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Reviews of Hotel Bad Serneus 3 stars

Badstrasse 16, 7249 Klosters Serneus, Switzerland

#2 of 3 hotels in Klosters Serneus

Guests' Choice

Review score

Based on 62 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    7.7

  • Location

    7.5

  • Facilities

    7.5

  • Staff

    8.4

  • Value for money

    7.9

  • Free WiFi

    7

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Showing 1 - 6

  • Reviewed: 3 January 2017

    • Leisure trip
    • Couple
    • Standard Single Room
    • Stayed 1 night

    The hotel is under new management, and the staff is utterly clueless about hospitality, all the way up to the owner. I had some sympathy, because they clearly were in way over their head on New Years eve at half guest capacity. Then again, we were paying customers. It was a lucky thing that my friend and I were so happy to be together that we could laugh at the whole experience. The succession of experiences with the staff was so weird that it became comical. The five course New Years eve dinner was an utter disaster. To be fair, the main course was OK. Staff was not able to explain what we were eating in English. I had to translate for my friend. Salty water with things floating in it which had to pass as a soup. The floaty things were edible, but, hard to account for the faint flavours. My friend is vegetarian, staff had a hard time informing us what did and did not contain meat. There was no vegetarian alternative for the main course, so they presented a plate from which the meat was removed and replaced with a second portion of what could best be described as sculpted mashed potatoes. Lots of mashed potatoes for my friend in other words. For meat-eaters, the main course was OK, mainly because it was kept simple, aside from the balsamic syrup decorations on the plate which were amusing.....take a simple plate, draw some lines on it with balsamic syrup, et violà, it magically becomes fancy :) Argh. A chef attempting haute cuisine, but totally out of his or her league. They would have been so better off with traditional Swiss food which is hard to get wrong (e.g. raclette or ready made fondue from the supermarket). I am not kidding. It would have been better. Actually, MacDonalds would have been better. And cheaper. Staff were misinformed about the schedule of the bus which stops right outside the hotel special arrangement advertised as a selling point on the web-site.

    The highlight of our stay, and probably what saved it from being a horrible experience, was the pool with sulphuric mineral spring water. The pool is very nicely done, gorgeous colours, non-chlorinated water, perfect temperature. We were the only ones in the water. Fantastic experience. Made up for a mostly management / staff related bad experience. The location is ok from a transportation perspective, as long as you study the bus schedule carefully or come by car.

    Stayed in January 2017

  • Reviewed: 25 March 2018

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    There was always a smell in the lobby and the hallways. Hotel needs to be updated.

    mineral baths Friendly staff

    Stayed in March 2018

  • Reviewed: 12 March 2018

    • Leisure trip
    • Group
    • Economy Double Room
    • Stayed 3 nights

    Hotel could do with a renovation

    Nice staff

    Stayed in March 2018

  • Reviewed: 26 February 2018

    • Business trip
    • Solo traveller
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast, Front-desk very friendly and welcoming, restaurant and room stuff very helpful. Wonderful swimming pool and Sauna.

    Stayed in February 2018

  • Reviewed: 18 February 2017

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast could have better

    Loved the pool

    Stayed in February 2017

  • Reviewed: 22 September 2016

    • With a pet
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 2 nights

    Staff was very friendly, breakfast was excellent, beds were comfortable and we enjoyed the pool.

    Stayed in September 2016

There are also 5 reviews without text. These impact the overall review score.

Showing 1 - 6