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Reviews of Superior Hotel Solsana Gstaad This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Unterbort / Solsanastrasse, Saanen, 3792 Gstaad, Switzerland

#24 of 29 hotels in Gstaad

Guests' Choice

Review Score

Based on 366 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.1

  • Location

    8.5

  • Facilities

    8.1

  • Staff

    8.5

  • Value for money

    8

  • Free WiFi

    8.1

100% Verified Reviews

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Showing 1 - 33

  • Reviewed: March 1, 2018

    8.8
    Really good pool and facilities, staff was very welcoming...
    • Family with young children
    • Triple Room
    • Stayed 1 night

    Room was a little bit cold and we could not increase heating, but nothing too bad. Also, shower was fully adopted to the needs of people with disabilities, but it meant that floor was getting wet even in front of the sink. Some thin rubber mat would solve this problem.

    Really good pool and facilities, staff was very welcoming and friendly. Room had great view and had everything we needed. Definitely will be our first choice of stay next time.

    Stayed in February 2018

  • Reviewed: January 17, 2018

    7.5
    Very clean
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The pictures of the room are completely different compared to the room we got. It’s a shame. And reception openly admitted that rooms in pictures are all full, and we will get some small room, with small window. Why don’t they differentiate rooms into separate categories? Why we have this “bad luck”, while paying the same as others staying in much better rooms? Most important-what we get is completely different/worse than pictures of the room we booked. Completely not acceptable! They claim free parking. Reality-there are some free spots, but as we learned, not enough for everyone if you come back 9pm. Alternative-paid garage. So much for free parking.

    Very clean Pleasant staff (especially during breakfast)

    Stayed in January 2018

  • Reviewed: January 15, 2018

    5.8
    Friendly staff.
    • Leisure trip
    • Solo traveler
    • Quadruple Room
    • Stayed 1 night

    No instructions in room. They are in the elevators (?) Very limited breakfast. No hot food. Television channels often did not connect.

    Friendly staff. Easy parking.

    Stayed in January 2018

  • Reviewed: December 31, 2017

    6.7
    Good rooms for overnight
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Not enough inside parking, gym only opens when reception open at 8:00 way too late, breakfast was not expansive not value for money. Too pricey for a 3 star

    Swimming pool and sauna were great, room was spacious.views were stunning

    Stayed in December 2017

  • Reviewed: December 30, 2017

    7.1
    Stunning views!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights

    Solsana can definitely do something about their bland breakfasts. We stayed for 5 days, and for 5 days, even Christmas morning, the breakfast was exactly the same.

    Solsana has as wonderful heated swimming pool - not only a splash pool for kids, but a pool for serious swimmers (like me). Our room had a marvelous view on the valley below, the villages of Saanen and Gstaad, fairy tale stuff! The hotel caters especially for blind and visually impaired guests. They, and their stunning guide dogs, were an absolute delight.

    Stayed in December 2017

  • Reviewed: October 30, 2017

    8.8
    Fantastic family break
    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 3 nights

    Some parts of the hotel could do with refurbishing.

    Had a fantastic break here. Amazing location, great facilities, friendly staff and cosy apartments with breathtaking views.

    Stayed in October 2017

  • Reviewed: July 19, 2017

    10
    What the beauty!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Check-in is toooo late and check-out is tooo early :(

    What the beauty! All in this hotel is like must be and what the view from balcony !!! Very kind stuff! Pool, restaurant, gym - all!

    Stayed in July 2017

  • Reviewed: July 5, 2017

    9.6
    Great value for the money, but requires car for convenient access (free parking).
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    The buffet breakfast included in the room rate was mediocre. The beautiful indoor pool was a bit stuffy - the staff never opened the doors/windows to the terrace.

    The view from the balcony, excellent indoor pool, spacious room. The facility is geared to disabled persons (impaired mobility, impaired vision). We stayed before the summer season so it was relatively quiet. The hotel offers electric bikes for rent for the guests.

    Stayed in June 2017

  • Reviewed: June 22, 2017

    5.0
    Strong smoke smell from and overflowing ashtray on neighbor balcony in so called non-smoking hotel
    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Strong smoke smell all evening on balcony from neighbor in a so called "non-smoking hotel". Personal unfriendly and unmotivated, not even greeting....

    view from balcony

    Stayed in June 2017

  • Reviewed: April 18, 2017

    10
    The staff was friendly and the hotel is suited for family...
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights

    There is nothing to say which i don't like.

    The staff was friendly and the hotel is suited for family having play area for kids and nice warm swimming pool. The room is quite big and have an excellent view of mountains.

    Stayed in April 2017

  • Reviewed: February 27, 2017

    9.6
    Comfortable and great views
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Great views from this simple hotel in Saanen. We really liked this hotel with simple but comfortable facilities. Very friendly staff and great with dogs.

    Stayed in February 2017

  • Reviewed: February 18, 2017

    7.5
    Very Good croissants!
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    To much noise in the morning! The people that cleans the Rooms makes to much noise since 8 am

    Very Good croissants!! The bed were nice!! The breakfast Was so so!'

