Accommodation Flights Flight + Hotel Car rentals Airport taxis

Reviews of Gstaaderhof Swiss Quality Hotel 4 stars

Gstaad, 3780 Gstaad, Switzerland

#31 of 48 hotels in Gstaad

Guests' Choice

Review score

Based on 284 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.3

  • Location

    9

  • Facilities

    8.2

  • Staff

    9

  • Value for money

    7.7

  • Free WiFi

    8.3

100% verified reviews

Real guests. Real stays. Real opinions.

Read more
Write a review

Showing 1 - 69

  • Reviewed: 10 September 2018

    10
    Overall a nice hotel for an overnight stay.
    • Leisure trip
    • Group
    • Comfort Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Didn’t get accurate breakfast times at check in. We showed up late, but were still allowed to eat since they hadn’t cleared everything yet. Be sure to put the ‘do not disturb’ sign up in the morning. Housekeeping is anxious to get in and clean...3 times.

    Stayed in September 2018

  • Reviewed: 31 May 2018

    8.8
    Wonderful stay in Gstaad!
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms and interior are in serious need of modernising or renovating. Lots of exposed pebble dash walls, zero alpine charm! But it’s clean and comfortable.

    Excellent location, staff are super friendly and helpful. Spa area is also great with fantastic steam and sauna, had it all to ourselves.

    Stayed in May 2018

  • Reviewed: 23 February 2018

    5.4
    The room and furniture was IKEA quality.
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    The room and furniture was IKEA quality. For the amount of money charged, it was quite terrible. Sorry. And the parking lot was a horrible tight space and it was the most inconvenient parking space I’ve ever been in.

    Stayed in February 2018

  • Reviewed: 12 February 2018

    9.6
    Everytime at same the quality
    • Leisure trip
    • Family with young children
    • Classic Single Room
    • Stayed 1 night

    it would be great if there is coffee machine in the room check-in after 15h is late , but all the hotels are same in Gstaad unfortunately

    we stayed this hotel for the fourth time and everything was amazing as usual; great hospitality, high quality of foods, great breakfast (i stayed many hotels in Gstaad, in its category, i guess Gstaaderhof has the best breakfast :) ) hotel location is perfect (skibus station is just front of the hotel, is very close to town center by walk) , rooms are clean, spacious happy hour (on sundays) is nice wifi is working properly

    Stayed in January 2018

  • Reviewed: 29 January 2018

    8.3
    Friendly staff and good location
    • Leisure trip
    • Family with young children
    • Classic Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Facilities a bit old...

    Breakfast was very good. Staff was flexible to change booking to half pension the sc one day and very accommodating to arrange the room for 2 children.

    Stayed in January 2018

  • Reviewed: 10 January 2018

    7.5
    Good location, in walking distance to the village centre,...
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights

    It seems there are different types of room that come as "family room": there are rooms that include two rooms on two floors, connected by stairs. The one on the lower level includes a double bed, a sitting area and a balcony, while upstairs there are two single beds, a desk and separate washing area. The other family room type includes two rooms next to each other, one is a bedroom the other a sitting room, where the sofa transforms into a bed. It has no balcony. We were initially given the smaller family room and were rather disappointed as we had seen the photos of the other room type on the internet. The hotel was kind enough to accommodate our wish to change (and luckily there was one vacant room). The room with the stairs is certainly bigger, more special and comfortable for a family. I would recommend it be made clear on the website that "family room" can mean quite different things!

    Good location, in walking distance to the village centre, free hotel shuttle to/from the train station, free shuttle bus to the ski slopes located right in front of the hotel.

    Stayed in January 2018

  • Reviewed: 7 January 2018

    10
    Amazing gstadd beautiful hotel
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Beautiful hotel traditional Switzerland great modern rooms location Great view amazing looking at the mountains comfy beds nice breakfast and great food friendly staff nice spa

    Stayed in January 2018

  • Reviewed: 30 September 2017

    7.9
    A good stay at a very friendly hotel with a somewhat uncomfortable bed.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights

    The bed width for a room sleeping two people was only 1.4m, which was not very comfortable. I believe there should be a minimum standard for bed width of 1.8m for a bed sleeping 2 people. Also the fridge in the room was not working properly. Although the room was very small (a queen room), I believe this seems to be a trend in Europe.

