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Reviews of Park Hotel Principe - Ticino Hotels Group 4 stars

Via Montalbano 19, 6900 Lugano, Switzerland

#28 of 41 hotels in Lugano

Guests' Choice

Review score

Based on 223 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.4

  • Facilities

    7.9

  • Staff

    8.3

  • Value for money

    7.7

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 9 April 2024

    7.0
    Not the best, not worst
    • Business trip
    • Couple
    • Modern Double Room Self Check-In Only
    • Stayed 1 night
    • Submitted via mobile

    Not comfortable for check in and check out-you should go to another hotel

    Green nature

    Stayed in March 2024

  • Reviewed: 4 March 2024

    8.0
    Comfortable hotel in an amazing neighborhood of Lugano
    • Leisure trip
    • Solo traveller
    • Modern Double Room Self Check-In Only
    • Stayed 2 nights
    • Submitted via mobile

    Self check in process is a bit cumbersome. No restaurant open, no breakfast available as season has not yet started.

    Large and comfortable rooms. Beautiful and quiet neighborhood.

    Stayed in March 2024

  • Reviewed: 27 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very nice room

    Stayed in February 2024

  • Reviewed: 26 February 2024

    7.0
    the staff is absolutely not involved from the life of the hotel. there was no person at the reception at the time of ou
    • Leisure trip
    • Couple
    • Modern Double Room Self Check-In Only
    • Stayed 1 night
    • Submitted via mobile

    large and spacious space

    Stayed in February 2024

  • Reviewed: 17 February 2024

    8.0
    It’s a nice place to relax
    • Leisure trip
    • Solo traveller
    • Modern Double Room Self Check-In Only
    • Stayed 2 nights
    • Submitted via mobile

    All good

    The territory is beautiful, th staff is friendly. The rooms are spacious

    Stayed in February 2024

  • Reviewed: 11 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Modern Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Automated reception and check-in, quite strange...no human being, no life, complete dilence

    Very nice staff at the Villa, and the two we saw in the Park Hotel very nice too.

    Stayed in February 2024

  • Reviewed: 27 January 2024

    8.0
    Nice to be back!
    • Couple
    • Modern Double Room
    • Stayed 1 night
    • Submitted via mobile

    Some staff in the room should be renovated

    Memories…

    Stayed in January 2024

  • Reviewed: 17 December 2023

    7.0
    The issues reported should be well addressed to the travellers , also through booking.com as it must be clear that this
    • Business trip
    • People with friends
    • Modern Double Room Self Check-In Only
    • Stayed 1 night
    • Submitted via mobile

    -Self check in, We always arrive late in the evening between 8-9pm, where every time something goes wrong but there is noone to assist and you have to go to the reception of the Villa leopoldo to ask for assistance. - no twin rooms available, despite the fact that we booked for a twin room (and we explicitly requested by special note) with my co traveler (obviously not a couple) we were given a very nice room but with double bed. Then we had to wait until someone from Villa leopoldo came to give another room which supposed to be twin but actually was a double with two separate beds which we had to move somewhere else within the room and all of these at 23:30 after one day drive from Germany… The room was rather dirty as it appeared that they do not use often (spiders on the walls dirt on the heating devices dirty beds at the area connected to each other etc. ) Staff advised that these rooms are not renovated and somehow we should know that! This is a very nice hotel within superb greenery super spacious rooms super spacious bathrooms and it’s the 5th time we are staying there . However it must be clear that this hotel does not offer twin rooms.Booking.com must amend the procedure so there will not be an option for twin rooms.

    Location, room space amenities

    Stayed in December 2023

  • Reviewed: 9 November 2023

    8.0
    Nice stay, great for longer periods and vacation
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Renovation in front of the room at the spa and therefore, you had to go for the spa/sauna to go to the other building Breakfast if one stays multiple days then it gets very repetitive.

    Spacious, nice and clean Outdoor pool is great Friendly staff Spa/sauna is being renovated and will be great Breakfast for one day

    Stayed in September 2023

  • Reviewed: 28 October 2023

    7.0
    Big size room
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    1/ the hotel is co-managed by another 5 stars hotel nearby, so we had to walk to another hotel to check in; 2/ the big issue about the room is that we did not found air circulation in the bathroom, so the bathroom is extremely hot!

    We booked a double room for 3 people with an extra bed. We love the size of the room, it is very big! The hotel is decorated in ancient roman style.

