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Reviews of Novotel Santiago Vitacura 4 stars

Av. Americo Vespucio Norte, 1630, Vitacura, 6671408 Santiago, Chile

#78 of 215 hotels in Santiago

Guests' Choice

Review score

Based on 635 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.2

  • Location

    8.9

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    7.9

  • Free WiFi

    8.3

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Showing 1 - 41

  • Reviewed: 2 April 2018

    6.3
    Good enough place to stay for a night, convenient location, good variety of food for breakfast.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    The toilette room was far from the shower room. The shower room glass door allowed the light to disrupt whoever was sleeping on the room. The shower head was broken. There was no tissue paper in the washroom.

    Location was good. The size of the room was very good. Parking was convenient. The bed was comfortable. It had a shower and a bathtub.

    Stayed in March 2018

  • Reviewed: 26 March 2018

    9.2
    Excellent access to airport. Good for short stays and close to good restaurants.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No concierge or porter to help with bags.

    Restaurant service was excellent. There is a small lounge near the bar which is very comfortable and separates guests from the activities associated with check in and out. Good for snacks, drinks and relaxing.n

    Stayed in March 2018

  • Reviewed: 24 February 2018

    10
    Good location, great hotel.
    • Leisure trip
    • Couple
    • Standard Queen Room with Sofa Bed
    • Stayed 1 night

    Hotel is in a good location, about ten minute walk to hop-on hop-off bus, close to parks and great places to eat. The hotel itself has large rooms with a separate shower. Breakfast was included and was good.

    Stayed in January 2018

  • Reviewed: 31 January 2018

    9.2
    Exceed my expectation but breakfast needs some variation to the daily menu
    • Business trip
    • Solo traveller
    • Standard Queen Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    There is not much choice for someone who is a vegetarian or a muslim. The menu needs to be changed every few days so that the breakfast is more appetizing.

    The quality and the taste of the food is good.

    Stayed in January 2018

  • Reviewed: 31 December 2017

    7.9
    nice area with lots great restaurants, very friendly and...
    • Leisure trip
    • Couple
    • Standard Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    very noisy road, thin walls so you can hear neighbours, blackout curtain was broken

    nice area with lots great restaurants, very friendly and helpful staff

    Stayed in December 2017

  • Reviewed: 16 October 2017

    7.5
    Location and Parking, great family hotel.
    • Leisure trip
    • Couple
    • Standard Queen Room with Sofa Bed
    • Stayed 1 night

    Room size, maintenance and amenities, small safety box (a laptop doesn't fit inside). I'll not recommend this hotel for a romantic way out.

    Location and Parking, great family hotel.

    Stayed in October 2017

  • Reviewed: 17 April 2017

    9.6
    Excellent hotel in Las Condes
    • Leisure trip
    • Couple
    • Standard Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    They shouldn't charge you an additional amount for using the gym. No where in the world I have seen this fee. What's common is when hotels charge for the personal trainer in the gym but not for using the facilities themselves.

    Good location in a nice place in Santiago Las Condes, incredible water pressure pools, good restaurant.

    Stayed in April 2017

  • Reviewed: 5 March 2017

    8.3
    Good choice of hotel
    • Leisure trip
    • Group
    • Standard Queen Room with Sofa Bed
    • Stayed 2 nights

    i found strange the design of the room with the toilet in one side and the sink/shower/bath on the other side...a bit ackward...

    location is very good, overall it is a very fine hotel, good infrastructure, breakfast included in the rate is also very good

    Stayed in March 2017

  • Reviewed: 20 November 2016

    10
    Not a chilly stay in Santiago, Chile
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    No soap in the bathroom!

    Great front desk personnel . Vanessa went above and beyond in helping us get a better taxi and was full of great info about the area . They allowed us to store our belongings for a while before we left but after we checked out. Very friendly staff in every department. Bkfst was wonderful! Well worth the stay!

