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Reviews of Enjoy Park Lake - Villarrica 5 stars

Camino Villarrica Pucón Km 13, 4930000 Pucón, Chile

#32 of 81 hotels in Pucón

Guests' Choice

Review score

Based on 1648 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9

  • Comfort

    9.1

  • Location

    8.8

  • Facilities

    8.5

  • Staff

    8.7

  • Value for money

    8.2

  • Free WiFi

    8.2

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Showing 1 - 75

  • Reviewed: 2 May 2018

    5.4
    Hotel was comfortable but very disappointed in the staff, the service and the lack of hot water.
    • Business trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 4 nights
    • Submitted via mobile

    Poor service. No one spoke English. Had to request toilet paper and shampoo every night as they didn’t replenish it in the mornings when servicing the room. We travelled at the end of April when temperatures were as low as 3 degrees in the morning. Disappointing that we couldn’t use the shower as the water wouldn’t heat up, had to bath instead. Very difficult to communicate with anyone, fortunately I had a translator app. on my phone which was of great help. Not a single english channel on TV. Taxi to Pucon or Villarrica was expensive so we resorted to using the local bus but found it very frustrating to establish where to pick up the bus on the main road as staff couldn’t communicate in english, was finally directed to the bus stop by a fellow guest.

    Good size room, clean and a great view of the lake.

    Stayed in May 2018

  • Reviewed: 25 February 2018

    6.3
    Great views of Lago Villarica, nice location and free parking, but generally overrated/overpriced.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 3 nights

    The welcome staff was unfriendly and inflexible. The price is a bit high considering what you´re getting.

    Breakfast was good and the bed was comfortable. Obviously the views from the hotel are incredible.

    Stayed in February 2018

  • Reviewed: 2 February 2018

    4.6
    Terrible service - 2* hotel
    • Leisure trip
    • Family with young children
    • Junior Suite with Lake View
    • Stayed 4 nights

    We did not like to have elected a 4 * hotel, paid for a 4 * hotel and received the service of a 2 * hotel. The negative events started on our arrival and only ended when we left. - room without face towels, we asked for them and received hand towels - My husband was showering and suddenly the water stopped right in the middle. Reason, they were filling the pool. Whaaaatttt?!?!?!?!? - on January 1st the room was cleaned at 8:00 pm by the receptionist, after 3 requests during the day. - the restaurant is class 1 *! One night I ordered salad, but they could not serve because there was no lettuce :0 - another day I ordered salad again and came the lettuce mixed with oatmeal and rice flakes that served at breakfast, had nothing of what was on the menu. Besides, It took them an hour to serve us, and we were with two small children. - One day my husband ordered a small smoked salmon pizza with a truffle cream, it was yummy. The next day ordered 2 pizzas for dinner, they came in larger sizes, with a yellow cream that had nothing to do with the day before and the dough was raw. There were other events, but I think those were the most significant. We would never stay again and would never recommend this hotel.

    O local em que o hotel está localizado é bem bonito e agradável.

    Stayed in January 2018

  • Reviewed: 7 January 2018

    8.3
    Beautiful location and building, huge rooms with very comfortable bed. But the spa facilities not 5*
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    Spa facilities were not all working - ladies sauna was not operational, showers and jets in the pool were not working faulty and grating round the pool was broken.

    Stunning view from the extremely comfortable bed

    Stayed in January 2018

  • Reviewed: 2 January 2018

    6.7
    Nice location, amazing views but the hotel needs to improve the service
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Lake View
    • Stayed 4 nights

    The restaurant was closed during the day hours, so it was complicated to buy some lunch for the kids. The have a small team working at the hotel at this time of the year (early December), so they take a lot of time to prepare meals.

    Stayed in December 2017

  • Reviewed: 28 December 2017

    7.1
    In general nice location about in the middle between Pucon...
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 4 nights

    Organisation and friendliness of staff at breakfast service was lousy. During our 4 days we never had a clean table to sit at and always needed to search for cuttlery, salt, etc. Food offer is ok,

    In general nice location about in the middle between Pucon and Villarica. Hotel looks fresh and nice. Good room size and very kind and friendly staff at reception.

