Reviews of Baxter Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Bahnhofstrasse 2, 3930 Visp, Switzerland
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Reviewed: September 7, 2025 · Stayed in September 2025
Verified reviewRight across from the train station, so easy access everywhere, with restaurants, shops, cafes and Coop supermarket all in close proximity. Really friendly staff and a lovely simple breakfast each morning.
Dear Lisa, Thank you for your excellent review and detailed feedback. We are delighted to hear that you particularly appreciated our hotel's ideal location, close to the train station, restaurants, shops, and supermarket. Your praise of our friendly team and the morning breakfast also delights us and motivates us to continue providing our guests with a pleasant stay. We would be delighted to welcome you back again sometime soon. Best regards, The Baxter Hotel Team
Dear Lisa, Thank you for your excellent review and detailed feedback. We are delighted to hear that you particularly appreciated our hotel's ideal location, close to the train station, restaurants, shops, and supermarket. Your praise of … Show more
Reviewed: September 6, 2025 · Stayed in August 2025
Verified reviewMy husband had worked in Visp many years ago so this was a bit of a nostalgia trip! It did not disappoint us. It is a lovely small town and the hotel is very centrally located near the railway station. The hotel staff were so obliging and helpful. They sent us detailed and easy to follow instructions to access the car park. The excellent breakfast was served on the top floor of the hotel with great views of the town and the surrounding mountains. We have every intention of returning to this hotel in the future.
Nothing at all!
Dear Gillian, Thank you very much for taking the time to share your positive impressions with us. We are delighted that your stay with us was filled with wonderful memories and that our hotel met your expectations. The central location and the view at breakfast seem to have particularly enhanced your visit. We greatly appreciate your praise of our team and the helpful information regarding parking. Your feedback shows us that we are on the right track to providing our guests with a pleasant stay. It would be a great pleasure for us to welcome you back again at some point. Best regards, The Baxter Hotel Team
Dear Gillian, Thank you very much for taking the time to share your positive impressions with us. We are delighted that your stay with us was filled with wonderful memories and that our hotel met your expectations. The central location and… Show more
Reviewed: September 4, 2025 · Stayed in August 2025
Verified reviewGreat place for business stay in a stunning location
Dear Adnan, Thank you very much for your excellent review and positive feedback. We are delighted that you enjoyed your business stay with us. We look forward to welcoming you back soon. Best regards, Team Baxter Hotel
Reviewed: August 26, 2025 · Stayed in August 2025
Verified reviewReviewed: August 26, 2025 · Stayed in August 2025
Verified reviewReviewed: August 26, 2025 · Stayed in August 2025
Verified reviewExcellent location to train station. Clean. Bed was a dream. Excellent breakfast selection and terrace seating. Staff was very kind and helpful.
Nothing
Dear Tim Thank you very much for your excellent review and wonderful feedback. We are delighted that you were completely satisfied with our central location near the train station, the cleanliness, and the selection and atmosphere at breakfast. Your praise for our helpful team is especially valuable to us. It motivates us to continue providing the best possible service. We hope to welcome you back soon. Best regards, Team Baxter Hotel
Dear Tim Thank you very much for your excellent review and wonderful feedback. We are delighted that you were completely satisfied with our central location near the train station, the cleanliness, and the selection and atmosphere at brea… Show more
Reviewed: August 24, 2025 · Stayed in August 2025
Verified reviewReviewed: August 23, 2025 · Stayed in August 2025
Verified reviewThe hotel has a great central location, a modern and stylish design, clean rooms, comfortable beds and decent showers. Access to the private car park made for an effortless arrival.
One of our rooms smelled strongly of stale cigarette smoke, despite the hotel being advertised as non-smoking. Ashtrays on the balconies and matches at reception seemed out of place. The air conditioning in both rooms was poor – set at 18°C but never cooler than 23°C – which made for uncomfortable nights. After raising the issue with reception - the air conditioning problem remained unresolved and we arrived back later that evening to find one of our rooms had been left open by staff!
