The hotel overlooks lake Neuchâtel with some lake view suites right on the water. Absolutely beautiful location and the staff were very friendly.

Stayed in April 2024

The only confusion was that our room was not directly on the lake (first row), as apparently when we booked they only had rooms left that were with a view to the lake (second row), but it was unclear from booking.com that those are not the ones on the pictures with direct access to the lake.

Amazing location and design, everything was truly impeccable, loved it!

Stayed in September 2023

amazing location

Stayed in August 2023

breakfast was good as a meat eater, not sure about other dietary requirements though. We had to ask if there was any vegan options and even though the chef made us an incredible vegan platter it would have been nice to have vegan options as a standard in the buffet and not personally request.

I like the attention we had from the staff especially at the restaurant for dinner as my husband is vegan and everyone was super accommodated to his needs (which was incredible)

Stayed in July 2023

Leaving 😫😄

Breakfast was good but variety and choice was limited compared to other hotels at this price.

Stayed in July 2023

The food at the bar was pretty disappointing for the cost. I enjoyed the location, view, ambiance and wine, but the food wasn’t something we’d order again. It’s also starting to look a little tired. Not bad, but starting.

Property was great. Location was great, the deck over the water and ladder to jump in was perfect. Bed was super comfortable, layout was great.

Stayed in July 2023

Nothing, all was excellent

All perfect, hotel more than 100% recommended specially for a romantic get away

Stayed in June 2023

the restaurant is quite pricey for the quality. the main dish was disappointing but dessert was good

beautifully designed and well decorated. the bathroom is big and practical. The balcony view is priceless

Stayed in June 2023

breakfast a little disappointing. For me, the omelette was ruined by use of a peculiar swiss cheese that I recognize from raclette. The orange juice, listed as "fresh" was not that. We know how good fresh orange juice is in Switzerland, available at every COOP! Why not use that? Dinner was very good--but the steak would have been more enjoyable if potatoes had been added, preferably frittes, but any form would be good.

room layout, awning for morning shade on terrace, jacuzzi, tasty snacks by the lake

Stayed in June 2023

The hotel is quite old. There was a wind with a terrible noise inside, as if there were holes in the walls. We were upset that our room is located far from the water. We hoped to swim and they don’t have the beach, which is mentioned in the description. They offered us an upgrade for CHF 230 for a weeknight for the same rooms but closer to the water without any breakfast. We agreed and moved. But then I checked the booking price difference for these rooms and it was much less, it was less than 200. And they forgot to mention that the water is too cold to swim. A lot of spiders live inside. And a lot of insects on the hotel territory in general. Before, someone wrote about congratulations on a birthday. I had nothing but a printed piece of paper in 3 languages ​​with an inscription happy birthday. They didn't even put a candle on my birthday dessert which we ordered from their restaurant.

The location is very nice.

Stayed in May 2023

- the toilet room was considerably small compared to the rest of the room - breakfast was delicious but could’ve been more varied

- the quality time you get in such secluded area is priceless - staff were professional and helpful - the feeling of staying in a island in the heart of Europe - spacious room with comfortable bed - the view for the lake room is incredible - jacuzzi was a beautiful touch - although there are a lot insects mainly mosquitoes outside the premise but inside the room it’s completely clean

Stayed in May 2023

no gym, no spa/sauna

spacious rooms, very good bed and pillows

Stayed in May 2023

breakfast coffee

Stayed in May 2023

That I couldn't stay for longer)

The service was amazing!

Stayed in February 2023

If there are a spa facilities would be excellent !

The view of the lake and spacious room. Also the service with very friendly staff. At the restaurant,there are lots of of very creative foods beside the main meal ,which was very fun indeed .

Stayed in February 2023

super quiet, perfect service. breakfast in the room was a treat, even brought us more coffee when we asked.

Stayed in March 2023

None

From the room to the restaurant, this hotel lives up to the expectations. It’d be nice to stay in summer, but it was also worth during winter and it has its own atmosphere.

Stayed in December 2022

./.

Location, Facilities, Restaurant and super friendly staff

Stayed in January 2023

Jacuzzi's size was not very big. Breakfast could be up to 11:00 am, it ends at 10:30 which I find a bit early for such a hotel.

Our room was directly on the lake. and view was breathtaking and very romantic. Mini bar is good enough and prices are not expensive. You will have a small bottle of Monet in the mini bar in case you want a celebration. We had Jacuzzi in the bathroom. We like the view so much and stayed at the room for the dinner and enjoyed the view in the balcony. Breakfast buffet was not too big but very well and made us happy with the options. Everything was very delicious and fresh. Stuff was also very nice and helpful. Park was free which is a plus.

Stayed in November 2022

nothing at all

Perfect from all aspects

Stayed in October 2022

there were plenty of spider webs inside our room, and the bedsheets were very old and ripped.

the place was incredible.

Stayed in August 2022

the boum boum music of the bar doesn’t match the wonderful landscape

everything

Stayed in September 2022

Stayed here with my wife on our honeymoon and what a beautiful hotel! Lake Pavillons are very spacious, and direct access to the lake truly makes you feel like you are in the Maldives! The staff are also very professional and caring, and the restaurant is superb. Overall, an absolutely incredible and unforgettable experience. Would certainly recommend!

Stayed in July 2022

Some preparation issues on arrival but very minor and fixed quickly.

The rooms were lovely and had everything we needed.

Stayed in August 2022