    Stayed in November 2017

  • Reviewed: 28 December 2017

    10
    The hotel grounds and accommodation are excellent. Go some place else to eat
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    The service in the restaurant/dining room left a great deal to be desired. Everyone was very friendly but food was not very good and the staff was nice but inefficient.

    Rooms and view were lovely

    Stayed in December 2017

  • Reviewed: 27 December 2017

    7.1
    Disappointing
    • Leisure trip
    • Couple
    • Junior Suite with Lake View
    • Stayed 2 nights

    the staff is lazy and doesn't care. we were sitting on a table in a restaurant, they never cleaned the previous peoples plates nor come to the table to take the order. I went to the bar to order and drinks and food never arrived. I complaint after 1 hour. No apologies or any attempt to make up for this. I wouldn't stay there again.

    the rooms were spacious at a reasonable price. breakfast included

    Stayed in December 2017

  • Reviewed: 18 December 2017

    4.2
    Never again - avoid it!
    • Leisure trip
    • Couple
    • Junior Suite with Lake View
    • Stayed 3 nights
    • Submitted via mobile

    Poor breakfast. Old rooms. Poor fitness. Very expansive! No real restaurant/ poor food options. Charge extra for omelette! Rain into room. No 5 stars at all, maybe 2-3 stars but costs ca 200 usd per night - incredible!

    Sauna and spa

    Stayed in December 2017

  • Reviewed: 29 November 2017

    7.5
    Great location shame about staff, unhelpful
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    We were disturbed in the night 2.50 am by people outside our room. Also staff were hard to find when we went for our ‘welcome’ drinks in the bar. Breakfast was a disaster as we got up to get breakfast from buffet and returned to find our table had gone - literally been moved. Staff were unhelpful when coffee and milk ran out. Shame as such a lovely hotel otherwise. It may have been because there was a wedding that weekend.

    Great room with balcony and view of the lake, also very spacious. There is a spa with indoor and outdoor pool, lovely robes and slippers in the room. Peaceful outside.

    Stayed in November 2017

  • Reviewed: 23 November 2017

    7.9
    Small light wattage in room denied reading at night
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 3 nights
    • Submitted via mobile

    Lightbulbs in room were small wattage not allowing you to read at night. Breakfast staff was very poor. We had 4 breakfasts there with same results. The 3 woman staff would just talk to each other while food was not restocked and tables needed to be cleaned off.

    Claudia and Humberto were excellent with help. These 2 are star employees.

    Stayed in November 2017

  • Reviewed: 13 November 2017

    7.5
    Beautiful place but hotel could offer some more service
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 4 nights
    • Submitted via mobile

    They did not discount the tax for foreigners. The restaurant was closed on weekdays. Only few staff and not very proactive at breakfast. The pillows sre very high and unconfortable.

    The views and size of the room

    Stayed in November 2017

  • Reviewed: 10 November 2017

    8.8
    Very comfortable fantastic room and facilities.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 4 nights
    • Submitted via mobile

    Staff is a very slow, both at breakfast and room service, had to call 2, 3 times because they kept forgetting the request. Outdoor pool was on maintenance. Don’t really liked the spa service massage is not worth it if you’re used to chiropractic. The indoor pool had way too much chlorine my eyes hurted, and it’s totally pointless to require swimming cap, seems much more aesthetics.

    Very comfortable fantastic room and facilities. Bathroom very equipped with spacious tub. Balcony excellent with chairs to admire the lake view, bed and pillows great. Breakfast is very complete enough for various diets, with fruits, juice several breads and desserts, sausage, bacon, potatoes, scrambled eggs and pancakes.

    Stayed in November 2017

  • Reviewed: 20 October 2017

    8.8
    Do it for the view and the location
    • Business trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 3 nights

    Buffet breakfast was rather poor, with extra charges if one wanted eggs different from the scrambled ones that didn't look appetizing at all...

