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Reviews of Mercure Lenzburg Krone 4 stars

Kronenplatz 20, 5600 Lenzburg, Switzerland

#2 of 3 hotels in Lenzburg

Guests' Choice

Review score

Based on 335 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.1

  • Location

    8.8

  • Facilities

    8.1

  • Staff

    9.1

  • Value for money

    7.9

  • Free WiFi

    8.9

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Showing 1 - 38

  • Reviewed: 22 June 2018

    8.3
    An airport hotel, what else?
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    If Starbucks would decide to go in the hotel business they would buy this chain, i.e. the SJW and PC "index" for this hotel is bordering on nauseating (you will understand once you visit it). The width of the room is equal to the length of the bed so this is not a room you will be sharing with anyone but your intimate partner. More over this configuration will make people sit on the edge of the bed and this will (or actually is already) causing the mattress to sag on the edge of the bed which in return results in having to sleep on a slope and that never makes for a good night rest for me. They have this cool lighting in the room where you can adjust your mood colour. Unfortunately the lowest light intensity is too high for sleeping. Though I do like this hotel and would return, I do not like the price and I will not tolerate anything more then I paid.

    This hotel is really fine tuned. If the objective was (and somehow I think that was the case): "how can we keep customers happy giving them the smallest space possible" then they get maximum points. The personnel is very friendly and cheerful and that is meant in a positive way. The rooms though very small are comfortable and allow you to escape the madness of an airport (like CDG). The location is great, you can walk to the shuttle that takes you directly to your terminal of departure so no need to sit in an ice cold or sweltering hot people carrier, waiting whilst the driver finishes his ciggy. The Breakfast is not cheap but they have quality items so I would recommend this option but only if you have enough time to enjoy a good breakfast.

    Stayed in June 2018

  • Reviewed: 1 June 2018

    8.8
    Short business trip
    • Business trip
    • Group
    • Standard Double Room with Balcony
    • Stayed 1 night

    The rooms were a bit old fashioned and impersonal. TV stopped working in the morning.

    The hotel food was fantastic and the staff friendly. The rooms are clean and the mini bar was free with 2 bottles of water, a coke and 1 beer.

    Stayed in May 2018

  • Reviewed: 14 May 2018

    9.2
    Good value for money.
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 3 nights

    There were no vegetables on the breakfast. That would have been nice.

    Everything was alright with the hotel - the room was spacious and clean, the minibar was free of charge. The staff was very friendly. I would gladly recommend this booking.

    Stayed in May 2018

  • Reviewed: 20 November 2017

    6.7
    Decent hotel in cute village
    • Leisure trip
    • Group
    • Standard Double Room with Balcony
    • Stayed 1 night

    The mattresses of the beds were not so comfortable. There felt thin and not of good quality. I found the price we paid for a mainstream hotel in a village like Lenzburg quite pricey. We paid 180 euro for a double room.

    Nice breakfast with enough diversity and good coffee.

    Stayed in November 2017

  • Reviewed: 24 October 2017

    8.3
    Nice location with easy access to train service
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Hotel is under going remodeling and the rec facilities as well as the usual breakfast area was not available. I am sure that will soon be corrected.

    Excellent location

    Stayed in October 2017

  • Reviewed: 28 July 2017

    9.6
    We liked this hotel very much and will be back if we are in the area.
    • Leisure trip
    • Couple
    • Economy Single Room
    • Stayed 3 nights

    Very friendly and helpful staff. Wonderful breakfast was included. Hotel restaurant served delicious food. Professional hospitality. Only about half an hour away from Zurich main train station (train to Lenzburg, then short bus or taxi ride to hotel).

    Stayed in July 2017

  • Reviewed: 23 June 2017

    5.8
    It was closely located to the area that we needed.
    • Business trip
    • Group
    • Standard Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Everything was Very basic and to my mind a bit overpriced to what it is.

    It was closely located to the area that we needed. Staff was friendly and helpful

    Stayed in June 2017

  • Reviewed: 7 June 2017

    10
    Lenzburg's Crown.
    • Solo traveller
    • Standard Double Room with Balcony
    • Stayed 5 nights

    There should be tea and coffee machines/facilities (choice of tea, coffee and herbal tea and milk with biscuits) in all the rooms...not just the top rooms.

    Ideally located to all parts of the town, main train station for Zurich and other parts of Switzerland and the local woods for walks, etc.

