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Reviews of Royal Hotel Zurich This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Leonhardstrasse 6, 1. Zurich Old Town - City Center, 8001 Zurich, Switzerland

#99 of 121 hotels in Zurich

Guests' Choice

Review Score

Based on 196 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9

  • Comfort

    7.8

  • Location

    8.9

  • Facilities

    7.8

  • Staff

    9.3

  • Value for money

    7.8

  • Free WiFi

    8

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Showing 1 - 66

  • Reviewed: July 18, 2018

    4.2
    Location only
    • Leisure trip
    • Family with young children
    • Urban Twin Room City
    • Stayed 7 nights
    • Submitted from a mobile device

    Very poor breakfast,very small uncomfortable beds,no service,no telephone in the rooms,no sockets to charge the mobiles,very expensive for its value,not worth it!

    Location only

    Stayed in July 2018

  • Reviewed: July 12, 2018

    5.4
    Very helpful & friendly staff!
    • Leisure trip
    • Solo traveler
    • Urban City Room Queen
    • Stayed 1 night
    • Submitted from a mobile device

    Hard as a board bed, rubber pillow, plastic duvet. Tried to renovate & make it upgraded...not looking like Swiss standards with unfinished paint in walls, cracks...only thing this hotel has going for it is LOCATION!

    Very helpful & friendly staff!!!

    Stayed in July 2018

  • Reviewed: July 12, 2018

    8.8
    Very good hotel, close to everything, tidy and super...
    • Business trip
    • Solo traveler
    • Urban Single Room City
    • Stayed 1 night

    Very good hotel, close to everything, tidy and super friendly staff. You can reach the hotel with tram line 10 so it was super handy to get back to airport literally from the front of the hotel. Nice place for quick stay.

    Stayed in July 2018

  • Reviewed: July 11, 2018

    9.2
    Al in price including beer & water in ftidge
    • Leisure trip
    • Couple
    • Urban Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    bathroom & shower a bit small, no view from windows no tea/coffee facility in room

    Al in price including beer & water in ftidge No 10 tram 2 stops from main railway station

    Stayed in July 2018

  • Reviewed: July 10, 2018

    9.6
    I am very happy, I can came back again!
    • Group
    • 2 rooms
    • Stayed 2 nights

    In the room don't have telephone.

    It is in the perfect location to the city centre, , and you just can walk and have everything do you need, I love the place!

    Stayed in June 2018

  • Reviewed: July 9, 2018

    10
    Perfect hotel, outstanding people!
    • Business trip
    • Solo traveler
    • Urban City Room Queen
    • Stayed 3 nights

    Please fix a bit better the tap of the room sink; it drains slowly :)

    Perfect staff, friendly, helpful, polite! High quality room, clean and nice. Excellent location close to ETH. WiFi without issues. Very good breakfast, with fresh products, however, could be little more rich. Trust it without second thought!

    Stayed in July 2018

  • Reviewed: July 4, 2018

    3.8
    Very disappointing
    • Business trip
    • Family with young children
    • Urban Twin Room City
    • Stayed 1 night
    • Submitted from a mobile device

    This is a 3 star hotel, using 5 star hotel rate. We had a room - an upgraded one we were told-that was on the 7th floor, where as the lift reached only the 6th floor. It meant climbing with your heavy suitcases another floor, the room was in the attic , literally, small , the pillows were so flat it became painful to put your head on it, and the joke was no telephone in the room, so should you need anything you have to use the stairs and the lift, absolutely unheard...Breakfast had poor choice, nothing exciting compared to the rate at was charged Location not central , one would need a tram to travel to the centre or train station , just 2 stops

    Stayed in July 2018

  • Reviewed: July 3, 2018

    10
    Excellent location for accessing the Zürich Airport and the Zürich Main Station
    • Leisure trip
    • Solo traveler
    • Urban Twin Room City
    • Stayed 1 night

    The WiFi blocked all sorts of sites indiscriminately.

    The establishment is your typical clean Swiss hotel with an efficient front desk, clean rooms, great breakfast and so on. But the location makes it great value for money. The tram stop 5 metres away from the entrance of the hotel has trams that take you directly to Zürich Airport and to Zürich Main station. Highly recommended.

    Stayed in June 2018

  • Reviewed: July 1, 2018

    7.9
    Affordable, clean hotel , with friendly staff and breakfast!
    • Business trip
    • Solo traveler
    • Urban City Room Queen
    • Stayed 4 nights

    Double bed made room feel tight, so great for short stays but would not call on it for sleep-in holiday.