    Though the weather didn't play along, we had a beautiful view from the room. Staff were friendly and assisted where they could.

    Stayed in October 2017

  • Reviewed: 16 October 2017

    9.6
    Spectacular resort close to Pucon with amazing amenities
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 4 nights
    • Submitted via mobile

    A way to make coffee in room.

    Facility was amazing. Warm pool indoors. Free saunas, steam room, fancy showers, free towels. Pool table. Great view over lake from room. Would have cost 3 times as much in US. Staff was remarkably helpful. Breakfast was generous, eggs and little sausages, meat, cheese, lots of kinds of fruit. Ceviche snack in bar was to die for.

    Stayed in October 2017

  • Reviewed: 30 September 2017

    8.3
    Great pool, air and water temp is perfect, nice lake views,...
    • Business trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    Restaurant is only open Friday and Saturday, otherwise only a snack bar in the bar area. This is not very clear. Lots of good restaurants in Pucon but this is 10 to 12 km on a busy road and not always appealing at the end of a busy dsy. Breakfast says open at 7 am. I need to leave at 7:15 as i work when i stay here and need 1:15 travel time to arrive at 8:30. 15 minutes would be enough but things aren't ready at 7. At 7:15 still no coffee, juice or eggs.

    Great pool, air and water temp is perfect, nice lake views, rooms are comfortable and spacious, great bathroom, friendly helpful staff.

    Stayed in September 2017

  • Reviewed: 4 September 2017

    6.3
    It was ok.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 1 night

    the A/C didn't work! the lamp shades where burnt and the water pressure changed making hot water very hot! the shower head needed to be checked, the toilet doors didn't close properly. the heating in the bathroom couldn't be controlled and the internet was not great. During breakfast it seemed like they didn't have enough people serving. Had to wait 10 min for scrambled egg!.

    the bed was great and pillows very comfy. it was very clean and very impressed with the robes and slippers.

    Stayed in September 2017

  • Reviewed: 30 May 2017

    6.3
    Overall quality has notourously decreased since Enjoy took control
    • Leisure trip
    • Couple
    • Junior Suite with Lake View
    • Stayed 1 night

    The dinning room was closed on sunday and monday The saunas were closed by maintenance One curtain in the bedroom was broken and could not be closed The welcome drink was a non quality glass of wine with no other option

    The swiming pool The views of the lake

    Stayed in May 2017

  • Reviewed: 22 May 2017

    9.2
    Nice hotel and great pasta night
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 1 night

    During breakfast we could not find a clean table. When we sat at a table the staff did not clean it for us and we had to wait a long time before they offered us tea or coffe.

    Nice property with excellent rooms and great saturday pasta night

    Stayed in May 2017

  • Reviewed: 15 May 2017

    8.3
    Nice view of the lake, not very near the town.
    • Leisure trip
    • Group
    • Superior Double or Twin Room with Lake View
    • Stayed 3 nights

    The hotel is 12 kms from Pucon, you need a car to get there, or take public transportation, The hotel does not have a shuttle that runs to and from Pucon through the day. . Foreigners need to present the paper international police gives you when you come into the country to be able to deduct the tax, which is hotel policy and not what the law establishes.

    The hotel is nice has a great view of the lake. Breakfast was very good and abundant, had a lot of alternatives. The staff is very nice and amicable. Arrived in the night, went to eat in Pucon and they offered a shuttle into Pucon, which was very nice

    Stayed in May 2017

  • Reviewed: 11 May 2017

    10
    Excellent hotel.
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 2 nights

    Our room was located under the restaurant, on the 4th floor - it's not very good. The whole day other people are walking over you, until late at night. And then they start walking at 6-7 am, as breakfast begins. Very poor noise insulation with a restaurant.

    Excellent hotel. Beautiful location with a view of the lake. We had a very spacious room. We really liked the bath - very large and comfortable. Excellent spa, very nice pool. Breakfast is one of the best.