    Stayed in June 2017

  • Reviewed: 1 June 2017

    6.7
    Generally very nice hotel, good VFM, worth a visit.
    • With a pet
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    One but very down-turning thing is the cleaning staff - I stayed in this hotel already several times, and every time, there is a cleaning lady knocking repeatedly on the room's door, starting at around 8am and doing so every 30-40 minutes; it seems like the communication between the reception and the housekeeping department about the occupancy of rooms is non-existent. It is extremely disturbing.

    The location is excellent, underground parking, hotel nothing exceptional but ok even for a couple of nights. Amazing breakfast, by far the best I had in a very long time.

    Stayed in May 2017

  • Reviewed: 21 April 2017

    9.2
    Would definitely stay here again.
    • Leisure trip
    • Couple
    • Standard Double Room with Balcony
    • Stayed 1 night

    The breakfast room itself was very cramped - maybe the hotel was not full enough to provide a bigger room?

    Excellent breakfast with a very generous buffet, as well as freshly cooked eggs, bacon, etc.

    Stayed in March 2017

  • Reviewed: 21 March 2017

    9.6
    St Patrick's weekend in Lensburg
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 4 nights

    Would have liked tea/coffee facilities in room. I also think the breakfast times could be extended to a little later.

    Just about everything, all facilities I used were included in the price no hidden extras. I was even told that the mineral water/coke/beer in mini bar was free! Very friendly staff also

    Stayed in March 2017

  • Reviewed: 11 October 2016

    7.5
    Good location in Lenzburg
    • Leisure trip
    • Couple
    • Classic Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Elevator from parking garage did not go to our rooms. Had to lug baggage from one elevator, across hotel lobby and down half flight of stairs to another elevator.

    Excellent breakfast buffet. Room was clean.

    Stayed in October 2016

  • Reviewed: 11 October 2016

    9.2
    Very good Hotel, with a fabulous location. Tranquil and with good views.
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 7 nights

    - No bathtub, but only a simple shower; - The shower was warm, but not hot; - The hand towel was placed right next to the toilet, and that didn't look very hygienic.

    - The breakfast was great, with a great variety and a dedicated chef to prepare omelettes and fried eggs; - Excellent localisation, just a few minutes away from the Lenzburg Castle; - The Indoor Swimming Pool was awesome; - The view from the room's balcony was excellent; - Smoking was allowed in the room's balcony.

    Stayed in October 2016

  • Reviewed: 24 March 2018

    10
    Breakfast, bed
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast, bed

    Stayed in March 2018

  • Reviewed: 21 February 2018

    5.8
    Good choice
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Good choice

    Stayed in February 2018

  • Reviewed: 14 January 2018

    7.5
    Temperature in the room was below comfort level, heating was...
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights

    Temperature in the room was below comfort level, heating was not operating properly

    Stayed in January 2018

  • Reviewed: 9 January 2018

    9.6
    Great staff
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Friendly professional staff, clean rooms, not too far from Zurich

    Stayed in December 2017

  • Reviewed: 11 November 2017

    5.8
    large choice of TV channels
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    the single room was very small with not sufficient space to unpack the luggage

    large choice of TV channels

    Stayed in November 2017

  • Reviewed: 10 November 2017

    9.6
    Excellent breakfast.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Excellent breakfast. Close to rail station

    Stayed in November 2017

  • Reviewed: 8 October 2017

    10
    Great facilities - pool, sauna, etc.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Balcony
    • Stayed 1 night

    Great facilities - pool, sauna, etc. Great, interesting modern architecture, but located right next to the medieval old town and castle.

    Stayed in September 2017

  • Reviewed: 28 May 2017

    7.5
    Affordable, clean, & good breakfast.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Staff available for a midnight check-in. Easy access for an unplanned travel stop.

    Stayed in May 2017

  • Reviewed: 4 December 2016

    9.2
    Great location
    • Business trip
    • Couple
    • Business Double Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    No mini bar in room. No kettle of coffee maker in room.

    Comfortable room. Balcony. Location in old town. Excellent free parking.

    Stayed in December 2016

  • Reviewed: 27 September 2016

    9.6
    the hotel was a pleasure to stay at while in Lenzburg for my grandaughters christening
    • Couple
    • Classic Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The bed was lovely and comfortable and the breakfast had a good choice. The swimming pool was a bonus too.a

    Stayed in September 2016

  • Reviewed: 2 August 2016

    9.2
    Excellent food!
    • Leisure trip
    • Couple
    • Classic Double Room with Balcony
    • Stayed 1 night

    lack of air conditioning

    Breakfast was great with a chef on hand to cook your eggs ow you want them.

