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Reviews of Villa Principe Leopoldo 5 stars

Via Montalbano 5A, 6900 Lugano, Switzerland

#9 of 102 hotels in Lugano

Guests' Choice

Review score

Based on 378 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    9.2

  • Facilities

    8.8

  • Staff

    9

  • Value for money

    8

  • Free WiFi

    8.8

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Showing 1 - 75

  • Reviewed: 16 July 2018

    8.3
    A very pleasant hotel of the luxury variety
    • Leisure trip
    • Solo traveller
    • Junior Suite (2 Adults)
    • Stayed 1 night

    The location is such that you really go there for the hotel. For most people it is not possible to get down to the lake or elsewhere without transport. I was surprised at what appeared to be a very limited choice of wines by the glass. For these types of hotel it is very difficult for the staff to balance professionalism and appearing supercilious. I found the staff here were slightly on the wrong side of the balance.

    This is a luxury hotel. The room and in room facilities were excellent. The pool looked pleasant. Their gourmet restaurant was reasonable as such. The gardens were well kept and the view from the terrace magnificent.

    Stayed in July 2018

  • Reviewed: 21 May 2018

    9.2
    Staff really nice and helpfull
    • Leisure trip
    • Couple
    • Junior Suite (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Master suite had no bath... to bad. Parking most off the time full because small place to park Expensive but that is Switzerland ;)

    Staff really nice and helpfull Good breakfast Upgrade to master suite (free!!) amazing room!! And the junior room to! Free Nespresso coffee in the hotelroom Amazing view Quiet and peacefull Parking place

    Stayed in May 2018

  • Reviewed: 23 March 2018

    10
    Absolutely excellent
    • Leisure trip
    • Family with young children
    • Junior Suite (2 Adults)
    • Stayed 2 nights

    The restaurant senior staff were a little arrogant and in some cases treated junior staff poorly. You felt sometimes that as a customer you were not a priority.

    The property is beautiful, and the room and view were spectacular!

    Stayed in February 2018

  • Reviewed: 12 October 2017

    10
    Perfecto!
    • Leisure trip
    • Couple
    • Junior Suite (2 Adults)
    • Stayed 5 nights

    Absolutely beautiful and elegant property with panoramic views of Lugano. Well appointed, large room with all the amenities one could want. Fabulous Michelin starred restaurant (pricey) and outstanding breakfast buffet. You pay for it all, but it's totally worth it.

    Stayed in October 2017

  • Reviewed: 5 September 2017

    9.2
    Fabulous!
    • Leisure trip
    • Family with young children
    • Panorama One Bedroom Suite with Balcony (3 Adults)
    • Stayed 4 nights

    We had a lovely lovely stay at the hotel! the staff, the location, the breakfast and the rooms - everything was fantastic! The room had a beautiful view of lake lugano and a great balcony! the location was just perfect!

    Stayed in August 2017

  • Reviewed: 24 August 2017

    8.8
    Fabulous views and service - cold swimming pool
    • Leisure trip
    • Couple
    • Deluxe One Bedroom Suite with Balcony (2 Adults)
    • Stayed 2 nights

    The pool was supposed to be heated but as usual at hotels wasn't, or if it was then it needed to be heated more. The bathroom was on the small side with only one sink which seemed a shame as there was so much unnecessary storage space with two walk in wardrobes.

    Room was spacious and the bed comfortable with soft pillows.. Lovely view from the bedroom, the terrace and the restaurant. Great snacks served with drinks. Excellent breakfast with sumptuous home made cakes. Great service at breakfast, dinner and at the bar. Was very pleased with the massage in the spa, the therapist listened to exactly what I wanted (which is unusual) and did that and more. Reception staff extremely helpful.

