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Reviews of Hotel Monopol art boutique 4 stars

Via Maistra 17, 7500 St. Moritz, Switzerland

#6 of 70 hotels in St. Moritz

Guests' Choice

Review score

Based on 249 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9

  • Location

    9.5

  • Facilities

    9

  • Staff

    9.4

  • Value for money

    8.2

  • Free WiFi

    9.7

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Showing 1 - 68

  • Reviewed: 4 April 2018

    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 3 nights

    The reception staff were unhelpful and we were continuously given the wrong information about buying ski passes so ended up paying the full price each day - instead of the 38 CHF as advertised when staying at the hotel - and at other hotels in St.Moritz. We checked in on Friday afternoon around 5PM – it was too late to ski that day. On Saturday we asked at the reception about buying the lift passes the person on reception told us she could sell them to us and we had to buy at the lift, which we then did at 79 CHF each, rather than the 38 CHF as advertised. EXACT same thing the next day, my husband went to buy a pass and we had to pay 79 CHF. The hotel explanation was poor, unhelpful and unfriendly. They should NOT advertise that you can buy a pass for 38 CHF and then only be able to sell you one for 79 CHF. There was some lame reason about having to buy for each night you were at the hotel, by the time you arrive and check in you cannot ski that day as it is too late. However we could have had the reduced price pass for the Saturday & Sunday but ended up paying full-price. The hotel itself is fine but we warned about buying ski passes there and not getting any discount. Reception staff rude and unfriendly.

    The staff in the restaurant were excellent, very friendly and helpful

    Stayed in April 2018

  • Reviewed: 11 February 2018

    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    The sink in the bathroom was clogged

    The location is perfect. Staff is extra nice. Arranged a drop off to the train station at 5 minutes notice and I didn't miss my train. Brilliant.

    Stayed in January 2018

  • Reviewed: 22 January 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    spa facilities were on the smaller side versus some of the other hotels in town

    great location in center of town. comfortable and does the trick for a quick stay

    Stayed in January 2018

  • Reviewed: 17 July 2017

    • Business trip
    • Group
    • 2 rooms
    • Stayed 2 nights

    Staff were friendly and the location is right in the centre of town. Rooms were a good size and comfortable. Breakfast was good and I would stay here again!

    Stayed in July 2017

  • Reviewed: 2 July 2017

    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights

    Every part of our stay was fantastic, very friendly and helpful staff, the hotel was in the best location, close to everything, the rooms were comfortable and beds were like heaven. would highly recommend this hotel. Breakfast was great, with friendly waiter.

    Stayed in July 2017

  • Reviewed: 13 March 2017

    • Leisure trip
    • People with friends
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Just perfect. Adorable hotel and fantastic location, right at the heart of St Moritz. Spa is also superb and staff super friendly and helpful. Breakie room is one of a kind.

    Stayed in March 2017

  • Reviewed: 6 March 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights

    The location of the hotel is very central and takes little time to walk to other parts of interest in town. The breakfast was good. The room very nice. The staff helpful. The price is a little high but lower than much of St. Moritz so the value is better than most. Really no negatives to mention.

    Stayed in February 2017

  • Reviewed: 6 February 2017

    • Leisure trip
    • Group
    • 3 rooms
    • Stayed 1 night

    Everything was exceptional, I did not regret staying there.

    Breakfast was one of the best things about the Hotel and the indoor smoking lounge was the highlight for me.

    Stayed in February 2017

  • Reviewed: 16 January 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Wonderful location with friendly staff. Room was very clean, and the bathroom was very warm. Also provides complimentary pickup and drop off at the train station. Breakfast was also excellent.

    Stayed in January 2017

  • Reviewed: 3 January 2017

    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 11 nights
    • Submitted via mobile

    Management was incompetent. Asked for a quiet room ended up with a crying baby and barking dogs on either side of me. Room thermostat was broken asked to be fixed. Heat so intense had no choice but to sleep with window open causing me to get the flu.

    The housekeeping and waiting staff are professionals and very caring and thoughtful in their work in accommodating the client. 5 Star service from both.

    Stayed in January 2017

  • Reviewed: 27 December 2016

    • Leisure trip
    • Family with young children
    • 3 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Overheated bedrooms. Temperature could not be reduced with thermostat.

    Great service at the restaurant. Friendly and helpful staff. Excellent location.

    Stayed in December 2016

  • Reviewed: 7 October 2016

    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights

    Spacious room with a great view. The health centre was great with views out over the lake. We found the staff to be very helpful and the food was delicious.

    Stayed in September 2016

  • Reviewed: 30 June 2016

    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night

    Breakfast was average.

    Beautiful rooms, extremely clean. Nice robes, spa has great views over mountains. When we came into the room the bed had a cover on it and when we came back from dinner the bed was ready for us to sleep which was a very nice touch. Staff overall was really helpful.

