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Reviews of Touring au Lac 3 stars

Place Numa - Droz 1, 2001 Neuchâtel, Switzerland

#19 of 19 hotels in Neuchâtel

Guests' Choice

Review score

Based on 914 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    7.4

  • Location

    8.9

  • Facilities

    7.3

  • Staff

    8.2

  • Value for money

    7.3

  • Free WiFi

    8.2

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Showing 1 - 75

  • Reviewed: 5 May 2018

    • Leisure trip
    • Group
    • Single Room with Harbour View
    • Stayed 1 night

    At checkout although I paid on Booking.com they charged my credit card again. This was later canceled out but the process was unnerving. If you are assigned a room adjoining another room with a door the doors are NOT soundproof. I could easily hear the gentleman next door snoring and coughing

    Great location. Overall a friendly staff.

    Stayed in May 2018

  • Reviewed: 2 May 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast could be a little bit more varied.

    The hotel is located perfectly right at the lake promenade and walking distance to the city center. Cosy hotel with friendly staff. There is a public parking in front of the hotel and you get a voucher from the hotel for free parking which is excellent. Rooms are nice and confortable, free wi-fi.

    Stayed in April 2018

  • Reviewed: 15 April 2018

    • Business trip
    • Group
    • 2 rooms
    • Stayed 2 nights

    Heating on full blast through the night even if dial on radiator turned down making it difficult to sleep. WiFi was weak in one of the rooms my colleague was in which was no good for us as we were on a work related visit.

    Affordable, good location

    Stayed in April 2018

  • Reviewed: 30 March 2018

    • Business trip
    • Solo traveller
    • Twin Room with Harbour View
    • Stayed 1 night
    • Submitted via mobile

    The desk was not so confortable and no plugs available close to it, in particular for the laptop. The slippers costed CHF5.-

    Nice view on the harbor and lake. Calm. Comfortable bed. Very clean. Very helpful staff: good restaurants suggested for dinner

    Stayed in March 2018

  • Reviewed: 13 March 2018

    • Business trip
    • Group
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I didn't face any specific issues.

    Front desk was very friendly and had hassle free checkin and check out. Location is very good beside the lake. Nice clean rooms and good value for money. There are several restaurants nearbuy and very convenient. I was oferred a complimentary travel pass for local public transport ,covering my stay duration. I could use it for bus.

    Stayed in March 2018

  • Reviewed: 1 March 2018

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    The breakfast much below expectation considering the cost No place to keep the suitcase in the room No extra pillow in the room but I know could have requested one. I mentioned this to the receptionist and she was very understanding

    Location, cleanliness and the very friendly receptionist

    Stayed in February 2018

  • Reviewed: 19 February 2018

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Staff extremely helpful, provided an adaptor when my European one wouldn't fit the Swiss sockets and also gave me reliable guidance on where to eat & drink.

    Stayed in February 2018

  • Reviewed: 2 January 2018

    • Business trip
    • Solo traveller
    • Single Room with Harbour View
    • Stayed 13 nights

    Bed, felt uneasy. Springs giving lot of uncomfortable. Expected at least one day complementary break fast out of 14 days. Even free bus pass, i heard by my colleagues. Then i asked receptionist, that time she has given. It is very good if you provide the oven in the rooms.

    Wi-fi is quite good and rooms are cleaning on daily basis.

    Stayed in December 2017

  • Reviewed: 1 January 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No kettle and cups for hot drink.

    Room is spacious for three. Helpful staff and quick check out process. Like the free bus/train ticket. Good wifi.

    Stayed in December 2017

  • Reviewed: 15 December 2017

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Thin walls so you hear everything your neighbors do. Loud doors and creaking corridors. A good night's sleep is out of the question.

    Good location

    Stayed in December 2017

  • Reviewed: 13 December 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    The room was a bit small for 2 people with several suitcases, but if you are not traveling with a lot of baggage it is good. The street access in the front is kinda awkward if you have to drive there.

    The hotel is right by the lake and downtown Neuchâtel. It is very easy to get to everywhere by public transportation. The staff was very friendly and helped us with many small things over our 6 night stay.