    Friendly and multi-lingual staff. Clean accommodation. walking distance to main train station ( 10 mins), 4 tram stops 2 mins walk from hotel, pleasant outdoor bar 2 mins away.

    Stayed in June 2018

  • Reviewed: July 1, 2018

    8.8
    One day while in transit home. Hotel served its purpose. Great based on location.
    • Leisure trip
    • Couple
    • Urban King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bath in bathroom not suitable for a bath. Odd shape and very small. Ok for shower.

    800m from train station. Tram line to airport outside front door. Clean and well equipped. Bar (beer and water) included in room rate.

    Stayed in June 2018

  • Reviewed: June 28, 2018

    9.6
    We stayed here on our last day in Switzerland.
    • Leisure trip
    • Couple
    • Urban King Room
    • Stayed 1 night
    • Submitted from a mobile device

    We stayed here on our last day in Switzerland. I couldn’t have booked a more convenient location. The tram to the airport stops right in front of the hotel. For CHF 6.80 you can get to the airport in 30 minutes.

    Stayed in June 2018

  • Reviewed: June 27, 2018

    5.4
    Our train was late so it was a hassle trying to find the location in the dark. The room was small.
    • Leisure trip
    • Group
    • Urban Twin Room City
    • Stayed 1 night
    • Submitted from a mobile device

    The room was so squishy we could hardly find room to put 2 suitcases. The air wouldn’t work correctly either.

    The beds were comfortable and the shower was nice.

    Stayed in June 2018

  • Reviewed: June 17, 2018

    10
    Fantastic Location, comfortable room
    • Leisure trip
    • Couple
    • Urban King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Excellent location with a tram stop right outside connecting to the airport and the city centre! Very friendly & helpful staff, the room was clean and very comfortable. We enjoyed the free local beer in the room and the breakfast was great! Overall a nice stay and definitely somewhere we would visit again

    Stayed in June 2018

  • Reviewed: June 15, 2018

    7.1
    Lovely peopme at the reception
    • Leisure trip
    • Solo traveler
    • Urban City Room Queen
    • Stayed 1 night
    • Submitted from a mobile device

    Only one pillow per room and no spare ones at the reception , first time I hear that. Plus, the only pillow that was there was very thin. Unacceptable

    Lovely peopme at the reception

    Stayed in June 2018

  • Reviewed: June 6, 2018

    7.5
    Ok for cost if your expectations are low. I travel a lot on business and this is not for me.
    • Business trip
    • Solo traveler
    • Urban City Room Queen
    • Stayed 1 night

    Rooms. No night porter or concierge. No bar.

    Newly refurbished and bedroom doors are not numbered. Rooms are tiny, uncomfortable beds and shower was terrible. Reception was ok. Did not have breakfast but charged 3 francs for an awful luke warm coffee so not great

    Stayed in May 2018

  • Reviewed: June 4, 2018

    8.3
    Good value for money
    • Leisure trip
    • Couple
    • Urban King Room
    • Stayed 3 nights

    The staff were really friendly, the room was pretty clean, and reasonable breakfast. Could have power plug near the bed, all of them are far. The room and the toilet were small but not a problem, good value for money.

    Stayed in June 2018

  • Reviewed: June 4, 2018

    8.3
    I recommend In Zürich visit zoo , fifa home and fifa museum
    • Leisure trip
    • Couple
    • Urban Twin Room City
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast was usual and the price was high.

    The staff were very friendly and helpful. The place was so quiet. There is a Tram station just infront of hotel.

    Stayed in June 2018

  • Reviewed: June 2, 2018

    7.9
    I would recommend this hotel.
    • Leisure trip
    • Solo traveler
    • Urban City Room Queen
    • Stayed 1 night

    A bit expensive.

    The staff were very nice and helpful. It's a nice hotel and location is not too far from Central train station. Be aware it's a walk up a big hill if you have lots of luggage, I was fine because I packed light.

    Stayed in May 2018

  • Reviewed: May 28, 2018

    6.7
    The bathroom had only a sliding glass door separating the ...
    • Leisure trip
    • Group
    • Urban Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The bathroom had only a sliding glass door separating the bathroom from the sleeping area. This did not allow for any privacy when doing one's business.

    Stayed in May 2018

  • Reviewed: May 28, 2018

    10
    Free bottled water and local beer in mini fridge!
    • Leisure trip
    • Family with young children
    • Urban King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Free bottled water and local beer in mini fridge! Super fun! Great location! Close to everything but very quiet at night! Everyone we met was super sweet and friendly! We brought our 3 year old and he loved all of the attention from the staff!

