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Reviews of Renaissance Lucerne Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Pilatusstrasse 15, 6002 Lucerne, Switzerland

#43 of 77 hotels in Lucerne

Guests' Choice

Review Score

Based on 96 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    9.4

  • Facilities

    8.3

  • Staff

    9.0

  • Value for money

    7.7

  • Free WiFi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 4, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • Standard room with 1 Kingsize-bed
    • Stayed 1 night
    • Submitted from a mobile device

    The walls were thin. I had a guy in the room next to me talking to his family on FaceTime late at night and it felt like they were in the same room.

    Lovely hotel in the centre of Lucerne, staff were great and breakfast very nice too.

    Stayed in February 2024

  • Reviewed: March 3, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard room with 1 Kingsize-bed
    • Stayed 2 nights
    • Submitted from a mobile device

    nothing

    location and comfort

    Stayed in December 2023

  • Reviewed: January 10, 2024

    8.0
    not much. got a fair deal
    • Leisure trip
    • Family with young children
    • Standard Room with 2 Twin/Single beds
    • Stayed 2 nights

    o

    easy to find within short distance and the 'old town" and got room upgrade. Great selection for breakfast

    Stayed in January 2024

  • Reviewed: October 21, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Junior Suite with 1 Kingsize-bed
    • Stayed 3 nights
    • Submitted from a mobile device

    They charged my credit card a day before the free cancellation and that's 4 days before my actual stay. I was also charged €350 for my airport transfer when the actual reservation made by the front desk was only for €250. Such a scam.

    The rooms are comfy and it's close to the train station

    Stayed in October 2023

  • Reviewed: September 18, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe room, Larger Guest room, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    bathroom was slightly small compared to the large room. Hotel is a bit pricey but all hotels in switzerlsnd are pricey

    Location, helpful and knowledgeable staff, very good breakfast. I highly recommend this hotel when staying in lucern

    Stayed in September 2023

  • Reviewed: September 17, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe room, Larger Guest room, 1 King
    • Stayed 4 nights
    • Submitted from a mobile device

    There was no proper lobby.

    The bathroom was large, clean and comfortable. A de-mister would be useful.

    Stayed in September 2023

  • Reviewed: September 3, 2023

    9.0
    Lovely visit to Luzern.
    • Leisure trip
    • Couple
    • Standard room with 1 Kingsize-bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Room was quite dark. Needed better lighting & balcony!

    Excellent location & helpful staff.

    Stayed in September 2023

  • Reviewed: September 1, 2023

    8.0
    Very good would stay there again, beautiful city
    • Leisure trip
    • Group
    • Standard room with 1 Kingsize-bed
    • Stayed 1 night

    The bars across the road from hotel are quite noisy at night after 12pm

    Location to the old town and train station. The mexican restaurant and bar which is next to the hotel were excellent.

    Stayed in August 2023

  • Reviewed: August 28, 2023

    8.0
    Convey to train station
    • Leisure trip
    • Solo traveler
    • Standard room with 1 Kingsize-bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Very busy bar/restaurant on ground floor serving American style Mexican food.

    Very convenient to train station. Was upgraded to larger room as part of Marriott bonvoy program.

    Stayed in August 2023

  • Reviewed: August 13, 2023

    8.0
    It was good
    • Leisure trip
    • Couple
    • Deluxe room, Larger Guest room, 1 King
    • Stayed 4 nights
    • Submitted from a mobile device

    Room size. Bathroom size. Comfort of bed and pillows.

    Great location

    Stayed in August 2023

  • Reviewed: July 17, 2023

    7.0
    It’s ok for one night the is cleen but the toilet is too small
    • Leisure trip
    • Couple
    • Standard room with 1 Kingsize-bed
    • Stayed 1 night
    • Submitted from a mobile device

    They don’t have parking 🅿️ The toilet is to small( narrow )

    The location was excellent..

    Stayed in July 2023

  • Reviewed: July 16, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard room with 1 Kingsize-bed
    • Stayed 1 night
    • Submitted from a mobile device

    Housekeeping came twice in the room at 8:30am the day we were leaving. Even if we screamed « no » they insisted and tried to open the door. We believe they have a program of the departures so this shouldn’t happen.

