Piazza Cioccaro 5, 6900 Lugano, Switzerland
#2 of 41 hotels in Lugano
Guests' ChoiceBased on 988 hotel reviews
9.2Cleanliness
9.5
Comfort
9.5
Location
9.8
Facilities
9.3
Staff
9.7
Value for money
8.5
Free WiFi
9.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 13, 2024
Mary
BelgiumIncredibly welcoming staff, perfect central location, outstanding breakfast.
Stayed in April 2024
Reviewed: April 4, 2024
Eva
United States of AmericaN/a
Everything. Great location, clean well appointed large rooms with elegant design, professional and helpful staff, amazing breakfast. We will return!
Stayed in March 2024
Reviewed: April 4, 2024
Pakjira
ThailandBreakfast and dinner are superb. I love this hotel, Location is very center and near the super market, and drug store and the staffs are friendly. I'll definitely come back
Stayed in February 2024
Reviewed: April 3, 2024
Wendy
AustraliaFantastic location and facilities and outstanding value for money.
Stayed in April 2024
Reviewed: March 14, 2024
Hannah
SwitzerlandOur rooms were not very near each other
Location super, great bar, super breakfast, clean and modern.
Stayed in February 2024
Reviewed: March 12, 2024
Su-on
ThailandExcellent
Stayed in February 2024
Reviewed: March 7, 2024
Jennifer
United States of AmericaFor three people at that price, the room felt a little small. Also, no drawers to put away clothes, just a very small closet with a few hangers
Very clean room and an excellent breakfast buffet. Located right by the funicular from the train station, with many stores and restaurants nearby.
Stayed in March 2024
Reviewed: March 4, 2024
Sarah
MaltaAll good
Stayed in February 2024
Reviewed: February 10, 2024
Hadi
United Arab Emiratesbreakfast is perfect same as location,staff and so happy with the stay there for sure will be back
Stayed in February 2024
Reviewed: February 3, 2024
Joanna
United KingdomNothing
Location & friendly staff.
Stayed in January 2024
Reviewed: January 30, 2024
Jeffrey
SwitzerlandImpeccable quality of the establishment, excellent facilities, great room size, comfortable bed, very friendly and helpful personnel were all elements that made this hotel a "must" for a relaxing and trendy stay in Lugano. Well worth a repeat visit every time.
Stayed in January 2024
Reviewed: January 18, 2024
Peter
SwitzerlandThe room-scent in ground floor is a bit too much. Bar staff could be a bit more attentive. Waiting for 10 minutes with your glas empty is annoying.
My favourite hotel in Lugano. Clean, cool, comfy, Excellent breakfast. Nice view on the city quare and even over the roofs if you're in the top floor.
Stayed in January 2024
Reviewed: January 18, 2024
Jean
LuxembourgNothing
Everything
Stayed in December 2023
Reviewed: January 14, 2024
Michael
SlovakiaI could not think of anything I didn’t like.
Amazing service by very efficient and friendly staff. The hotel has an exceptional great atmosphere. Perfect location
Stayed in December 2023
Reviewed: January 10, 2024
Karen
CanadaNothing!
Wonderful Location, very comfortable room and service.
Stayed in October 2023
Reviewed: January 6, 2024
Ricardo
Puerto RicoHad a little mix up with one of the Employees at the front desk she was not the nicest but other than that the rest of the Staff was Great.
Property is Amazingly Beautiful and Location is 20/10 ! Tried the Breakfast Buffet and was Very Good. Room was Beautiful.
Stayed in December 2023
Reviewed: January 3, 2024
Zhang
SwitzerlandNothing
The location is great and the staff is very nice. The food and drinks are also very impressive. You should have breakfast here. I am super sensitive about the scents and sometimes it’s bothering for me because hotels in Europe use diffuser or other equipments a lot. The gentleman at the front desk helped me to ventilate the room and I feel much better. I really appreciate that. Since I live in Lucerne, next time when I want to go one day shopping in Milan I will definitely choose this hotel again.
Stayed in December 2023
Reviewed: January 3, 2024
Hamda
United Arab Emirates- Rooms were a bit old fashioned
- Reception staff were very friendly and super accommodating - Location was great! - breakfast was good - All our requests were met - Safe
Stayed in December 2023
Reviewed: December 30, 2023
Claudiu
SwitzerlandNothing to notice.
It was our second time at Luganodante. This time with bigger family and we needed two rooms. We got an upgrade for both! And they were also very close to each other. We had fun and had a great time. Breakfast is amazing!!!
Stayed in December 2023
Reviewed: December 25, 2023
Natalia
SwitzerlandStayed here many times. The hotel is in a great location, in the middle of the city, convenient for both coming by train (steps away from the lift which brings you from the station) and by car (parking garage inside of the building, though not free). Modern, freshly renovated rooms. Nice breakfast. Great, welcoming, helpful staff always! The restaurant is nice for dinner.
Stayed in November 2023
Reviewed: December 20, 2023
Vania
United KingdomShower a bit small
Modern facilities v clean. Excellent service. Good location
Stayed in December 2023
Reviewed: December 18, 2023
Eva
SwitzerlandLocation, staff courtesy, clean and equipped
Stayed in December 2023
Reviewed: December 18, 2023
Polina
Czech Republicroom was smaller than expected
excellent breakfast, comfy beds and great location close to everything. Staff was very polite and nice
Stayed in December 2023
Reviewed: December 14, 2023
Renee
United States of AmericaLove that there was such a focus on climate. A plant in the room to provide healthy oxygen was a nice touch! Extremely centrally located, which made for an easy walk everywhere! Will definitely stay here on our next visit!
Stayed in December 2023
Berlin, Germany
Buenos Aires, Argentina
Birmingham, UK
Natal, Brazil
San José, Costa Rica
Sunny Beach, Bulgaria
Kamiichi, Japan
Aizpute, Latvia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content