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Reviews of Parkhotel Zug 4 stars

Industriestrasse 14, 6302 Zug, Switzerland

#7 of 22 hotels in Zug

Guests' Choice

Review score

Based on 234 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.6

  • Location

    9

  • Facilities

    8.1

  • Staff

    8.5

  • Value for money

    7.2

  • Free WiFi

    8.6

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Showing 1 - 55

  • Reviewed: 23 June 2018

    7.1
    Nice stay. Good food.
    • Business trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There is no real airco - just a machine that makes a lot of noise when it cools. Of course this only matters when you come in the summer.

    The food in the restaurant was absolutely delicious.

    Stayed in June 2018

  • Reviewed: 26 May 2018

    6.7
    Central location and modern rooms, recommended for short stay
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    Breakfast could be way better for a 4* hotel. The interior design of the room hallways (basic white walls & red carpet) doesn't scream 4* either.

    Right in the center of Zug, behind the Metalli shopping center. Quiet location and rooms. Recently renovated, modern and clean rooms.

    Stayed in May 2018

  • Reviewed: 21 March 2018

    6.3
    Not bad. Will look for other options
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    Fitness center is terrible. So much space wasted (more space for four lounge chairs outside the sauna than for the workout room!!!). Limited equipment. No treadmill. Old weight equipment. This is unacceptable for a business hotel. The stairs to the stairs are dark and creepy. No windows

    Bed and duvet.

    Stayed in March 2018

  • Reviewed: 12 March 2018

    7.1
    The waiters at breakfast were at high pressure to clean and...
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    The waiters at breakfast were at high pressure to clean and tidy the tables in order to get ready for brunch. They had to ask people to leave and go to near the reception. In order to get to the swimming pool you need to go through the car park and it is not easy to find the way.

    Stayed in March 2018

  • Reviewed: 16 February 2018

    5.4
    As I had to pay for 2 rooms despite the fact of only using...
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night

    As I had to pay for 2 rooms despite the fact of only using one room, you will find two reviews for the same period. The hotel staff is not flexibel at all to correct a mistake of a double booking, although it was made under the same name and account. It should not be possible to book twice with the same GUEST name. The second booking was made 2 hours before arriving to the hotel. The hotel was almost empty and we arrived at the reception at 5 PM. Most respectable hotels accept cancellations until 6 PM. This is not the kind of flexibility you would expect from Parkhotel. One thing is sure: I will never come back.

    Stayed in February 2018

  • Reviewed: 15 February 2018

    5.8
    It states that there is a gym but there was only weights and...
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 2 nights

    It states that there is a gym but there was only weights and rowing machine - in a very dark basement (-2 floor). It cost an extra CHF26 to get access to the fitness centre 5 mins away (half price of usual access to the centre but an additional cost to the hotel!). If I had known I would have stayed in a cheaper hotel & got access to the same fitness centre.

    Stayed in February 2018

  • Reviewed: 19 December 2017

    6.7
    cozy
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night

    spa area tiny (only a small sauna), no towels around and staff didn't mention, doesn't give much information if not asked.

    breakfast excellent with lots of fruits, swimming pool good size big enough to swim, room, view from room.

    Stayed in December 2017

  • Reviewed: 22 October 2017

    5.8
    More expensive than Zurich hotels. Not worth it. Unfriendly staff. Clean and basic.
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The day staff at the reception were not friendly. Staff not really willing to help. Didn’t even offer to help with bags. Hotel is clean but very basic and not geared towards tourists. You could stay there for a day on business. Breakfast was very basic and not good. Scrambled eggs were not prepared well. Same choices for 3 days. Scrambled eggs, bacon, cereal, fruit and yoghurt. Not the standard expected.

    Bed was very comfortable. The double room had good amount of space. Hotel is near to train station in Zug. Also near to Metalli shopping centre which has a lot of shops including a grocery store, Starbucks, several restaurants as well as stores like Swarovski, H&M etc.

    Stayed in October 2017

  • Reviewed: 10 August 2017

    9.6
    Parkhotel Zug -- great hospitality
    • Business trip
    • Group
    • Superior Single Room
    • Stayed 1 night

    Wifi could have been stronger for video calls, but satisfactory for internet.

    Good location in Zug for my meetings, very comfortable room, excellent hotel restaurant and breakfast.

    Stayed in August 2017

  • Reviewed: 2 August 2017

    8.3
    Enjoyable
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 3 nights
    • Submitted via mobile

    1st night was given a room with a noisy unefficient mobile A/C unit as the original central a/C was out of order. The problem was solved only because i asked to.

    Location & parking facilities.

    Stayed in July 2017

  • Reviewed: 24 July 2017

    7.9
    The room and breakfast
    • Leisure trip
    • Couple
    • Suite
    • Stayed 5 nights
    • Submitted via mobile

    They had renovations and did not say a word about it. We were woken up early in the morning by a very loud drilling voice. This completely ruined our stay and we left the day later

    The room and breakfast

    Stayed in July 2017

  • Reviewed: 14 June 2017

    4.2
    Unbelievably expensive for a really ugly hotel
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night

    room and bathroom were ugly but clean. It was very hot and humid but the airconditioner, not built into the wall but a huge standalone unit, was very loud so I had to turn it off over night.

    breakfast was ok ish

    Stayed in June 2017

  • Reviewed: 13 May 2017

    9.6
    Staff couldn't do enough for you, perfect!
    • Business trip
    • Group
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing bad to say about the hotel or staff, perfect stay, thank you

    Bar staff were exemplary......great fun and service amazing......even after only 1 night they knew our drinks, were very flexible around closing time.