    The staff were very very friendly - Esther - the reception clerk, Elvedin - the Chef and Adelino - the concierge. The service during breakfast was extremely good. We were served hot egg dishes and coffee as per our request and the Chef prepared a special vegetarian Indian dish for my wife. The rooms and bathrooms were very clean. A rare hotel experience in Europe where the concierge took our heavy luggage to our rooms on a trolley.

    Stayed in September 2017

  • Reviewed: 13 August 2017

    9.2
    We have stayed here now several times, and keep going back !
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Some communications problems between the reception and dining room. Fortunately corrected by excellent dining room staff

    ALWAYS willing and able to correct the little blips

    Stayed in August 2017

  • Reviewed: 26 June 2017

    10
    At Gstaaderhof, the guest is king (or queen)!
    • Leisure trip
    • Group
    • Classic Queen Room
    • Stayed 2 nights

    That I didn't have time to try the restaurant, or the spa :o)

    The kindness and the helpfulness of the staff were simply outstanding! The rooms, while not particularly design-oriented, are comfortable and very pleasant. Ours had a lovely view of the mountains and the quaint garden, which is part of the hotel. The breakfast was fabulous, with a great variety of things to choose from, and with everything of excellent quality. I liked that much of the items were local (cheese, butter, eggs, bread etc.). You can borrow mountain bikes for free, which gives you a lot of freedom to explore the area.

    Stayed in June 2017

  • Reviewed: 15 March 2017

    7.1
    Warm welcome - super clean - good bedding - Great location -...
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Spa was not announced to be open as of 4 pm only and jacuzzi not included ( extra 7.- for each 10 minute seasion

    Warm welcome - super clean - good bedding - Great location - excellent breakfast buffet

    Stayed in March 2017

  • Reviewed: 3 March 2017

    8.8
    swiss quality and hospitality
    • Leisure trip
    • Family with young children
    • Classic Queen Room
    • Stayed 1 night

    hotel is located in a central area but it is also calm. bus stop to ski slopes is just front of the hotel. hotel staff is kind and helpfull rooms are comfortable (stayed 3 times) , have enough space very clean. hotel has spa facility which is very relaxing after tiring day.it has also shuttle service to train station. breakfast is good, freshly baked crossiant and breads are delicious. there is happy hour at 6.30 in the front of cheminee, that orange juice, wine and delicious snacks are served to hotel guests. hotel's restaurant is also good

    Stayed in February 2017

  • Reviewed: 30 January 2017

    8.3
    calm and warm hotel in the center of Gstaad
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 2 nights

    check-in at 4 pm is so late it would be better to have a coffee machine in the room

    staff was helpfull and kind hotel's location is between the center of the town and ski slopes and ski bus stop is just in the front of the hotel room was clean,bright and spacious, bed was comfortable breakfast is enough free shuttle to train station is so nice

    Stayed in January 2017

  • Reviewed: 30 January 2017

    8.3
    Pretty Good Hotel, Friendly Staff in a very convenient location.
    • Leisure trip
    • Couple
    • Classic Double Room with Balcony
    • Stayed 1 night

    Ski Room Access from Parking not practical. Cant use the lift but need to use stairs.

    Excellent Location to City Center and Ski Pistes. Staff. Breakfast

    Stayed in January 2017

  • Reviewed: 5 October 2018

    10
    The property was as advertised in every way.
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The property was as advertised in every way. We loved the location, delicious food, modern, clean room, and excellent parking.

    Stayed in October 2018

  • Reviewed: 31 August 2018

    10
    Wonderful hotel with excellent staff
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location, staff everything as it should be !! Wonderful

    Stayed in August 2018

  • Reviewed: 31 August 2018

    9.2
    The staff
    • Leisure trip
    • Couple
    • Classic Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Great place to stay

    The staff

    Stayed in August 2018

  • Reviewed: 15 August 2018

    7.9
    Location
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Location

    Stayed in August 2018

  • Reviewed: 30 July 2018

    9.2
    Location, staff
    • Leisure trip
    • Family with young children
    • Classic Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms are a little small.

