Friedenstrasse 8, 6004 Lucerne, Switzerland
#68 of 77 hotels in Lucerne
Guests' ChoiceBased on 805 hotel reviews
7.5Cleanliness
7.6
Comfort
7.6
Location
9.0
Facilities
7.3
Staff
8.7
Value for money
7.4
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 23, 2024
Varsha
IndiaMilk/milk powder was not present in the room
Location and value for money
Reviewed: April 22, 2024
Viola
Hong KongNot really, except my room seems have a strange smell. Room light brighter would be better
Breakfast is very good. Location is convenient to main station, next to bus stop. Bed is comfortable.
Reviewed: April 18, 2024
Prashant
IndiaThe room was a but small . Also there were no toiletries provided
Centrally located. Not too far from train station and the local bus stop
Reviewed: April 14, 2024
Arindam
IndiaRoom were small, though standard facilities were there but it felt very expensive when compared with hotels in other city.
Location is not bad, reception person was very nice.
Reviewed: April 12, 2024
Viola
Hong KongNone
Staff very helpful, Room clean and comfortable. Very easy to public transport, breakfast is good.
Reviewed: March 29, 2024
Rico
SwitzerlandHotel is located very central in Luzern, 10 minutes walking distance from the lake.
Reviewed: March 10, 2024
Patricia
FranceExpensive breakfast
Very nice room and bathroom Kind staff
Reviewed: February 26, 2024
Hyacinth
United States of AmericaStaff was wonderful. Allowed us to check in early. Very convenient location.
Reviewed: February 17, 2024
Natalie
United KingdomRoom was very warm , couldn’t get cooler through temperature controls so opened the balcony door instead .
Helpful staff and good location .
Reviewed: February 15, 2024
Noemi
Switzerlandthere was too little light in the room, im the quite dark. also there was a lightbulb in the bathroom which didn’t work.
the location is perfect! the staff was really friendly and checking in was easy and fast!
Reviewed: January 27, 2024
Melysa
IndonesiaLocation, location, location. Right in the middle of the city, walking distance to almost everything include lion statue, the downtown, chapel bridge, supermarkets, etc, etc. Room is big, staff are very friendly, they also provide free ticket for parking (if you travel by car).
Stayed in December 2023
Reviewed: January 24, 2024
Steinberg
South AfricaAll was good thank you. Laundry service close by would helped a lot.
Breakfast was good and tasty. More tgan enough. Keep up the good work! Thank you
Reviewed: January 20, 2024
Gabriela
PortugalThe room is old and bed was not so comfortable.
The location is excellent!
Reviewed: January 20, 2024
Soraya
SwitzerlandFree coffee and tea
Reviewed: January 19, 2024
Jennifer
United States of AmericaRoom was dark Breakfast expensive
Location, eating area, coffee
Reviewed: January 17, 2024
Roy
SingaporeCommon spaces a bit small and bath or shower on the smaller side. Location is in suburb of zurich, lucern. So, must know precisely which bus to take. Hotel signage is decent.
Clean, spartan room with modern bathroom.Rooms on average size for switzerland.breakfast was good. Typical continental breakfast + sausages, scrambled eggs and mushrooms. Hotel is popular with asian and american tourists. Wifi is ok and hotel gave free bus pass and jug of water in room. Heating is ok for winter but one of the rare rooms with an ac as well.Common spaces a bit on the smaller side. No bed bugs encountered. Staff are multilingual and respond to messages.
Reviewed: January 13, 2024
Fiona
AustraliaIt's not a cosy ambient hotel but we knew that when booking, more just a place to stay
Good functional hotel for an overnight stay in a central location walking distance to the historical areas, river and shops. Reasonable sized rooms and value for money
Reviewed: January 9, 2024
Lai
Hong KongThe staffs are helpful and nice, but the nessentries such as toothbrush, slippers etc are upon request, The beddings and floor are not so clean and the room was a little bit old . TV remote control didnt work and the hotel didnt have spare batteries . Overall , it was ok but the price was a little bit high.
Stayed in October 2023
Reviewed: January 7, 2024
Ajeet
IndiaI think need to focus on cleanliness ..
Reviewed: January 6, 2024
Jill
United States of AmericaWe enjoyed this hotel very much. The room was small but the bathroom good size. We had a balcony which was nice but it looked out at another building. The hotel was convenient to walk around the city and close to restaurants and bars. We spent much of our time along the boardwalk by the river. We easily could have spent more time in Lucerne. The breakfast was excellent.
Reviewed: January 3, 2024
Varun
GermanyLocation
Reviewed: January 3, 2024
Brian
NamibiaCarpets require a proper cleaning or even replacement. Bath plug not working.
Location, location and location. Rooms were spacious. Beds were comfortable and extra bedding. Staff were very helpfull and friendly.
Reviewed: January 1, 2024
Jacky
SingaporeNope
Room is clean & spacious enough for family of 4. Overall good & acceptable.
Reviewed: December 30, 2023
Rudolf
NetherlandsThe bad was quite small for two people
Albuquerque, USA
Bari, Italy
Port Macquarie, Australia
Ko Naka, Thailand
Hernani, Spain
West Bay, Cayman Islands
Ivybridge, UK
Tokyo, Japan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content