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Reviews of Mandarin Oriental, Geneva 5 stars

Quai Turrettini 1, Saint-Gervais / des Grottes, 1201 Geneva, Switzerland

#11 of 95 hotels in Geneva

Guests' Choice

Review score

Based on 266 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    8.9

  • Location

    9

  • Facilities

    8.7

  • Staff

    9.1

  • Value for money

    7.4

  • Paid WiFi

    7

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Showing 1 - 75

  • Reviewed: 2 June 2018

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night

    the wardrobe, bathroom part of the room was a little dated but I understand that they are updating the rooms

    the welcome was great, the staff are welcoming and they go out of their way to welcome you. The room was great.

    Stayed in June 2018

  • Reviewed: 23 May 2018

    • Business trip
    • Family with young children
    • Superior Room with Rhone view
    • Stayed 2 nights

    pancakes for breakfast were very hard. Omelette dry. not good breakfast at all Hated the interior decor, far too dark, impossible to control lights individually

    Stayed in May 2018

  • Reviewed: 7 May 2018

    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights

    The plumbing fixtures could be better. The ones used were not quite up to normal Mandarin standards, a lot of water leakage on the shower handles, and the faucets were hard to turn.

    It's like coming home. Efficient check in. The bar was good.

    Stayed in April 2018

  • Reviewed: 5 May 2018

    • Leisure trip
    • Couple
    • Superior Room with Rhone view
    • Stayed 3 nights
    • Submitted via mobile

    No proper spa (it was only a sauna room) / no massage services internally (they rent externals upon preferences) / no salon / no pool Plus the room was not as good as expected Some tools were not working (kettle / coffee machine)

    Only the staff

    Stayed in May 2018

  • Reviewed: 13 March 2018

    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    -housekeeping could be more careful at details

    -stuff was very friendly -food at Rasoi restaurant was excellent. -a lot of facilities in the room -perfume in the lobby -great bed

    Stayed in March 2018

  • Reviewed: 26 February 2018

    • Business trip
    • Couple
    • Superior Room with Rhone view
    • Stayed 2 nights

    The room/corridor area seemed a bit dated and generally run down. I will say that it appeared they were doing major refurbishment but unfortunately I wasn't staying in the newly refurbed side of the hotel so can only comment on the old rooms.

    Staff are friendly, attentive and professional. The 'Chalet' restaurant was great.

    Stayed in February 2018

  • Reviewed: 17 January 2018

    • Leisure trip
    • Family with young children
    • Superior Suite
    • Stayed 1 night

    - Not a single option to have lunch onsite between 2 p.m. and evening (except for burgers and other fast-food stuff) - Not all the stuff members are up to a 5-star hotel standard (we had a problem with coffee-maker in the room and a technician left a total mess after the work was done (water on the table, coffee spots on the carpet, etc., no one came to deal with it) - Concierge staff gave us awful restaurant recommendations - Les Armures was one of the worst (if not the worst) I've ever visited in Western Europe. - Awkward breakfast pricing. You have to pay for breakfast (even though we had a deluxe suite), then you have to pay for coffee, porridge, omelette, etc. additionally. - Problems on check out. They had some problem with bank and were trying to force me to pay again, promising to cancel the previous transaction. They only agreed to deal with it themselves after my flat refusal to pay anything else, then I'd already paid.

    - There's nothing special to like about the hotel

    Stayed in January 2018

  • Reviewed: 28 December 2017

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 7 nights

    1) The hotel diffuses a scent across all of the public areas on the ground floor - it gets as far as the bar and affects the taste of the food. Reception said they had never had comments about it, but we had to leave after one night as it was giving me asthma, 2) Although the room was very spacious, it had virtually no clothes storage space so not good for a couple for more than one night.

    The staff were incredible pleasant and helpful. Excellent room as an office (multiple plugs, even a printer) but ... see below

    Stayed in December 2017

  • Reviewed: 11 November 2017

    • Leisure trip
    • Family with young children
    • Deluxe Room with Rhone View
    • Stayed 4 nights
    • Submitted via mobile

    EVerything was excellent. It was my honeymoon, they gave me a cake. Two days later they presented me with another cake for my birthday. The room view was amazing. It was overlooking the lake. It was easy walking to the shoppings and the surroundings.

