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  5. Reviews of Hotel Pollux

Reviews of Hotel Pollux This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Bahnhofstrasse 28, 3920 Zermatt, Switzerland

#151 of 469 hotels in Zermatt

Guests' Choice

Review Score

Based on 195 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.3

  • Location

    9.7

  • Facilities

    9.0

  • Staff

    9.4

  • Value for money

    8.5

  • Free WiFi

    9.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 11, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The WIFI at the hotel was not the best

    Easy access (in the middle of town and close to ski slopes)

    Stayed in March 2024

  • Reviewed: March 9, 2024

    8.0
    In the heart of Zermatt
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 4 nights
    • Submitted from a mobile device

    Water from the shower went all over the floor each time. The doors open with a key, not a smart card which I assume is for noise purposes as they are heavy doors however there were multiple instances when housekeeping unlocked and opened the door whilst we were in the shower in the morning without knocking and there was no sign for the door to say ready for housekeeping which made me feel rather uncomfortable due to a perceived lack of privacy.

    Breakfast selection was lovely and able to cater to gluten free, ride to the train station with heavy baggage in snow appreciated and lovely bar and restaurant on site. Very quiet, considering the location - easy to sleep!

    Stayed in March 2024

  • Reviewed: March 9, 2024

    9.0
    Wonderful
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    nothing every thing was wonderful

    nice location and staff

    Stayed in March 2024

  • Reviewed: February 25, 2024

    8.0
    Cute place
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Excellent location right in the middle of the village.

    Stayed in February 2024

  • Reviewed: February 9, 2024

    10
    Awesome stay at Hotel Pollux! Highly recommend!!
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 3 nights
    • Submitted from a mobile device

    Hoped for a hot tub in the spa area but the saunas were great.

    Amazing location. Beautiful room and wonderful breakfast. Staff was helpful and accomodating. They even opened the gorgeous spa early just for the three of us! Loved the relaxing saunas and amenities at the spa. The cozy bar in the lobby with fireplace was lovely for happy hour. The restaurant was awesome and open all day as opposed to many that close mid day. Had a wonderful time at Hotel Pollux!!

    Stayed in February 2024

  • Reviewed: February 2, 2024

    9.0
    Just the right hotel for a getaway in Zermatt
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great life location, cozy and homey atmosphere, nice vibe in the hotel bar. Just what you need for a weekend in Zermatt.

    Stayed in January 2024

  • Reviewed: January 24, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The location The delicious 😋 breakfast The staff

    Stayed in January 2024

  • Reviewed: January 23, 2024

    9.0
    Clean, comfortable, and near station.
    • Leisure trip
    • Solo traveler
    • Small Single Room with Gallery
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing. But a slightly earlier check in time would be more convenient. ( though they are kind enough to look after your bags if you arrive early)

    Great breakfast. Friendly and welcoming staff. I stayed in the single room with gallery and it was a lot more comfortable than I was expecting. There is plenty of space between you and the ceiling when lying on the bed so it does not feel claustrophobic at all.

    Stayed in January 2024

  • Reviewed: January 20, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Great location. Pretty easy access for skiing. Staff was excellent

    Stayed in December 2023

  • Reviewed: January 14, 2024

    10
    We highly appreciate and wholeheartedly recommend the hotel.
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 2 nights

    No.

    The hotel's location is incredibly convenient, less than 3 minutes walking distance to the Zermatt railway station, making our stay all the more enjoyable. The hotel itself is efficient and has provided us with exceptional convenience. The rooms are clean and super spacious, and both the reception and restaurant staff are friendly and accommodating, significantly enhancing our overall experience. Additionally, the breakfast is included in the room rate, and the variety of food offered is decent. It is super suitable for family travelers.

    Stayed in December 2023

  • Reviewed: January 10, 2024

    10
    Everything about staying at Pollux was great! 11/10, you won’t regret staying here!
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Customer service, food (restaurants and the breakfast), location, facilities were all fantastic. It’s a great cozy, clean, central stay with super friendly service!

    Stayed in January 2024

  • Reviewed: December 24, 2023

    10
    Absolutely awesome
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 5 nights
    • Submitted from a mobile device

    It was all fantastic

    Fantastic staff amd fantastic hotel

    Stayed in December 2023

  • Reviewed: December 21, 2023

    10
    Great
    • Leisure trip
    • Travelers with friends
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Great! Location, room is clean and bed is comfortable. All the staff are great and always readily to help. Love the stay and would definitely choose stay again if ever visit Zermatt again. Thanks

    Stayed in November 2023

  • Reviewed: December 4, 2023

    10
    Great option for a more luxurious stay in Zermatt
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Service at breakfast could have been a better, we were left waiting for quite a while before we could order, but no big deal really.

    Fantastic location close to the train station, perfect for walking and all activities. Fabulous room with great views and very relaxing atmosphere. Good breakfast and excellent dinner in the evening in the restaurant. Highly recommended and we will definitely stay here again when we return to Zermatt.

    Stayed in November 2023

  • Reviewed: November 23, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Everything

    Stayed in November 2023

  • Reviewed: October 14, 2023

    10
    Loved our stay in Zermatt and would stay again...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Shower bath, quite slippery getting in & out.

    Excellent location just minutes from the train station, on the main street. Fabulous room with the best bed! Fire side drinks at night in the bar.

    Stayed in October 2023

  • Reviewed: October 5, 2023

    10
    Perfect Hotel for Matterhorn visit
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Hotel Pollux is a lovely property tucked in next to Fuch's Bakery on the main road in Zermatt. The staff are very kind and helpful. Our room was spacious, clean, well-appointed, and reasonably priced. We couldn't have been more pleased.

    Stayed in October 2023

  • Reviewed: October 2, 2023

    9.0
    Excellent hotel in the heart of Zermatt.
    • Business trip
    • Couple
    • Double Room
    • Stayed 2 nights

    We had zero issue with this hotel.

    Great hotel with friendly and helpful staff. Great location.

    Stayed in October 2023

  • Reviewed: October 1, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No ac in the room but if you leave the windows open it's pretty cool.

    Spacious room and comfortable bed. Super friendly staff even prep us a lunch box Togo since we are checking out early at 5am and couldn't enjoy the complimentary breakfast.

    Stayed in September 2023

  • Reviewed: September 16, 2023

    10
    Personable staff made this stay special.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Unique, not chain. Cozy lounge with fireplace. Comfortable restaurant on site.

    Stayed in September 2023

  • Reviewed: September 7, 2023

    8.0
    satisfactory
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    none

    The rooms and common spaces are clean and spacious. The amenities are pretty good. Being located in the city center makes it convenient. The breakfast is delicious and the hotel restaurant's lunch is also tasty."

    Stayed in August 2023

  • Reviewed: September 5, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Love the room with balcony and views. Bed is comfortable and interior inviting. Breakfast buffet has good choices.

    Stayed in August 2023

  • Reviewed: August 26, 2023

    9.0
    Very enjoyable…
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It was unusually hot and we could’ve done with a fan.

    Great location, good breakfast, good food in the restaurant, friendly staff, nice room, comfy bed and pillow.

    Stayed in August 2023

  • Reviewed: August 16, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Room had a balcony from which we could see Matterhorn. Fridge and kettle handy. Delicios breakfast where eggs are cooked on demand.

    Stayed in August 2023

Showing 1 - 25

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