I loved the design, helpful staff, good breakfast, comfortable bed and nice room, nth to complain about.

Stayed in April 2024

Ralo de lavatorio e chuveiro entupidos

Do aspecto do hotel e a da tematica

Stayed in April 2024

Sadly the WiFi did not reach our room

Very on theme, they tried to make it feel homey. Breakfast was good and plenty. It felt very secure as you have to ring a bell and verify yourself when getting in. And it's located a higher than the street.

Stayed in March 2024

The property is well maintained. Staff was very friendly and attentive. Very nice views of the surrounding neighborhoods and part of the city. The hotel is reasonably located to the city, although it is uphill and is not well suited to the disabled. This didn't affect my party, but disabled travelers should be aware.

Stayed in February 2024

No elevator and no parking

Originality

Stayed in December 2023

It’s a bit kitsch medieval but we found it very funny and even dressed up in the clothes available. Quit rooms after the night guard turned of the medieval music 😁

Stayed in November 2023

There was never coffee at breakfast, but thats tough with one machine.

The staff was so helpful, and it was really nice to have a free breakfast to eat in the morning.

Stayed in October 2023

Very nice breakfast, the room was very quiet.

Stayed in October 2023

The hotel it's beautiful and convenient. The room was clean and comfortable.

Stayed in October 2023

When I checked in, they requested documentation to prove my foreign residency, which I didn't have with me. I know it was my responsibility, but this ended up costing me an extra 19%. It was kind of inconvenient, and I forgot about it when I saw how nice the room was. Interestingly, at another hotel in the area, they didn't ask for this kind of documentation..

The staff was friendly, the medieval-themed decor of the place was very cool, and I think it was very well executed, the room was spacious, had beautiful decor, books, a large and very comfortable bed. Additionally, there are costumes available for you to take photos in the place. I love that they let you explore part of the castle. The architecture is beautiful. I believe the room's value is fair for everything you get. I would love to come back.

Stayed in September 2023

Breakfast is terrible

Unique hotel in a Castle

Stayed in August 2023

Rooms are a bit cold and also they don't isolate noise from the outside too well. I could very easily hear happy couples do their thing which was quite uncomfortable given I was traveling alone.

The Medieval theme was spot on, regular rooms are not in the Castle, but the Castle itself can be freely explored, it has clothes to put on and a lot to look at, I enjoyed it a lot.

Stayed in May 2023

The location, while technically close, due to it being a castle, is on a hill so pretty much the return walk is a trek from the rest of the area. I wouldn't recommend for anyone with average to severe mobility issues as there are stairs galore, but also uphill walks to be had. The toilet didn't work for us while there which was a bit of an issue clearly. though we requested rooms next to each other, and upon arriving for early check in were promised that, there was a mixup when we returned to check in and the room was almost given away. It was quickly fixed though and handled with professionalism and courteousness. They should totally have an on site restaurant / room service, amazing facilities for it and we would have happily spent money there. NOT THE PROPERTY FAULT: because off season a tad, construction was everywhere so we couldn't do a lot sadly, but we still walked around and got to take pics.

The grounds were so lovely, you could spend the day there happily without needing to leave. Certain staff went above and beyond to help us find more tour information and directions around. The breakfast was simple but ample and had a lot of the things you'd want for a light fare. Security is very much what you'd like from a castle and very fun to ring a bell to gain admission. The rooms were built off to the side, and are spacious enough for short stays, clean. Close to lots of restaurants, groceries and stores. Fun little costumes and collections of historical artefacts to add to the authenticity, even if they were of mixed eras which made us giggle. loved the music piping through the grounds, the whimsy was just perfection.

Stayed in May 2023

unique architecture. secure. peaceful setting.

Stayed in March 2023

Really dark room. All day, the light had to be on, but even then, we couldn't see inside the wardrobe, etc. Quite depressing. Bathroom poor. Furniture was in need of repair. Drawers wouldn't open, etc. The breakfast area was OK but all the tables & chairs were very old. Metal chairs with cushions & the cushions were filthy ir non-existent. Hot water came & went quickly.

The gardens & the staff

Stayed in January 2024

You are not in the main, Castillo building, it's not accessible to the guests, you are in the anex building, attached to the Castillo, all floors of Castillo are private

Stayed in December 2023

As a guest you are not staying in the main castillo building, you are staying in the anex, the Castillo bldg is private and guests are not allowed to enter the bldg, except the reception on the first floor, all above floors are private, no access

Stayed in December 2023

They never cleaned our room, the bed was actually 2 small beds put together so it was very uncomfortable.

Buffet breakfast was good.

Stayed in December 2023

It's unfortunately not worth the money. Some reasons: So the stuff spoke no English while check-in. Mold on the bathroom ceiling. Too cold. It was heavy raining and if you wanna go eg between your room and breakfast there is no roof. Breakfast is until 10.30, when we reached by 10.20 there was no coffee and almost nothing left. Other guests were there also before and found nothing left. All the tables were still dirty from the other guests before (so at least the brought some coffee after the other guests called the reception) All these would be okay (not the mold) also regarding Chile standard, but for the money I expect better.

The castle itself is really nice.

Stayed in November 2023

I would not call 14 sqm a suite; that is misleading. The internet was not working well in the room, only outside.

The location is great and the small museum within the premises is great.

Stayed in July 2023

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in December 2023