    Location

    Stayed in July 2023

  • Reviewed: June 18, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard room with 1 Kingsize-bed
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff were outstanding took very good care of us

    Stayed in June 2023

  • Reviewed: April 27, 2023

    9.0
    a wonderful city break in a well appointed hotel
    • Leisure trip
    • Family with young children
    • Superior Room with 2 Twin/Single beds
    • Stayed 1 night
    • Submitted from a mobile device

    Small things: the volume on the tv remote didn’t work, the pedal bin in the bathroom did not function, and the shower would not maintain its overhead trajectory unless the button was held manually. We reported all this to the front office and they said it would be fixed, however we only stayed one night so couldn’t benefit from the repairs.

    It was close to the train station, and a short distance from Chapel Bridge. Our room was quiet and well sound proofed with comfortable beds. The front-desk team were friendly, helpful and efficient. Breakfast choices were copious and the food was freshly prepared and well presented. Individual coffee orders were provided by the service team who were welcoming and efficient.

    Stayed in April 2023

  • Reviewed: January 28, 2023

    9.0
    Wonderful
    • Couple
    • Standard room with 1 Kingsize-bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Comfortable bedding Excellent location Spacious toilet and shower Staff were very helpful

    Stayed in January 2023

  • Reviewed: December 27, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard room with 1 Kingsize-bed
    • Stayed 7 nights
    • Submitted from a mobile device

    our room wasn’t cleaned for 3 days

    location and staff were excellent

    Stayed in November 2022

  • Reviewed: September 23, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Room with 2 Twin/Single beds
    • Stayed 2 nights
    • Submitted from a mobile device

    room size

    location

    Stayed in September 2022

  • Reviewed: August 10, 2022

    9.0
    comfortable and cozy Hotel
    • Leisure trip
    • Family with young children
    • Deluxe room, Larger Guest room, 1 King
    • Stayed 4 nights
    • Submitted from a mobile device

    needs to renovate some furniture are damaged and old, exra towels needed also larger ones and slippers bath robes was not provided..

    the friendly staff 🤍 and location

    Stayed in August 2022

  • Reviewed: August 8, 2022

    8.0
    Very pleasant and convenient base from which to explore Luzern and surrounding area.
    • Leisure trip
    • Family with young children
    • Standard room with 1 Kingsize-bed
    • Stayed 3 nights
    • Submitted from a mobile device

    The shower enclosure was poorly designed. Even forewarned, and even being careful, I still was unable to avoid getting a lot of water on the bathroom floor when showering.

    Comfortable room and bed, very convenient location (three minute walk to the main train station and just across the street from a stellar bakery), 24 hour reception made for an easy late night check-in, friendly (for Switzerland) and efficient staff.

    Stayed in August 2022

  • Reviewed: July 26, 2022

    9.0
    It was great to spend sometime in this hotel. I think one of the best in town. Keep it up.
    • Leisure trip
    • Family with young children
    • Standard room with 1 Kingsize-bed
    • Stayed 7 nights
    • Submitted from a mobile device

    lifts were little small

    staff, rooms, washrooms, location and great breakfast

    Stayed in July 2022

  • Reviewed: July 2, 2022

    7.0
    Good location, nice breakfast and nice staff. Bathroom is too small.
    • Leisure trip
    • Couple
    • Standard room with 1 Kingsize-bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The bathroom is very small.

    The location and the nice staff. Bed was also very comfortable.

    Stayed in July 2022

  • Reviewed: May 31, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard room with 1 Kingsize-bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The toilet is elevated and need extra caution during midnight in case of use.

    Good location.

    Stayed in May 2022

  • Reviewed: March 17, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard room with 1 Kingsize-bed
    • Stayed 4 nights
    • Submitted from a mobile device

    There was only few tv channels in English. Only news. No movies channel in English

    Clean room, comfortable bed. Friendly staff. Good location.

    Stayed in March 2022

  • Reviewed: January 31, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe room, Larger Guest room, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing significant.

    Excellent service by the hotel staff.

    Stayed in December 2021

Showing 1 - 25

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