    Stayed in November 2017

  • Reviewed: 11 November 2017

    • Business trip
    • Solo traveller
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Over rated Over priced They give me an upgrade without me asking for one i was happy. It was a nightmare it was on a floor where work was going on the next morning, full on hammering and paint job. The floor smelled of paint! The rooms are so basics for the Mandarin Brand.A huge disappointment

    Nothing

    Stayed in November 2017

  • Reviewed: 7 November 2017

    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing except for Bath fittings which is a little outdated but very well maintained. I disagree with negative comments posted by other guests.

    Large size rooms, Luxury, attention to details, quality of room furniture/ mattress and linen, friendliness & smiles of staff particularly the concierge Lucas who went out of his way to help with phone search for items I wanted to buy.

    Stayed in November 2017

  • Reviewed: 10 October 2017

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 8 nights

    their services and breakfast were very pricy !

    Housekeeping was spot-on; twice a day !; we got a free pass for busses and trams. & the room was nice overall.

    Stayed in September 2017

  • Reviewed: 6 October 2017

    • Leisure trip
    • Group
    • Superior Room with Rhone view
    • Stayed 2 nights

    An amazing hotel, one of the best on the river-side. Stuff was absolutely friendly and all ready to please any of your whims. Even a printer a available in the room. Sight was gorgeous, as we chose a river-side chamber. Restaurant is a bit expensive, but quality is extremely high. Nice price-quality correlation.

    Stayed in October 2017

  • Reviewed: 23 August 2017

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing to comment on

    We were made to feel valued from the moment we arrived and throughout our stay. Exceptional personal service and lived up to expectations

    Stayed in August 2017

  • Reviewed: 26 May 2017

    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights

    entrance lobby feels very restricted indeed with nowhere to sit and wait .

    Everything you would expect from a Mandarin Oriental hotel . Great food , lovely service and facilities

    Stayed in May 2017

  • Reviewed: 6 April 2017

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night

    At the restaurant, we could only have the menu with no choice at all. there should be the choice between 2 dishes for each course.

    Every thing was fine except the price to high for a continental breakfast.

    Stayed in March 2017

  • Reviewed: 25 January 2017

    • Leisure trip
    • Couple
    • Superior Room with Rhone view
    • Stayed 1 night
    • Submitted via mobile

    Bathroom sink drains were clogged

    Everything! Staff were extremely helpful, including reception and concierge. Rooms are spacious and the view of the river is amazing

    Stayed in January 2017

  • Reviewed: 16 December 2016

    • Leisure trip
    • Couple
    • Superior Room with Rhone view
    • Stayed 1 night
    • Submitted via mobile

    The hotel upgraded the room when they knew we are honeymooners. Friendly and helpful staff The shops restaurants are walking distance River view was amazing

    Stayed in December 2016

  • Reviewed: 15 October 2016

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights

    Restaurant a disappointment. Despite ordering wine on arrival, it did not appear until after the first food course was served. Similarly a side dish with the main course arrived some minutes after the main dishes. Altogether the place did not live up to the price. There was a charge for wifi as well!

    Excellent concierge

    Stayed in September 2016

  • Reviewed: 3 October 2016

    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights

    Charged wifi in the room,, only available in main areas

    Different options on pillow options etc and they provided a lovely birthday cake for my wife as a surprise.

    Stayed in October 2016

  • Reviewed: 28 September 2016

    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 4 nights

    - nothing

    - Excellent location - Very friendly staff and amazing concierge (thanks to raphael & her supervisor) - Very nice rooms & toilets - Fast wifi - Breakfast is very nice

    Stayed in September 2016

  • Reviewed: 13 August 2016

    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    room service was bad they made mistake on our breakfast order also no one pick the phone the operator need to transfer the calls

    bed and pelook was very nice

    Stayed in August 2016

  • Reviewed: 25 June 2016

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Maybe a little bit more smile on the face at the valet parking. Cause they look kinda sad face when i arrive. Maybe was raining day.

    Bed and envirronment was good. Food was excellent.

    Stayed in May 2016

  • Reviewed: 2 June 2018

    • Business trip
    • Solo traveller
    • Superior Room with Rhone view
    • Stayed 1 night

    Great hotel, good location, amazing staff

    Stayed in May 2018

  • Reviewed: 20 May 2018

    • Business trip
    • Group
    • 2 rooms
    • Stayed 3 nights

    no special topics

    The total accomodation was great.

    Stayed in May 2018

  • Reviewed: 15 May 2018

    • Leisure trip
    • Solo traveller
    • Superior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Food Food Food. The property is amazing, but none of the restaurants at the property serve good food.

    Very courteous and attentive staff.