    Stayed in May 2017

  • Reviewed: 11 April 2017

    7.9
    5 star hotel , I d stay here again
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    You really need a car to stay here , no tea & coffee in room

    Very good breakfast , large room with balcony comfortable bed ,very nice views of lake

    Stayed in April 2017

  • Reviewed: 5 April 2017

    6.7
    Disappointed stay!
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Lake View
    • Stayed 4 nights

    The food was bad quality and badly cooked. The hotel overall needs updating, wallpaper peeling off, dirty carpets, outdated bathroom. Some of the staff were ok but most of them didn't give very good customer service. This is not a five star hotel, it used to be many years ago when it was under a different ownership.

    The view and the size of the bedrooms.

    Stayed in March 2017

  • Reviewed: 26 January 2017

    7.1
    Could be better
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    We set up transport through the hotel to pick us up and the airport and no one came so we had to take a taxi. Then when we got to the hotel they could have cared less that we weren't picked up as arranged. Front desk staff member also laughed at $1USD tip that I gave her for walking my bag literally 40 feet.

    Beautiful view and area. Room was nice

    Stayed in January 2017

  • Reviewed: 23 December 2016

    6.3
    Great food but average to poor service.
    • Leisure trip
    • Solo traveller
    • Deluxe Suite with Lake View
    • Stayed 1 night
    • Submitted via mobile

    Some of my washing went missing in the laundry service and I had to ask to have it found. It was ridiculously expensive for an express service and the clothes were returned smelling like baby vomit. Expensive no value for money.

    The food in the resteraunt was fantastic!

    Stayed in December 2016

  • Reviewed: 17 December 2016

    9.0
    Views are great.
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 2 nights

    The service at the hotel is not 5-star, rather OK.

    Views are great. Breakfast is good (especially the local pastries). Unexpensive on week days for the quality you get.

    Stayed in December 2016

  • Reviewed: 3 December 2016

    8.3
    Beautiful hotel on the lake and friendly staff
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 3 nights

    Air condition didn't work the first night when it was quite cold although it was fixed the following night. Restaurant was a little expensive and service slow.

    Beautiful hotel on the lake, comfortable beds, and friendly staff

    Stayed in November 2016

  • Reviewed: 6 November 2016

    4.6
    Not a 5 star hotel-many problems
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Lake View
    • Stayed 3 nights
    • Submitted via mobile

    Conditionar air not working properly and they did not solve the problem. They did not offer anything as a compensation. Staff not well prepared to solve problems.

    Gym, indoor swimingpool, good breakfast, nice view

    Stayed in November 2016

  • Reviewed: 15 October 2016

    4.6
    Downhill since the change of ownership
    • Leisure trip
    • Family with young children
    • Junior Suite with Lake View
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately, everything has gone downhill since the change of ownership (to Enjoy, a Chilean casino operator). The bar menu shrunk, they removed coffee and tea in lobby, the smoke free room was smokey. The quality of the stay was fine, but the price warrants exceptional quality. This is all unfortunate because this is a very touristy area and there aren't a ton of high quality lodging options so I was sad to see Park Lake fall off the list for me.

    The location of this hotel is excellent and the physical construction is quite nice. The grounds are excellent and well manicured and the views are spectacular.

    Stayed in October 2016

  • Reviewed: 23 August 2016

    10
    One of the best five star hotels my wife and I ever stayed at.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 5 nights

    No shuttle bus to town

    Spacious, fantastic layout of room and bathroom, quality furnishings decor and architecture, waterfront location, hotel facilities, good food choices for breakfast, friendly and accommodating staff (Adrian in particular). Very relaxing and away from main road.

    Stayed in August 2016

  • Reviewed: 22 August 2016

    9.6
    Excellent value!
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 4 nights

    Restaurant could have at lest 1 more hand to help serving dinner - at the time we were there it seemed the only 2 people crew taking care of dinners were a bit over-loaded to attend all tables. But they did it well, with a good mood, so really nothing that really bothered!

    Great rooms, bathrooms, and hotel installations. Saunas, swimming pool, living rooms, bar, lounges, etc. are all great. Location couldn't be better: lake view is just unbelievable. Very good attention from the staff as well, very good breakfast, and close to ski center and thermal baths!

