Viale Castagnola 22-24, 6900 Lugano, Switzerland
#13 of 41 hotels in Lugano
Guests' ChoiceBased on 524 hotel reviews
8.5Cleanliness
8.8
Comfort
8.9
Location
9.5
Facilities
8.4
Staff
8.9
Value for money
7.9
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 15, 2024
Anna-maija
SwitzerlandThe receptionist could be more polite, they seem to ahve enough customers.
You can easily hear what is happening in the next room, but we were lucky as neighbours were quiet.
Stayed in February 2024
Reviewed: February 18, 2024
Yasser
Germanynothing
reception staff, room services staff, restaurant staff, cleaness, luxury hotels
Stayed in February 2024
Reviewed: January 5, 2024
Jacques
LuxembourgThe absence of an in-house parking.
The quality of the beds, the extraordinary quality of the breakfast and the restaurant, the location, the cleanliness, the attention to details, the dedicated staff ....¨
Stayed in January 2024
Reviewed: January 1, 2024
Stacey
United KingdomPosition.
Stayed in December 2023
Reviewed: December 14, 2023
Razeen
ItalyQuite expensive but is expected of Switzerland.
Located on the lake. Supermarkets and restaurants are nearby. Comfy bed. Breakfast has a good variety. They were quite accommodative for my late check-out request.
Stayed in December 2023
Reviewed: November 27, 2023
Federico
SwitzerlandProperty is facing a parking problem and not providing a valet service to accommodate guests coming by car
Top location and the best view directly on the lake
Stayed in October 2023
Reviewed: November 23, 2023
Jessica
SwitzerlandLack of shutters (light, street noise)
Manned front desk @ 11:00 pm More than decent cappuccino
Stayed in November 2023
Reviewed: November 18, 2023
Nadina
SwitzerlandClean and neat room with lake view.
Stayed in September 2023
Reviewed: November 10, 2023
Alexandra
SpainExcellent view. Breakfast had huge variety of options. taff very helpful.
Stayed in November 2023
Reviewed: November 3, 2023
Sharon
FranceParking non available on premises
Very good breakfast with a lot of choices. Gourmet restaurant. Nice bar Beautiful scenery Very well equipped rooms.
Stayed in November 2023
Reviewed: October 18, 2023
Jessica
SwitzerlandSmell of smoke in room
Location, price
Stayed in October 2023
Reviewed: October 16, 2023
Daniele
SwitzerlandThe breakfast is superb
The hotel is great; much better than I expected. But I made the mistake to take a room on the street side, which was a great mistake. The hotel is absolutely great on the lake side and not to recommend on the street side. No air conditioned, so no way to have fresh air with closed windows.
Stayed in October 2023
Reviewed: October 12, 2023
Martin
SwitzerlandNothing really. Maybe shower setting a bit limited.
If you have front view, it’s great. Rooms are very well kept. Staff is helpful and friendly. Greatest breakfast buffet in a ling time.
Stayed in October 2023
Reviewed: October 11, 2023
Mohamed
United Arab EmiratesThe location and restaurant view and food
Stayed in October 2023
Reviewed: October 11, 2023
Alexandra
AustraliaNothing.
Location. Staff. Pool. Lake views.
Stayed in September 2023
Reviewed: October 9, 2023
Alice
United States of AmericaIt’s quite a walk to get to the old center of town, which is the loveliest place to visit.
Beautiful pool and dining by the lake. Large, comfortable rooms.
Stayed in October 2023
Reviewed: October 8, 2023
Talal
KuwaitThe hotel parking as we rent a car .. it should be free of charge for hotel residents
The location and facilities, worth trying for every tourist going to visit lugano
Stayed in September 2023
Reviewed: October 8, 2023
Lama
United Arab EmiratesIt is really sad that with such a beautiful location and view, there were so many issues. - when i arrived i was given a room that was smelling bad - a very chemical smell. and it was not a nice room color, all yellow, different from what you see in pictures on booking or on their website. i went down to reception to ask to change the room and the lady there was very tough. she finally gave me another room which was very good, a corner room with a better layout and much better view on pool and lake and mountains and no bad smell although she told me first that the rooms available were smaller and with less windows and less view ( probably so that i don’t change rooms ) which was the opposite of what she finally gave me when i insisted to change. - this brings me to second point which is the toughness of the staff there. Everybody was very tough and unwelcoming except the housekeeping ladies and the man who helped me change rooms. Only the last 2 day on my second booked stay there (so 2 and 3 october ) that we found a nice lady at reception and nice men at the breakfast restaurant. - the pool was not heated and was actually colder than the lake - very average breakfast items quality - and there were no greens or raw crudites - very average room service food quality
The location and view are amazing !
Stayed in September 2023
Reviewed: October 7, 2023
Jakub
PolandHotel is located by the lake, the view from restaurant and during breakfast is amazing. Continental breakfast is very nice.
Stayed in October 2023
Reviewed: October 5, 2023
Ali
KuwaitThe dont have adapter No room service late night
The location and the lake view room it’s really worthy
Stayed in September 2023
Reviewed: October 4, 2023
Kathi
United States of AmericaBeautiful location; charming building with beautiful swimming pool, dining room, and outside sitting areas. Rooms had all the necessities with comfortable beds, pillows, and linens. Staff was very friendly and helpful.
Stayed in October 2023
Reviewed: October 3, 2023
Steamtrainaz
United States of AmericaHorrible parking situation, completely unacceptable for guests traveling with lots of luggage.
Awesome view and great location
Stayed in September 2023
Reviewed: September 30, 2023
Emma
United States of AmericaNone
Direct access to the lake Bus2 &3 to Lugano center
Stayed in September 2023
Reviewed: September 29, 2023
Vivian
BrazilI’m my room 106 the table has a yellow stain, it looks like it was dirty
The location was incredible and the breakfast was great
Stayed in September 2023
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