Via Montalbano 19, 6900 Lugano, Switzerland
#30 of 47 hotels in Lugano
Guests' ChoiceBased on 237 hotel reviews
7.9Cleanliness
8.3
Comfort
8.5
Location
8.5
Facilities
7.8
Staff
8.6
Value for money
7.8
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: September 14, 2025
Michael
GreeceSome parts of the hotel needs a bit of refurbishing
Very comfortable, friendly staff, nice garden with heated swimming pool
Stayed in September 2025
Reviewed: August 23, 2025
Jean-gabriel
United StatesOne comment: breakfast is standard. You would expect better in this type of hotel.
The welcome smile and clear explanations The room size and private garden The size of the swimming pool with all needed deckchairs Not to far away from Lugano
Stayed in August 2025
Reviewed: August 22, 2025
Beat
SwitzerlandThe room was big. The breakfest very fine.
Stayed in June 2025
Reviewed: August 22, 2025
Ruben
United KingdomPoor breakfast choice and lack of lobby bar.
Great size of the room and large terrace. Very comfortable bathroom.
Stayed in August 2025
Reviewed: August 16, 2025
Daniel
United KingdomThe main entrance should sell the hotel on initial impressions. The carpet needs a good clean and the walls a bit of paint. Breakfast wasn't the best, we were given boiling hot glasses to pour our juice into, the egg was not the most appetising.
Massive rooms. Great pool area. Quiet location. Plenty of parking space.
Stayed in August 2025
Reviewed: July 11, 2025
Ryan
United StatesThe room was dated - seems like the hasn’t been updated in 20 years.
The view from the room and the upkeep of the hotel grounds.
Stayed in July 2025
Reviewed: July 8, 2025
Alessandra
ItalySelf check in out of order e senza staff al desk
Parco, stanza ampia
Stayed in April 2025
Reviewed: June 17, 2025
Maya
SwitzerlandBreakfast buffet + dinner (too expensive for the quantity)
Room + environment + swimming pool + shuttle available
Stayed in June 2025
Reviewed: June 3, 2025
Adrian
ArgentinaFor the size of the room I think that it may have a handy microwave oven. This would have made a great impression.
Breakfast was simple but excellenbt quality and extra kind service. The lady at the registration desk on our arrival was incredible good, kind and knowledgeable.
Stayed in June 2025
Reviewed: April 21, 2025
Laura
SwitzerlandThe shower is really uncomfortable
Spaciousness and greenery
Stayed in April 2025
Reviewed: April 16, 2025
Romina
SwitzerlandBeautiful garden
Stayed in April 2025
Reviewed: March 3, 2025
Sebastian
GermanyThe Sauna is ok, but a little small.
Great Breakfast, very helpful and friendly service. The hotel room was comfortable and large enough for three people. The fitness room is relatively well equipped
Stayed in March 2025
Reviewed: February 24, 2025
Mark
SwitzerlandLights from the driveway facing into the room.
Quiet area, good access to town Large room, wooden floor Good buffet breakfast Friendly staff, especially at the reception desk: well organised, keeping their promises, remembering us as „regulars“
Stayed in February 2025
Reviewed: February 16, 2025
Aaro
FinlandNo staff or visitors anywhere to be seen, which gave quite a bleak atmosphere. We couldnt access the gym with our room cards, so we had to call a customer service and wait for about 15 minutes for them to arrive.
Very nice, clean and spacious room and hotel. Easy access with the self service check-in. Peaceful location with slightly long, but easily walkable, distance from the city centre.
Stayed in February 2025
Reviewed: December 27, 2024
Antonio
SwitzerlandTemperature was a bit low
Very spacious room in quiet surroundings
Stayed in December 2024
Reviewed: December 24, 2024
Mark
SwitzerlandCold floors
Friendly staff at the reception and breakfast. Room cleaning fast and good. Thank you, teams! Big room, cosy, warm but not overheated. Buffet breakfast with fresh bread. Large grounds (and outdoor swimming pool in the summer). Sauna and large fitness room Merry Christmas, team!
Stayed in December 2024
Reviewed: December 16, 2024
Ryan
United StatesRooms were large with every amenity you could want. Hotel had shuttle service to town center Front desk was exceptionally helpful
Stayed in December 2024
Reviewed: December 15, 2024
Maria
United Statescommon areas are kind of creepy, very dated.
Beautiful view, huge room and a bathtub. The grounds are lovely. Walk to restaurant and bar across the street. Shuttle service.
Stayed in December 2024
Reviewed: November 8, 2024
Juraj
SlovakiaNot all rooms have heating, some of the equipment is weared.
Location, quietness, services (reception, breakfast explicitly mentioned).
Stayed in November 2024
Reviewed: October 25, 2024
Gian
United KingdomFurnishings a little outdated despite being of an excellent standard. The carpeted floor is another point to update. The bed edge space should be equipped with a few more sockets. There are several, but you have to walk around the room to find them.
Excellent room with more than generous dimensions. Our room had a small enclosed portion of garden which our dog really enjoyed. Elegant and spacious bathroom with bath and shower. Breakfast in the standard. We chose a half board rate which turned out to be more than positive with an excellent dinner with a high value for money.
Stayed in September 2024
Reviewed: September 9, 2024
Arno
NetherlandsNo powerplug next to the beds. The bar/restaurant was a bit dull, not cozy. Functional, just not very cozy.
I was able to park for free. The parking outside was full so they arranged parking in their hotel across the street which is much more posh. So I parked along a number of Ferraris, Lamborghinis and other expensive cars. The hotel is a 15 to 20 min walk downhill to the Lugano boulevard. Very big room, with 2 beds and a seperate seating section.
Stayed in September 2024
Reviewed: August 11, 2024
Ana
BrazilWe did not like the dinner, not many options regarding lunch and dinner. But the breakfast was good. And bedroom with the stairs to go to the TV area are not so good for small children , we had to keep an eye on our little one all the time. Bathroom a bit old.
Breakfast very good, swimming pool, green area and very nice staff. All friendly and helpful.
Stayed in August 2024
Reviewed: August 4, 2024
Daniela
SwitzerlandIn my opinion the hotel could be kept a little better, maybe a new coat of paint, things like that
The staff was incredibly friendly and kind. We traveled with a newborn and they did everything to accommodate our special needs. The room was big, clean and comfortable and the food very good.
Stayed in August 2024
Reviewed: July 20, 2024
Jatinder
IndiaAdd menu made to order allow
Not good
Stayed in July 2024
Skouloúfia, Greece
Orosei, Italy
Wengen, Switzerland
Myrtos, Greece
Nottingham, UK
Abuja, Nigeria
Levanto, Italy
Badulla, Sri Lanka
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content