    Stayed in August 2016

  • Reviewed: 28 April 2018

    10
    No tea/coffee in room
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Lake View
    • Stayed 4 nights
    • Submitted via mobile

    No tea/coffee in room

    Stayed in April 2018

  • Reviewed: 12 April 2018

    6.7
    No Tea / Coffee making facilities in the room.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 3 nights
    • Submitted via mobile

    No Tea / Coffee making facilities in the room. Bar evening meal choice & quality terrible.

    Stayed in March 2018

  • Reviewed: 9 April 2018

    9.6
    la vista, restaurant, spa, excelente
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 2 nights

    las camas son incomodas

    la vista, restaurant, spa, excelente

    Stayed in March 2018

  • Reviewed: 7 April 2018

    5.0
    Beautiful lake view
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    Dirty rooms. Staff unhelpful. Terrible experience

    Beautiful lake view

    Stayed in March 2018

  • Reviewed: 5 April 2018

    5.4
    Nice place unforunately staff is not prepared for this facilities
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Lake View
    • Stayed 3 nights
    • Submitted via mobile

    Services provided by staff pretty bad

    Facilities are pretty goog

    Stayed in April 2018

  • Reviewed: 8 February 2018

    9.2
    Excelente, absolutamente recomendable
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 7 nights

    Un excelente hotel, hermosa vista, instalaciones y personal muy amable.

    Stayed in February 2018

  • Reviewed: 7 February 2018

    9.6
    Amazing spot just between Villarrica and Pucon.
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 3 nights
    • Submitted via mobile

    Great facilities, very friendly staff and high quality hotel. Highly recommended!

    Stayed in January 2018

  • Reviewed: 29 January 2018

    10
    Perfect place to relax and enjoy the lake
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Amazing 5 star hotel with big room, balcony, wonderful free spa and good restaurant. Welcome drink was also a nice touch.

    Stayed in January 2018

  • Reviewed: 7 January 2018

    6.3
    La cama horrible
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    La cama horrible

    Stayed in January 2018

  • Reviewed: 25 December 2017

    10
    Very nice hotel.
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    Very nice hotel. Friendly staff. Beautiful views.

    Stayed in December 2017

  • Reviewed: 18 December 2017

    9.2
    it’s hard to see the main gate from road
    • Leisure trip
    • Couple
    • Deluxe Suite with Lake View
    • Stayed 3 nights
    • Submitted via mobile

    it’s hard to see the main gate from road

    Stayed in December 2017

  • Reviewed: 2 December 2017

    10
    Perfect!
    • Leisure trip
    • Family with young children
    • Junior Suite with Lake View
    • Stayed 1 night
    • Submitted via mobile

    Nothing..we loved everything

    Everything perfect! The staff very friendly and kind!

    Stayed in December 2017

  • Reviewed: 28 October 2017

    4.6
    Quiet, clean.
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    Staff, beds uncomfortable, no answer to genius requests…

    Quiet, clean.

    Stayed in October 2017

  • Reviewed: 22 October 2017

    10
    One night stop on way to Puerto Varas but would recommend it to anyone, will stay longer next time
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    Nothing to dislike, everything was excellent

    Lovely hotel in beautiful location, I only stayed one night but would have liked to have stayed longer.

    Stayed in October 2017

  • Reviewed: 25 September 2017

    7.9
    Buena estancia borde lago
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 4 nights
    • Submitted via mobile

    Falta mantencion sector piscina y spa

    Desayuno, vista, spa

    Stayed in September 2017

  • Reviewed: 22 September 2017

    10
    Breakfast is excellent
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast is excellent The bedroom wonderful We felt really well