    Stayed in August 2017

  • Reviewed: 24 August 2017

    9.2
    Amazing views staff and food made for a memorable stay.
    • Leisure trip
    • Family with young children
    • Panorama One Bedroom Suite with Balcony (2 Adults)
    • Stayed 1 night

    Switzerland is expensive and this hotel is no exception. Although we LOVED our lunch by the pool and FABULOUS dinner it was eye-waveringly expensive.

    WOW what a view from the restaurant! We loved our 1 night stay here. Would totally recommend. Food was sensational so were the staff.

    Stayed in August 2017

  • Reviewed: 23 August 2017

    9.6
    Supurb in everyway.
    • Leisure trip
    • Family with young children
    • Junior Suite (2 Adults)
    • Stayed 1 night

    Not much everthing was great. Make sure you book for dinner otherwise you could miss out.

    Spectacular- exceeded all expectations. The best breakfast ever and views are truely fantastic.

    Stayed in July 2017

  • Reviewed: 9 August 2017

    7.1
    The view is great, breakfast excellent and plenty of choices...
    • Leisure trip
    • Family with young children
    • Panorama One Bedroom Suite with Balcony (3 Adults)
    • Stayed 1 night
    • Submitted via mobile

    For a 5-star hotel, you expect everything to be impeccable, but some finishing touches were missing. The lounge chair covers by the pool are not entirely clean, room doors show wear and tear, you have to walk to the other property to get to the gym, etc. Staff at the restaurant wasn't overly friendly and everything is very expensive

    The view is great, breakfast excellent and plenty of choices, nice to have it outside on beautiful patio. Bed was super comfortable. Aqua di Parma bathroom products

    Stayed in August 2017

  • Reviewed: 17 July 2017

    8.8
    Really Beautiful Villa, breathtaking views of the lake...
    • Leisure trip
    • Family with young children
    • Junior Suite (2 Adults)
    • Stayed 5 nights
    • Submitted via mobile

    Service was not consistent.

    Really Beautiful Villa, breathtaking views of the lake Lugano and the mountains. Upscale resort for couples and families. Gorgeous and comfortable rooms.

    Stayed in July 2017

  • Reviewed: 19 June 2017

    9.6
    Truly heaven on earth
    • Business trip
    • Solo traveller
    • Junior Suite (1 Adult)
    • Stayed 5 nights
    • Submitted via mobile

    What's not to like?!

    Over the top amazing! Staff is fabulous. Lino was so helpful when i needed a taxi or anything else. The restaurant staff are on a slow pace but I was on business pace. Nice break from the speed of normal life. Sweet treats to include black licorice in the lobby. Even had an extra afternoon and who can beat drinks and shopping while at the pool! I hope I can gets reservation when I need it for June 2019!

    Stayed in June 2017

  • Reviewed: 21 May 2017

    9.6
    I like room balcony where you can see the city and lakeside...
    • Leisure trip
    • Couple
    • Deluxe One Bedroom Suite with Balcony (2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    No things

    I like room balcony where you can see the city and lakeside and the mountains around the lake and buildings,houses it is beautiful seeing it's worth going to the city

    Stayed in May 2017

  • Reviewed: 21 March 2017

    9.6
    It felt like being a part of a global family
    • Leisure trip
    • Family with young children
    • Signature Lake Suite with Balcony and Private Spa Access
    • Stayed 3 nights

    The room service was ok. But compared with the high prices we expected a bit more.

    Families with children are really welcome! The staff AND the guests are just great and friendly. A perfect mixture between different cultures and so a potporri of needs all mastered with caring respect and tolerance.

    Stayed in March 2017

  • Reviewed: 13 March 2017

    10
    Nice upgrade was offered with fantastic view room
    • Business trip
    • Solo traveller
    • Junior Suite (1 Adult)
    • Stayed 3 nights

    The hotel was preparing for the season, so some noise was a problem, with hotel stuff willing to compensate...