    Stayed in December 2017

  • Reviewed: 10 December 2017

    • Business trip
    • Solo traveller
    • Single Room with Harbour View
    • Stayed 2 nights

    at marina there is a bar open until late at night with a very loud music, rooms overlooking marina are noisy at night, very hot in the rooms, unable to turn the heating down completely

    excellent location, 10 minutes from the railway station, at the lake shore, 5 minutes to the old town and shops, 10 minutes to the university

    Stayed in December 2017

  • Reviewed: 27 October 2017

    • Business trip
    • Solo traveller
    • Single Room with Harbour View
    • Stayed 3 nights

    Nice hotel! Quiet, in the city center, near shops and attractions. The rooms are simple and clean. Internet isn´t the best but it will get you through your email.

    Stayed in October 2017

  • Reviewed: 15 September 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Friendly helpful staff and assisted with the parking which is limited near the hotel. Great view from room of the lake. Staff also gave advise on sightseeing. The hotel was clean and the breakfast was enjoyable.

    Stayed in August 2017

  • Reviewed: 9 September 2017

    • Leisure trip
    • Couple
    • Twin Room with Harbour View
    • Stayed 2 nights

    Locality - so close to the lake yet the town was just across the road. Staff were welcoming and helpful pointing out places to see and things to do.

    Stayed in September 2017

  • Reviewed: 16 August 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The laundry service is pricey and took all day, but got the job done.

    Perfect location. Really close to everything, ideal room with street view. Helpful staff. The restaurant downstairs had delicious food. Would book here again.

    Stayed in July 2017

  • Reviewed: 28 July 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Vibrant area means noisy. The hotel provides complimentary ear plugs, which you will need. No A/C. So had to sleep with windows open with people drinking and yelling until 2 am. Staff ok but nothing more than that.

    Perfect location in vibrant marina area (during summertime)

    Stayed in July 2017

  • Reviewed: 26 July 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Could not get a room with a harbour view. Our room looked out over the roof. However, we did not spend so much time in the hotel so this did not matter so much and was overridden by the proximity of the hotel to the town and harbour.

    Excellent location close to the harbour and to the town centre. Receptionist was pleasant, courteous and efficient.

    Stayed in July 2017

  • Reviewed: 14 July 2017

    • Business trip
    • Solo traveller
    • Superior Comfort Double Room
    • Stayed 3 nights

    Breakfast is expensive, if all you want is a bowl of cereal, but maybe that's just Switzerland ...

    Having stayed at this hotel a few times, this room was a step above my normal (which are in need of refurb). This particular room (110) was very high standard

    Stayed in July 2017

  • Reviewed: 11 June 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Earplugs were provided. Whilst I didn't need them on my visit there was a letter in my room advising of concerts and entertainment on the lakefront in the summer. Nothing doing on my trip, but worth being aware of.....

    Nice location, reasonable price.

    Stayed in June 2017

  • Reviewed: 31 May 2017

    • Business trip
    • Solo traveller
    • Single Room with Harbour View
    • Stayed 1 night

    Room did not have aircon therefore it feels very warm and sticky over night during summer. When I was there outside temperature was 30°C.

    Nice hotel directly next to the marina harbor lakeside with free of charge WiFi and free of charge car park which is extraordinary and really important in that town!! Personnel was ok, room was fine.

    Stayed in May 2017

  • Reviewed: 19 December 2016

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    There was the smell of meal cooked by the restaurant under the hotel building.

    The bed was very comfortable. The room was clean. The location was nice due to the view of the lake.

    Stayed in December 2016

  • Reviewed: 25 August 2016

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Rooms could use a refurb

    Great location (centre of town, right on the lake) Breakfast is fine, WiFi is ok, bed comfy enough. Good value mexican restaurant

    Stayed in August 2016

  • Reviewed: 15 August 2016

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Poor breakfast - the glasses for juice were ridiculously small. Small room however my reservation for single room was changed for double. In the room you can noticed that it is old hotel. Visible defects on the walls and doors. During check in receptionist suggested to pay at once becouse of expected huge amount of check outs next day. When I came next day morning to check out there was a lot of people next to the reception but no one from the service.

    Location was OK but a bit noisy. However the window was really good and stopped the noises from outside. Bottle of water in the room for free.

    Stayed in August 2016

  • Reviewed: 5 August 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Can be noisy. Stay coincided with Swiss national day 1st August fireworks were great but the normally reserved Swiss really let their hair down late into the night.

    Location is great on the lake.