    Location, staff

    Stayed in July 2018

  • Reviewed: 17 June 2018

    9.6
    Had a very nice stay, near the Promenade and train station, with plenty of open space activities
    • Leisure trip
    • Family with young children
    • Classic Single Room
    • Stayed 2 nights

    Nothing to comment on

    Very helpful and cortesous staff.

    Stayed in June 2018

  • Reviewed: 18 March 2018

    10
    Would return in a heartbeat!!
    • Leisure trip
    • Group
    • Classic Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Very friendly staff at the front desk and the restaurants!!

    Stayed in March 2018

  • Reviewed: 4 February 2018

    7.5
    Overall good
    • With a pet
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 1 night
    • Submitted via mobile

    Furniture, carpet, lack of bathroom products

    Location and staff friendliness

    Stayed in February 2018

  • Reviewed: 30 January 2018

    8.3
    great location
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 4 nights

    great location frindly staff good food

    Stayed in January 2018

  • Reviewed: 28 January 2018

    6.7
    so so
    • Leisure trip
    • Solo traveller
    • Family Room
    • Stayed 5 nights

    some of the staff was inexperienced although hard working very bad croissants this is not a ski in ski out hotel

    Stayed in January 2018

  • Reviewed: 22 January 2018

    5.0
    A huge disappointment will not be going back
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Appalling facilities for skiing Bus train ski rental shut at midday

    Bar

    Stayed in January 2018

  • Reviewed: 18 January 2018

    10
    Great short stay!
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 2 nights

    Room was clean and staff very friendly and helpful. Dinner at the restaurant was great. We had the cheese fondue and the racklet.

    Stayed in January 2018

  • Reviewed: 15 January 2018

    9.2
    Easy check in
    • Leisure trip
    • Group
    • Classic Single Room
    • Stayed 1 night

    Housekeeping

    Easy check in

    Stayed in January 2018

  • Reviewed: 11 January 2018

    10
    We just keep coming back, always a pleasure
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff very helpful

    Stayed in January 2018

  • Reviewed: 10 January 2018

    7.1
    Practical
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    I give the hotel a good 3 stars instead 4

    Location

    Stayed in January 2018

  • Reviewed: 8 January 2018

    10
    Superb well located hotel
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Fantastic staff, evening tasting menu st 86 chf , breakfast and room

    Stayed in January 2018

  • Reviewed: 5 September 2017

    9.2
    Amazing breakfast buffet.
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Amazing breakfast buffet. The spa looked very inviting but I did not have the time to try it.

    Stayed in September 2017

  • Reviewed: 4 September 2017

    7.5
    Nice, large room with a balcony
    • Leisure trip
    • Couple
    • Classic Double Room with Balcony
    • Stayed 1 night

    Nice, large room with a balcony

    Stayed in September 2017

  • Reviewed: 27 July 2017

    8.3
    Very clean comfortable and organized
    • Leisure trip
    • Family with young children
    • Classic Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The opening hours of the wellness center is very limited from 14h to 21h

    Very clean comfortable and organized

    Stayed in July 2017

  • Reviewed: 31 May 2017

    7.1
    very courteous staff and nice people
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights

    the rooms definitely need a upgrade and need better maintained

    very courteous staff and nice people

    Stayed in May 2017

  • Reviewed: 12 March 2017

    9.6
    Spa was great.
    • Leisure trip
    • Solo traveller
    • Family Room
    • Stayed 5 nights

    Spa was great. Both restaurants were excellent. Games room was great for the kids. Breakfast was really healthy and fresh. Excellent location.

    Stayed in March 2017

  • Reviewed: 12 February 2017

    6.7
    room very little
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 3 nights

    room very little no set for hot drinking

    Stayed in February 2017

  • Reviewed: 12 February 2017

    5.4
    Room size tiny
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Room size tiny Bed size very tiny Not for two !

    Stayed in February 2017

  • Reviewed: 28 January 2017

    10
    Everything was made easy with good service
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Efficient, helpful, friendly.

    Stayed in January 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 12 April 2016

    8.3
    The staff were excellent!
    • Family with young children

    Some of the interior decor (the stone walls) is not to my personal taste, but that had no impact at all on the quality of our stay.

    The staff were excellent! We really felt welcome. Every interaction was pleasant and helpful. The food in the restaurant is very good quality, and the ambience lovely. My mother says try the home made icecream!