    Nice upgrade was offered with fantastic view room

    Stayed in March 2017

  • Reviewed: 15 February 2017

    9.2
    Overall the hotel view is fantastis and hotel atmosphere is nice
    • Leisure trip
    • Family with young children
    • Junior Suite (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Swimming pool is in outdoor area which is very cold in this winter time.. No fitness center in this hotel. Choices of breakfast food is not a rich one, but stil ok. Almond milk is to sweet.

    Stayed in February 2017

  • Reviewed: 22 October 2016

    7.1
    Location, Location, Location
    • Leisure trip
    • Solo traveller
    • Junior Suite (2 Adults)
    • Stayed 3 nights

    Restaurant menu was limited and overpriced $45 for a hamburger and no there weren't fries with that. Also, could have been because I was facing the front grass instead of water but I came home with a slew of bug bites. Admittedly I did open the sliding door which may have let them in but there wasn't a screen. Room service wasn't very thorough.

    Location was stunning but definitely ask to stay in the original building. The "new" building feels a bit run down.The staff was also very polite and accomodating and the spa was gorgeous. Breakfast was also fantastic.

    Stayed in September 2016

  • Reviewed: 17 October 2016

    9.6
    Lovely hotel, and I will stay there again when visit Lugano next time
    • Leisure trip
    • Family with young children
    • Deluxe One Bedroom Suite with Balcony (2 Adults)
    • Stayed 1 night

    This was my second time staying in this hotel. Very nice place with great lake view. It is 10 min from downtown, hotel shuttle bus is very conveniant. Good breakfast.

    Stayed in October 2016

  • Reviewed: 8 October 2016

    10
    Nothing to fault this hotel
    • Leisure trip
    • Couple
    • Deluxe One Bedroom Suite with Balcony (2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    My stay could have been longer....

    View = excellent Food = delicious Wines = also delicious Staff = superb Room = outstanding Spa = supremely relaxing

    Stayed in October 2016

  • Reviewed: 27 September 2016

    8.3
    Ambience with a view
    • Leisure trip
    • Couple
    • Signature Lake Suite with Balcony and Private Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    The only thing - towels in the room saw better days.. for a 5 star hotel a bit of a let down:(

    Great staff, great food, lovely spa and pool, great views, ambient

    Stayed in September 2016

  • Reviewed: 30 August 2018

    10
    I’m gonna go back for sure!
    • Leisure trip
    • People with friends
    • Panorama One Bedroom Suite with Balcony (3 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    I’m gonna go back for sure!!!!

    Stayed in August 2018

  • Reviewed: 27 August 2018

    9.6
    Staggering villa overlooking beautiful Lago di Lugano.
    • Leisure trip
    • Couple
    • Panorama One Bedroom Suite with Balcony (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Staggering villa overlooking beautiful Lago di Lugano. Phenomenal views. Beautiful suites Excellent restaurant, quite traditional

    Stayed in August 2018

  • Reviewed: 7 August 2018

    9.2
    Very friendly staff explained everything to perfection
    • Leisure trip
    • Solo traveller
    • Junior Suite (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Very friendly staff explained everything to perfection

    Stayed in July 2018

  • Reviewed: 17 June 2018

    10
    An outstanding resort in beautiful city with friendly staff...
    • Leisure trip
    • Couple
    • Junior Suite (2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    An outstanding resort in beautiful city with friendly staff and good services.

    Stayed in June 2018

  • Reviewed: 9 June 2018

    9.6
    Excellent
    • Leisure trip
    • Couple
    • Junior Suite (2 Adults)
    • Stayed 1 night

    Fabulous location and beautiful propetry - staff were excellent

    Stayed in June 2018

  • Reviewed: 28 April 2018

    10
    Everythng was excellent
    • Business trip
    • Solo traveller
    • Junior Suite (1 Adult)
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everythng was excellent

    Stayed in April 2018

  • Reviewed: 25 April 2018

    10
    thx all the stuff and esp Aurora!
    • Leisure trip
    • Couple
    • Junior Suite (2 Adults)
    • Stayed 3 nights

    its the place where you want to stay forever ))