    Stayed in April 2017

  • Reviewed: 19 September 2016

    9.6
    Beautiful hotel with underground parking.
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night

    The toilet paper dispenser is not practical. The price of the parking should not be extra, rather be included in the cost of the room.

    Nicely decorated and comfortable room with a view to the park. Delicious chocolates and a complimentary bottle of water were much appreciated.

    Stayed in September 2016

  • Reviewed: 14 July 2018

    7.5
    Good service
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms are not 4 star quality

    Good service

    Stayed in July 2018

  • Reviewed: 7 July 2018

    6.3
    The location
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Pretty mediocre rooms, It doesn’t worth such money. Zurich has a lot of much better 4 star hotels for a cheaper price.

    The location

    Stayed in July 2018

  • Reviewed: 4 June 2018

    9.6
    Dead rose plant and chipped glass on my breakfast table.
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    Dead rose plant and chipped glass on my breakfast table.

    Stayed in June 2018

  • Reviewed: 22 May 2018

    9.6
    Very nice clean room and a super breakfast buffet
    • Leisure trip
    • People with friends
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very nice clean room and a super breakfast buffet

    Stayed in May 2018

  • Reviewed: 1 May 2018

    5.4
    Zug
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The staff

    The location

    Stayed in April 2018

  • Reviewed: 13 April 2018

    7.5
    Newly renovated bathroom facilities
    • Business trip
    • Solo traveller
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Newly renovated bathroom facilities

    Stayed in March 2018

  • Reviewed: 9 April 2018

    9.2
    perfect location, everything closeby, train station, companies you visit, restaurants.
    • Business trip
    • Group
    • Superior Single Room
    • Stayed 1 night

    had dinner in the restaurant. food was excellent! breakfast the best to start the day!

    Stayed in April 2018

  • Reviewed: 16 March 2018

    6.3
    Bedroom was spacious and had all facilities required
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights

    Very small gym with limited facilities. Smoking lounge made the whole reception area smell.

    Bedroom was spacious and had all facilities required

    Stayed in March 2018

  • Reviewed: 6 February 2018

    6.3
    The staff were not friendly
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    The staff were not friendly

    Stayed in February 2018

  • Reviewed: 31 January 2018

    2.9
    One of the most relaxing and enjoyable stays
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 7 nights
    • Submitted via mobile

    Gym

    Rooms space

    Stayed in January 2018

  • Reviewed: 11 January 2018

    7.1
    Would be good if there was access to the gym from 6-12
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Would be good if there was access to the gym from 6-12

    Stayed in January 2018

  • Reviewed: 9 January 2018

    9.2
    Quality hotel and staff.
    • Group
    • Superior Single Room
    • Stayed 3 nights

    Quality, decor, layout and design of rooms. Breakfast. Gym. Staff. Hotel Reception and proximity to shopping, sights. Cleanliness.

    Stayed in January 2018

  • Reviewed: 13 November 2017

    9.2
    Easy location and super clean.
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Needed some better bath products! Conditioner would be very helpful.

    The rooms were super clean, functional and comfortable.

    Stayed in November 2017

  • Reviewed: 20 September 2017

    7.5
    Average experience
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Poor value

    Nice park view

    Stayed in September 2017

  • Reviewed: 24 August 2017

    9.6
    Very nice hotel indeed
    • Business trip
    • Solo traveller
    • Junior Suite
    • Stayed 1 night

    Very nice hotel indeed

    Stayed in August 2017

  • Reviewed: 16 May 2017

    10
    nice location and polite people
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night

    breakfast - space small and

    nice space but kind people

    Stayed in May 2017

  • Reviewed: 24 March 2017

    10
    Will stay again
    • Business trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights

    1. Location - just 3 minutes walk to the train station; 2. A shopping mall close to the hotel 3. Breakfast - a variety of choice

    Stayed in March 2017

  • Reviewed: 20 October 2016

    10
    Great place to stay in Zug, Switzerland.
    • Leisure trip
    • Family with young children
    • Superior Single Room
    • Stayed 2 nights

    Everything was excellent...service, cleanliness and attention to detail. Wonderful stay!

    Stayed in October 2016

  • Reviewed: 30 September 2016

    7.5
    Adequate for what we needed.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 4 nights

    Noisy Air conditioner and curtains were not good enough to keep room totally dark at night.