  • Reviewed: 18 March 2016

    10
    Friendly staff location close to all.
    • Leisure trip
    • Solo traveller

    Nothing all was fantastic

    Friendly staff location close to all. Must take half board with booking Great food great value of 5 course meal Excellent wifi

  • Reviewed: 6 March 2016

    8.3
    The staff were very friendly and there is a large...
    • Leisure trip
    • Group

    The lighting in the rooms were unbalanced. Couldn't figure how to turn them on at first and they were very dated. The shower head had a lot of calcium build up making the water stream very thin, a little painful.

    The staff were very friendly and there is a large underground parking which is not easy in Gstaad to find in other hotels. Breakfast was ok and I like that you can order a hot breakfast as well as the buffet. Rooms were clean and the bed very comfortable.

  • Reviewed: 16 February 2016

    8.3
    Very well located, 2min walk from the center if Gstaad.
    • Leisure trip
    • Couple

    The double bed was made up of two separate mattresses .

    Very well located, 2min walk from the center if Gstaad. Our room had a gorgeous view of the famous Gstaad Palace.

  • Reviewed: 13 February 2016

    7.1
    The location and breakfast
    • Leisure trip
    • Couple

    The reception staff. They were not willing to give the extra service. Just go by the book. No human intervention. Might as well be an automatic check in system. Wouldnt change much.

    The location and breakfast

  • Reviewed: 9 February 2016

    5.0
    Good Location - next to the shops and next to the ski rental.
    • Leisure trip
    • Couple

    Poor Breakfast, Room temperature not adjustable easily. Staff not flexible at all. The rooms need renovation.

    Good Location - next to the shops and next to the ski rental.

  • Reviewed: 9 February 2016

    7.5
    Staff were all very nice and helpful, and decent breakfast...
    • Leisure trip
    • Couple

    The bed was very small for a double, probably under 140cm which isnt great for a couple, and it was very expensive for what it was, but that is Gstaad

    Staff were all very nice and helpful, and decent breakfast spead

  • Reviewed: 7 February 2016

    10
    Great hotel in an excellent position, The ski shop was over...
    • Leisure trip
    • Couple

    Very hard to pick fault!

    Great hotel in an excellent position, The ski shop was over the road and the bus stop for the skiing was in front of the hotel. All staff, food and service was very very good.

  • Reviewed: 24 January 2016

    8.8
    Staff is absolutely gorgeous with young children.
    • Leisure trip
    • Family with young children

    Rooms get too dry in winter with heater on.

    Staff is absolutely gorgeous with young children. Food was excellent in the restaurants (had breakfast and dinner). Staff is always helpful. Rooms are spacious to stay there with a small child and have enough space for the kid to play. The owners are there every day and on top of things.

  • Reviewed: 13 December 2015

    9.2
    Great location just about 150 mts away from the main...
    • Leisure trip
    • Couple

    Coffee... (Breakfast is just fine!)... But coffee was just to bad not to mention! Go for tea in the mornig... Its stronger, and probably darker than the coffee they serve.

    Great location just about 150 mts away from the main pedestrian street... With snow/ice the interior car park is a good extra. Room was confortable and very clean. Very friendly and helpfull staff, from reception to the restaurants. 2 good restaurants in the hotel, the swiss traditional one is charming and a better experience, but food is good in booth. Would recommed it to a friend!

  • Reviewed: 1 September 2015

    10
    The staff were excellent.
    • Leisure trip
    • Group

    Only one small pillow one the bed. I'm sure that we could have asked for more.

    The staff were excellent. Foot in the restaurant was great. Everything appeared spotless.

  • Reviewed: 26 July 2015

    10
    5 star service and friendliness from staff and owners,...
    • Leisure trip
    • Solo traveller

    5 star service and friendliness from staff and owners, excellent breakfast, welcoming of pets, central location and amazing value for money in Gstaad.

  • Reviewed: 13 June 2015

    9.6
    The hotel is in a great central location and it's a...
    • Leisure trip
    • Couple

    Nothing to dislike.

    The hotel is in a great central location and it's a really nice, cosy hotel. The staff could not have been better. They were so welcoming and friendly and nothing was too much trouble. Lots of small touches which made the stay even more enjoyable. The restaurant food was fantastic too. Overall we had a lovely stay and we'll definitely be returning.