    Stayed in July 2016

  • Reviewed: 2 August 2016

    9.2
    I saw light-up Lenzburg castle from the balcony,which was...
    • Leisure trip
    • Group
    • Economy Single Room
    • Stayed 1 night
    • Submitted via mobile

    I had to take a bus to and fro the station, bus schedule was not frequent.

    I saw light-up Lenzburg castle from the balcony,which was wonderful.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 26 May 2016

    6.3
    Nice breakfast.
    • Business trip
    • Solo traveller

    Smallest room I ever stayed in, bathroom also microscopic. Absolutely no privacy for swimming pool (it's visible from the main lobby, hallways and elevator). Tiny elevator with two people inside it was already too crowded. No air condition in the room.

    Nice breakfast. Clean facility, center of the city, very accessible, parking underground. Excellent restaurant (although expensive).

  • Reviewed: 28 March 2016

    8.3
    Excellent breakfast!
    • Leisure trip
    • Couple

    Noisy room (close to a street), noisy business people during breakfast, no transport from station

    Excellent breakfast! Spacy room, chocolate rabbits on Easter!

  • Reviewed: 26 January 2016

    9.2
    Good, comfortable and quite spacious room with good cupboard...
    • Leisure trip
    • Couple

    Main restaurant looked super expensive; we chose good restaurant with traditional Swiss Rosti, in town. The shower was fine, but you had to be an Alpinist to climb into the bath first! No easy basement lift access to help move luggage so had to park outside and unload first. Parking bays very small. Duvets (2) cumbersome.

    Good, comfortable and quite spacious room with good cupboard space,plentiful plug sockets,minutes walk from old town streets with lots of restaurants. A small indoor pool, comprehensive buffet breakfast. Staff very helpful and spoke excellent English. Parking below hotel. We were in a Superior room (104) with a small balcony.

  • Reviewed: 14 October 2015

    8.3
    If you like good food, that is the place to be.
    • Business trip
    • Couple

    The bed was much too soft and for such a room price, I do expect today's standard in bed comfort

    If you like good food, that is the place to be. Just excellent........

  • Reviewed: 13 August 2015

    8.8
    Very friendly, helpful personnel.
    • Leisure trip
    • Group

    Very friendly, helpful personnel. An excellent breakfast buffet (including freshly made omelettes). In a swltering summer, the pool was pleasantly cool.

  • Reviewed: 6 July 2015

    7.9
    Restaurant meal.
    • Business trip
    • Solo traveller

    Had a single room with a single bed which was a bit tight for comfort as it is against the wall.

    Restaurant meal. Lamb, sauce and veges were very good. Quality of the room was very good, though a little compact. The staffs' service level and friendliness is very good. Centrally located in a nice town, not too far from the railway station. Good train service to Zurich

  • Reviewed: 14 March 2016

    10
    Very nice staff, wonderfull location, beautiful romms, great...
    • Business trip
    • Solo traveller

    Very nice staff, wonderfull location, beautiful romms, great breakfast!

  • Reviewed: 17 October 2015

    7.5
    Location.
    • Business trip
    • Solo traveller

    Location. Staff

  • Reviewed: 20 September 2015

    10
    excellent hotel, very friendly and personal staff, great...
    • Business trip
    • Solo traveller

    excellent hotel, very friendly and personal staff, great breakfast loveley room. looking foreward to go back there next year!

  • Reviewed: 10 September 2015

    5.8
    Needs renovating.
    • Business trip
    • Solo traveller

    Needs renovating.

  • Reviewed: 14 August 2015

    10
    The staff were excellent and made sure the guests were happy...
    • Leisure trip
    • Family with young children

    The staff were excellent and made sure the guests were happy and they were really helpful.

  • Reviewed: 26 May 2015

    5.8
    good location in the center of Lenzburg
    • Business trip
    • Solo traveller

    Like a lot of swiss hotels could do with air conditioning when the weather turns warn

    good location in the center of Lenzburg

  • Reviewed: 3 April 2015

    9.2
    Very helpful staff and beautifully prepared unpretentious...
    • Leisure trip
    • Couple

    Very helpful staff and beautifully prepared unpretentious food. Well kept and serviced rooms.

There are also 23 reviews without text. These impact the overall review score.

Showing 1 - 38

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