    Stayed in April 2018

  • Reviewed: 22 April 2018

    9.2
    Amazing hotel
    • Leisure trip
    • Family with young children
    • Panorama One Bedroom Suite with Balcony (3 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    no air condition in March.

    everything

    Stayed in March 2018

  • Reviewed: 14 March 2018

    10
    really everything was great!
    • Couple
    • Junior Suite (2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    really everything was great! room,service,stuff!We will come again

    Stayed in March 2018

  • Reviewed: 1 March 2018

    8.8
    Fabulous views of the lake, excellent restaurant with very...
    • Leisure trip
    • Couple
    • Junior Suite (2 Adults)
    • Stayed 1 night

    Fabulous views of the lake, excellent restaurant with very competent staff.

    Stayed in February 2018

  • Reviewed: 25 January 2018

    7.5
    Beautiful view
    • Business trip
    • Solo traveller
    • Junior Suite (1 Adult)
    • Stayed 2 nights
    • Submitted via mobile

    Limited variety of hot beverages available complimentary in the room, which normally offered in most 4-5 stars Hotels around the world.

    Spacious rooms

    Stayed in January 2018

  • Reviewed: 20 November 2017

    7.1
    the food is not so good.
    • Business trip
    • Solo traveller
    • Junior Suite (1 Adult)
    • Stayed 1 night

    the food is not so good. The bed was very hard. In the bathroom, some stuff was moving. Not ok for 5 stars.

    Stayed in November 2017

  • Reviewed: 12 November 2017

    9.2
    View was stunning.
    • Leisure trip
    • Couple
    • Deluxe One Bedroom Suite with Balcony (2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    View was stunning.

    Stayed in November 2017

  • Reviewed: 7 November 2017

    9.6
    Excellent hotel with old world European flair
    • Leisure trip
    • Couple
    • Junior Suite (2 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    Restaurant had limited menu options

    Property layout and guest rooms were excellent

    Stayed in October 2017

  • Reviewed: 15 October 2017

    10
    A beautiful hotel with an outstanding view of the lake.
    • Leisure trip
    • Group
    • Deluxe One Bedroom Suite with Balcony (2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    Natalia at the reception was very helpful and very welcoming on our arrival. A great selection of breakfast.

    Stayed in October 2017

  • Reviewed: 28 September 2017

    9.2
    Cleanliness, view, location, staff
    • Leisure trip
    • Couple
    • Signature Lake Suite with Balcony and Private Spa Access
    • Stayed 4 nights
    • Submitted via mobile

    Room service is not up to the standards

    Cleanliness, view, location, staff

    Stayed in September 2017

  • Reviewed: 3 September 2017

    7.9
    Great sized rooms.
    • Leisure trip
    • Group
    • Deluxe One Bedroom Suite with Balcony (2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    There was very little choices at breakfast. Pool wasn't very warm.

    Great sized rooms.

    Stayed in September 2017

  • Reviewed: 31 August 2017

    5.0
    Nice staff , elegant hotel but needs upgrade of many facilities
    • Leisure trip
    • Family with young children
    • Panorama One Bedroom Suite with Balcony (3 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    Very poor air-conditioner

    Fast Wifi

    Stayed in August 2017

  • Reviewed: 25 August 2017

    10
    Very nice hotel with lovely view
    • Leisure trip
    • Family with young children
    • Junior Suite (2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Very nice hotel with lovely view

    Stayed in August 2017

  • Reviewed: 17 August 2017

    9.6
    Absolutely outstanding in every way - even the prices are...
    • Leisure trip
    • Couple
    • Deluxe One Bedroom Suite with Balcony (2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Absolutely outstanding in every way - even the prices are reassuringly expensive! If anything is worth it though, this hotel is.