    Stayed in August 2016

  • Reviewed: 8 June 2018

    • People with friends
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Very simple rooms for the price u pay for

    Location

    Stayed in June 2018

  • Reviewed: 7 June 2018

    • Leisure trip
    • People with friends
    • Twin Room with Harbour View
    • Stayed 2 nights
    • Submitted via mobile

    We reserved a harbor view and got a parking lot view

    Location

    Stayed in June 2018

  • Reviewed: 14 May 2018

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    great location, view on the harbor.

    Stayed in May 2018

  • Reviewed: 12 May 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Small room and a bit oldfashonned

    Perfect location. Great breakfast

    Stayed in May 2018

  • Reviewed: 1 May 2018

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    THE BED SHEETS AND MATTRESSES WERE DIRTY AND THE ROOM WAS NOT SO CLEAN. AFTER HAVING TALKED ABOUT THE STAFF I HAVE CHANGED ROOM.

    Stayed in April 2018

  • Reviewed: 13 April 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very cozy hotel in the center of Neuchâtel. Room was not big, but clean and comfortable. Personal was very intelligent. Really enjoyed this place.

    Stayed in April 2018

  • Reviewed: 26 March 2018

    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    Rooms are not very well soundproofed

    Comfortable and well located

    Stayed in March 2018

  • Reviewed: 14 February 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    neighbouring bar noise until early morning. tiny pillow

    location, staff, cleanliness, shower, bath, lighting, value

    Stayed in February 2018

  • Reviewed: 23 January 2018

    • Business trip
    • Solo traveller
    • Twin Room with Harbour View
    • Stayed 1 night

    Hotel position, style

    Stayed in January 2018

  • Reviewed: 12 January 2018

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Great location close to the lake

    Stayed in January 2018

  • Reviewed: 19 December 2017

    • Business trip
    • Group
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    The facilities are not as good as i expected

    The location and the hotel is so homey

    Stayed in December 2017

  • Reviewed: 16 December 2017

    • Business trip
    • Solo traveller
    • Single Room with Harbour View
    • Stayed 4 nights
    • Submitted via mobile

    Noisy, small, hard to find, no useable outlets for laptop and phone.

    Staff was very friendly and helpful.

    Stayed in December 2017

  • Reviewed: 3 December 2017

    • Business trip
    • Solo traveller
    • Single Room with Harbour View
    • Stayed 3 nights

    There is a bar below the hotel that plays music till 12:30. On the second floor, you still hear it clearly.

    Friendly staff.

    Stayed in December 2017

  • Reviewed: 20 November 2017

    • Business trip
    • Solo traveller
    • Twin Room with Harbour View
    • Stayed 1 night

    Room was a little on the small size.

    Great location

    Stayed in October 2017

  • Reviewed: 21 October 2017

    • Business trip
    • Solo traveller
    • Single Room with Harbour View
    • Stayed 4 nights
    • Submitted via mobile

    Cleanliness of the rooms (especially carpet) is not satisfactory at all. Really needs some work done.

    Great location.

    Stayed in October 2017

  • Reviewed: 5 October 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Shampoo in Bathroom is empty.

    Bed is comfortable. This hotel have rooms of lake view and lake view is wonderful. You must see the sunrise at lake.

    Stayed in October 2017

  • Reviewed: 4 October 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Location was excellent. We enjoyed our time in neuchatel.

    Stayed in September 2017

  • Reviewed: 22 September 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast

    Very situated close to the lake and the public transportation. Having easy access to wifi was perfect

    Stayed in August 2017

  • Reviewed: 14 August 2017

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Parking is a challenge

    Central location. Simple but good

    Stayed in July 2017

  • Reviewed: 11 August 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    great location.

    Stayed in July 2017

  • Reviewed: 4 August 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Missed a fridge

    Very central. Staff helpful, room adequate, and clean

    Stayed in July 2017

  • Reviewed: 30 July 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Very central, next to lake and buses. Very good restraurent next hotel

    Stayed in July 2017

  • Reviewed: 26 July 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night

    Finding a way to the parking lot was a bit difficult - had to break a traffic rule or two...

    everything

    Stayed in July 2017

  • Reviewed: 19 July 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Hotel was tired, there was rubbish by a service entrance. Very basic.

    Location

    Stayed in July 2017

  • Reviewed: 16 July 2017

    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    Rooms need renovation. Only some rooms have air-conditioning. No vegetables on the breakfast.

    Very nice location by the lake, close to the center.

