The hotel is a bit dated

Perfect location big rooms with balconies. And the view was simply breathing

Stayed in August 2025

Rooms are a bit tired, could use a refresh. But everything was very clean.

Atmosphere from a bygone era: We loved the lobby, lounge, bar, dining and other common areas. Historical furniture, period decor. Lovely front lawn. Took us back in history! Staff: so wonderful, thoughtful, friendly, and helpful in every possible way. We do appreciated how they took care of us. View and balcony from our room: so nice to relax in private with coffee or drink.

Stayed in July 2025

Our room could've been in a better view on the valley but unfortunately the reception told us there was nothing for us at the time. The breakfast was not that good; they could do some work on providing more types of food.

The views were amazing. We felt comfortable during our stay. The place was very quiet and cozy.

Stayed in August 2025

The infrastructure needs to be improved a little bit.

The staff was very nice and helpful.

Stayed in August 2025

However, specific amenities, such as an iron or ironing board, were lacking in such a big hotel. Each time I needed one, I had to go down myself to collect it and then return it. The staff was friendly, barring one incident with one of the receptionists, who lacked empathy even when my child was being taken to the hospital. Specific health-related protocols must be in place in the event of a medical emergency. Food was nice, but the hotel can certainly control the flies in the dining area. You do no expect flies on food and pies early morning. The hotel overall does need repair in terms of clean rugs, and they can install window net, as there are no fans in the room. If you keep the windows open, you have tons of mosquitoes and insects coming inside the room. I understand Wengen stays cold, but the global warming over the last few years all over EU, even cold countries see hot summers now. Time to get some fans!

The location, being a heritage property, was a plus point. The location was nice. The room size was good. The room cleaning staff was friendly. Two Spanish-speaking women (from the housekeeping) helped me with extra quilts and pillows, when the reception did not understand. Overall, the staff was friendly, except for one incident involving one of the receptionists. The food (we only had breakfast there) was nice too. The live band in the evening was fantastic. Views from our room were gorgeous.

Stayed in June 2025

The bath tub was a bit hard to get in and out of and triggered back pain. It was slippery but they supplied a mat when we requested one.

Great breakfast, excellent views and service

Stayed in July 2025

The hotel assists transport of luggage but has no Provision to transport guests from station. The entrance to hotel is a strep incline and for guests who have physical difficulty it is a big challenge. U saw several hotels transporting in appropriate vans or jeeps. I highlighted this to the manager. If it is raining then walk from station to hotel is very unsatisfactory

The breakfast was good. The toaster used are of ancient technology and getting a toast is difficult

Stayed in July 2025

Breakfast was only acceptable

The view was wonderful

Stayed in July 2025

The spa facilities. The sauna was too small and crowded.

Great location and interior.

Stayed in February 2025

A bit old…

Location. Ambiance and food!!!

Stayed in March 2025

The sauna was not hot enough (max. possible) The room was bit too old fashioned, not very practicable.

Old fashioned style. The service is very good. They do everything to keep us in good mood 🙂💐

Stayed in March 2025

There weren't many power outlets in the room, and the toilet didn't flush strongly enough. Reaching the hotel also requires quite the climb. It hasn't bothered us since we are young, but if you have mobility issues you should consider this.

The location and view is amazing, the hotel is very close to the train station, the staff were friendly, and even offered us help taking our luggage back to the train station. We also liked the breakfast very much, they offer you a list of different portions, and you can choose several items per your choice. The cheeses and bacon were great! Although other reviews stated that the rooms were quite old, it wasn't really noticeable in my opinion. The room was spacious which we appreciated, and we also had a balcony with an amazing view which was lovely.

Stayed in December 2024

The hotel offers a la carte dinner. We would have preferred a set daily menu (e.g. 3-4 course menu) like in other good hotels.

Beautiful old style hotel with history and ambiance! Elegant and very well kept. Perfect location overlooking the village and with grandiose view of the mountains. Fantastic dining room and lounge/bar, large cozy and comfortable rooms with all modern amenities.

Stayed in December 2024

At breakfast room, both days we were day the large coffee heaters they had did not work, so coffees were cold both days. My mother in law likes her coffee hot and we asked the server. She brought capuccinos on the house. Main heater in room 202 was not working, so you could not moderate temperature. Restroom in room 202 you had to flush many times so the toilet paper goes down.

We stayed in rooms 202 and 205. 202 was a corner room, with balcony. Nice and airy. 205 was a bit darker but also with a balcony. both opening towards Lauterbrunnen valley. 200s are still a bit low, so view is nice but blocked by trees. And these rooms decor is on the older side. Beds were comfortable, there was tea pot and coffee maker in the room. In our room, the heater did not work well, so we could make it cooler (we just opened the doors of the balcony). Staff was very nice (kuddos to Stacy, the other two servers, and receptionist from NL -forgot her name, that were super super friendly to us). Breakfast/dinner room is like an older ballroom, feels nice and fancy. Common area by the bar is large and comfortable to sit down if you don't want to stay in the room. They have a spa upstairs but we did not have the chance to use it or see it. Its a bit of a hill to go up from the train station (even if it is next door). if you are bringing lots of luggage, arrange with them for pick up. they were super nice and carried my mother in law down to the station in the little wagon!

Stayed in October 2024

The upstairs spaces and bedrooms were very tired looking and dated. The bathtub was narrow and dangerous to get into. There were very few plugs to charge phones. The wallpaper was peeling in our upgraded room

We loved the beautiful views and the lovely downstairs areas. Breakfast was well managed in spite of countless tour groups coming through

Stayed in October 2024

This time our room was looking on the train line and it was a little bit noisy

This is my second stay in the hotel. I like it`s vibe and views from the balcony!

Stayed in August 2024

Location is good but this hotel is really really old. The scenery from the balcony is amazing

Stayed in August 2024

Incredible views from the balcony! Doesn't get better than this. The train station is also right next to the hotel. Just remember to pack something warm - Wengen gets chilly after the sun sets. I highly suggest taking the train to Kleine Scheidegg-Grindelwald Grund and come back with the cable car. We saw plenty of cute marmots during our cable car ride (for transportation we used the Berner-Oberland Pass).

Stayed in September 2024

it us on a hill. would be nice if they had a buzzer at bottom of hill to ask them to bring a cart down to get luggage , we noticed lots of people struggling up the long hill then many stairs inside. Other than that a great place.

corner room, nice ventilation at night. Great breakfast.

Stayed in August 2024

Some more eminities in this price range would have made it the best choice.

Location, connectivity, and views are excellent.

Stayed in September 2024

The hotel is very clean, the staff is friendly, very nice view depending location of your room, breakfast is very good. The hotel is walking distance from the train station.

Stayed in June 2024

Room smelled stale/musty, carpet old and uncushioned Bed hard Lack of conditioner, coffee in room Had to walk uphill same traverse stairs to get to hotel, would bed difficult if guests weren’t in shape!

Location so close to train, exceptional view

Stayed in August 2024

Sauna opening times and lack of tea/coffee facilities in room.

Nice and traditional, nice dining area.

Stayed in July 2024

We found it unusual that the renovated room had the queen size bed made up of two twins. This was disappointing as we had confirmed a king room with sofa bed on Booking.com. I think there is some miscommunication between the hotel and the website.

We loved the historic property and the ambiance of the hotel. The staff were very friendly if not overly experienced. We enjoyed excellent breakfast and dinner in the hotel.

Stayed in August 2024