    • Group

    the rooms on water are outstanding, swimming early morning is like heaven

  • Reviewed: 17 July 2015

    • Leisure trip
    • Solo traveller

    The location, views, staff and facilities were fabulous.

  • Reviewed: 6 June 2015

    • Leisure trip
    • Couple

    Not a good lake view for the cost. We drove and found the area somewhat difficult to get about.

There are also 15 reviews without text. These impact the overall review score.

Showing 1 - 44

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