    Stayed in June 2017

  • Reviewed: 13 July 2017

    • Leisure trip
    • Family with young children
    • Twin Room with Harbour View
    • Stayed 1 night
    • Submitted via mobile

    Bugs in the room, no front desk clerk after 11 pm

    Location

    Stayed in July 2017

  • Reviewed: 12 July 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights

    A bit noisy on Saturday nights. Parking difficult on weekdays!

    Excellent location and comfortable accommodation.

    Stayed in July 2017

  • Reviewed: 5 July 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Perfect location, nice personel, everything clean and functioning.

    Stayed in June 2017

  • Reviewed: 25 June 2017

    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 4 nights
    • Submitted via mobile

    It was all good.

    Great staff, very helpful.

    Stayed in June 2017

  • Reviewed: 23 June 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Not ready for high temperatures. A bit noisy (mexican restaurant in the base floor).

    Great location. Fine service.

    Stayed in June 2017

  • Reviewed: 21 June 2017

    • Business trip
    • Solo traveller
    • Single Room with Harbour View
    • Stayed 1 night
    • Submitted via mobile

    A bit noisy, not ready for high temperatures

    Nice location, great service

    Stayed in June 2017

  • Reviewed: 7 June 2017

    • Leisure trip
    • Couple
    • Twin Room with Harbour View
    • Stayed 1 night
    • Submitted via mobile

    Perfect location

    Stayed in June 2017

  • Reviewed: 1 June 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night

    The room is small and smelly! Noisy at night!

    Location

    Stayed in May 2017

  • Reviewed: 10 April 2017

    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 2 nights

    wifi network can be better

    nice clean hotel with well renovated roam

    Stayed in March 2017

  • Reviewed: 10 April 2017

    • Leisure trip
    • Group
    • Twin Room with Harbour View
    • Stayed 1 night

    Breakfast selection poor, not refreshed

    Location fantastic

    Stayed in April 2017

  • Reviewed: 9 March 2017

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Room position. The window was on internal view. Hotel itself is pretty old.

    Close to the city center. The room was recently renovated.

    Stayed in March 2017

  • Reviewed: 24 February 2017

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The noise from the discotheque on the ground floor of this hotel.

    The staff really friendly and helpful.

    Stayed in January 2017

  • Reviewed: 28 November 2016

    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    We would like to have more space in our the room.

    The location was excellent. The beds were very comfortable. The staff was very smart and helpful.

    Stayed in November 2016

  • Reviewed: 28 November 2016

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The wifi didn't work in my room.

    Room very quiet

    Stayed in November 2016

  • Reviewed: 22 November 2016

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights

    Unfortunately i do not have a view for the lake. Very nice breakfast.

    Stayed in November 2016

  • Reviewed: 11 October 2016

    • Couple
    • Twin Room with Harbour View
    • Stayed 3 nights

    Wifi was slow,

    Lovely, well maintained hotel, with friendly staff, excellent location and parking in front of the door.

    Stayed in October 2016

  • Reviewed: 7 October 2016

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    No Bar

    Friendly receptionist

    Stayed in October 2016

  • Reviewed: 20 September 2016

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights

    WiFi was intermittent.

    Location was excellent. Staff were very friendly and helpful.

    Stayed in September 2016

  • Reviewed: 2 August 2016

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    The hotel is a bit outdated and the rooms didn't have air conditioning.

    The location is excellent.

    Stayed in July 2016

  • Reviewed: 26 July 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    breakfast is expensive (18chf) and poor

    good location

    Stayed in July 2016

  • Reviewed: 24 July 2016

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 5 nights

    Excellent service of the personnel

    Stayed in June 2016

  • Reviewed: 22 July 2016

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Everything okay

    Stayed in June 2016

  • Reviewed: 3 July 2016

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    a tiny room with a smell of an old hotel. Ok for one night, but would not like to stay longer

    Friendly staff, good location

    Stayed in June 2016

  • Reviewed: 24 June 2016

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    It was noisy at night.

    Friendly reception.

    Stayed in May 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 27 May 2016

    • Leisure trip
    • Solo traveller

    The room was small but it was OK for 1 person. There was no view of the Lake and the room did not have coffee making facilities

    The bed was very comfortable and it was easy to access transport. Breakfast was reasonable value there was sufficient to chose from

There are also 55 reviews without text. These impact the overall review score.

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