Dear Dean, Thank you very much for taking the time to review your stay with us in such detail. We are pleased to hear that you appreciated the central location, the modern design, and the cleanliness and comfort of our rooms. We are all the more sorry that your experience did not meet your expectations in several aspects. The odors you noticed and the unexpected presence of ashtrays, despite the non-smoking policy, are unacceptable and do not meet our standards. We also deeply regret the difficulties with the air conditioning in both rooms and the unanswered requests to the front desk. The fact that one of your rooms was left open after the problem was addressed is in no way in line with our principles of safety and care. We understand how unpleasant and irritating this experience must have been for you. Your feedback will help us avoid similar incidents in the future and review our internal procedures. Thank you again for bringing these issues to our attention. We hope you'll give us the opportunity to fully impress you with our service during your next stay. Best regards, Team Baxter Hotel
Dear Dean, Thank you very much for taking the time to review your stay with us in such detail. We are pleased to hear that you appreciated the central location, the modern design, and the cleanliness and comfort of our rooms. We are all t… Show more
Reviewed: August 23, 2025 · Stayed in June 2025
Verified reviewReviewed: August 18, 2025 · Stayed in August 2025
Verified reviewThe location is excellent, right next to the train station and surrounded by plenty of dining options. Check-in and check-out were quick and smooth. The staff were friendly and always helpful. The room was very spacious and had more than enough space. Breakfast was very good with a sufficient variety, including vegan options.
It would be nice if the rooms had a fridge. There were no amenities provided, things like slippers or cotton swabs would have been appreciated.
Dear Caner, Thank you very much for taking the time to give us such detailed feedback. We are delighted to hear that you appreciated our hotel's central location, the easy check-in, and the friendly support of our team. At the same time, we have carefully taken note of your comments regarding missing room amenities and amenities. Your feedback is valuable to us as we strive to continuously improve our guests' comfort. Due to our environmental awareness, we do not offer these items as a permanent fixture, but some can be purchased upon request at the reception desk. Best regards, The Baxter Hotel Team
Dear Caner, Thank you very much for taking the time to give us such detailed feedback. We are delighted to hear that you appreciated our hotel's central location, the easy check-in, and the friendly support of our team. At the same time,… Show more
Reviewed: July 18, 2025 · Stayed in June 2025
Verified reviewA very smart, modern hotel in an excellent location. The staff were very friendly and helpful. The car parking is self-contained and secure within the adjacent underground car park.
Nothing
Dear Peter, Thank you very much for taking the time to share your positive impressions with us. We are delighted that you enjoyed our hotel's modern amenities and central location. We particularly appreciate your praise regarding our team and the secure parking garage. It is important to us to always offer our guests a comfortable and high-quality experience. We look forward to hopefully welcoming you back soon. Best regards, Baxter Hotel Team Best regards, Baxter Hotel Team
Dear Peter, Thank you very much for taking the time to share your positive impressions with us. We are delighted that you enjoyed our hotel's modern amenities and central location. We particularly appreciate your praise regarding our team… Show more
Reviewed: July 14, 2025 · Stayed in July 2025
Verified reviewBreakfast was excellent . We had a great selection to choose from. Cereals, meats pastries and excellent hot selection . You could also have a latter or cappuccino
No little fridge in the room
Dear Tracey, Thank you for your excellent review and valuable feedback. We are delighted that you particularly appreciated the breakfast with its wide selection and the opportunity to enjoy various coffee specialties. Your comment about the lack of a refrigerator in the room is helpful and will be taken into account as we consider ways to improve our service. We hope to welcome you back soon. Best regards, The Baxter Hotel Team
Dear Tracey, Thank you for your excellent review and valuable feedback. We are delighted that you particularly appreciated the breakfast with its wide selection and the opportunity to enjoy various coffee specialties. Your comment about … Show more
Reviewed: July 13, 2025 · Stayed in July 2025
Verified reviewSuperb location, very good breakfast. The train and bus station are one minute walk. City center few minutes walk, with great resraurants. Room was modern, clean, windows close out the noise of the streets.
Reviewed: July 7, 2025 · Stayed in July 2025
Verified reviewThe staff was friendly. The room was very clean. Breakfast was amazing.
Have to put the room key in the fixture to keep the lights and air conditioning on. I wish the bathroom exhaust fan was a little more powerful. The shower stall is normal for Europe but was tight for me to use because I am very tall.
Dear George Thank you for your excellent review and detailed feedback. We are delighted to hear that you were completely satisfied with the friendliness of our team, the cleanliness of the room, and especially with our breakfast. We have carefully noted your comments regarding the room card holder, the fan in the bathroom, and the comfort of the shower. We understand that these aspects can impact your stay, especially for tall guests. Your honest feedback helps us to further optimize these areas. We thank you for your recommendation and hope to welcome you back soon. Best regards, The Baxter Hotel Team
Dear George Thank you for your excellent review and detailed feedback. We are delighted to hear that you were completely satisfied with the friendliness of our team, the cleanliness of the room, and especially with our breakfast. We have… Show more
Reviewed: July 7, 2025 · Stayed in July 2025
Verified reviewnice view from the balcony; very good breakfast with good choice and also amazing view from the upper floor breakfast room :)
Dear Daniel, Thank you very much for your excellent review and positive feedback. We are delighted that you enjoyed the view from the balcony and our breakfast with its wide selection and wonderful view in the breakfast room. We hope to welcome you back soon. Kind regards, Team Baxter Hotel
Dear Daniel, Thank you very much for your excellent review and positive feedback. We are delighted that you enjoyed the view from the balcony and our breakfast with its wide selection and wonderful view in the breakfast room. We hope to … Show more
Reviewed: July 6, 2025 · Stayed in July 2025
Verified reviewExcellent location, staff are very friendly and helpful, we were there for the Zermat marathon and the hotel started the breakfast extra early to allow the runners to partake, very much appreciated.
