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Reviews of Sporthotel Victoria 3 stars

Promenade, 3780 Gstaad, Switzerland

#20 of 29 hotels in Gstaad

Guests' Choice

Review score

Based on 185 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.3

  • Location

    9.6

  • Facilities

    8.1

  • Staff

    9.2

  • Value for money

    8.3

  • Free WiFi

    8.5

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Showing 1 - 53

  • Reviewed: 12 June 2018

    9.2
    Good hotel to base yourself for an exploration of this...
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights

    Good hotel to base yourself for an exploration of this beautiful region. Friendly, helpful and professional team, good restaurant and good walks that start from the rear of the hotel. Plenty of attractions in this town during summer and winter with the quieter shoulder seasons preferable for walking. Some stunning walks nearby - I'll be back!

    Stayed in May 2018

  • Reviewed: 30 May 2018

    8.8
    Very central, staff very helpful and kind.
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    Basic furniture, no dark blinds in the bedroom so the light came in first thing in the morning.

    Very central, staff very helpful and kind. Amazing view of the town and mountains.

    Stayed in May 2018

  • Reviewed: 21 March 2018

    9.2
    Would definitely stay there again
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Room clean and comfortable. Staff friendly and went out of their way to help -- including opening the fitness centre for us to use for showering after our last day of skiing. Convenient location with parking spots right next to the hotel.

    Stayed in March 2018

  • Reviewed: 14 March 2018

    9.2
    Excellent location in a very quiet ski resort.
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    The breakfast was ok but there was very little that was hot. Adding some accompaniments with the cheese...gurken, tomato, cucumber, mustard etc would have made it better. If you want anything hot, you have to do it yourself. Croissants were not in the French style. That was surprising given it's the middle of winter! The bed (and pillow) was very soft and we both woke with back pain.

    Very clean, excellent wellness, staff were extremely obliging and always smiling. Great variety at breakfast...especially liked the bircher muesli and the coffee was amaaazing.

    Stayed in March 2018

  • Reviewed: 12 March 2018

    9.6
    Clean friendly perfect location food very good, front desk...
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights

    No Tea / coffee in room, but everything else perfect

    Clean friendly perfect location food very good, front desk gave information on weather and best days to organise trips, transport walks all sorts of info had a wonderful stay

    Stayed in March 2018

  • Reviewed: 23 February 2018

    9.2
    Nice place overall
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Beds are ok not great.

    Location is great! Rooms were ok typical swiss. Beds were ok. Restaurant/pizzeria was actually quite good. Staff was very nice.

    Stayed in February 2018

  • Reviewed: 24 August 2017

    6.3
    Good place to stop for one night and central to the town.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Restaurant service was a bit brusque.

    I had a small single room at the front with a balcony. As with most Swiss hotels there was no air conditioning so the room was hot but the main street outside went quiet reasonably early so I could leave the window open. I stayed in August for one night and slept reasonably well. The hotel is very central. The restaurant is OK.

    Stayed in August 2017

  • Reviewed: 19 June 2017

    9.6
    The location in diwntown Gstaad was perfect.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The location in diwntown Gstaad was perfect. Allowed us to walk along the promenade and enjoy the area It was exactly as the pictures showed. Staff was warm and friendly.

    Stayed in June 2017

  • Reviewed: 5 June 2017

    9.2
    Perfect for cow spotting!
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Great location near the station. Very friendly staff and great food: especially the breakfast. I even got treated with a herd of cows (with bells) at 6.45 am so had not even needed to set my alarm.

    Stayed in June 2017

  • Reviewed: 21 May 2017

    10
    Well recommended
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There's nothing we disliked.

    Everything was great. Customer service was great. We had a lovely view of the mountains and loved waking up to that every morning. Train station is 2 mins away. Supermarket is at about 5 mins walking. There are shops right there in the main street. Coffee shop/bakery is next door to hotel. Our room was impeccable every day. We can't recommend it high enough.

    Stayed in May 2017

  • Reviewed: 23 April 2017

    10
    Mountain paradise in comfort and style
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    The staff were extremely friendly and hospitable. They shared valuable information on things to do, where to go, where to eat etc. The breakfasts were legendary and the location couldn't have been any better. The room and bathroom were spacious enough.

    Stayed in March 2017

  • Reviewed: 18 April 2017

    9.2
    Great location, nice room and a great value
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Location was awesome, right in the heart of the shopping area, and extremely convenient to the train station. Nice views from our balcony room as well.

    Stayed in March 2017

  • Reviewed: 10 April 2017

    7.1
    - Staff nice and helpful
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights

    - Restaurant smells of cigarettes - We ordered superior double room because we need spacious room for a baby cot. We got room divided into two parts where there was no space for a baby cot next to our bed and had to stay in another part of the room where we even couldn't see it from our bed.

