Little help at late arrival, staff friendly but brought in luggage in ourselves.

Super central, friendly with kids, helpful.

Stayed in April 2024

Ski room is a bit cramp

Location that is near the funicular, restaurants and shops. Love the spa with jacuzzi with a great view of the town and lake. Lovely breakfast.

Stayed in March 2024

Staff were very helpful and like Christian, a delight. We were upgraded to a junior suite which we appreciated very much! The room was exceptionally comfortable. We enjoyed a lovely meal at their restaurant and breakfast was delicious with a wide range on offer. Having transfers from the station was very helpful

Stayed in March 2024

Excellent room, room service, nice, helpful staff. Great food, beautiful bar!

Stayed in February 2024

The Staff is really attentive to solve and find a solution for any request we had.

Stayed in February 2024

Everything!

Stayed in February 2024

Service, spa, location. They provide pick up and drop off from the train station.

Stayed in February 2024

The gym and spa facilities are very small - a bit odd. You have to walk past it all to get to the roof top bar - but that means walking past people exercising or in bath robes... and the sauna is mixed and "nude only". That was off putting. The views though are fantastic once you get your drink and relax. The staff in the hotel are very friendly - especially the bar/breakfast /front desk staff.

Location of the hotel was great, in the centre of town. Breakfast was simple and plenty of food to choose from. Our room was brilliant. We were given the suite on level 5 and it had the most incredible view of St Moritz. There was so much wardrobe space - enough for a his and hers unpack. Bed was very comfy ( though duvet was too hot and heavy) Separate toilet and bathroom, with shower over the bath. Room too hot, so we asked for the thermostat to be turned down which made a huge difference. Complimentary water too which I think is a must these days in any hotel! thank you.

Stayed in January 2024

The room was small and no side table but rather a headboard shelf. I like having tea/coffee making facilities in the room

The staff - I didn’t mention it was my 50th birthday but had a lovely card and voucher. I was impressed to receive an offer of a lift from the station a few days before my arrival. It was also no problem to arrange a shuttle to the station when I left.

Stayed in January 2024

I would like to suggest having the breakfast on the 6th floor maybe at sky bar to enjoy the beautiful views rather than its current location as it is too dark and dull

The breakfast was sufficient with a good variety.

Stayed in January 2024

Nothing.

Pleasant and helpful staff. Hotel arrange a free transfer to and from the train station. Breakfast was nice. Greeted at reception with a glass of champagne which was almost welcome.

Stayed in August 2023

A kettle in the room with coffee/tea would be good. As Australians this is the norm on all our hotels.

The space and location.

Stayed in August 2023

Complimentary transfer to and from train station Nice tea selection at the breakfast . Free room upgrade.

Stayed in August 2023

Dinner in restaurant was expensive

Beautiful room. Modern white bed linen. Spacious modern bathroom. Outstanding breakfast choices and quality. Staff delightful

Stayed in August 2023

Expensive but that’s St. Moritz!

Personalised welcome and support during stay. Excellent location close to waterfront and bus to reach trains, funicular and cable cars. Very comfortable room, access to spa. Sky bar great views. Close to many dining options. Valet parking service excellent as were majority of staff. Vouchers to use buses, trains and cable cars.

Stayed in August 2023

Nothing

Service and Location

Stayed in July 2023

The staff were really excellent

It was very good

Stayed in July 2023

Nothing good management

Good breakfast,

Stayed in July 2023

The building is old and personally I think some places and functions could use some updating. Minor things like worn down door handles and creaking floor on a lobby etc. The locking mechanism on the room doors was odd and could use some modernizising. But overall just minor things mainly related to the age of the building.

Overall a nice place to stay. I got to spend time there only for few hours, but the room was nice - a huge, luxurious bed, clean and functional bathroom. The sky bar was worth visiting and had a great view over the village. The location was spot on. The staff was professional and friendly, though at times a bit distant. Free shuttle service to/from the trainstation was a big plus.

Stayed in July 2023

Nothing. I didn’t get to use the spa which had a nice overlooking view but that’s coz we didn’t stay longer. I will next time ☺️

Amazing service from pickup at the train station to shuttle service back after checkout! The front-desk team were all friendly and engaging. Thank you for the surprise upgrade ☺️

Stayed in June 2023

Some of the pictures in the restaurant were bad commercial art in big gold frames. But that was the only mis-step.

The staff are really helpful and everything just worked. The design of the room was well considered and made with quality materials. For some reason, we had a free upgrade to a wonderful room with a big seating area, huge walk in wardrobe, lovely bathroom and comfy bed. In the evening, housekeeping come round and literally turn your pillows into alps and put chocolate Toberlones on the foothills. Breakfast was excellent in their well furnished restaurant and the sky bar had great views and looked really cool, though we did not have the time to hang out there. From our room, we could see snow-capped mountains in the distance between the buildings.

Stayed in June 2023

Breakfast could have been better. A better range of cereal and fruit would be good but it was fine

Location was good for shopping, eating and bars and for the train to the mountain top. The hotel provided a travel pass which meant the mountain trip and buses were free...a great bonus. Staff were friendly and the sky bar is great to have drinks, snacks and relax. Our room was spacious and had a great view of the lake. We were welcomed with a glass of prosecco. We were picked up with a free transfer to the hotel from the Station and return at the end of the visit

Stayed in June 2023

location rooftop bar restaurant staff very friendly

Stayed in June 2023

The location is great! Well located in the center. The breakfast was excellent, the room was big enough for family of 3 and the staff was so nice and welcoming. The hotel shuttle was on time and comfortable. I loved the art!

Stayed in March 2023