Luzernerstrasse 204, 6402 Küssnacht, Switzerland
#3 of 5 hotels in Küssnacht
Guests' ChoiceBased on 160 hotel reviews
8.3Cleanliness
8.7
Comfort
8.5
Location
9.1
Facilities
8.3
Staff
9.3
Value for money
8.1
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 April 2024
Michel
GermanyThe Price of the Moring Breakfast was completly out of reality. Since I had made my reservation via Booking I was suppose to pay CHF 25,00 for Breakfast. What makes things even worst was that I was told that if I had made the reservation direct with the Hotel the Breakfast would only cost CHF 15,00. Its a completly rip off for breakfast.
Stayed in January 2024
Reviewed: 24 March 2024
Toni-ann
AustraliaThe room was small but sufficient for a brief stay. Ceilings are low but the decor is charming. Access to the hotel rooms is via a steep side path and inside the hotel the stairs are small and narrow. Neither were a problem and it added to the charm, but it would be good to know for anyone with mobility issues. The breakfast was adequate. Free parking is available in the few spots directly outside the chalet or across the road at the modern sister-hotel, Shloss-Hotel Am See. Chalet-Hotel Lodge visitors have access to the sauna in the Schloss-Hotel.
Stayed in January 2024
Reviewed: 21 March 2024
Michael
CanadaMorning staff weren't as friendly. Also nobody was at the front desk until 8am, would be nice to be able to turn on the sauna myself. Also, always check ina t the Schloss instead. Tv didn't work, but not a big deal
Schloss was beautiful and the gentlemen who checked us in was excellent and very friendly. We also had fondue at the Swiss Chalet which was a wonderful experience.
Stayed in March 2024
Reviewed: 3 December 2023
Wolfgang
SwitzerlandExtra costs per day for parking, was mentioned but as in all area there is not much beside of this hotel, it could have been suspended for hotel guests
Charming place, nice location, comfortable sauna. Great food in restaurant
Stayed in November 2023
Reviewed: 12 November 2023
Orcun
TurkeyPillows not comfy
Everything was good
Stayed in November 2023
Reviewed: 14 October 2023
David
United StatesPaul at front desk was very attentive, cheerful, and caring,... And helpful when needed.
Stayed in October 2023
Reviewed: 14 October 2023
Antony
PortugalHaving to pay to park my Motorbike
Location, staff, food & lake and the guy that checked us in was a star , an asset to this hotel.
Stayed in October 2023
Reviewed: 5 October 2023
Xiaoyu
GermanyWe live in No.611,the room is not soundproof enough,even though 11pm,can hear the noise from bar or corridor always.narrow space and old furniture.
Good price in Swiss,traffic is smooth,beautiful lake view,traditional house and nice staff.
Stayed in October 2023
Reviewed: 28 September 2023
Carly
CanadaThe beds were slightly uncomfortable
Very Swiss feel. Even if you stayed at the economy property they give you access to the luxury side for sauna, beachfront & coffee room.
Stayed in September 2023
Reviewed: 8 September 2023
Suugaku
GermanyPillow is not very comfortable. The sign on the map could be More accurate.
Such nice location, near the lake, walking distance to S bahn station. Staffs are willing to help. Free water in the fridge and Sauna room. Very valueable choice.
Stayed in September 2023
Reviewed: 1 September 2023
Dieter
BrazilChoices of the Menu in the Restaurant rather limited, service somewhat slow. They messed up my order. Brought the wrong side dish. They promised to bring the correct one, but it took very long. I had finished eating my hot main dish, and the correct side dish had still not arrived, so I told them to keep it.
Breakfast buffet with excellent choices. Complimentary Nespresso Coffee in the Hotel Lounge. Free Parking and good Wifi.
Stayed in August 2023
Reviewed: 31 August 2023
Lucy
United Kingdomreception staff were friendly and very helpful, the room was beautiful.