    Stayed in May 2018

  • Reviewed: May 28, 2018

    9.2
    Location, close to transportation Hbf and and old town.
    • Leisure trip
    • Couple
    • Urban Twin Room City
    • Stayed 1 night
    • Submitted from a mobile device

    Liked everything. Only thing to know is the rooms are on the small side, but that’s to be expected in Europe. Thanks!

    Location, close to transportation Hbf and and old town. Enjoyed the very very friendly staff, and clean rooms. Hotel was quiet, had a good breakfast and Reasonable price. Very pleased!

    Stayed in May 2018

  • Reviewed: May 23, 2018

    9.6
    Excellent choice and very friendly staff - all above expectations !
    • Business trip
    • Solo traveler
    • Urban Single Room City
    • Stayed 1 night

    Receptionists and hotel manager are especially friendly and attentive - you feel like at home. I will come back and can warmly recommend this hotel to others.

    Stayed in May 2018

  • Reviewed: April 22, 2018

    4.2
    To be avoided
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night

    Horrendously expensive even for Zürich. Advertised gluten free (e.g. bread) - none available. Soul-less breakfast room. Dreadful breakfast (rubbery scrambled eggs, staff couldn't even be bothered to cut up the fruit to make a fruit salad, automated coffee dispenser) Left with the opinion that making money was more important than guest experience

    Reception staff welcoming.

    Stayed in April 2018

  • Reviewed: April 22, 2018

    8.3
    I enjoyed.
    • Leisure trip
    • Solo traveler
    • Urban King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Toilet needs improvement.

    Very location. No 10 Trum stops right at the hotel door, Haldenegg. 26 minutes from airport, very easy and comfortable. Walking distance to city centre.

    Stayed in April 2018

  • Reviewed: April 18, 2018

    5.4
    Very Expensive as per standards !
    • Leisure trip
    • Couple
    • Urban King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very small rooms' a room having curves and edges where if one try to come out of bed can hit his head on these curves and edges' we got a room on 7th floor and lift goes upto 6th floor only ' no soap was given by the hotel.

    It's at a good place ' easy access to railway station/bus station/restaurant s

    Stayed in April 2018

  • Reviewed: April 17, 2018

    9.6
    Best quality for cheap money
    • Leisure trip
    • Group
    • Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Was some kind problem with WiFi it was sometimes disconnecting and then after couple second appear again.

    Staff very welcome and helpful. Amazing location, close to everything, very easy to get to airport on tram

    Stayed in April 2018

  • Reviewed: April 13, 2018

    9.2
    The staff at the property were very friendly and...
    • Group
    • Urban King Room
    • Stayed 1 night

    The staff at the property were very friendly and accommodating, letting us store our bags at the hotel both before check in and after check out so we could explore the city a bit more.

    Stayed in April 2018

  • Reviewed: April 13, 2018

    6.7
    in overall okay, but to expensive.
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night

    Had a small room with a single bed. The bathroom was tiny with a toilet very close to the bathtub. The shower was hanging almost on the middle of my body so was almost impossible to shower. Further, i found the breakfast very ppor.

    In walking distance from the Central Station. The staff was nice and helpful. The overall facilities were clean.

    Stayed in April 2018

  • Reviewed: April 7, 2018

    7.1
    Small hotel with decent value for Zurich if you manage to get a decent price
    • Leisure trip
    • Solo traveler
    • Urban King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Incredibly noisy hotel, can hear all the sound / talking outside and above my room!! WiFi incredibly spotty and slow Bed was not soft, felt like a cheap plastic bed

    Big bed Free TV with excellent news channels Free bottled water in the room Convenient location

    Stayed in April 2018

  • Reviewed: March 30, 2018

    7.5
    Lovely staff, but thin walls - average, acceptable hotel
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    The walls in the hotel are VERY thin, so from my room I would hear everything that was happening in the hallway and downstairs in the reception. Also, I bought a room including breakfast - but the breakfast was not in rhe same hotel, but at the hotel across the road.. the good thing is that the breakfast was super delicious, but personally i would have preffered to be able to eat in the same building, instead of going somewhere else.

    Very lovely staff! Super kind and helpful. The fridge wasn’t working in my room, so they immediately switched and upgraded my room. Very nice people. Good location, and the private parking is very good and secure.

    Stayed in March 2018

  • Reviewed: March 17, 2018

    7.5
    Very clean and friendly helpful staff.
    • Business trip
    • Solo traveler
    • Urban King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room is very compact with an almost awkward layout. It would have been nice if the coffee machine was available very early in the morning.

