Aegertenstrasse 12, 3775 Lenk, Switzerland
#15 of 30 hotels in Lenk
Guests' ChoiceBased on 39 hotel reviews
7.8Cleanliness
8.6
Comfort
8.1
Location
8.6
Facilities
7.8
Staff
8.6
Value for money
7.6
Free WiFi
8.8
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Showing 1 – 25
Reviewed: 4 September 2023
Sander
BelgiumWe really enjoyed our stay. The room was very clean and quit. There were goats outside which we loved! The location is great and we had a beautiful view!
Stayed in September 2023
Reviewed: 10 August 2023
Flower70
SwitzerlandA mountain and family hotel must start breakfast at 7 a.m. or 7.30 a.m. at the latest. At 8 o'clock the breakfast room was crowded. One and a half rolls of toilet paper were left in the bathroom. These quality checks and inspections should be done by the owner and not left to the staff who are already busy serving at the bar and reception (...).
The breakfast was rich. An excellent full buffet (English and continental breakfast). The hotel is in an excellent location. The restaurant should offer simpler and cheaper menus, especially if it intends to accommodate families on a tight budget. The staff is extremely friendly and very helpful. However, it is clear that there is a lack of staff and that the owner is not present (a problem in many small and medium-sized hotels).
Stayed in July 2023
Reviewed: 11 April 2023
Caroline
SwitzerlandLocation was good, breakfast was not too rich, would have appreciated wider selection of bread, maybe bacon or something.
Stayed in April 2023
Reviewed: 31 December 2022
Rahel
SwitzerlandThe provided soap in the bathroom is just awful!!! Please make sure you take your own shampoo if you stay there. Furthermore, we booked a Superior Room. However, during check-in it was realized that no such room was available anymore, so we received a downgrading. At the reception they promised us that we only have to pay the smaller room the next day. During the check-out, however, we received the invoice for the Superior Room, after we complained we paid the fare for the smaller room but additionally we had to pay the city tax which would have been included on booking.com. So to conclude, they have a huge mess within their booking system and please take care during check-out what is written on your invoice! Not very customer friendly....
The room itself was quite nice and had everything you would need.
Stayed in December 2022
Reviewed: 13 August 2022
Liam
SwitzerlandBreakfast buffet was very good. Bedroom was cool despite very warm temperatures outside Hotel is in a quiet location but only a few minutes minutes from town centre Secured bike room (ski room in winter) Chalet style hotel is unobtrusive and fits in with surroundings.
Stayed in July 2022
Reviewed: 4 July 2022
Tim
United KingdomLocation very good. Breakfast could've been better, the main issue being summer, was flies and no attempt to control them or protect the buffet food.
Stayed in July 2022
Reviewed: 17 August 2021
Oldrik
NetherlandsI don't like the development in many hotels of putting a plastic sheet between mattress and cotton sheets. Although some may find it hygienic, I don't like the block of ventilation during the night.
Great personel, owners present and actively engaging with guests, wonderful terrace with great menu for dinner. Broad choices for breakfast with much fresh produce.
Stayed in August 2021
Reviewed: 9 February 2024
Thomas
CyprusNothing
Perfect location and very friendly staff
Stayed in February 2024
Reviewed: 10 January 2024
Rein
GreeceGreat Location , Great Hotel , Great people The owners were so kind We will come back again Love from Greece 🇬🇷 ❤️ Rein & Pierre
Stayed in January 2024
Reviewed: 16 August 2023
Marek
Switzerland...
Nice and clean
Stayed in August 2023
Reviewed: 1 August 2023
Sophia
New ZealandWorst staff interaction I have had in any country I've travelled. The woman at reception was very rude and offensive. Yelled at us in her language, making us feel like an inconvenience to her establishment. The restaurant refused to serve us food from the menu 1 hour and 15 minutes before closing (however we had confirmed our dining time prior to this) We were then served cold meat at a fixed price, giving us no option of choosing what to eat. On checkout, I was then yelled at again and had my receipt thrown at me across the counter. Would not recommend if you want good service.
View from the room was nice Shower was good Room was clean Good breakfast Nice majestic location
Stayed in August 2023
Reviewed: 21 July 2023
Denzil
SwitzerlandThe location was a picturesque post card type and the view from the room was gorgeous. The landlady was extremely polite. Breakfast was super good.
Stayed in July 2023
Reviewed: 21 March 2023
Marcin
SwitzerlandRestaurant is average and overpriced, but other are available in town center. Room was small, but as per pictures and prices was advantage. There was some white noise on our floor and rooms especially at night, like airco or washing machines. Might be an issue for people with sensitive hearing like me. Ski room was stinky. Breakfast below average in Lenk, with some foods not available before 8am.
Close to a lift, you could use nearby bunny slope lifts to get to the top easier (3 changes), but ski down almost to hotel. There is indoor pool facility just nearby. Clean and renovated bathroom. There was small play corner for kids not mentioned here.
Stayed in February 2023
Reviewed: 29 January 2022
Patricia
GermanyRoom is so small that it wasn't even possible to place the chair in front of the desk - there is no space between bed and table. We had to walk sideways to pass.
We could convince the owner to turn up the heating so our room got warm eventually (we traveled in January) . That was nice. Breakfast is good, fresh fruit and nice cheese.
Stayed in January 2022
Reviewed: 1 August 2021
Dmitry
IsraelWe arrived late. There was a thunderstorm in Alps, so we were driving slowly and realized that we won't be able to get to the point before 9pm. So I sent a request to the hotel for late arrival and they quickly responded me, saying "No problem. I'll leave a key for your room on the reception. Please come in, grab the key and take the rest". So we did it exactly this way. And it was wonderful! After long driving in dark and rain, get to the sleepy cozy hotel, take the shower and fell into the beds! Next morning, we saw the personnel and took the breakfast. Everything was just wonderful. Extremely friendly, and the quality of food was great!
Stayed in August 2021
Reviewed: 14 February 2024
Markus
SwitzerlandThere are no comments available for this review
Stayed in February 2024
Reviewed: 17 January 2024
Abhinav
SwitzerlandThere are no comments available for this review
Stayed in December 2023
Reviewed: 21 October 2023
Liam
SwitzerlandThere are no comments available for this review
Stayed in September 2023
Reviewed: 9 September 2023
Michael
United StatesThere are no comments available for this review
Stayed in September 2023
Reviewed: 4 September 2023
Tenzin
SwitzerlandThere are no comments available for this review
Stayed in August 2023
Reviewed: 2 August 2023
Marc
SwitzerlandThere are no comments available for this review
Stayed in August 2023
Reviewed: 5 March 2023
Sabrina
SwitzerlandThere are no comments available for this review
Stayed in March 2023
Reviewed: 28 August 2022
Germain
SwitzerlandThere are no comments available for this review
Stayed in August 2022
Reviewed: 19 July 2022
Raffaella
SwitzerlandThere are no comments available for this review
Stayed in July 2022
Showing 1 – 25
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