Reviews of Hotel Il Castagno This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Thank you very much for your wonderful review. We are delighted to hear that you and your family, including your dogs, enjoyed your stay with us. It makes us happy to know you appreciated our staff, the location, the food, and all the facilities we offer. We hope to welcome you back soon for another relaxing stay in our garden setting close to Lugano. Kind regards, Marco und Castagno Team

Thank you very much for your wonderful review. We are delighted to hear that you and your family, including your dogs, enjoyed your stay with us. It makes us happy to know you appreciated our staff, the location, the food, and all the facil… Show more

Thank you for your feedback! We’re glad you enjoyed your stay. We’re sorry for the lack of air conditioning — our hotel is located in a naturally cool and breezy area, but we are considering solutions to further improve comfort during the hottest days. Kind regards Marco and Castagno Team

Thank you for your feedback! We’re glad you enjoyed your stay. We’re sorry for the lack of air conditioning — our hotel is located in a naturally cool and breezy area, but we are considering solutions to further improve comfort during the h… Show more

Thank you very much for your kind review! We’re glad your last-minute decision turned into a great stay. Our goal is to offer an authentic experience even in our slightly remote location, with thoughtful options for vegetarian guests as well. We hope to welcome you back soon to enjoy more of our trails and local flavours! Marco and Castagno Team

Thank you very much for your kind review! We’re glad your last-minute decision turned into a great stay. Our goal is to offer an authentic experience even in our slightly remote location, with thoughtful options for vegetarian guests as wel… Show more

Thank you so much for your wonderful review! We’re truly delighted to hear that you enjoyed your stay with us from the ride up through the mountains to the views, the food, and the hospitality. It means a lot to us that everything met your expectations, and we’ll be sure to share your kind words with the whole team, especially our chef. We hope to welcome you back again soon for another fantastic experience! Warm regards, Marco

Thank you so much for your wonderful review! We’re truly delighted to hear that you enjoyed your stay with us from the ride up through the mountains to the views, the food, and the hospitality. It means a lot to us that everything met your… Show more

Thank you for your feedback. We’re glad to hear you appreciated the cleanliness, comfort, and friendliness of our staff. We’re sorry to hear that the breakfast and the location didn’t meet your expectations. We understand the drive can be challenging due to our mountain setting, but many guests enjoy the peaceful surroundings and views it offers. Regarding breakfast, we’ll definitely take your comments into account as we continue to improve our services. Your input is valuable, and we hope to welcome you again in the future. Kind regards Marco and Castagno Team

Thank you for your feedback. We’re glad to hear you appreciated the cleanliness, comfort, and friendliness of our staff. We’re sorry to hear that the breakfast and the location didn’t meet your expectations. We understand the drive can be c… Show more

Dear Mr. Michael, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your 3-night stay with us, especially our food and the warm hospitality of our staff. It’s also wonderful to know that our location was perfect for your exploration of the Alto Malcantone. As for the eggs at breakfast, we truly appreciate the suggestion and will definitely consider adding this option in the future. We hope to welcome you back soon for another great stay! Best regards, Marco and Castagno Team

Dear Mr. Michael, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your 3-night stay with us, especially our food and the warm hospitality of our staff. It’s also wonderful to know that our location was perf… Show more

Thank you so much for your lovely review! We're delighted to hear that you had a comfortable stay and enjoyed the food, especially the breakfast and evening meals. Our team strives to provide a warm and welcoming atmosphere, so we're glad to hear that you felt well taken care of, even with the language difference! We appreciate your feedback about the tea and coffee making facilities, and we'll certainly take that into consideration for future improvements. As for the mountain view, we’re glad it didn’t impact your experience and that you still had a wonderful stay. We hope to welcome you back soon! Marco and Castagno Team

Thank you so much for your lovely review! We're delighted to hear that you had a comfortable stay and enjoyed the food, especially the breakfast and evening meals. Our team strives to provide a warm and welcoming atmosphere, so we're glad t… Show more

Dear Mr Brian, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay at our hotel and appreciated the stunning views, spacious room, and excellent restaurant. It's wonderful to know that our staff made a positive impression with their friendliness and helpfulness. We apologize for the inconvenience caused by the heavy duvet. We will consider this feedback to improve the comfort of our guests in warm weather. We look forward to welcoming you back for another pleasant stay. Best regards, Marco and Castagno Team

Dear Mr Brian, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay at our hotel and appreciated the stunning views, spacious room, and excellent restaurant. It's wonderful to know that … Show more