    Stayed in November 2016

  • Reviewed: 9 October 2016

    9.6
    Nice comfortable hotel, clean and lots of smiling faces, nothing to much trouble. Nice place to s
    • Business trip
    • Solo traveller
    • Standard Queen Room with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    Restaurant service could be a little better and the male waiters were a bit "off" The female, waitress however first class. But do not let that put you off! Would recommend

    Excellent breakfast, good position and value. Meals in restaurant good. Hotel clean and nice smiling faces.

    Stayed in October 2016

  • Reviewed: 21 August 2016

    8.3
    Room was OK, but need improvements
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    The toilet room is not in the bathroom and has not a place sink to wash hands. That means if you use the toilet, you have to go to the bathroom to them wash your hands (if your roomate is not taking a shower...)

    Staff members were polite and helpful. Location is good if you plan to go up the mountains.

    Stayed in August 2016

  • Reviewed: 12 March 2018

    8.3
    Great position in a safe area.
    • Business trip
    • Solo traveller
    • Standard Queen Room with Sofa Bed
    • Stayed 1 night

    Great position in a safe area. Close to the Bicentenario Park where you can go for a run in the morning. Good Breakfast, friendly staff and clean.

    Stayed in March 2018

  • Reviewed: 1 February 2018

    9.2
    Liked it
    • Leisure trip
    • Couple
    • Standard Queen Room with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    Nice bed and shower. Location is great, next to good restaurants.

    Stayed in January 2018

  • Reviewed: 22 January 2018

    9.6
    Greaaaat
    • Business trip
    • Group
    • Standard Queen Room with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    Bacon cooked horrible

    Stayed in January 2018

  • Reviewed: 21 January 2018

    9.6
    great location, nice big rooms and comfortable beds and...
    • Business trip
    • Group
    • Standard Queen Room with Sofa Bed
    • Stayed 1 night

    great location, nice big rooms and comfortable beds and bathrooms.

    Stayed in January 2018

  • Reviewed: 18 January 2018

    8.8
    good
    • Business trip
    • Couple
    • Standard Queen Room with Sofa Bed
    • Stayed 9 nights

    good

    good

    Stayed in January 2018

  • Reviewed: 11 January 2018

    4.6
    Below expectations
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    We book for 2 adults and 2 children, but the gave us a room with 2 single beds.

    Location

    Stayed in January 2018

  • Reviewed: 3 December 2017

    9.2
    Room is too small for the price paid.
    • Business trip
    • Couple
    • Standard Queen Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Room is too small for the price paid. No space to place your belongings. It was noisy.

    Stayed in December 2017

  • Reviewed: 18 November 2017

    7.9
    Nice modern hotel in good location.
    • Business trip
    • Solo traveller
    • Standard Queen Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Was charged for items from minibar I ever had!

    Great hydrotherapy pool. Nice spacious modern and clean rooms. Good choice for breakfast.

    Stayed in November 2017

  • Reviewed: 5 July 2017

    7.9
    Nice staff
    • Business trip
    • Solo traveller
    • Standard Queen Room with Sofa Bed
    • Stayed 7 nights

    Breakfast was a bit repetitive

    Nice staff

    Stayed in June 2017

  • Reviewed: 7 May 2017

    8.8
    Best choice!
    • Business trip
    • Solo traveller
    • Standard Queen Room with Sofa Bed
    • Stayed 5 nights
    • Submitted via mobile

    Nothing. All good!

    Location. Very near to Parque Arauco Mall.

    Stayed in April 2017

  • Reviewed: 2 May 2017

    7.1
    Could be better!
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Inconvenient for using separate restroom & shower, back & forth!

    Stayed in April 2017

  • Reviewed: 23 April 2017

    6.3
    Location
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Price of food and beverage. High priced water in the room.

    Location

    Stayed in April 2017

  • Reviewed: 9 March 2017

    4.6
    Did not inform previous that spa was not avaiable.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Sofa Bed
    • Stayed 4 nights

    Did not inform previous that spa was not avaiable.