    Stayed in July 2017

  • Reviewed: 2 August 2017

    10
    Definitely going back very soon.
    • Business trip
    • Couple
    • Junior Suite (2 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    Food

    Awesome experience

    Stayed in August 2017

  • Reviewed: 17 July 2017

    10
    Everthing
    • Leisure trip
    • Couple
    • Junior Suite (2 Adults)
    • Stayed 1 night

    Service on the pool

    Everthing

    Stayed in July 2017

  • Reviewed: 14 May 2017

    10
    very nice hotel with stunning views and great staff
    • Leisure trip
    • Couple
    • Junior Suite (2 Adults)
    • Stayed 2 nights

    nothing at all

    the food and coctails

    Stayed in May 2017

  • Reviewed: 9 May 2017

    8.8
    Beds and pillows could have been more comfortable
    • Leisure trip
    • Couple
    • Junior Suite (2 Adults)
    • Stayed 7 nights

    Beds and pillows could have been more comfortable

    Stayed in May 2017

  • Reviewed: 30 April 2017

    10
    Great hideaway
    • Leisure trip
    • Couple
    • Deluxe One Bedroom Suite with Balcony (2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Views

    Stayed in April 2017

  • Reviewed: 27 April 2017

    7.9
    Location , view , room
    • Leisure trip
    • Family with young children
    • Panorama One Bedroom Suite with Balcony (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Breakfast

    Location , view , room

    Stayed in April 2017

  • Reviewed: 18 April 2017

    10
    Perfect short stay close to Lugano
    • Leisure trip
    • Couple
    • Junior Suite (2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    Nice selection of gluten free foods

    Stayed in April 2017

  • Reviewed: 9 February 2017

    10
    Everything , view
    • Leisure trip
    • Family with young children
    • Deluxe One Bedroom Suite with Balcony (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything , view

    Stayed in February 2017

  • Reviewed: 30 January 2017

    9.6
    On top of Lugano
    • Business trip
    • Solo traveller
    • Junior Suite (1 Adult)
    • Stayed 1 night

    Wonderful location with beautiful views on the lake and Lugano. Beautiful building. Friendly and helpful staff and General Manager

    Stayed in January 2017

  • Reviewed: 23 January 2017

    10
    Home away from Home.
    • Family with young children
    • Deluxe One Bedroom Suite with Balcony (2 Adults)
    • Stayed 5 nights
    • Submitted via mobile

    Home away from Home.

    Stayed in January 2017

  • Reviewed: 9 January 2017

    10
    An amazing getaway!
    • Leisure trip
    • Couple
    • Princess Garden Suite with Private Spa Access
    • Stayed 2 nights

    Amazing rooms and views and the dinner at the restaurant was delicious! The private Spa visit is something not to be missed.

    Stayed in January 2017

  • Reviewed: 20 November 2016

    9.6
    Very good experience !
    • Business trip
    • Solo traveller
    • Junior Suite (1 Adult)
    • Stayed 1 night
    • Submitted via mobile

    A bit far away from city center

    Size of the room Calm

    Stayed in October 2016

  • Reviewed: 16 November 2016

    4.6
    Personell kindness
    • Leisure trip
    • Couple
    • Deluxe One Bedroom Suite with Balcony (2 Adults)
    • Stayed 2 nights

    Personell kindness

    Stayed in November 2016

  • Reviewed: 12 November 2016

    10
    Business Stay
    • Business trip
    • Solo traveller
    • Junior Suite (1 Adult)
    • Stayed 1 night

    Car parking could have been easier

    Stayed in November 2016

  • Reviewed: 8 November 2016

    9.6
    Wonderful gem of a hotel in Lugano!
    • Leisure trip
    • Couple
    • Deluxe One Bedroom Suite with Balcony (2 Adults)
    • Stayed 4 nights

    Wish we had known that there was a sauna and steam room available to us.

    Luxurious and Elegant. We felt pampered.