    Location

    Stayed in September 2016

  • Reviewed: 16 August 2016

    5.0
    location
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    very poor quality facilities, for 4 star hotel.

    location

    Stayed in August 2016

  • Reviewed: 7 August 2016

    8.3
    nice hotel,ten minutes from zug lake and center,breakfast...
    • Business trip
    • Group
    • Superior Double or Twin Room
    • Stayed 1 night

    nice hotel,ten minutes from zug lake and center,breakfast was ok not very rich and the coffe was the cheap one not espresso

    Stayed in July 2016

  • Reviewed: 20 July 2016

    10
    Very nice staff, friendly and helpful.
    • Leisure trip
    • Family with older children
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very nice staff, friendly and helpful. Great location, everything is in walking distance.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 24 May 2016

    9.2
    Large quiet room at the rear of the hotel.
    • Solo traveller

    I missed not having a bottle of mineral water waiting in the room each day. Water was given only on the first day as if it was something special. Most hotels I have stayed in Switzerland give fresh water each day.

    Large quiet room at the rear of the hotel. I could hear the birds singing outside. Small kitchen useful. Good breakfast with lots of choice. Nice body lotion and enough towels and soap Nice having some chocolates in the room

  • Reviewed: 6 April 2016

    7.1
    Good breakfast, great location, elegant hotel.
    • Leisure trip
    • Couple

    Toilet didn't flush properly nor did the sink drain. We complained twice but no one addressed it during our stay. Our daughter found out no one even put in a call to maintenance! Ran out of liquid soap and reception expected us to wait until housekeeping did their routine daily cleaning.

    Good breakfast, great location, elegant hotel. Staff sometimes demonstrated friendliness and willingness to help and it was very satisfactory

  • Reviewed: 9 September 2015

    10
    Location, Good choice for breakfast, Long enough and...
    • Business trip
    • Solo traveller

    Cleanliness of the changing room in the swimming pool

    Location, Good choice for breakfast, Long enough and comfortable bed, I got very big room with kitchen - probably part for longer stays, very fiendly staff, efficient check-in and out, nice swimming pool (located in the next building)

  • Reviewed: 12 July 2015

    9.6
    Super service, we came back to this hotel and we received...
    • Leisure trip
    • Family with older children

    Super service, we came back to this hotel and we received the same room, as the Reception staff knew we enjoyed the last time we visited. This was very nice and we appreciated a lot!

  • Reviewed: 5 July 2015

    8.3
    Hotel staff very friendly.
    • Business trip
    • Solo traveller

    No air-conditioning in the room. However, that is not unusual for 4-star hotels Switzerland.

    Hotel staff very friendly. Good restaurant, although quite pricey.

  • Reviewed: 19 May 2016

    7.9
    Good location, helpful staff and excellentroom
    • Business trip
    • Solo traveller

    I appreciate that its an expensive location anyway but the room rates still seem high

    Good location, helpful staff and excellentroom

  • Reviewed: 17 May 2016

    5.8
    It was ridicolous that we had to eat in the lounge.
    • Leisure trip
    • Couple

    It was ridicolous that we had to eat in the lounge. I dont want to bend over to eat my breakfast. Really not appropriate for a 4 start hotel.

  • Reviewed: 24 March 2016

    7.1
    The Bar
    • Business trip
    • Solo traveller

    Room layout and bedding

    The Bar

  • Reviewed: 19 February 2016

    10
    warm, inviting and modern
    • Business trip
    • Solo traveller

    warm, inviting and modern

  • Reviewed: 15 November 2015

    9.6
    Staff
    • Business trip
    • Solo traveller

    small breakfast buffet Small gym

    Staff

  • Reviewed: 15 October 2015

    7.5
    Location, Resturaunt, close to Bahnhoff
    • Group

    Very pricey

    Location, Resturaunt, close to Bahnhoff

  • Reviewed: 7 September 2015

    8.8
    Very conveniently placed hotel.
    • Business trip
    • Couple

    N/A

    Very conveniently placed hotel. East to find and easy to get to. Very pleasant and helpful staff.

  • Reviewed: 21 July 2015

    8.8
    Staff were excellent
    • Leisure trip
    • Solo traveller

    There was no air conditioning in the room

    Staff were excellent

  • Reviewed: 8 July 2015

    8.8
    Location & Staff
    • Business trip
    • Solo traveller

    The room furniture was a bit more three-star

    Location & Staff

  • Reviewed: 2 July 2015

    7.9
    Staff very friendly
    • Business trip
    • Couple

    Lack of air conditioning in room on a very hot weekend

    Staff very friendly

  • Reviewed: 9 June 2015

    7.9
    We had a wonderful brunch on Sunday.
    • Business trip
    • Solo traveller

    The pillows were too soft and difficult to sleep on.

    We had a wonderful brunch on Sunday. Service was really great!

  • Reviewed: 31 May 2015

    4.2
    Location
    • Business trip
    • Solo traveller

    No ac staff is demanding

    Location

  • Reviewed: 22 March 2015

    9.6
    The smoker's bar with the pianist!
    • Business trip
    • Couple

    The smoker's bar with the pianist!

  • Reviewed: 3 February 2015

    9.6
    Perfect location.
    • Leisure trip
    • Couple

    Perfect location. Friendly staff. Very good breakfast. Very comfortable bed.

There are also 46 reviews without text. These impact the overall review score.

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