    Stayed in March 2017

  • Reviewed: 5 February 2017

    9.6
    Great value
    • Leisure trip
    • Couple
    • Standard Queen Room with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    Location - close to bus; front desk staff - very helpful. Free wi-fi was great! Good security.

    Stayed in February 2017

  • Reviewed: 15 January 2017

    9.6
    Delicious fruits in the breakfast.
    • Business trip
    • Group
    • Standard Queen Room with Sofa Bed
    • Stayed 7 nights

    Far from subway.

    Delicious fruits in the breakfast.

    Stayed in January 2017

  • Reviewed: 15 January 2017

    10
    Luxury for youngsters
    • Leisure trip
    • Solo traveller
    • Standard Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    N/A

    It's got a balance of location, facilities, cleanliness, etc

    Stayed in January 2017

  • Reviewed: 24 October 2016

    10
    A Great Place to Stay
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 4 nights

    Friendly staff, delicious breakfast, clean room

    Stayed in September 2016

  • Reviewed: 14 October 2016

    8.8
    Always Good
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    No milk on drinks tray and they charged us for some when we asked

    The swimming pool/spa and breakfast excellent

    Stayed in October 2016

  • Reviewed: 29 July 2016

    8.8
    great stay, great value for money
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 9 nights

    few choices for breakfast

    great friendly staff

    Stayed in July 2016

  • Reviewed: 17 July 2016

    7.1
    The location
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast

    The location

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 11 April 2016

    7.9
    The room was very confortable and walking distance to...
    • Leisure trip
    • Solo traveller

    I would have loved to have smoked salmon for breakfast as I did at the Bangkok Novotel, for instance.

    The room was very confortable and walking distance to restaurants and supermarket. And the personnel was friendly and helpful.

  • Reviewed: 8 April 2015

    10
    All the staff I met were very friendly and helpful, even...
    • Business trip
    • Solo traveller

    internet speed is slow, but looks like it´s normal in Chile, so maybe not hotel´s fault

    All the staff I met were very friendly and helpful, even though some of them can´t speak english. I´m surprised by the free Jacuzzi down by the side of the swimming pool, enjoyed it a lot.

  • Reviewed: 25 May 2016

    9.2
    great breakfast, clean, modern, comfortable
    • Business trip
    • Solo traveller

    great breakfast, clean, modern, comfortable

  • Reviewed: 29 April 2016

    10
    Buffet breakfast was good.
    • Business trip
    • Solo traveller

    Nothing.

    Buffet breakfast was good. Rooms were comfortable, clean. Location was great

  • Reviewed: 21 December 2015

    7.5
    Spa
    • Business trip
    • Family with young children

    Atencion restaurante en la noche

    Spa

  • Reviewed: 23 November 2015

    7.5
    location
    • Business trip
    • Solo traveller

    Too old , needs renovation

    location

  • Reviewed: 15 September 2015

    8.8
    price and breakfast and view of the andes mountains
    • Leisure trip
    • Group

    bed was uncomfortable - pillows mainly

    price and breakfast and view of the andes mountains

  • Reviewed: 26 August 2015

    2.5
    Not check-in at all.
    • Business trip
    • Solo traveller

    Not check-in at all. Be charged for some reason I do not know. crazy.

    Not check-in at all. Be charged for some reason I do not know. crazy.

  • Reviewed: 2 May 2015

    6.3
    Location
    • Leisure trip
    • Couple

    Very small room with a difficult access to the bathroom. The glass door of the bathroom is near the head of the bed. The bed isn`t big.

    Location

  • Reviewed: 2 April 2015

    10
    Location and facility
    • Business trip
    • Solo traveller

    they miss just a good link with city taxi, I miss the possibility to reserve a taxi for the time I asked for.

    Location and facility

There are also 30 reviews without text. These impact the overall review score.

Showing 1 - 41

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