    Stayed in September 2017

  • Reviewed: 7 August 2017

    10
    Weekend at
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast coffee

    Architecture, furniture, food, staff

    Stayed in August 2017

  • Reviewed: 17 July 2017

    10
    Excelente la atencion
    • Family with young children
    • 2 rooms
    • Stayed 4 nights

    Excelente la atencion

    Stayed in July 2017

  • Reviewed: 14 May 2017

    10
    Pool and spa facilities were great
    • Leisure trip
    • Group
    • Superior Double or Twin Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    Pool and spa facilities were great

    Stayed in May 2017

  • Reviewed: 11 March 2017

    5.0
    It's only for a few days
    • Leisure trip
    • Family with young children
    • Deluxe Suite with Lake View
    • Stayed 9 nights
    • Submitted via mobile

    The breakfast was the worst. I think they haven't enough staff and the exiting one was really amateur.

    The view to the lake

    Stayed in March 2017

  • Reviewed: 6 March 2017

    9.6
    The view was fantastic!
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    Staff could've been a bit more warm and inviting

    The view was fantastic!! Very glitzy place!

    Stayed in March 2017

  • Reviewed: 2 January 2017

    10
    Really excellent cost-benefit. Its really woth staying ther
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 1 night

    Really excellent cost-benefit. Prime hotel, prime service by the lake. Its really woth staying there.

    Stayed in December 2016

  • Reviewed: 31 December 2016

    7.9
    The views
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Lake View
    • Stayed 3 nights

    WiFi is not available during our stay

    The views

    Stayed in December 2016

  • Reviewed: 29 December 2016

    10
    Excellent Food,
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 3 nights
    • Submitted via mobile

    Excellent Food, Garden, Gym, breakfast

    Stayed in December 2016

  • Reviewed: 9 December 2016

    10
    A fantastic hotel, nice location and wonderful staff.
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Lake View
    • Stayed 5 nights
    • Submitted via mobile

    A fantastic hotel, nice location and wonderful staff.

    Stayed in December 2016

  • Reviewed: 29 November 2016

    6.3
    Expensive meals at the restorant hotel
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room with Lake View
    • Stayed 3 nights
    • Submitted via mobile

    Expensive meals at the restorant hotel Low quantities of food and drinks

    Stayed in November 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 26 April 2016

    10
    Best meals in Pucon at hotel restaurant.
    • Leisure trip
    • Couple

    Nothing.

    Best meals in Pucon at hotel restaurant. Beautiful lake views from room balcony. Wonderful indoor pool. Best stay in Chile. Modern clean spacious rooms.

  • Reviewed: 29 March 2016

    7.9
    The location is terrific, between Villarrica and Pucon.
    • Leisure trip
    • Couple

    Our junior suite was very clean but the hotel seemed rundown from our stay one year ago. General areas not as maintained and many windows were not clean. Some wall weavings were eaten through by moths and one was hanging, about to fall off the wall. Spider webs and dead insects were visible. Perhaps running on skeletal staff after the summer period. Gym area not cleaned or maintained. Broken bike should be removed or repaired. Also, hotel did not provide a feedback form to complete...which tells us they aren't interested in learning how to improve. Breakfast buffet hot items same offerings 4 mornings in a row.

    The location is terrific, between Villarrica and Pucon. Very quiet in March. Food very good with good prices.Staff were very pleasant.

  • Reviewed: 7 February 2016

    8.3
    Lovely hotel but quite overpriced.
    • Leisure trip
    • Group

    Price. The location is very nice but you have to drive to go to town or anywhere. Nothing is walking distance.

    Lovely hotel but quite overpriced. Rooms aré comfy and decorated with great traste. Staff very friendly and helpful.

  • Reviewed: 5 February 2016

    8.8
    Rooms had excellent views over the lake.
    • Leisure trip
    • Couple

    The dining room was dated and would have benefited from a makeover.

    Rooms had excellent views over the lake. Pucon was within easy reach and the property was easily found.

  • Reviewed: 10 December 2015

    6.7
    The location is great.
    • Leisure trip
    • Family with young children

    Not very good service from the people at the reception desk. We hired two rooms and in one of them the air conditioning did not work properly. We call maintenance five times and they were not able to solve the problem. On top of that they never offer to change the room or compensate us somehow. Extremely poor breakfast. If you want an omelet they charge you for it. This is by far not a 5 Stars Hotel.

