Parking situation is terrible. Here's what their listing states: Public parking on the roads is free of charge in the evenings and during the night. A public car park is available for a fee in the immediate vicinity. THIS IS TOTAL UNTRUTH !!!! We have a 40 euros parking ticket to confirm this misinformation. We parked our car in the front per the listing info, unloaded, walked to beach and had a coffee. Returned 45 mins later to the ticket. Went to front desk to discuss the listing info, I was informed they DID NOT have any parking. Hunted down the Polezi ticket person to discuss, he informed us that the hotel did not have any parking and furthermore there are NO SIGNS in front of the hotel to provide information. There were several other cars parked at this location with Swiss license plates. Unfortunately, we are easy target due to our Germany license plate. I would not recommend this hotel if you are driving.

Location was great

Stayed in April 2024

All was good

Very old and beautiful building on the 1st row by the lake. Amazing lake view from the balcony. Nice breakfast. For the quick stay in Lugano it’s a good option

Stayed in April 2024

The door knob kept falling off and one couldn’t turn off the radiator in the bathroom. Plus we got lock in on the breakfast terrace!

The location and the character of the hotel

Stayed in April 2024

Breakfast was very basic , very average coffee , croissants did not feel fresh, some jams, one sort of bread, cheese and salami, one sort of cereals and eggs to self boil.

Location in the close proximity to bus, boat and train stop, directly on the lake promenade and easy to get to town by foot or by public transport. The hotel is furnished in art deco style but it feels like it would eventually need refreshment, but still nice. For the city tax you get a Ticino card, which allows you to travel in whole Ticino free of charge, with public you need to ask for it at the reception.

Stayed in March 2024

Everything was good except facilities at the bathroom.

Staff, spirit and classic style

Stayed in March 2024

The bed was not very comfortable and the electric blind on one of the windows in the room was broken and couldn't be raised - fortunately the other one did work so we could still get the lake view. The kitsch decor - ranging from pictures of the knights of Malta to suggestive half-naked women, including on ceiling panels in the dining room - may not be to everyone's taste

The location of the hotel is ideal, directly overlooking Lake Lugano in the Paradiso section of town, and a pleasant 15 minute walk to the center. The building itself is gorgeous and while the hotel itself is pretty run down (it has a 1970s feel), the lack of any attempt to make it more luxurious means it is good value for money. In fact, the decor throughout the hotel looks like the owners spent a lot of time rummaging around at yard sales looking for an assortment of kitsch items.

Stayed in March 2024

Victorian style finishing

Stayed in February 2024

It is a vintage hotel. Floors ere very squeaky . The view from my window was amazing!

The location was perfect!

Stayed in February 2024

Fair enough

Stayed in January 2024

Whilst everything was neat and clean the Hotel is looking very tired and dated with too many old artifacts all over the place

Hotel Victoria is in a good position opposite the beautiful Lake Lugano making it easy to walk along the waterfront to the town.....

Stayed in January 2024

Although the building looks nice, it is old and needs serious refurbishment. From the outside, it almost looks abandoned. It is easy to notice inside that the hotel needs various works and there is an odd smell of an old (not too clean) building even in the rooms. So, the overall feeling is that the hotel is not maintained well and that you don't feel completely comfortable while staying there. Below the hotel, there is a nightclub (other reviews do not mention it), so music can be heard in rooms. It is not too strong, but consider using earplugs if you are a light sleeper. It is a pity that a nice building in a great location is far from being in good condition, so this can ruin an experience. Considering the price, it definitely should be improved.

The front office staff was friendly and helpful. The beds are comfortable. The interior design is nice. The location is good, and the lake view is really nice and enjoyable.

Stayed in December 2023

A quaint little Hotel,nice people, good food The balcony was fantastic

Stayed in October 2023

The building is old and rather eclectic. Bathrooms are huge but inconvenient. The bed was short for my height and the blankets were extremely tiny.

A little bit further away from the center but still easy to get to. The stuff is extremely helpful and nice.

Stayed in October 2023

- Breakfast was pretty embarrassing. Not much of a selection at all. - Furniture could be modernised

- Comfortable beds - Decent location - Clean - Friendly staff

Stayed in November 2023

Nothing

Very central in Paradiso just across the road from the lake promenade. Lovely stay have stayed here before. Location makes up for anything missing.

Stayed in October 2023

The breakfast was very poor.

Location is great and friendly staff.

Stayed in October 2023

the room was old and the bed was like hostile

i like the breakfast and the behaviours of reception

Stayed in October 2023

Wifi connection on the 4th floor

View from balcony

Stayed in October 2023

Wifi is not good

Historical type hotel,place,breakfast,clean

Stayed in October 2023

No air conditioning, so needed to keep the balcony doors open, but that end of town was reasonably quiet to be able to do that. No tea or coffee facilities in the room, or a fridge, that would have made all the difference, as prices in switzerland is so expensive.

The balcony view to the lake was beautiful. I liked the old style building, but definitely needs a update, but if you like old world charm it's great. The breakfast was very good, and able to sit on the 1st floor balcony for breakfast, looking out at the lakr was delightful. Staff were helpful in the office and at the breakfast.

Stayed in October 2023

Parking facilities are not part of the hotel and although there is parking opposite, it’s very expensive. Restaurant pricey and food not up to standard. Hotel could do with a refresh.

Great location and lovely view of the lake from room. Nice to sit out on the balcony. Good size room.

Stayed in October 2023

Said they had air conditioning, but they would not provide the remote to enable it! They said you can use it except certain times of the year. It was a very warm day and evening, so we had to leave the windows open at night, because it was too warm and with the windows open it was VERY noisy.

Location and view were amazing

Stayed in September 2023

The entire building smelled like heavy cigar smoke. I felt every spring in the mattress pressing into my back. There was no where to stop and park to check-in. The floor squeaks loudly with every step. The “remodeling” looks like it was done by people with zero experience remodeling.

Located directly on the water

Stayed in September 2023

Hotel needs a refurbishment.

Great location and lovely staff

Stayed in September 2023