Bahnhofstrasse 28, 3920 Zermatt, Switzerland
#151 of 469 hotels in Zermatt
Guests' ChoiceBased on 195 hotel reviews
8.9Cleanliness
9.4
Comfort
9.3
Location
9.7
Facilities
9.0
Staff
9.4
Value for money
8.5
Free WiFi
9.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: March 11, 2024
Yahya
United Arab EmiratesThe WIFI at the hotel was not the best
Easy access (in the middle of town and close to ski slopes)
Stayed in March 2024
Reviewed: March 9, 2024
Naomi
AustraliaWater from the shower went all over the floor each time. The doors open with a key, not a smart card which I assume is for noise purposes as they are heavy doors however there were multiple instances when housekeeping unlocked and opened the door whilst we were in the shower in the morning without knocking and there was no sign for the door to say ready for housekeeping which made me feel rather uncomfortable due to a perceived lack of privacy.
Breakfast selection was lovely and able to cater to gluten free, ride to the train station with heavy baggage in snow appreciated and lovely bar and restaurant on site. Very quiet, considering the location - easy to sleep!
Stayed in March 2024
Reviewed: March 9, 2024
Waleed
United Arab Emiratesnothing every thing was wonderful
nice location and staff
Stayed in March 2024
Reviewed: February 25, 2024
Yaseen
United Arab EmiratesExcellent location right in the middle of the village.
Stayed in February 2024
Reviewed: February 9, 2024
Laura
United States of AmericaHoped for a hot tub in the spa area but the saunas were great.
Amazing location. Beautiful room and wonderful breakfast. Staff was helpful and accomodating. They even opened the gorgeous spa early just for the three of us! Loved the relaxing saunas and amenities at the spa. The cozy bar in the lobby with fireplace was lovely for happy hour. The restaurant was awesome and open all day as opposed to many that close mid day. Had a wonderful time at Hotel Pollux!!
Stayed in February 2024
Reviewed: February 2, 2024
Maria
GreeceGreat life location, cozy and homey atmosphere, nice vibe in the hotel bar. Just what you need for a weekend in Zermatt.
Stayed in January 2024
Reviewed: January 24, 2024
Maria
SwitzerlandThe location The delicious 😋 breakfast The staff
Stayed in January 2024
Reviewed: January 23, 2024
Annamaria
United KingdomNothing. But a slightly earlier check in time would be more convenient. ( though they are kind enough to look after your bags if you arrive early)
Great breakfast. Friendly and welcoming staff. I stayed in the single room with gallery and it was a lot more comfortable than I was expecting. There is plenty of space between you and the ceiling when lying on the bed so it does not feel claustrophobic at all.
Stayed in January 2024
Reviewed: January 20, 2024
Jeff
United States of AmericaGreat location. Pretty easy access for skiing. Staff was excellent
Stayed in December 2023
Reviewed: January 14, 2024
Huidong
SingaporeNo.
The hotel's location is incredibly convenient, less than 3 minutes walking distance to the Zermatt railway station, making our stay all the more enjoyable. The hotel itself is efficient and has provided us with exceptional convenience. The rooms are clean and super spacious, and both the reception and restaurant staff are friendly and accommodating, significantly enhancing our overall experience. Additionally, the breakfast is included in the room rate, and the variety of food offered is decent. It is super suitable for family travelers.
Stayed in December 2023
Reviewed: January 10, 2024
Theresa
AustraliaCustomer service, food (restaurants and the breakfast), location, facilities were all fantastic. It’s a great cozy, clean, central stay with super friendly service!
Stayed in January 2024
Reviewed: December 24, 2023
Ian
United KingdomIt was all fantastic
Fantastic staff amd fantastic hotel
Stayed in December 2023
Reviewed: December 21, 2023
Lye
SingaporeNothing
Great! Location, room is clean and bed is comfortable. All the staff are great and always readily to help. Love the stay and would definitely choose stay again if ever visit Zermatt again. Thanks
Stayed in November 2023
Reviewed: December 4, 2023
Adrian
SwitzerlandService at breakfast could have been a better, we were left waiting for quite a while before we could order, but no big deal really.
Fantastic location close to the train station, perfect for walking and all activities. Fabulous room with great views and very relaxing atmosphere. Good breakfast and excellent dinner in the evening in the restaurant. Highly recommended and we will definitely stay here again when we return to Zermatt.
Stayed in November 2023
Reviewed: November 23, 2023
Tahani
Saudi ArabiaNothing
Everything
Stayed in November 2023
Reviewed: October 14, 2023
Helen
AustraliaShower bath, quite slippery getting in & out.
Excellent location just minutes from the train station, on the main street. Fabulous room with the best bed! Fire side drinks at night in the bar.
Stayed in October 2023
Reviewed: October 5, 2023
Jennifer
United States of AmericaHotel Pollux is a lovely property tucked in next to Fuch's Bakery on the main road in Zermatt. The staff are very kind and helpful. Our room was spacious, clean, well-appointed, and reasonably priced. We couldn't have been more pleased.
Stayed in October 2023
Reviewed: October 2, 2023
Alexander
United States of AmericaWe had zero issue with this hotel.
Great hotel with friendly and helpful staff. Great location.
Stayed in October 2023
Reviewed: October 1, 2023
Ming-fu
United States of AmericaNo ac in the room but if you leave the windows open it's pretty cool.
Spacious room and comfortable bed. Super friendly staff even prep us a lunch box Togo since we are checking out early at 5am and couldn't enjoy the complimentary breakfast.
Stayed in September 2023
Reviewed: September 16, 2023
Thomas
United States of AmericaUnique, not chain. Cozy lounge with fireplace. Comfortable restaurant on site.
Stayed in September 2023
Reviewed: September 7, 2023
Etsuko
Japannone
The rooms and common spaces are clean and spacious. The amenities are pretty good. Being located in the city center makes it convenient. The breakfast is delicious and the hotel restaurant's lunch is also tasty."
Stayed in August 2023
Reviewed: September 5, 2023
Sandra
United States of AmericaNothing
Love the room with balcony and views. Bed is comfortable and interior inviting. Breakfast buffet has good choices.
Stayed in August 2023
Reviewed: August 26, 2023
Hansen
South AfricaIt was unusually hot and we could’ve done with a fan.
Great location, good breakfast, good food in the restaurant, friendly staff, nice room, comfy bed and pillow.
Stayed in August 2023
Reviewed: August 16, 2023
Annedarwin
AustraliaNothing
Room had a balcony from which we could see Matterhorn. Fridge and kettle handy. Delicios breakfast where eggs are cooked on demand.
Stayed in August 2023
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