    - Staff nice and helpful - Location in the heart of Gstaad - Restaurant serves tasty food

    Stayed in April 2017

  • Reviewed: 15 March 2017

    7.5
    Cosy central family hotel
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The coffee was not good, there could have been more choice of pastries, the orange juice was very acidic, it takes little effort to make fresh orange juice daily. The floor in our room was still a bit dirty after the cleaner passed. The spa was a bit disappointing, after skiing all day its nice to be able to relax in a jacuzzi or walm bath.

    The location was very central and the staff were very charming and helpful. Our room was very big and spacious and the beds were comfortable. The bathroom was also very spacious, just missing a nice bath after a long day skiing.

    Stayed in March 2017

  • Reviewed: 5 October 2016

    9.2
    It was everything I could dream of
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 10 nights
    • Submitted via mobile

    The bathroom was a bit cramped, but adequate.

    The staff was very warm and friendly, especially at reception.I had wonderful views of town and mountains.The location is excellent, within walking distance of everything.

    Stayed in September 2016

  • Reviewed: 21 March 2018

    10
    Property was close to the train station, shopping and good...
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Property was close to the train station, shopping and good restaurants

    Stayed in March 2018

  • Reviewed: 28 February 2018

    8.8
    Location excellent!
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Location excellent!

    Stayed in February 2018

  • Reviewed: 28 December 2017

    7.9
    Rustic
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast and the bed

    Closeness to center

    Stayed in December 2017

  • Reviewed: 27 December 2017

    7.9
    Location and staff
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast

    Location and staff

    Stayed in November 2017

  • Reviewed: 18 July 2017

    9.6
    Very nice
    • Leisure trip
    • People with friends
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Stsirs between the floors and lift

    Great location. Room simple but nice style

    Stayed in July 2017

  • Reviewed: 14 June 2017

    5.8
    breakfast, few choices and some flies in the room.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    breakfast, few choices and some flies in the room.

    Stayed in June 2017

  • Reviewed: 24 April 2017

    10
    Swell winter resort hotel centrally located
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night

    Nice warm welcome

    Stayed in April 2017

  • Reviewed: 13 March 2017

    9.6
    An excellent place to stay
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    An excellent place to stay

    Stayed in March 2017

  • Reviewed: 25 February 2017

    10
    The staff in the hotel and restaurant are absolutely...
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    Nothing.

    The staff in the hotel and restaurant are absolutely charming and helpful. It was a great pleasure to stay there.

    Stayed in February 2017

  • Reviewed: 23 February 2017

    9.6
    Excellent service!
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Excellent service! Front desk staff very friendly and helpful!

    Stayed in February 2017

  • Reviewed: 3 February 2017

    10
    Great hotel with charming staff
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in February 2017

  • Reviewed: 31 January 2017

    9.2
    The location was perfect
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The location was perfect

    Stayed in January 2017

  • Reviewed: 20 January 2017

    7.1
    central, clean hotel
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night

    coffe machine and bathroom items would be nice

    room was clean, spacious and calm breakfast was enough location was very central

    Stayed in January 2017

  • Reviewed: 25 September 2016

    8.3
    Wonderful little room and balcony.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Wonderful little room and balcony. Good location.

    Stayed in September 2016

  • Reviewed: 9 August 2016

    9.6
    Swiss Steve likes Sporthotel Victoria Gstaad
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Internet log on tedious. Have to re log on every time we went back to the room.

    Excellent location. Swiss charm. Friendly and efficient staff.

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 24 May 2016

    9.6
    Super Location.
    • Leisure trip
    • Couple

    Super Location. Middle of City Center. 5 mins from Train station. Pizzeria restaurant was pretty good. Good facilities in the room. very clean room and good breakfast.

  • Reviewed: 5 April 2016

    9.6
    Excellent central location, superior double good size, great...
    • Leisure trip
    • Couple

    Could have done with a mini-bar

    Excellent central location, superior double good size, great shower room. Everything spotless and great attention to detail. Staff were very helpful.

  • Reviewed: 29 March 2016

    8.8
    Room clean and comfortable bed
    • Leisure trip
    • Solo traveller

    The shower was very poor in my room - no water pressure at all and the shower head either needed cleaning or replaced. If I had been skiing I would not have been very happy at all with being provided with this shower!

    Room clean and comfortable bed Great location - 2 minutes walk from the station Breakfast very good in the restaurant attached to the hotel. I also had an evening meal in the restaurant which was lovely

  • Reviewed: 22 October 2015

    10
    We really liked how friendly and helpful the staff were.
    • Leisure trip
    • Couple

    We really liked how friendly and helpful the staff were. We had dinner in the restaurant and the food was excellent. The hotel was quiet and very comfortable. the hotel is in the centre of the town and adjacent to everything

  • Reviewed: 9 August 2015

    7.9
    Location, room with a balcony
    • Leisure trip
    • Group

    no tea & coffee facilities in room, toilet seat did not fit the toilet & not attached correctly, if you're bigger than average don't drop the soap in the shower...

