Reviews of Pura Lodge
Callejón Lagunillas 5385, Fundo Los Guindos, San Pedro de la Paz Callejón Lagunillas 5385, Fundo Los Guindos, San Pedro de la Paz, 4130000 Concepción, Chile
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Loading...
Reviewed: July 12, 2025 · Stayed in July 2025
Verified reviewReviewed: June 28, 2025 · Stayed in June 2025
Verified reviewReviewed: June 23, 2025 · Stayed in June 2025
Verified reviewThe view is amazing
The bathroom has issues. We can not sleep good for that.
Reviewed: June 4, 2025 · Stayed in June 2025
Verified reviewEverything
All perfect
Reviewed: April 21, 2025 · Stayed in April 2025
Verified reviewI like the cleanliness and the view from our room. Breakfast is great.
The water for shower has smell for a lot of chlorine.
Reviewed: April 21, 2025 · Stayed in April 2025
Verified reviewStunning views, beautiful room with everything that you could possibly need. Really clean and lovely furnishings. Reception were really helpful and kind. Food was tasty and good value - was nice being served in our room.
Breakfast was served a little late (between 9am and 10:30am) but was delicious and brought to our room.
Reviewed: April 7, 2025 · Stayed in April 2025
Verified reviewBeautiful room, nothing around though and pricy. For that money a complementary coffee seems the least! Nespresso cups for 2000 feels not very welcoming. The view is beautiful, curtains not very dark. Breakfast very tasty though we have two small kids (1 and 4) and didnt het anything extra which also felt a bit cheap. View on the lake very nice!
Reviewed: March 21, 2025 · Stayed in March 2025
Verified reviewStunning, location, beautiful open room, great staff super friendly and helpful throughout the whole process
Nothing, was perfect
Reviewed: March 9, 2025 · Stayed in February 2025
Verified reviewBeautiful view, attentive staff
Getting to the location was a bit difficult, mainly due to congested traffic and off-the-beaten-path location
Reviewed: January 30, 2025 · Stayed in January 2025
Verified reviewReviewed: January 4, 2025 · Stayed in December 2024
Verified reviewThe view from the lodges is great.
It is 40 minutes away from Concepcion on a horrible dirt road. No one speaks english. Pizzas were terrible and the bootles with water we got expired months ago.
Reviewed: November 29, 2024 · Stayed in November 2024
Verified reviewReviewed: November 26, 2024 · Stayed in November 2024
Verified reviewVery nice facility and room very comfortable
For a business trip, the location was a little far out but for its purpose as a resort, it is perfect
Reviewed: June 26, 2024 · Stayed in May 2024
Verified reviewBeautiful spot in Concepcion, set in the middle of nature. Close to town but felt so far away. Amasing views of the lake. Walking traks around the propery were gorgeous. The room was amazing, beautiful and comfortable. The food was excellent. Home made good quality tasty meals. Bed super comfy, had the best sleep. Staff were super helpful.
Road up can be tricky in bad weather. Be aware of traffic on the camino a coronal road. Can be slow.
Reviewed: May 7, 2024 · Stayed in April 2024
Verified reviewReviewed: February 25, 2024 · Stayed in February 2024
Verified reviewLocation was perfect
Reviewed: February 15, 2024 · Stayed in February 2024
Verified reviewIt was so peaceful at Pura Lodge. The accommodations were spotless and had great scenery. The staff were incredibly helpful and kind. They gave us great recommendations on a nearby beach and were quick to respond to anything we needed. I’d come back over and over again!
I can’t think of anything we didn’t like. It was amazing.
Reviewed: February 13, 2024 · Stayed in February 2024
Verified reviewReviewed: January 23, 2024 · Stayed in January 2024
Verified reviewThe view, the place itself, the silence.
Cleaning: not 5 stars as there were a few spots that were dusty. There were too many misunderstandings with the staff which made of our stay a little stressful. We went there to enjoy the days pre-post wedding and everything I asked for in advance was totally ignored. I wouldn’t book with them again. Been there, done that.
Reviewed: January 13, 2024 · Stayed in January 2024
Verified reviewReviewed: December 31, 2023 · Stayed in December 2023
Verified reviewSmart design
Traffic in and out of town
Reviewed: December 16, 2023 · Stayed in December 2023
Verified reviewReviewed: December 9, 2023 · Stayed in December 2023
Verified reviewBeautiful view and nature. The suites were simply stunning. The staff were very very helpful and communicated really well and we had fun with them. Sneak in a swim in the lake!
As Concepcion has a traffic problem and the lodge is on the other side of the main bridge, try not to travel into centre of town during peak hour. The lodge staff organised respected transport for us which was essential as a little hard to find the lodge otherwise.
Reviewed: December 7, 2023 · Stayed in December 2023
Verified review