    Stayed in June 2016

  • Reviewed: 28 June 2016

    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Maybe it's the place. But a little on the expensive side.

    Good amenities. Comfortable stay. Good location. Good breakfast. Pretty much what you want

    Stayed in June 2016

  • Reviewed: 3 April 2018

    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 1 night

    The fitness centre can be improved. It is a bit cramped in its current location.

    Great bed, and very friendly staff.

    Stayed in March 2018

  • Reviewed: 3 April 2018

    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Great location/rooms and staff

    Stayed in April 2018

  • Reviewed: 31 March 2018

    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights

    Comfortable beds, excellent breakfast (fresh fruit and vegetables, fresh OJ, omelettes, good coffee and bread/croissants)

    Stayed in March 2018

  • Reviewed: 28 March 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Very hot in bathroom.

    Very friendly and attentive staff. Great location. Good breakfast.

    Stayed in March 2018

  • Reviewed: 1 March 2018

    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Warm welcome, excellent food, great team at restaurant!

    Stayed in February 2018

  • Reviewed: 1 March 2018

    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Oldish « Do not care » welcome

    Location

    Stayed in February 2018

  • Reviewed: 22 January 2018

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Location, service, parking support.

    Stayed in January 2018

  • Reviewed: 28 December 2017

    • Leisure trip
    • Group
    • Economy Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The staff were amazing especially Christine on reception and the lovely Barman, nothing was too much trouble for him.

    Stayed in December 2017

  • Reviewed: 15 December 2017

    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Fantastic place in an amazing location

    Stayed in December 2017

  • Reviewed: 25 July 2017

    • Leisure trip
    • Group
    • Economy Double Room
    • Stayed 2 nights

    Location, view, kindness of staff

    Stayed in July 2017

  • Reviewed: 21 July 2017

    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very excellent service and great materials for shower and shampoo etc.

    Stayed in July 2017

  • Reviewed: 19 March 2017

    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights

    Very comfortable room with large bathroom and wardrobe. Very clean. Great breakfast and Italian restaurant

    Stayed in February 2017

  • Reviewed: 12 March 2017

    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 5 nights

    Very nice staff, good service, nice breakfast.

    Stayed in February 2017

  • Reviewed: 8 March 2017

    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Great location, friendly staff

    Stayed in March 2017

  • Reviewed: 13 February 2017

    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Very friendly personal, very helpful

    Stayed in February 2017

  • Reviewed: 4 February 2017

    • Leisure trip
    • Group
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Excellent location! Good spa area! Very comfortable beds!

    Stayed in January 2017

  • Reviewed: 27 January 2017

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Rooms are a little tired

    Clean efficient friendly well located hotel

    Stayed in January 2017

  • Reviewed: 20 January 2017

    • Leisure trip
    • Group
    • Junior Suite
    • Stayed 7 nights
    • Submitted via mobile

    Bed too soft, room deco a bit dated.

    Location, town centre and close to ski lift

    Stayed in January 2017

  • Reviewed: 6 January 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    The hotel,location,staff,everything was perfect

    Stayed in January 2017

  • Reviewed: 27 December 2016

    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 5 nights
    • Submitted via mobile

    Staff both at front desk and the bar along with the cleaning gang are all very good.

    Stayed in December 2016

  • Reviewed: 12 October 2016

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The staff really kind and they suggest nice places to visit & the location is really great.

    Stayed in September 2016

  • Reviewed: 16 September 2016

    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Excellent small hotel with spacious, luxurious rooms and bath. Free transportation pass for local buses and trams. Pretty rooftop deck.

    Stayed in September 2016

  • Reviewed: 21 August 2016

    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Good spa area, but there wasn't enough number of beds.

    Very nice staff and service. Convenient location. Clean room. Everything is excellent.

    Stayed in August 2016

  • Reviewed: 18 August 2016

    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    rooms are old style but well maintained

    location, resturant and bathrooms

    Stayed in August 2016

  • Reviewed: 10 August 2016

    • Leisure trip
    • Family with older children
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Soft bad Old decoration

    Location Reception

    Stayed in August 2016

  • Reviewed: 28 July 2016

    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights

    nothing

    Nice hotel, super staff, great location

    Stayed in July 2016

  • Reviewed: 26 July 2016

    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night

    Mattress was a bit too soft for me.

    The spa looks very nice though we didn't have time to try it out.

    Stayed in July 2016

  • Reviewed: 22 July 2016

    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night

    Breakfast could be better.

    Smiling staff, super SPA, good bike room.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 1 May 2016

    • Leisure trip
    • Couple

    The first room didn't smell great. It was like the prior "guest" smoked in the room and then they tried to cover it with some kind of spray. I opened the windows and went out for the whole day. It still smelled. I complained and they did give us another room, which was fine. Other than that, we enjoyed the hotel and the stay.