    Very clean and friendly helpful staff. Location is good in tram route.

    Stayed in March 2018

  • Reviewed: July 18, 2018

    8.8
    Location is good.
    • Leisure trip
    • Couple
    • Urban King Room
    • Stayed 1 night

    Room was quite hot ... summertime, but the A/C did not work well.

    Location is good. Breakfast is filling.

    Stayed in July 2018

  • Reviewed: July 8, 2018

    10
    Excellent location for exploring downtown Zurich 😎
    • Leisure trip
    • Couple
    • Urban Twin Room City
    • Stayed 1 night
    • Submitted from a mobile device

    Parking a drivi g challenge, but overcame 😉

    Location for exploring down-town Zurich is excellent 😎. Staff very helpful

    Stayed in July 2018

  • Reviewed: July 6, 2018

    8.8
    Staff, position
    • Business trip
    • Solo traveler
    • Urban Twin Room City
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast could be better

    Staff, position

    Stayed in July 2018

  • Reviewed: July 1, 2018

    9.2
    Should have provide more pillows and the ones provided were...
    • Leisure trip
    • Couple
    • Urban King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Should have provide more pillows and the ones provided were too flat.

    Stayed in June 2018

  • Reviewed: June 28, 2018

    4.6
    Very poor
    • Solo traveler
    • Single Room
    • Stayed 1 night

    Overpriced. Arrogant staff: When I complained about the length of the check-in (10 minutes), told me that I could leave if I was not happy

    Location

    Stayed in June 2018

  • Reviewed: June 25, 2018

    8.3
    Good
    • Leisure trip
    • Couple
    • Urban King Room
    • Stayed 3 nights

    Breakfast and limited choices with same menu

    Location close to main train station

    Stayed in June 2018

  • Reviewed: June 24, 2018

    7.9
    The location was excellent and the staff were extremely...
    • Business trip
    • Group
    • Urban City Room Queen
    • Stayed 1 night

    The location was excellent and the staff were extremely friendly and helpful !

    Stayed in June 2018

  • Reviewed: June 19, 2018

    10
    Great Stay
    • Leisure trip
    • Couple
    • Urban King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Liked everything

    Excellent rooms. Good levels of hygiene. Excellent location. Curtious staff. All exceeding expectations

    Stayed in June 2018

  • Reviewed: June 18, 2018

    8.3
    Central position and cleanlinness.
    • Business trip
    • Solo traveler
    • Urban Twin Room City
    • Stayed 1 night
    • Submitted from a mobile device

    A little bit essential.

    Central position and cleanlinness.

    Stayed in June 2018

  • Reviewed: June 14, 2018

    9.6
    Extremely helpful staff.
    • Business trip
    • Solo traveler
    • Urban City Room Queen
    • Stayed 3 nights
    • Submitted from a mobile device

    Extremely helpful staff. My flight was late and they were the most helpful. Location is just excellent!

    Stayed in June 2018

  • Reviewed: June 14, 2018

    7.1
    Great location, excellent hosts & reception staff very friendly ,wonderful check in experience
    • Business trip
    • Group
    • Single Room
    • Stayed 3 nights

    Tea/ coffee in the room not available , Laundry/ Iron not available

    Stayed in June 2018

  • Reviewed: June 9, 2018

    10
    Comfortable and conveniently located on the tram line.
    • Leisure trip
    • Solo traveler
    • Urban King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Comfortable and conveniently located on the tram line.

    Stayed in June 2018

  • Reviewed: June 9, 2018

    7.5
    Location staff
    • Leisure trip
    • Couple
    • Urban Twin Room City
    • Stayed 1 night
    • Submitted from a mobile device

    Bed bathroom layout value for money

    Location staff

    Stayed in June 2018

  • Reviewed: June 9, 2018

    9.6
    Very nice personel, clean, next to central.
    • Business trip
    • Solo traveler
    • Urban City Room Queen
    • Stayed 4 nights
    • Submitted from a mobile device

    Very nice personel, clean, next to central. Delicious breakfast.

    Stayed in June 2018

  • Reviewed: June 9, 2018

    8.8
    Friendly and helpful staff.
    • Business trip
    • Solo traveler
    • Urban Single Room City
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom old style

    Friendly and helpful staff. Awesome location

    Stayed in June 2018

  • Reviewed: June 4, 2018

    9.2
    extremely helpful staff.
    • Business trip
    • Solo traveler
    • Urban King Room
    • Stayed 2 nights

    Air-con was a little loud.

    extremely helpful staff.

