Breakfast was poor, cheap food.

Nice new large room. Reception staff were more than helpful.

Stayed in April 2024

No parking available at hotel and was referred to public garage nearby

Location, clean and late check-out

Stayed in January 2024

No towels on second day

Breakfast average. Location good

Stayed in February 2024

Breakfast was too simple

Room was nice

Stayed in December 2023

Nothing in particular

Location

Stayed in January 2024

Breakfast. Difficulty in communicating in English.

Location. Parking.

Stayed in December 2023

None

Breakfast , room size and the staff

Stayed in October 2023

A little street noise in our room. We survived.

Great room size and well appointed. Very good breakfast.

Stayed in October 2023

location was very convinient to lake and transportation and restaurants,.

Stayed in September 2023

It was very noisy if you opened the window. Our room was at the corner and therefore at the junction of 2 major streets. It was very noisy starting at 7 am to about 7 pm. With the window closed it muffled the sound.

It was well situated

Stayed in August 2023

The pillows were absolutely awful! The bacon needs to be cooked. I don't fault them much on this as most folks there don't eat it, but it was basically raw.

Location was perfect within a block of the lake and right across the street from the bus station. You also get the Ticino ticket with your stay. However, we had to have the kind lady at the desk print it out because booking.com didn't send the voucher....until the day we checked out. It allows free public transportation and discounts to area attractions. Free breakfast was decent, mostly continental. They had scrambled eggs and barely cooked bacon available. The room was clean and had a cute little balcony.

Stayed in August 2023

Staff availability and kindness

Stayed in May 2023

All good

Excellent location for the Summer Jamboree on the Lake. Expensive though.

Stayed in June 2023

Good size room small balcony to sit and drink a coffee. Excelent breakfast most helpful staff. By the central bus station so bit noisey at times but great for journeys out. Not far to walk to lake and plenty of resturants

Stayed in June 2023

While grandparents room was quiet, the larger jr suite was plagued by noise from the big music festival nearby. The air conditioning did not seem to be working efficiently which necessitated the open windows.

The hotel was right across from bus depot and an easy walk to most everything. Lovely breakfast with a good selection of both hot and cold items. The staff could not have been more helpful. I especially liked the lounge area on the third floor where my whole family could gather.

Stayed in June 2023

Curtains weren't fully light tight. Adjacent to busy road.

Well designed room with lots of surface space. Particularly comfy bed. Air conditioning really did work. Natural light bathroom. Hot water and WiFi fine. Adequate breakfast. Seating in shaded garden. Coffee machine on landing was much appreciated.

Stayed in June 2023

Parking. we we let lucky to find a spot as there were maybe 10 out front.

Located very central with street signs too.

Stayed in May 2023

Maybe pillow options, our towels were already a bit thin.

Location, free minibar, bathroom

Stayed in June 2023

Very noisy bar nearby..if you like to sleep with your windows open its a nightmare with the noise

Location is near bus stop which is great Staff helpfull

Stayed in May 2023

Very noisy. Traffic, car horns, rev heads in cars with loud exhausts, we had the lot. We were in what was described as a garden view room, but there was no garden, only a large paved area used by delivery vehicles and close to the main road. Prior advice about which buses to catch, from where and in which direction, would have saved the drama about locating the property. Google maps were somewhat helpful, but if we had been told to catch the No 2 or 4 bus to Lugano Central we wouldn't have wandered around in circles. No matter, we worked it out in the end. Other properties have been much more precise in their directions. Also, receiving long emails entirely in German when they knew we were Australian, was plain dumb.

Fantastic location, great breakfast and very helpful staff. Coffee-making facilities at the end of our corridor. Bar fridge in room. Ice and glasses willingly provided on request.

Stayed in May 2023

Hotel needs a refresh

Older dated hotel, room very small bathroom needs updating. Location opposite bus interchange and close to lake and shopping areas

Stayed in May 2023

Nothing, we were very happy.

Terrific room in a great location, with a good breakfast.

Stayed in May 2023

no one there when I arrived just before 9pm. I had to call a phone four times to get an answer, which then gave me a code to get the room key. the corridors were covered in protective material for work on repairing other rooms

location and price

Stayed in March 2023

Into the room there is no mirror. You have only the little one in the bathroom. There is also no coffee machine in the room. Old tv.

I received an upgrade, a bigger room. Breakfast is available at 7 and the employee who works there is very kind. You can reach by feet the lake and few restaurants downtown.

Stayed in February 2023