Not exactly didn’t like, just having a fridge in the room would have been brilliant.
Dear Justine, Thank you very much for taking the time to leave us your detailed feedback. We are delighted to hear that you were particularly pleased with our location and the helpfulness and friendliness of our team. We greatly appreciate that we were able to make your stay during the Zermatt Marathon more pleasant with the early breakfast. We appreciate your suggestion regarding a refrigerator in the room. Best regards, The Baxter Hotel Team
Dear Justine, Thank you very much for taking the time to leave us your detailed feedback. We are delighted to hear that you were particularly pleased with our location and the helpfulness and friendliness of our team. We greatly appreciate… Show more
Reviewed: July 6, 2025 · Stayed in June 2025
Verified reviewVery clean. Staff lovely and friendly. Comfortable beds. Good shower. Excellent breakfast selection.
I booked specifically for air conditioning. Which really wasn't up to scratch for what i paid for two rooms. Despite turning it on at arrival (4pm ish). The room was still 24 degrees at 2am. This was the same for both rooms sadly.
Dear Hayley, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you were so satisfied with the cleanliness, the friendliness of our staff, the comfort of the beds, and the breakfast selection. At the same time, we regret that the air conditioning did not meet your expectations and that you were unable to achieve a more comfortable temperature in the rooms. We understand how important a well-functioning indoor climate is for a relaxing stay and take your feedback very seriously. Your comments help us to further improve our service so that future stays are even more pleasant. Thank you again for your candid feedback. Kind regards Team Baxter Hotel
Dear Hayley, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you were so satisfied with the cleanliness, the friendliness of our staff, the comfort of the beds, and the breakfast sele… Show more
Reviewed: July 1, 2025 · Stayed in June 2025
Verified reviewReviewed: June 30, 2025 · Stayed in June 2025
Verified reviewClean modern room close to station, air conditioning and sound proofed from any street noise. Lovely breakfast on the rooftop terrace too.
Nothing
Dear Gavin, Thank you for your excellent review and positive feedback. We are delighted that you enjoyed the modern, clean room and the quiet, central location. Kind regards, The Baxter Hotel Team
Reviewed: June 29, 2025 · Stayed in June 2025
Verified reviewReviewed: June 27, 2025 · Stayed in June 2025
Verified reviewReviewed: June 27, 2025 · Stayed in June 2025
Verified reviewReviewed: June 26, 2025 · Stayed in June 2025
Verified reviewVery appreciated free upgrade to a larger room :) Quiet at night - no noise disturbance at all Excellent location for day excursions Modern and clean facilities
Nothing to complain about
Dear Catherine, Thank you very much for sharing your positive impressions with us. We are delighted that you particularly appreciated the free upgrade, the peaceful atmosphere, and our modern amenities. It is also great to hear that our hotel's location enhanced your stay and that you were impressed by our cleanliness and value for money. Your praise is a valuable motivation for our entire team. We greatly appreciate your trust and hope to welcome you back soon. Best regards The Baxter Hotel Team
Dear Catherine, Thank you very much for sharing your positive impressions with us. We are delighted that you particularly appreciated the free upgrade, the peaceful atmosphere, and our modern amenities. It is also great to hear that our h… Show more
Reviewed: June 26, 2025 · Stayed in June 2025
Verified reviewWe checked-in late because of the train delays, staff replied immediately and gave as hotel entrance code and the contactless check-in is so convenient. Breakfast at the rooftop with the mountain view is such an experience. Food on the buffet table was good and you can choose a variety of warm and cold dishes. Location is excellent. Just 2 minutes walk to Visp train station.
Dear Kathlyn Mae Thank you very much for taking the time to share your experience with us. We are pleased to hear that our hassle-free check-in process helped you with your arrival and that you were able to enjoy breakfast with a view of the mountains. We look forward to welcoming you back soon. Best regards The Baxter Hotel Team
Dear Kathlyn Mae Thank you very much for taking the time to share your experience with us. We are pleased to hear that our hassle-free check-in process helped you with your arrival and that you were able to enjoy breakfast with a view of … Show more
Reviewed: June 23, 2025 · Stayed in June 2025
Verified review