    Stayed in October 2023

  • Reviewed: 15 September 2023

    7.0
    A remarkable place to stay at lugano not far from center which needs to upgrade some small details. Small details make t
    • Business trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    No coffee machine available in the room, self check in machine which are not of assistance(second time) could not process check in or find my reservation through booking.com, no receptionist overnight till 11:00 am next day. So if you arrive by 9:30 or later and the machine cannot check you in you must go at villa hotel opposite and seek for the reception to do this. Imagine doing this after 5 hours driving..

    Room size, location, hotel outskirts surrounding area, complimentary mini bar, polite and helpful staff

    Stayed in September 2023

  • Reviewed: 2 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The smell of the room is so bad from the old carpet. and the dust

    location

    Stayed in July 2023

  • Reviewed: 31 July 2023

    7.0
    Stable stay
    • Leisure trip
    • Couple
    • Modern Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Could need a paint job here and there and new elevators

    A bit old, the large rooms and large pool are the highlight - new hotels save more space

    Stayed in July 2023

  • Reviewed: 30 July 2023

    8.0
    Relaxing holiday in a family friendly establishment
    • Leisure trip
    • Family with young children
    • Modern Double Room
    • Stayed 4 nights

    The hotel itself requires some renovation work. One of our room had a leakage and the bathrooms are not in good shape. Gym equipment limited. Limited parking. I asked 3 times to get a scale working but it never happened.

    Great room, very spacious and quiet. Good breakfast. We enjoyed the tennis courts. Best to us was the pool which was very welcome given the heat.

    Stayed in July 2023

  • Reviewed: 27 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything is good, except the rooms feel little bit outdated and require some refreshing

    Stayed in July 2023

  • Reviewed: 3 July 2023

    9.0
    perfect
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    far from the center. if you have a car is good

    very very pritty and amaizing view

    Stayed in July 2023

  • Reviewed: 24 June 2023

    9.0
    Very nice stay friendly staff excellent food at Villa Principe
    • Leisure trip
    • Family with young children
    • Modern Double Room
    • Stayed 3 nights
    • Submitted via mobile

    N/A

    Perfect location

    Stayed in May 2023

  • Reviewed: 20 June 2023

    8.0
    Very good
    • Group
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Mind there are plenty stairs in the hotel even in the room. It was quite challenging for our granny. Mind also that you have to phone up to have a receptionist cause nobody is there.

    restaurant with the fantastic view, restaurant’s service

    Stayed in June 2023

  • Reviewed: 14 June 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 6 nights
    • Submitted via mobile

    old furniture

    large rooms

    Stayed in June 2023

  • Reviewed: 12 June 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Modern Double Room
    • Stayed 3 nights

    Excellent spacious room, excellent location in the calm green district

    Stayed in June 2023

  • Reviewed: 7 June 2023

    8.0
    Beautiful views and location.
    • Business trip
    • Group
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    A little tired in places, there was a dreadful leak in the corridor roof, water was pouring in.

    Stunning location! Breakfast is served in the main hotel across the road, if the weather is fair you can sit outside on the terrace over looking the lake - just stunning! Super outdoor pool, great for lengths and perfect temperature. Very spacious rooms, with little terrace, very private.

    Stayed in May 2023

  • Reviewed: 4 May 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    big spacious room. great for family. the staff were really helpful.

    Stayed in May 2023

  • Reviewed: 15 April 2023

    7.0
    Good spot to relax
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 2 nights

    The room deco was a bit outdated, there was no view at all, but it was very private. There were few sockets in the room, none next to the bed and they were very old and fragile. The electric circuit must have been slightly off, as I got twice a little electric discharged when unplugging the laptop.

    The staff reception was friendly and helpful, the breakfast was fantastic, however was served in at the hotel on the other side of the road, a totally different location with amazing views and a classic deco. The room was very spacious and the gym at the Park Hotel Principe was fantastic. The walk to town is enjoyable and shorter than you think.

    Stayed in April 2023

  • Reviewed: 27 March 2023

    9.0
    a lovely room and we enjoyed the little private garden
    • Leisure trip
    • Couple
    • Classic Double Room Self Check-In Only
    • Stayed 1 night
    • Submitted via mobile

    had to check in automatically but then go to check in once again at Leonardo hotel opposite. would be annoying to do that with suitcases, in the rain, say.

    off-season so it was quite empty

    Stayed in March 2023

Showing 1 – 25

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