    Stayed in February 2017

  • Reviewed: February 12, 2017

    7.9
    The best thing was the view!!!
    • Leisure trip
    • Solo traveler
    • 2 rooms
    • Stayed 1 night
    • Submitted from a mobile device

    The lobby and communal areas were a little like a leisure centre. Nothing homely or cosie about the decor.

    Great size room and amazing view. The kids loved the pool.

    Stayed in February 2017

  • Reviewed: January 30, 2017

    8.8
    They wlecome dogs!
    • With a pet
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Parking costs extra, no choice, you have to park there. 3 CHF a day.

    We were allowed to have our dog in our room as the hotel is set up for disabled people. ( we are not blind and he's not a guide dog). Was a fantastic and unexpected bomus for us.

    Stayed in January 2017

  • Reviewed: January 25, 2017

    3.3
    they lied about the high season, we spent £6000 and there were no snow at all. they knew from the la
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 7 nights

    they lied about the high season, we spent £6000 and there were no snow at all. they knew from the last year that there were no snow on those dates. manager and receptionist was very rude.i requested a refund and leave on the first day they refused it. we were stuck in that horrible hotel 7 days. Plus they tried to charged us for smoking in the balcony for £50 per day. the last drop was t hey charged £120 on my debit card witout informing me for the key that i already left with the cleaner. this place is total disarter, i blame booking .com. I will never use againneither hotel nor the booking site.

    Stayed in January 2017

  • Reviewed: October 31, 2016

    10
    Excellent stay at the hotel.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    N/a

    Excellent stay at the hotel. The pool was amazing, staff was excellent and overall the place was very kids friendly. We are at the restaurant the 3 nights and it was very good.

    Stayed in October 2016

  • Reviewed: March 8, 2018

    5.8
    Like staying in an old age home
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted from a mobile device

    Hospital feel to the place

    Stayed in February 2018

  • Reviewed: February 24, 2018

    10
    Beautiful
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Restaurant working time

    Spacious room and balcony, swimming pool

    Stayed in February 2018

  • Reviewed: February 19, 2018

    6.3
    very noisy housekeeping
    • Business trip
    • Group
    • 2 rooms
    • Stayed 5 nights

    very noisy housekeeping

    Stayed in February 2018

  • Reviewed: February 4, 2018

    8.3
    Cleanless of the room,
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No lunch if you didnt reserve, not so close to Gstaad. Need a taxi or 1 hour you should walk.

    Cleanless of the room,

    Stayed in February 2018

  • Reviewed: January 30, 2018

    7.1
    Old fashion lobby and restaurant, below average breakfast
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights

    Old fashion lobby and restaurant, below average breakfast

    Stayed in January 2018

  • Reviewed: January 15, 2018

    9.2
    Balcony, beautiful building and excellent views
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Balcony, beautiful building and excellent views

    Stayed in December 2017

  • Reviewed: January 4, 2018

    6.7
    Very big rooms clean and amazing nice view!
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Food and beverage most improve and lounge area..

    Very big rooms clean and amazing nice view! Perfect for family or for 4adults

    Stayed in January 2018

  • Reviewed: January 3, 2018

    5.0
    Space was good
    • With a pet
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was extremely smelly

    Space was good

    Stayed in January 2018

  • Reviewed: October 23, 2017

    10
    Best location in town.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Best location in town. Loved It!

    Stayed in October 2017

  • Reviewed: September 5, 2017

    8.8
    nice stay
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Reception is only till 8PM

    a nice friendly hotel

    Stayed in September 2017

  • Reviewed: April 24, 2017

    9.2
    Staff and pool
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff and pool

    Stayed in April 2017

  • Reviewed: April 17, 2017

    9.6
    Excellente hotel and good location.
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel restaurant ( Chef ) is quite disappointing Bec. more than 1hour before our dinner was served. Unforgettable experience.

    Stayed in April 2017

  • Reviewed: March 15, 2017

    8.3
    Great Location - 5 minutes drive to ski resorts or into...
    • Leisure trip
    • Group
    • Double Room
    • Stayed 5 nights

    Breakfast could be improved (a little processed).

    Great Location - 5 minutes drive to ski resorts or into Saanan town. Swimming pool 18m and Sauna.

    Stayed in March 2017

  • Reviewed: February 22, 2017

    8.3
    If you need in room wifi you better stay at the lobby
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Wifi quality

    Room and the view over Gstaad

    Stayed in February 2017

  • Reviewed: February 12, 2017

    6.7
    Great view comfortable but poor food
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Industrial quality food

    Nothing

    Stayed in January 2017

  • Reviewed: October 13, 2016

    7.5
    Quiet atmosphere
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    This hotel is a bit like a sanatorium

    Swimming pool

    Stayed in September 2016

  • Reviewed: September 25, 2016

    10
    The view was superb, the bed's very comfortable,...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    internet was spotty.

    The view was superb, the bed's very comfortable, excellent bathrom, breakfast was quite good.

    Stayed in September 2016

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