    Stayed in May 2018

  • Reviewed: 4 May 2018

    • Leisure trip
    • Couple
    • Superior Room with Rhone view
    • Stayed 1 night
    • Submitted via mobile

    Prices in Geneva are too high including breakfast at hotel. Room too compact

    Location

    Stayed in April 2018

  • Reviewed: 3 May 2018

    • Business trip
    • Group
    • Deluxe Room with Rhone View
    • Stayed 3 nights
    • Submitted via mobile

    Excellent courteous staff.

    Stayed in April 2018

  • Reviewed: 28 April 2018

    • Business trip
    • Couple
    • Superior Room with Rhone view
    • Stayed 1 night
    • Submitted via mobile

    Room could be bigger

    Great place, but room very compact

    Stayed in April 2018

  • Reviewed: 14 April 2018

    • Leisure trip
    • Family with young children
    • Superior Room with Rhone view
    • Stayed 5 nights
    • Submitted via mobile

    The whole stay was amazing the staff was so helpful and friendly and professional. Never ever seen this kind of excellent service in my life

    Stayed in April 2018

  • Reviewed: 12 March 2018

    • Leisure trip
    • Couple
    • Superior Room with Rhone view
    • Stayed 2 nights

    no spa, which is a privilege of Mandarin hotels in other countries

    Excellent hospitality, very comfortable bed, fantastic view over the river

    Stayed in March 2018

  • Reviewed: 22 February 2018

    • Leisure trip
    • Couple
    • Superior Room with Rhone view
    • Stayed 1 night

    no thing

    everything was perfect

    Stayed in January 2018

  • Reviewed: 16 February 2018

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    No pool

    Great comfy bed, walking distance to old town

    Stayed in February 2018

  • Reviewed: 22 January 2018

    • Leisure trip
    • Group
    • Superior Room with Rhone view
    • Stayed 3 nights
    • Submitted via mobile

    The check-out clerk double charged my CC.

    Cleanliness

    Stayed in January 2018

  • Reviewed: 21 January 2018

    • Business trip
    • Couple
    • Superior Room with Rhone view
    • Stayed 3 nights
    • Submitted via mobile

    No scrambled eggs for a long time the coffee was not good

    Stayed in January 2018

  • Reviewed: 27 December 2017

    • Leisure trip
    • Couple
    • Superior Room with Rhone view
    • Stayed 1 night
    • Submitted via mobile

    Nothing I can remember

    Room was amazing with a perfect view over the river.. large windows and amazing. Facilities in room were perfect

    Stayed in December 2017

  • Reviewed: 3 November 2017

    • Solo traveller
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    Live music

    Stayed in November 2017

  • Reviewed: 25 October 2017

    • Business trip
    • Family with young children
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    The carpet , curtains and upholstery were old and outdated.

    Stayed in September 2017

  • Reviewed: 11 October 2017

    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 4 nights
    • Submitted via mobile

    The shower and bathroom were simply amazing

    Stayed in October 2017

  • Reviewed: 15 September 2017

    • Business trip
    • Solo traveller
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    The room had an old musty smell and I did not get an ultra luxury feel

    The staff were excellent

    Stayed in September 2017

  • Reviewed: 12 September 2017

    • Leisure trip
    • Group
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    They miscalculated the prices and made us pay more than actual price.

    Kind housekeeping staff

    Stayed in September 2017

  • Reviewed: 7 September 2017

    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 1 night

    Nothing

    Amazing Location

    Stayed in September 2017

  • Reviewed: 7 September 2017

    • Leisure trip
    • Family with young children
    • Superior Room with Rhone view
    • Stayed 3 nights
    • Submitted via mobile

    Every thing is okay

    No thanks

    Stayed in September 2017

  • Reviewed: 28 August 2017

    • Leisure trip
    • Family with young children
    • Superior Room with Rhone view
    • Stayed 1 night
    • Submitted via mobile

    The views on the river only and the in room food was below average

    Friendly staff. Near the lake and good rooms

    Stayed in August 2017

  • Reviewed: 15 July 2017

    • Leisure trip
    • Solo traveller
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    For the price I paid, the view was not acceptable sbd the size of the room, rather small

    Very noce hotel, great location lol ?/.

    Stayed in July 2017

  • Reviewed: 20 May 2017

    • Leisure trip
    • Group
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    room size is smaller than expected

    got upgraded to river view. the room is clean and bright

    Stayed in April 2017

  • Reviewed: 20 April 2017

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights

    Overall ok

    Stayed in April 2017

  • Reviewed: 10 April 2017

    • Leisure trip
    • Family with young children
    • Superior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everything specially the room and the location

    Stayed in April 2017

  • Reviewed: 5 April 2017

    • Leisure trip
    • Solo traveller
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    The Mobar food menu could have been better.