    Stayed in October 2016

  • Reviewed: 30 October 2016

    3.8
    Poor Experiance, nothing especial in Lugano and the hotel
    • Leisure trip
    • Group
    • Junior Suite (2 Adults)
    • Stayed 2 nights

    Location is too far from the lake and hard to get down as its in high location.

    The Spa

    Stayed in October 2016

  • Reviewed: 13 October 2016

    10
    A perfect weekend
    • Leisure trip
    • Couple
    • Junior Suite (2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Very convenient rooms, stunning views and a warm atmospere!

    Stayed in September 2016

  • Reviewed: 3 October 2016

    10
    Splendid
    • Leisure trip
    • Couple
    • Deluxe One Bedroom Suite with Balcony (2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    None

    Everything

    Stayed in September 2016

  • Reviewed: 2 October 2016

    7.9
    Great hotel
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    The location and the view great

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 27 April 2016

    10
    Staff is extremely friendly .
    • Leisure trip
    • Group

    Staff is extremely friendly . Italian sharm with swiss excellence. If you want something special, pumper yourself with location, nice room, excellent food, you have to visit this hotel. It is worth the money paid.

  • Reviewed: 4 March 2016

    5.4
    I was moved twice from my room, both rooms had absolutely no...
    • Leisure trip
    • Solo traveller

    I was moved twice from my room, both rooms had absolutely no views, I had shrubs as a view. The room had no working heat, the technicians spent about an got trying to fix it and made a mess, it was a cold night. The following day the room had water issues with brownish water. Highly disappointed with the property and views, definitely Beyoncé will not be visiting this property in the next months.

  • Reviewed: 2 January 2016

    9.2
    The view is the best in Lugano
    • Leisure trip
    • Couple

    Nothing, everything was excellent.

    The view is the best in Lugano Hotel is superb and very welcoming and friendly hotel staff. The restaurant service was fantastic with excellent attention to detail. Would stay here again.

  • Reviewed: 31 December 2015

    5.0
    Nice location in an affluent neighborhood close to the city...
    • Leisure trip
    • Family with older children

    Needs investments to reivent to past glory. Mediocre service - not at 5* level ! A good (bad) example what Swiss hotels are lacking.

    Nice location in an affluent neighborhood close to the city centre.

  • Reviewed: 26 November 2015

    9.6
    The staff is lovely.
    • Leisure trip
    • Family with older children

    The bar menu is wildly over priced. Some furnishings and decor are very dated.

    The staff is lovely. The views are amazing. Great food in the restaurant.

  • Reviewed: 12 September 2015

    8.3
    This is a true five stars hotel with excellent location,...
    • Leisure trip
    • Couple

    Although I had a reservation for a deluxe suite, I was quite disappointed to find out that the room had no bathtub, which I would I expect from a suite in a five stars hotel.

    This is a true five stars hotel with excellent location, facilities and staff. The hotel is finely decorated and the rooms are spacious, clean, well equipped, comfortable and quiet.

  • Reviewed: 30 August 2015

    6.3
    View
    • Leisure trip
    • Family with young children

    I booked for the villa through this website, but they gave us the residents which was very bad. Bathroom smells like garbage and the carpet was disgusting and the bed not comfortable at all and towel smells. The rate was double the other websites for the residents area. Next day they shifted us to villa but asked us to pay more but we refused. I don't know if it was booking.com mistake or the hotel but non of them even apologized. I think this will be my last booking through this website. My brother booked from another site for much less. I feel I paid really high amount for the night I spent in the residents

    View

  • Reviewed: 28 August 2015

    9.6
    This is a beautiful villa in a lovely setting with great...
    • Leisure trip
    • Family with older children

    Leaving!

    This is a beautiful villa in a lovely setting with great views - particularly from the terraced garden/patio, overlooking the lake, which is the perfect setting for evening cocktails and relaxation. Service was great, personal and friendly. We didn't eat dinner there (its pretty pricey!) but from what we saw it looked good. It is a very peaceful and relaxing place. We had a suite in the main villa with a balcony, which was a good sized room, well furnished and offered plenty of space for an extended stay.