    Stayed in May 2018

  • Reviewed: June 4, 2018

    10
    Especially wifi connection.
    • Leisure trip
    • Solo traveler
    • Urban City Room Queen
    • Stayed 1 night
    • Submitted from a mobile device

    Especially wifi connection.But they changed my room very quickly.It was good location to stay and good location to see everywhere.Thank you.

    Stayed in June 2018

  • Reviewed: June 3, 2018

    8.8
    Best relation quality price in central Zurich
    • Business trip
    • Solo traveler
    • Urban Twin Room
    • Stayed 1 night

    Bathroom rather small

    Location, just in front of tram n.10 from best solution of public transportation from the airport

    Stayed in June 2018

  • Reviewed: May 28, 2018

    9.2
    Great value and location to explore Zurich.
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location, extremely friendly and helpful staff in the front desk.

    Stayed in May 2018

  • Reviewed: May 28, 2018

    9.2
    Strongly recommended
    • Business trip
    • Couple
    • Urban King Room
    • Stayed 1 night

    Great breakfast. Very clean room. Good location. Helpful staff.

    Stayed in May 2018

  • Reviewed: May 28, 2018

    8.3
    Minimalist, modern: lovely staff.
    • Business trip
    • Solo traveler
    • Urban City Room Queen
    • Stayed 1 night
    • Submitted from a mobile device

    Bring a Swiss plug! Oddly, no plug-points for European 3-pin plugs.

    Stayed in May 2018

  • Reviewed: May 27, 2018

    10
    Excellent stay for 1 night
    • Leisure trip
    • Travelers with friends
    • Urban King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Comfortable, clean, perfect location, good price

    Stayed in May 2018

  • Reviewed: May 26, 2018

    9.6
    The internet was very unstable
    • Leisure trip
    • Couple
    • Urban King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The internet was very unstable

    Stayed in May 2018

  • Reviewed: May 17, 2018

    8.3
    location is great
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night

    room a bit small

    location is great

    Stayed in May 2018

  • Reviewed: May 16, 2018

    10
    Very good
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Too warm inside the room. A/C must be kept switched on

    All

    Stayed in May 2018

  • Reviewed: April 30, 2018

    9.2
    The simple room with everything white gave pleasant feeling
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    The simple room with everything white gave pleasant feeling

    Stayed in April 2018

  • Reviewed: April 22, 2018

    8.8
    Staff are great and friendly, help all you need.
    • Leisure trip
    • Couple
    • Urban King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff are great and friendly, help all you need.

    Stayed in April 2018

  • Reviewed: April 20, 2018

    10
    Great staff and very nice room
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    The room was completely renewed with all the comforts.

    Stayed in April 2018

  • Reviewed: April 19, 2018

    10
    Perfect accommodation in the very centre of Zurich
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Incredibly friendly and helpful staff

    Stayed in April 2018

  • Reviewed: April 18, 2018

    7.5
    Staff
    • Leisure trip
    • Family with young children
    • Urban Twin Room City
    • Stayed 4 nights
    • Submitted from a mobile device

    Being on a hill and you had to walk on a steep uproad

    Staff

    Stayed in March 2018

  • Reviewed: April 14, 2018

    7.5
    It my Advice only,it would be good if slipper was available...
    • Business trip
    • Solo traveler
    • Urban King Room
    • Stayed 3 nights

    It my Advice only,it would be good if slipper was available in the Restroom.

    Stayed in March 2018

  • Reviewed: April 12, 2018

    7.9
    Bathroom
    • Leisure trip
    • Couple
    • Urban Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom

    Stayed in April 2018

  • Reviewed: April 9, 2018

    10
    Fabulous small hotel with great stuff!
    • Leisure trip
    • Couple
    • Urban King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There is nothing to complain!

    Wonderful and helpful staff. Great location. Tasty breakfast.

    Stayed in April 2018

  • Reviewed: April 7, 2018

    9.6
    Very friendly and helpful staff.
    • Leisure trip
    • Couple
    • Urban King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    -

    Very friendly and helpful staff. Very good good location with all the old town and train station closeby. Breakfast was very enjoyable.

    Stayed in April 2018

  • Reviewed: March 11, 2018

    8.8
    Comfortable stay in Zurich
    • Business trip
    • Solo traveler
    • Urban King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Choice of breakfast was limited but acceptable.

    Friendly and helpful staffs! Makes you feel right at home.

    Stayed in March 2018

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