    The location is great. Excellent view of the lake.

  • Reviewed: 1 September 2015

    10
    Room view, pool , the hotel in general
    • Family with older children

    To pay extra for Wi-Fi inside the room !?!? Minimal to no assistance with luggage on taxi arrival to the premises ( expected with a 5 star hotel)

    Room view, pool , the hotel in general

  • Reviewed: 1 June 2015

    6.7
    Very well appointed hotel.
    • Leisure trip
    • Couple

    Having to pay extra for the jacuzzi which wasn't specified on the website or before we booked. That is a joke. Don't call yourself a spa hotel with this ridiculous set-up. Having to pay extra for wifi in the rooms.

    Very well appointed hotel. Nice rooms and bathrooms.

  • Reviewed: 24 May 2015

    9.6
    A high standard hotel with very good quality of service.
    • Leisure trip
    • Solo traveller

    The WiFi in the common areas was patchy and slow when available. Rooms do not have free facilities of this kind. This is in my view a shortcoming.

    A high standard hotel with very good quality of service. The staff was very professional and helpful. The atmosphere was relaxed for a this type of hotels. The facilities like the spa are exceptionally good. All rooms are spacious with a wonderful view to the lac. A real treat!! Very quiet and restfull ...

  • Reviewed: 25 April 2015

    8.8
    Beautiful hotel complex on the massive lake with laid back...
    • Leisure trip
    • Couple

    Inspite of being an SPG luxury property, even the front desk people could barely speak English. It was very difficult often to convey what we wanted.

    Beautiful hotel complex on the massive lake with laid back charm. Welcome rose champagne was a pleasant surprise. Would recommend strongly.

  • Reviewed: 20 April 2015

    6.3
    Spa facility and Mathias who runs it was very welcoming.
    • Leisure trip
    • Family with young children

    The power went out twice and had to go down to reception to get it fixed. Hotel staff during breakfast were not very welcoming, had to tell them twice to get some ketchup (maybe language problem). The sofa bed was weird (two mattresses with different levels).

    Spa facility and Mathias who runs it was very welcoming. Junior suite was very spacious with great view of the lake. Easy to book taxi and excursion thru a third party travel service (VistAVillarrica) stationed in the hotel.

  • Reviewed: 5 April 2015

    8.8
    The large spacious room, the views, the breakfast, the...
    • Leisure trip
    • Couple

    The large spacious room, the views, the breakfast, the welcoming staff and a big thanks to the gym who kindly arranged treatments late on a Sunday afternoon

  • Reviewed: 17 April 2016

    10
    Bea
    • Leisure trip
    • Group

    Bea

  • Reviewed: 13 April 2016

    10
    All was perfect.
    • Leisure trip
    • Couple

    Nothig at all. Every was great!

    All was perfect. We had silence although a wedding was celebrated on Saturday

  • Reviewed: 7 April 2016

    10
    location, views, great breakfast, attentive restaurant and...
    • Leisure trip
    • Couple

    location, views, great breakfast, attentive restaurant and spa staff

  • Reviewed: 3 April 2016

    9.6
    Amazing views of lake Villarrica, one of the most relaxing...
    • Leisure trip
    • Couple

    Amazing views of lake Villarrica, one of the most relaxing places in the world.

  • Reviewed: 14 March 2016

    9.6
    Splendid view on the lake.
    • Leisure trip
    • Couple

    Service can be slow. Blaring music until 10pm.beds a bit soft

    Splendid view on the lake. Very good facilities

  • Reviewed: 31 January 2016

    7.5
    nice view, good size bedroom and bathroom.
    • Leisure trip
    • Couple

    less than great breakfast, ok massage, old fashioned t.v.

    nice view, good size bedroom and bathroom.

  • Reviewed: 25 January 2016

    7.5
    The gym are very old
    • Leisure trip
    • Family with older children

    The gym are very old

There are also 27 reviews without text. These impact the overall review score.

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