Stayed in August 2023
Reviewed: 12 August 2023
Stephen
AustraliaUnfortunately for us due to the weather being sweltering hot and the room having no air conditioning it was very hard to sleep. If you are tall be aware the ceilings are very low in some rooms.
Beautiful Swiss chalet close to the train station with views of Lake Luzern. Good value for money in Switzerland and the staff were lovely.
Stayed in July 2023
Reviewed: 3 August 2023
Cheri
United StatesSUPER hot at night and they gave us one weak fan, so sleeping was kind of uncomfortable. if we opened the windows it was fine but then the cars would wake us up in the morning
we got rooms that looked out onto the lake which was really nice, and the room service for cleaning was quite good as well. also lots of towels for lake time
Stayed in July 2023
Reviewed: 27 July 2023
Robert
United KingdomNoisey room but to be expected as old chalet
Lake side venue. Staff very helpful.
Stayed in June 2023
Reviewed: 8 July 2023
Ktoeto
FranceThe bathroom was ridiculously small, this may be a 4 star hotel, but the small bathroom would barely rate 2 stars. The shower was a very small <80 cm square, moving in it to do almost anything, washing your feet for example, was a struggle. Not enjoyable. The room lacked air conditioning, but to be fair there was a large floor fan which helped us through the hot nights.
I liked the location of this lakefront hotel, beautiful setting. The staff was very friendly and helpful. It is an older hotel and has a lot of charm, what you might expect in Switzerland. I also appreciated the parking lot on the hotel grounds, making arrival by car very convenient.
Stayed in July 2023
Reviewed: 6 July 2023
Nancy
United StatesNo air conditioning and it was an uphill hike with luggage to catch the regional train.
Good location and breakfast. The bed was comfortable and the room was clean. The hotel also gave complimentary tickets for local public transit in Lucerne and a complimentary large bottle of spring water.
Stayed in June 2023
Reviewed: 6 July 2023
Emad
CanadaIt would be better if the shared bathroom was cleaned more often during the day, as it becomes a full mess in the evening.
My wife and I really enjoyed spending one night in that hotel. We had a small, affordable room, which had value since it was clean and nice.
Stayed in June 2023
Reviewed: 14 June 2023
Rajiv
United KingdomCommon washroom
Private Beach
Stayed in June 2023
Reviewed: 8 June 2023
Uzenab
SwitzerlandIs very known is a historic building but my head was almost touching the room ceiling the bed needs to be fix and not switching left and right.
Stayed in June 2023
Reviewed: 5 May 2023
Wioletta
United KingdomI will suggest install station with tea/coffee mashine or hot water in Chalet where we stay as with hotel roles was no kettle in bedroom.
We really enjoyed ours 2 night's in Swiss-Chalet Merlischachen: exelent breakfast, very god location, comfortable bed, all overall hotel has cosy character. Big thank you to reception servise.
Stayed in May 2023
Reviewed: 17 April 2023
Nico
BelgiumNothing to complain.
This is a really nice location with a beautiful view on Mount Rigi and over the lake. We booked rooms in the old Swiss style chalet, which is nicely restored and beautiful in itself. Breakfast was great and staff was really nice and helpful to figure out which mountains would be good to go and which ones not (due to low clouds). It is really good value for your money.
Stayed in April 2023
Reviewed: 15 April 2023
Nora
IsraelFelt somewhat disconnected, nothing around to do and the bed wasn't comfortable
The staff is nice, the room is spacious (we were given an upgrade)
Stayed in April 2023
Reviewed: 1 October 2022
Gipici
JapanDinner at the restaurant. The staff was very good, but the food was under our expactations.
We been upgraded on the newest bulding. Location is very nice on the lake. Breackfast very good.
Stayed in August 2022
Monterrey, Mexico
Castellane, France
Gouves, Greece
Villasimius, Italy
Aosta, Italy
Lovech, Bulgaria
Stockholm, Sweden
Ushuaia, Argentina
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content