Reviews of Hotel Palmas de La Serena
Los Nísperos 668, 1700000 La Serena, Chile
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Reviewed: May 1, 2025 · Stayed in April 2025
Verified reviewNada
Reviewed: April 14, 2025 · Stayed in April 2025
Verified reviewReviewed: February 6, 2025 · Stayed in February 2025
Verified reviewDidn't get to enjoy anything at all.. They simply said that Booking.com sold us accommodation that was not available
The fact that they made no effort to find a solution to our predicament. Other than paying almost double the amount for two rooms with a queen-size bed. Not good practice for Booking.com and hotel palmas de la Serena
Reviewed: January 26, 2025 · Stayed in January 2025
Verified reviewReviewed: January 26, 2025 · Stayed in January 2025
Verified reviewReviewed: January 14, 2025 · Stayed in January 2025
Verified reviewNothing
The toilet didn’t flush so we had to remove the cistern lid. The complex is very noisy and the rooms are not insulated. Breakfast is not included in the price of the room which is expensive for what you get. The general facilities are dirty.
Reviewed: December 17, 2024 · Stayed in November 2024
Verified reviewReviewed: December 8, 2024 · Stayed in November 2024
Verified reviewThe pool would be nice if they put any water in it
I booked this hotel based on the pool. It was closed. When I received confirmation of my booking it said they hoped I would enjoy the pool and hot tub; of course this wasn't available. The rooms were filthy and WiFi didn't work properly in the room. Stay over the road at Caja Los Andes for a better experience.
Reviewed: November 25, 2024 · Stayed in November 2024
Verified reviewReviewed: March 21, 2024 · Stayed in January 2024
Verified reviewReviewed: February 28, 2024 · Stayed in February 2024
Verified reviewReviewed: February 23, 2024 · Stayed in February 2024
Verified reviewMold on the bathroom ceiling
Reviewed: February 20, 2024 · Stayed in February 2024
Verified reviewPool, large room, AC
Bathroom could use an upgrade. Floor was slippery
Reviewed: February 3, 2024 · Stayed in January 2024
Verified reviewReviewed: October 30, 2023 · Stayed in October 2023
Verified reviewReviewed: July 22, 2023 · Stayed in July 2023
Verified reviewReviewed: May 30, 2023 · Stayed in May 2023
Verified reviewReviewed: May 28, 2023 · Stayed in May 2023
Verified reviewthe wifi connection
Reviewed: May 22, 2023 · Stayed in May 2023
Verified reviewThe hotel is about 200m from the Av. del Mar- very convenient to go to the restaurants, the bars and of course the beach, but without the noise at night. The rooms all look out to the large garden (with pool) and even better, have a smal balcony. I went in May, so the weather wasn't fit for bacony or pool, but nonetheless- its nice to have. Bonus point- Lidia from the front desk was very friendly and helpful.
I stayed only for 2.5 days and spent only the nights there. No time to not like anything.
Dear Maren Hempel A pleasure to greet you first and thank you for your stay at Hotel Las Palmas. We are glad that you enjoy the services and facilities and the attention of our staff. We hope to have you again at Hotel Las Palmas. Atte Robert Carlos Hotel Management
Dear Maren Hempel A pleasure to greet you first and thank you for your stay at Hotel Las Palmas. We are glad that you enjoy the services and facilities and the attention of our staff. We hope to have you again at Hotel Las Palmas. Atte Rob… Show more
Reviewed: February 27, 2023 · Stayed in February 2023
Verified reviewthe breakfast was great. the location was pretty good.
The only problem was the services like TV or the water services. The TV was bad, because the quality wasnt allow me to see properly the cable.
Reviewed: January 16, 2023 · Stayed in January 2023
Verified reviewReviewed: January 4, 2023 · Stayed in January 2023
Verified reviewthe rooms are spacious, light and comfortable. bit old style, but nice. nice green surrounding, bit more jungly. and nice and quiet. staff was very friendly and helpfull. the pool looked pretty nice, but havent used that.. shame they dont offer towels..
wifi was only possible in the balcony.. no complimentary towels, breakfast was just something..
Reviewed: January 4, 2023 · Stayed in December 2022
Verified reviewthe location
a dull, uninspiring place. no guide for the safe, in fact no info at all. no litter bins in the room, but a good working fridge. no chairs in the room - one on the balcony. very poor indeed.
Reviewed: December 6, 2022 · Stayed in December 2022
Verified review