  • Reviewed: 17 August 2015

    9.6
    Beautiful location Terrific staff Food in the restaurant was...
    • Leisure trip
    • Family with older children

    Would be nice to have an indoor pool No English tv channels

    Beautiful location Terrific staff Food in the restaurant was wonderful Rooms were very well appointed

  • Reviewed: 11 August 2015

    3.3
    worst value for money ever.
    • Leisure trip
    • Couple

    worst value for money ever. They just do not care about their guests. We absolutely did not feel home or welcome. We definitively will not come back. Most overrated hotel we have ever stayed.

  • Reviewed: 30 July 2015

    7.5
    The view, the room was great
    • Leisure trip
    • Couple

    Hotel needs facelift here and there. Restaurant very expensive. Garden needs more looking after, many trees with dead branches, looked a bit tired. Hotel could use a bit more staff, nobody came to welcome us.

    The view, the room was great

  • Reviewed: 15 May 2015

    8.8
    The place is located in a beautiful part of Lugano.
    • Leisure trip
    • Family with young children

    If you are used to trying out SPAs at every hotel you visit, then you would know that this was an average service. Although the service provider was professional, clean, and very helpful, there was no extra/free pampering/relaxation service provided pre or post to the session that was paid for.

    The place is located in a beautiful part of Lugano. Very quiet, very serene. The staff was great and very delightful and cooperative. Their breakfast has a wide selection of foods.

  • Reviewed: 12 May 2015

    5.0
    the property is old, everything you touch can end up in your...
    • Leisure trip
    • Family with young children

    the property is old, everything you touch can end up in your hand, a curtain, shower knob. The stuff is not hurrying to answer your requests, I had to wait for my luggage to be brought up into the room for 1 hour. The breakfast is very poor, you get the traditional scrambled eggs on the buffet, but any other hot dish, like an omlet is at additional cost. Also, the rail road is somewhere close, so you keep hearing the passing trains in your room.

  • Reviewed: 11 April 2015

    7.1
    Bedroom was beautiful and of very generous size, fantastic...
    • Leisure trip
    • Couple

    Bathroom: very old and tiny bath with shower to take in the bath, water temperature difficult to regulate, not in line with level of the place. Residence Leopoldo building, very cold ambiance despite the obvious efforts of interior decoration.

    Bedroom was beautiful and of very generous size, fantastic bed, breakfast buffet excellent, all together very friendly staff

  • Reviewed: 2 April 2015

    9.2
    The location is perfect for views and the jr suites are...
    • Leisure trip
    • Family with young children

    Not a bad experience but dining with small children is not reasonable as they do not offer children's menus nor do they accommodate children diners. We paid $80 per child for a 1/2 portion of fish. Had we known to order one dinner and split it, it would have been 1/2 as expensive and just as much fish. You might expect a hotel and restaurant of this class to have offered that suggestion?!

    The location is perfect for views and the jr suites are beautiful, large and lavish rooms.

  • Reviewed: 22 March 2015

    5.8
    The hotel wasn't what was expected of a relais chateaux.
    • Leisure trip
    • Family with young children

    The hotel wasn't what was expected of a relais chateaux. We stayed at the residents section of the hotel and they were suppose to be recently renovated. The biggest complaint I had was the bathrooms... They stunk of sewage and I had a bug in mine .

  • Reviewed: 24 January 2015

    10
    Everything, food, staff, accommodation 1st class
    • Couple

    The lack of an iron and ironing board. Even though requested we were told they wernt available. The only service available would not have given me an ironed shirt for dinner. When traveling (for many weeks ) how do you maintain the ability to have ironed /pressed clothing ? With every other facility in the room (many unnecessary ) why not have something as basic as an iron and ironing board?

    Everything, food, staff, accommodation 1st class

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