    Location, room with a balcony

  • Reviewed: 8 July 2015

    9.6
    Gstaad is stunning, and the hotel is right in the centre.
    • Leisure trip
    • Couple

    No ceiling fan or air conditioning. (To be fair, we arrived during an unexpected heat wave, and the lack of theses items is probably not usually an issue).

    Gstaad is stunning, and the hotel is right in the centre. The staff were lovely, the room was huge, and breakfast was good.

  • Reviewed: 12 May 2015

    8.3
    Although breakfast was good it got a bit repetitive after 4...
    • Leisure trip
    • Couple

    Bathroom in room 22 was spotlessly clean but it was rather on the small side especially shower.

    Although breakfast was good it got a bit repetitive after 4 days.

  • Reviewed: 10 March 2015

    7.5
    Staff are wonderful, room was large with great light.
    • Leisure trip
    • Couple

    My one major complaint was that the wifi was completely unreliable. Also, would have appreciate a bit better options for breakfast. It was primarily the standard continental fare.

    Staff are wonderful, room was large with great light. Location right on the main promenade just a short walk from the train station.

  • Reviewed: 6 March 2015

    8.8
    The owners are wonderful, breakfast was very good and...
    • Leisure trip
    • Solo traveller

    No negatives.

    The owners are wonderful, breakfast was very good and location can't be beat. The rooms are very nice but not overly luxurious. Everything was very clean. Way more than I expected for the price.

  • Reviewed: 11 February 2015

    9.2
    the location is ideal, 2 min walk from the train station and...
    • Leisure trip
    • Solo traveller

    The rooms are close to one another you can hear people walking along the corridor and cleaning staff making noise while cleaning near by rooms.

    the location is ideal, 2 min walk from the train station and the taxi station located right in the centre village. Super friendly reception staff, really went out of their way to help, nothing seemed to be an issue. The rooms are cosy and comfortable and very clean. The breakfast is lovely with varioty of choices. Overall fantastic value for money. Highly recommended for s long weekend trip.

  • Reviewed: 24 May 2016

    10
    The location and the value for the property
    • Leisure trip
    • Solo traveller

    I can't think of anything that I didn't like

    The location and the value for the property

  • Reviewed: 15 March 2016

    7.5
    Beds very comfy, location is good, hotel resto convenient...
    • Leisure trip
    • Couple

    Beds very comfy, location is good, hotel resto convenient & reasonably priced

  • Reviewed: 15 March 2016

    7.5
    Located right on the main pedestrian street.
    • Leisure trip
    • Couple

    Located right on the main pedestrian street. Public parking 50m from the hotel

  • Reviewed: 1 March 2016

    8.3
    The comfort.
    • Leisure trip
    • Solo traveller

    Price.

    The comfort. Helpful staff.

  • Reviewed: 20 February 2016

    7.5
    Situation géographique
    • Leisure trip
    • Group

    Situation géographique

  • Reviewed: 26 January 2016

    8.8
    location is perfect;
    • Leisure trip
    • Group

    Ski room heaters not working

    location is perfect; it's right across the train station. For the price, you get a great value.

  • Reviewed: 10 January 2016

    10
    Cozy, clean, great location
    • Leisure trip
    • Group

    Seriously Nothing

    Cozy, clean, great location Lovely staff and owners

  • Reviewed: 8 September 2015

    10
    Excellent location 3 minutes from station Family run hotel...
    • Leisure trip
    • Solo traveller

    Excellent location 3 minutes from station Family run hotel all staff welcoming and obliging. Excellent breakfast.

  • Reviewed: 21 August 2015

    10
    The receptionist.
    • Leisure trip
    • Group

    The receptionist. Sandra, was extremely wecoming and helpful. I loved the atmosphere.

  • Reviewed: 2 April 2015

    7.9
    staff were extremely helpful and very friendly
    • Leisure trip
    • Solo traveller

    My room was small. No comfortable chair to sit in.

    staff were extremely helpful and very friendly

  • Reviewed: 24 February 2015

    8.3
    Excellent location
    • Leisure trip
    • Couple

    Excellent location

  • Reviewed: 11 February 2015

    10
    Location
    • Leisure trip
    • Couple

    Location

  • Reviewed: 10 February 2015

    8.8
    I'm M from Dubai UAE
    • Leisure trip
    • Couple

    No mini bar

    I'm M from Dubai UAE Location, breakfast, cleaness, friendly staff

There are also 23 reviews without text. These impact the overall review score.

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