  • Reviewed: 5 April 2015

    5.8
    location of hotel
    • Leisure trip
    • Couple

    Charge for room upgrade even with empty hotel Spa could only be turned on early for an additional 50chf Charged for parking even with empty car park Small gestures that could have been added for zero cost to the hotel as it was empty.

    location of hotel breakfast Quiet Nice balcony

  • Reviewed: 24 March 2015

    8.3
    Staff dis everything for us both at receprion and in the...
    • Leisure trip
    • Couple

    Bathroom was small but had a good shower. Needed more plugs!

    Staff dis everything for us both at receprion and in the restraunt. Room was clean and comfy, good cheapish parking. Strong wifi and lovely balcony

  • Reviewed: 1 February 2015

    7.1
    Breakfast is awesome, conveniently located near Le Rosey so...
    • Leisure trip
    • Solo traveller

    no kettles in the room for tea or coffee.... would be nice to have that especially with all the snow outside...

    Breakfast is awesome, conveniently located near Le Rosey so easy to access my daughter... fantastic view of the slopes

  • Reviewed: 29 March 2016

    6.3
    Great location
    • Leisure trip
    • Couple

    Kind of jail feeling with the concrete walls. Also parking is extremely tight for any bigger cars.

    Great location

  • Reviewed: 26 January 2016

    8.3
    Location service and cleanliness is ez excellent
    • Leisure trip
    • Group

    Rooms are compact but beds are comfortablle

    Location service and cleanliness is ez excellent

  • Reviewed: 20 January 2016

    9.2
    Location was excellent
    • Leisure trip
    • Couple

    Pillows were thin and uncomfortable

    Location was excellent

  • Reviewed: 10 January 2016

    7.5
    very pleasant staff
    • Leisure trip
    • Solo traveller

    very uncomfortable beds

    very pleasant staff

  • Reviewed: 8 December 2015

    8.3
    everything
    • Leisure trip
    • Couple

    everything

  • Reviewed: 28 July 2015

    7.1
    Location
    • Leisure trip
    • Family with older children

    Location

  • Reviewed: 4 June 2015

    10
    Wonderful mountain view, delicious breakfast
    • Leisure trip
    • Couple

    Expensive parking, no swimming pool

    Wonderful mountain view, delicious breakfast

  • Reviewed: 21 May 2015

    9.6
    Very best Swiss holiday hotel with the best champagne in the...
    • Leisure trip
    • Couple

    Very best Swiss holiday hotel with the best champagne in the morning !

  • Reviewed: 31 March 2015

    8.8
    The staff is superb, very attentive
    • Leisure trip
    • Group

    The hotel bed is really too small. I would guess it is a 1.5 person bed..

    The staff is superb, very attentive

  • Reviewed: 23 March 2015

    10
    Location, amenities, and very friendly and helpful staff!
    • Leisure trip
    • Family with older children

    Location, amenities, and very friendly and helpful staff!

  • Reviewed: 14 February 2015

    7.5
    very nice people, excellent location
    • Leisure trip
    • Couple

    the price ( but everything else in Gstaad re expensive !)

    very nice people, excellent location

  • Reviewed: 11 February 2015

    9.2
    just in the middle of Gstaadt.
    • Leisure trip
    • Family with young children

    SPA is very small

    just in the middle of Gstaadt. Staff very helpful - helped us with babysitter for couple of hours

  • Reviewed: 26 January 2015

    10
    Our second visit and it did not disappoint.
    • Leisure trip
    • Couple

    Nothing

    Our second visit and it did not disappoint. Large room, friendly , helpful staff and an excellent evening meal.

  • Reviewed: 19 January 2015

    9.2
    A very nice Hotel with friendly Staff, very good food, near...
    • Leisure trip
    • Solo traveller

    Nothing

    A very nice Hotel with friendly Staff, very good food, near to many activities.

  • Reviewed: 14 January 2015

    8.3
    Staff were very friendly and helpful.
    • Leisure trip
    • Family with older children

    Staff were very friendly and helpful. Central location and great breakfast!

There are also 37 reviews without text. These impact the overall review score.

Showing 1 - 69

Guests also reviewed these properties: