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Reviews of Sunstar Hotel Wengen 4 stars

Dorfstrasse , 3823 Wengen, Switzerland

#11 of 40 hotels in Wengen

Guests' Choice

Review score

Based on 205 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    8.5

  • Location

    9.7

  • Facilities

    8.7

  • Staff

    9.1

  • Value for money

    7.9

  • Free WiFi

    9.2

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Showing 1 - 75

  • Reviewed: 12 June 2018

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    Absolutely nothing!

    Wengen is such a beautiful resort town. Sun stars warm hospitality makes it all perfect! Breakfast is great and the cappuccino is WONDERFUL! Location is awesome to Jungfraujoch and Männlichen

    Stayed in June 2018

  • Reviewed: 7 June 2018

    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was warm with no AC so had to rely on open windows (and there was street noise from people, construction, etc)

    Nice views of mountains. Decent bathroom. Nice front desk staff helped us buy tickets (don’t go to Top of Europe unless weather is clear). Amazing breakfast in hotel!!!

    Stayed in May 2018

  • Reviewed: 1 June 2018

    • Leisure trip
    • Group
    • Budget Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The room we got originally was weird with a huge black bathtub in the corner of the room several steps up. I'm glad that I asked for the room change.

    The breakfast was exllent.the bed was comfortable.

    Stayed in May 2018

  • Reviewed: 7 April 2018

    • Leisure trip
    • Solo traveller
    • Economy Double Room
    • Stayed 5 nights
    • Submitted via mobile

    *

    Stellar location & fab service. Nice, big breakfast. Extremely helpful reception desk - special praise and kudos to Olivier & Josephine 👍🏻 The ‘Buddha Bath’ is a unique touch to the spa & pool area; cool & trippy! Good onsite masseuse too. The hotel is right across the rental and service shop + nursery slopes + Main village lift making it super convenient. Would have loved to dine at the raclette hut outside, definitely a must for next time! Strongly recommend Sunstar!

    Stayed in March 2018

  • Reviewed: 4 April 2018

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Looks like 3start not a 4star -Rooms are quite empty and no effort on decoration -Bathroom is also full of plastic -spa area is not very fancy, / no jacuzzi

    -Location -View -Room size -Breakfast -Staff -indoor pool

    Stayed in April 2018

  • Reviewed: 5 March 2018

    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 4 nights

    I missed good bread at breakfast, like the hard, swiss white roles. The rooms are a bit outdated, particularly the bathrooms. Not in a terrible way, but the prices of the rooms are a bit out of proportion.

    Location is perfect. Swimming pool and Spa facilities are outstanding

    Stayed in March 2018

  • Reviewed: 26 February 2018

    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 4 nights

    Much too small room for 3 people. Worst fondue ever at the restaurant (was so liquid that the cheese would not even stick to the bread!).

    Very friendly staff. Excellent location. Nice atmosphere.

    Stayed in February 2018

  • Reviewed: 24 February 2018

    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The pillows were not great. Service in restaurant could have been better.

    Location, facilities and ambiance were excellent. Just 1 minutewalk from ski hire, main gondola and restaurants. 3 mins from station. Lovely pool and spa area. Helpful staff. Our room was clean, spacious and comfortable. Plenty of storage. Room just a little old fashioned.

    Stayed in February 2018

  • Reviewed: 6 January 2018

    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 7 nights
    • Submitted via mobile

    The suite was very small. The douche was changing from too hot to too cold all the time. Too expensive for what you get.

    Great location close to cable car and train station. The swimming pool is big. Restaurant and breakfast buffet are delicious. Mattresses are excellent.

    Stayed in January 2018

  • Reviewed: 29 September 2017

    • Leisure trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 6 nights

    Baked tomatoes and omelettes at Breakfast would be the icing on the cake

    brilliant breakfast choice also a beautiful, candlelit, swimming pool.... very large as well

    Stayed in September 2017

  • Reviewed: 13 September 2017

    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Wonderful staff - the woman at the front desk had clearly read our booking, including special requests, and had thoughtfully chosen a room. This was despite our booking being last minute! We moved from another hotel that advertises its spa. While that hotel has a nice pool, this one had just as nice spa facilities but with wonderful staff and small comforts (toiletry basket, kettle, fridge full of free drinks). Everyone from the front desk to the maid to the man who jumped in to help me with my coffee at breakfast was extremely friendly and thoughtful. This hotel is a much better value than some others in Wengen, plus it shows the attention to detail and genuine thoughtfulness you want when traveling. For example, I mentioned that I twisted my ankle - On our last day in Wengen, my husband was going for a trail run, and the woman at the front desk remembered and suggested that I relax in the spa area even after check out while he ran. It was lovely day spent reading with a gorgeous mountain view. Much appreciated!

    Stayed in September 2017

  • Reviewed: 6 August 2017

    • Leisure trip
    • Group
    • 3 rooms
    • Stayed 2 nights

    This property was ideal. Staff could NOT have been friendlier or more helpful. Rooms were very clean. Shower was great. Walking distance to train station. Food for both breakfast and dinner were delicious.

    Stayed in July 2017

  • Reviewed: 4 August 2017

    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 3 nights

    Room did not have air conditioning, expensive location!

    Staff were very welcoming and helpful. Excellent location with fantastic views. Food was good, with a large selection for breakfast.

    Stayed in July 2017

  • Reviewed: 25 July 2017

    • Leisure trip
    • Group
    • Comfort Single Room
    • Stayed 3 nights

    Rooms on street side could be a little noisy with the windows open.

    Dining room and porter staff was excellent. Food was very good. Best service I have ever had in Wengen.

    Stayed in July 2017

  • Reviewed: 16 July 2017

    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel is very clean, especially the blanket excellent. The staffs are friendly and helpful. Even though our room is not equipped with balcony and facing the street side, the view from the window is good. We happened to watch the ultra trail the second day from the window.

    Stayed in July 2017

  • Reviewed: 1 July 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The rooms facing the mountains at the back of the hotel get a bit warm in the afternoon (West exposure) on sunny and hot days. The staff provides fans in the rooms and umbrellas on the balcony.

    The property is located on the main street, very close to the train station. The view from the balcony is breathtaking. The breakfast is good and is served in a nice room with views of the main street. There are a few restaurants close by. There is a very cozy room with a fireplace and cottage like setting off the bar. The pool is huge and very well kept, with access to a garden and sunny terrace.

    Stayed in June 2017

  • Reviewed: 6 June 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Great location, beautiful view from balcony, quiet, excellent breakfast & very helpful & friendly staff with manager Oliver always endeavouring to ensure guests were enjoying their stay.

    Stayed in June 2017

  • Reviewed: 2 March 2017

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 4 nights

    Beds were ok in comfort but not of the standard expected and bathrooms need upgrading

    Lovely team and service. Breakfast was excellent, and very clean

    Stayed in March 2017

  • Reviewed: 20 February 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Wellness area is very small. Sauna is extremely small and steam bath is bland. If there would have been more hotel guests there at the time, it couldn´t accommodate a large number of guests. Didn´t have any slippers in our wellness bag. Luckily we had extra slippers with us.

    Breakfast buffet was excellent, especially pancake maker, with Canadian maple sirup. Personal were all very friendly and extremely accommodating to requests, even opened up the lounge earlier for us to have something to drink before we left. Restaurant personal also very friendly and doting. Large pool makes up for small Wellness area.

    Stayed in February 2017

  • Reviewed: 18 February 2017

    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The mattress could have been a bit softer and the bathroom much bigger. I found it difficult climbing in and out of the bath to have a shower as the bathroom was so small

    The bed was average for comfort

    Stayed in January 2017

  • Reviewed: 8 February 2017

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights

    I booked a comfort room with valley view but got a confort room with mountain view. Standard Comfort rooms are rather small as wel I noticed. I must say that the reception solved the problem and I ve got a upgrate to a duplex family room with valley view.

    Staff of frontdesk was very friendly and good service to resolve any problem. Location of the hotel was perfect., right in the centre and close to everything. Possible to change clothes and take a shower after check out.

    Stayed in February 2017

  • Reviewed: 2 February 2017

    • Leisure trip
    • Solo traveller
    • Economy Double Room
    • Stayed 6 nights

    The food was mediocre. The carpet in the room was stained and room looking a bit tired.

    The swimming pool, sauna and steam room were wonderful. The staff were friendly and helpful.

    Stayed in February 2017

  • Reviewed: 31 January 2017

    • With a pet
    • Leisure trip
    • Group
    • Superior Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Explanation about snow shoeing track was not correct and also on the track itself almost no signs to find the right way

    Friendly service, beds, central location, price, welness, bar

    Stayed in January 2017

  • Reviewed: 12 January 2017

    • Leisure trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Room was getting a little dated but I was probably in one of the un-upgraded rooms which was very reasonable priced so can't really complain.

    Brilliant location just opposite main cable car so an easy hop across the road in the am. Brilliant having a large pool open early and late to avoid sore muscles after skiing. Reasonable spa. Their 5 course dinner is small portions so you don't end up like a beached whale, food pretty good. Bar is welcoming and frequented by people from outside hotel which is a good sign. Excellent choice of Tv channels.