    Excellent wine choices in the Mobar.

    Stayed in April 2017

  • Reviewed: 27 March 2017

    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff is quiet unwelcoming said

    Overall the hotel was perfect

    Stayed in March 2017

  • Reviewed: 9 March 2017

    • Leisure trip
    • Solo traveller
    • Deluxe Room with Rhone View
    • Stayed 4 nights

    blew were too flat i didn't like it

    Stayed in March 2017

  • Reviewed: 21 January 2017

    • Business trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Price is two high

    Services ,location and luxery

    Stayed in January 2017

  • Reviewed: 6 January 2017

    • Business trip
    • Group
    • Superior Room
    • Stayed 3 nights

    Wifi (not for free) Lack of swimming pool

    Location Staff Breakfast Cleanness

    Stayed in December 2016

  • Reviewed: 2 January 2017

    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing much

    The service was superb

    Stayed in January 2017

  • Reviewed: 5 November 2016

    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    They ripped us!! They deducted double the mount from our credit card!!

    Stayed in October 2016

  • Reviewed: 16 October 2016

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Concierge services Everything amazing

    Stayed in October 2016

  • Reviewed: 21 September 2016

    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights

    WIFI does not work in Room

    Stayed in September 2016

  • Reviewed: 15 September 2016

    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Comfortable, very accommodating staff, excellent restaurants.

    Stayed in September 2016

  • Reviewed: 15 September 2016

    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    The elevator size, for a fancy hotel as such found it slightly tiny.

    The bed !

    Stayed in September 2016

  • Reviewed: 18 July 2016

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights

    nothing

    every thing

    Stayed in July 2016

  • Reviewed: 28 June 2016

    • Business trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    The design, the price is way over one should pay, no wifi included...

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 25 May 2016

    • Leisure trip
    • Solo traveller

    For the price, it wasn't that impressive. I am used to Mandarin Oriental being absolutely superb. This one is OK not superb. Ceiling in the bathroom was very low. I am short (5' 8'' )and still felt like the ceiling is over my head. Room was smaller than I expected for the upgraded "superior" category that I booked.

    Good location by the river. Quiet. High quality similar to other Mandarin Oriental hotels and very helpful staff

  • Reviewed: 10 May 2016

    • Business trip
    • Couple

    their famous oriental restaurant is closed sunday and monday.

    a perfect stay. room was very spacious and homely, bathroom was bigger than ours at home! cocktails were exceptional and service all around was so welcoming.

  • Reviewed: 29 March 2016

    • Business trip
    • Solo traveller

    Location is perfect Staff is perfect Bar and restaurant are perfect Room is perfect The hotel is just perfect A great hotel experience in Geneva!

  • Reviewed: 22 March 2016

    • Leisure trip
    • Family with older children

    The staff were uniformly excellent. They were knowledgable, friendly, and went out of their way to make us feel welcome. The concierge staff helped us identify a range of activities and restaurants for our stay.

  • Reviewed: 25 February 2016

    • Leisure trip
    • Family with older children

    For breakfast we had eggs benedict and they were below average. Breakfast is expensive. Wifi is not included in the price of the room and this is a 5 star hotel!

    The personnel is very polite and the location of the hotel is grate.

  • Reviewed: 25 May 2016

    • Business trip
    • Solo traveller

    Stuff not good House keeping baaaaadd

  • Reviewed: 25 April 2016

    • Leisure trip
    • Solo traveller

    Extremely welcoming and friendly staff. It felt like home!

  • Reviewed: 25 March 2016

    • Leisure trip
    • Couple

    old style of room furnture

    location

  • Reviewed: 13 March 2016

    • Leisure trip
    • Solo traveller

    Rooms were not very sound proof from the room next door.

    Location was wonderful!

  • Reviewed: 10 March 2016

    • Business trip
    • Couple

    breakfast, location, comfort

  • Reviewed: 31 January 2016

    • Leisure trip
    • Family with young children

    Nothing to complain

    Exceptional hotel with exceptional service.

  • Reviewed: 26 January 2016

    • Leisure trip
    • Couple

    Stuff is amazing , location and cleanness 👌🏻 definitely I will come again

  • Reviewed: 14 December 2015

    • Business trip
    • Couple

    Staff, facilities

  • Reviewed: 2 December 2015

    • Leisure trip
    • Family with older children

    Concierge was amazing. Staff very attentive

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