    Restaurant staff was excellent. Breakfast was good, too, with made-to-order omelettes. Location is excellent, right in the middle of the city. The funicular to the main Corviglia ski area is just a short walk across a square where the buses gather.

  • Reviewed: 6 September 2015

    • Leisure trip
    • Couple

    There was a mistake in booking a single that should have been a double. The added charge to upgrade to double added more than the single alone, making the new charge nearly 3 times the original. Also, although the food was good, it was way over priced.

  • Reviewed: 26 July 2015

    • Leisure trip
    • Couple

    No iron and iron board provided by the hotel. Further the junior suite given was completely different then shown in the picture while booking. Very limited outside view from rooms due to location.

    Staff is good and courtious especially the restaurant staff.

  • Reviewed: 19 July 2015

    • Leisure trip
    • Solo traveller

    The pillows (too large, too soft) - a variety would be nice.

    The friendliness of the staff, the outstanding service at the restaurant, the valet parking, the art on the hallways, the quiet room, the great view from the terrace … almost everything.

  • Reviewed: 9 July 2015

    • Leisure trip
    • Couple

    Moutain view was good, however I couldnt have the view of lake.

    Upgraded room Large and luxury Pick up and drop Very close to the shops and restaurants

  • Reviewed: 17 February 2015

    • Leisure trip
    • Couple

    The value for money for the room was just not right. Over CHF 600 for a room without a view is not fair, even not with St. Moritz standards...

    The staff was very friendly and helpful and managers/owners appeared at breakfast, asking how everything is etc.

  • Reviewed: 3 February 2015

    • Leisure trip
    • Couple

    Everything was ugly starting with the personnel...never been in a place like that. No wonder Oprah was shocked at Swiss snobbiness and uselessness.

    Location is fine, for the rest they can close and make a favor to the world

  • Reviewed: 26 January 2015

    • Leisure trip
    • Group

    The room was very small.

    Location was central, amazing spa facilities and the massage was just another level... Staff extremely helpful and friendly. Very clean. Has a beautiful terrace on the top of the hotel with beautiful views.

  • Reviewed: 4 April 2016

    • Leisure trip
    • Couple

    The area is expensive

    Walk to the lift and beautiful

  • Reviewed: 31 March 2016

    • Leisure trip
    • Family with young children

    Very good service

  • Reviewed: 19 February 2016

    • Leisure trip
    • Couple

    nothing. wanted to stay more.

    nice staff- gave us upgraded room wonderful view-we saw many stars at night nice breakfast-a lot of nice food

  • Reviewed: 18 February 2016

    • Leisure trip
    • Couple

    good breakfast choice of fresh fruit and breads plus all the meats and cheese

  • Reviewed: 14 February 2016

    • Leisure trip
    • Couple

    bit higher price than expected

    Nice terrace and facilities

  • Reviewed: 31 January 2016

    • Leisure trip
    • Solo traveller

    would prefer firmer pillows

    breakfast is wonderful. good wi-fi very friendly staff

  • Reviewed: 17 January 2016

    • Leisure trip
    • Couple

    Excellent location and level of staff service. Room was spacious and spa area very good.

  • Reviewed: 10 January 2016

    • Leisure trip
    • Solo traveller

    Nothing.

    The staff and accommodations are exceptional, and a great value.

  • Reviewed: 10 January 2016

    • Leisure trip
    • Couple

    Room sheets collor

    Location and Spa

  • Reviewed: 4 January 2016

    • Leisure trip
    • Family with young children

    No payTV.

    Very nice restoran, spa and location is super!!

  • Reviewed: 27 December 2015

    • Leisure trip
    • Family with older children

    attitude of manger

    location ,breakfast ,fitness center

  • Reviewed: 22 December 2015

    • Leisure trip
    • Group

    To get to the lobby you have to climb about 10 steps

    In the heart of St Moritz.

  • Reviewed: 21 September 2015

    • Leisure trip
    • Couple

    Nothing

    Location perfect.

  • Reviewed: 8 March 2015

    • Leisure trip
    • Solo traveller

    Wish that Room Servive open 24/7.

    All was very nice , food is excellent .

  • Reviewed: 3 March 2015

    • Leisure trip
    • Group

    Great hotel-Very friendly staff, little attentions like chocolate cake in your room when you arrive, amazing view from the Jacuzzi, great location...

  • Reviewed: 1 March 2015

    • Leisure trip
    • Couple

    Very nice restaurant High standards throughout

  • Reviewed: 17 February 2015

    • Leisure trip
    • Couple

    If you like to sleep with windows open, plan on ear plugs. It is a place to celebrate...

    High quality location.

  • Reviewed: 15 February 2015

    • Leisure trip
    • Group

    Bedrooms too hot

    Great loCation

There are also 30 reviews without text. These impact the overall review score.

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