    Stayed in January 2017

  • Reviewed: 9 January 2017

    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 6 nights
    • Submitted via mobile

    No ironing facilities Separate charge for a toothbrush Very noisy on the streets and if you take a room facing the village you will hear this noise at night Breakfast isn't really great

    Amazing location Warm rooms Great people working- separate thanks to Myrna, she's adorable Great pool and sauna facilities: definitely recommend using- all very clean Id suggest to stay in the Room with The Valley view

    Stayed in January 2017

  • Reviewed: 4 January 2017

    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 5 nights

    NOTHING

    Hotel is in a great location in the center of the village. staff are always super friendly. food both at Breakfast and dinner is excellent. as a regular visitor to Wengen i would recommend this hotel

    Stayed in January 2017

  • Reviewed: 4 October 2016

    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The room/ bathroom was dated. With a face lift in the rooms this hotel would be even better.

    We loved how modern the restaurant and spa were! Great location. Wonderful and helpful staff!

    Stayed in October 2016

  • Reviewed: 7 September 2016

    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night

    The hotel staff was most helpful, especially the manager who gave us very detailed instructions of what to visit in the area. The breakfast was very good with lots to choose from. The hotel restaurant also served good dinner.

    Stayed in August 2016

  • Reviewed: 25 August 2016

    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights

    The steam room had to be turned on each day, which takes 15 minutes to get to where it should be. I felt that mornings and evenings it should just be on. But this is petty. The place is amazing. I had to stop and really think about what I didn't like and if this is it- wow. The place was great.

    Loved the front desk staff. They are committed to your having a wonderful experience in the Bernese Oberland. This is a no-fail experience. Breakfast each morning was also just top-notch.

    Stayed in August 2016

  • Reviewed: 27 July 2016

    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 3 nights

    ideally situated to get to the Cable car up the mountains and the train station was also nearby. The swimming pool was excellent with wonderful views to the valley and mountains

    Stayed in July 2016

  • Reviewed: 27 March 2018

    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Bathroom

    Location, straff , service, breakfast, swimmingpool

    Stayed in March 2018

  • Reviewed: 4 January 2018

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 8 nights
    • Submitted via mobile

    The staff were very knowledgeable and helpful and the hotel location is central just amazing for families

    Stayed in January 2018

  • Reviewed: 1 January 2018

    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 7 nights

    pure swiss hospitaility

    Stayed in December 2017

  • Reviewed: 2 October 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    great location. Nice swimming pool

    Stayed in October 2017

  • Reviewed: 27 August 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Wifi methodology to connect.

    Wifi was provided thru SMS code only but if you don't have celphone available how to do? This was no good point.

    Stayed in August 2017

  • Reviewed: 12 August 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Swiss prices but that is Switzerland and not sunstars problem

    Great hotel with lovely staff in a great location

    Stayed in August 2017

  • Reviewed: 6 August 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    It was our anniversary trip n we loved the hotel with with wonderful view, staff was friendly , breakfast was amazing ...

    Stayed in July 2017

  • Reviewed: 28 July 2017

    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Amount of breads for breakfast should have been better

    Stayed in July 2017

  • Reviewed: 10 July 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    It was such a wonderful experience

    Stayed in July 2017

  • Reviewed: 17 June 2017

    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Key is quite heavy, would be better to replace it with keycard.

    breakfast was excellent, staffs are friendly.

    Stayed in June 2017

  • Reviewed: 6 February 2017

    • Leisure trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Carpet I room not that clean and rooms badly insulated. Woken up early by people slamming doors

    Location, staff, breakfast, pool

    Stayed in February 2017

  • Reviewed: 5 February 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    Everything!

    Stayed in February 2017

  • Reviewed: 4 February 2017

    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 4 nights
    • Submitted via mobile

    We liked everything

    Excellent accommodation for a ski resort.

    Stayed in January 2017

  • Reviewed: 13 October 2016

    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfirst

    Stayed in October 2016

  • Reviewed: 27 September 2016

    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    A little pricey

    Customer service excellent! Very clean! Excellent view in superior room!! Restaurant was amazing!!

    Stayed in September 2016

  • Reviewed: 25 September 2016

    • Leisure trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 1 night
    • Submitted via mobile

    One of my favorite hotels in Switzerland

    Stayed in September 2016

  • Reviewed: 15 September 2016

    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Food was very gud and staff also very friendly and helpful

    Stayed in September 2016

  • Reviewed: 14 September 2016

    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Good location & hotel was clean. The staff were helpful & food in restaurant nice

    Stayed in August 2016

  • Reviewed: 8 September 2016

    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 7 nights

    everything!!!!

    Stayed in September 2016

  • Reviewed: 21 July 2016

    • Leisure trip
    • Family with older children
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Staff friendly Room very nice Pool wonderful

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 4 March 2016

    • Leisure trip
    • Family with young children

    Facilities for children, bedrooms need updating especially bathrooms. Lack of availability to coffee etc during the day especially when weather bad and can't go out. Dining room staff very unfriendly and unhelpful, needs reviewing.

    Its location in the town

  • Reviewed: 2 January 2016

    • Leisure trip
    • Couple

    All of Wengen is expensive and the hotel pricing is comparable to others like it, however, expect dated decor and small rooms (difficult to have 2 suitcases out). Lack of breakfast buffet variety; basic fare focussed on UK guests.

    The staff can not be faulted, excellent hospitality. The breakfast was reasonable and a central location close to train station and gondola. Great views. Great Wifi.

  • Reviewed: 5 August 2015

    • Leisure trip
    • Couple

    The breakfast buffet is just "OK". Does not correspond to the level of the hotel.

    The staff is very nice and helpful. It is possible to use the hotel facilities also after checkout. It's great to shower and enjoy the pool after a day hike before heading home.

  • Reviewed: 7 July 2015

    • Leisure trip
    • Solo traveller

    I could not get the free wifi to work at all during my stay - and the only instructions are in German and the support is some external company, so beware of that.

    Extremely convenient being near to the train station and opposite the Mannlichen lift - which would be perfect in the ski season. Nice swimming pool for relaxing in after a hard day's hiking or skiing. Very friendly and welcoming staff. There was Marmite at the breakfast buffet - a first in my 4 years in Switzerland.

  • Reviewed: 11 March 2015

    • Leisure trip
    • Couple

    no possibility to eat in the evening, restaurant was full booked, this is a problem . The price, due to the swiss frank is to high, if this does not change ,next season will be difficult, austria and france are much cheaper

    sunstar is a good hotel, good staf and good swimmingpool

  • Reviewed: 19 February 2015

    • Leisure trip
    • Solo traveller

    Hotel shut at 10 30 needed key to get in. Bar shut early if nobody there - closed when I came back in. Female restaurant staff very good but male staff poor.

    South facing room, food very good, live music good when on

  • Reviewed: 27 January 2015

    • Leisure trip
    • Solo traveller

    The staff was great! If you are going to take advantage of the great pool and the things the hotel has to offer, I recommend paying the extra money to stay here.

  • Reviewed: 22 April 2016

    • Leisure trip
    • Group

    Everything was perfect!

  • Reviewed: 10 March 2016

    • Leisure trip
    • Solo traveller

    The bar could of had some more evening entertainment

    Food was very good. Staff were friendly.

  • Reviewed: 6 March 2016

    • Leisure trip
    • Couple

    A tired and very dated property

    Location

  • Reviewed: 24 February 2016

    • Leisure trip
    • Solo traveller

    Excellent service, friendly staff, beautiful views of the mountains. Highly recommended.

  • Reviewed: 16 February 2016

    • Leisure trip
    • Couple

    Poor service in the Lounge.

    Very good pool.

  • Reviewed: 31 January 2016

    • Leisure trip
    • Couple

    Swimming pool, restaurant, bar, friendly staff

  • Reviewed: 26 October 2015

    • Leisure trip
    • Family with young children

    Rooms small even though we had a family room which was larger. Wifi was terrible!

    Location was great. Pool was nice if the weather had been better.

  • Reviewed: 20 October 2015

    • Leisure trip
    • Couple

    Food choice was a bit limited, especially desserts

    Staff and location

  • Reviewed: 15 October 2015

    • Leisure trip
    • Couple

    good location , nice hotel with good facilities

  • Reviewed: 13 October 2015

    • Leisure trip
    • Group

    Nothing

    Excellent front staff. Her recommendation was perfect to enjoy Jungfraujogh.

  • Reviewed: 12 October 2015

    • Leisure trip
    • Family with young children

    Only place in our whole trip of Europe where child wasn't given an extra cot. Yet the facilities provided were good.

  • Reviewed: 30 August 2015

    • Leisure trip
    • Couple

    Nothing

    Everything

  • Reviewed: 12 August 2015

    • Leisure trip
    • Couple

    Friendly staff, clean room, good view from the room. Quite comfortable to stay.

  • Reviewed: 6 August 2015

    • Leisure trip
    • Group

    Dinner was mediocre, overpriced, and very rude waitress!

    Great location! Close to train station, and beautiful views!

  • Reviewed: 2 August 2015

    • Leisure trip
    • Couple

    Interior was not so good.

    Location, near to train station, shopping and cable car.

  • Reviewed: 2 August 2015

    • Leisure trip
    • Family with young children

    We just didn't know that we have to use the train to go to the hotel.

    Friendly staff and very helpful.

  • Reviewed: 17 March 2015

    • Leisure trip
    • Solo traveller

    wifi

    Location and people working there

  • Reviewed: 24 February 2015

    • Leisure trip
    • Couple

    Hotel location is excellent.

There are also 35 reviews without text. These impact the overall review score.

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