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Reviews of Hotel Marina Villa del Rio 4 stars

Avda. España 1025, 5110067 Valdivia, Chile

#12 of 19 hotels in Valdivia

Guests' Choice

Review score

Based on 763 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.2

  • Location

    7.6

  • Facilities

    8

  • Staff

    8.2

  • Value for money

    7.4

  • Free WiFi

    6.7

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Showing 1 - 26

  • Reviewed: 3 June 2018

    9.2
    Great location and great customer service!
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night

    The wait staff in the restaurant, during the evening was excellent. In the morning, the wait staff seemed to be in a hurry for you to leave. There were not many folks in the hotel, but in both days, i felt they were trying to make me leave. The food was good, and the view enjoyable.

    Great front desk service!! Always willing to help and make suggestions.

    Stayed in May 2018

  • Reviewed: 17 January 2018

    8.8
    Beutiful view, great comfort.
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night

    Internet in the room was poor. Safe box was small-ish, so I couldn't save my laptop in it. Maybe AC would be needed at some point.

    The staff were really kind and helpful. Breakfast was great. And the scenery is the best of the hotel.

    Stayed in January 2018

  • Reviewed: 11 January 2018

    9.2
    Nice facility for a getaway.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Can’t communicate with staff. Almost all did not speak or understand English. I have paid all bills night before check out. When I did check out and gave back room key, staff tried to charge $25.00 more. It took 30 min before they realized his mistake and they let me go😉😉😉

    Nice facility for a getaway.

    Stayed in January 2018

  • Reviewed: 7 January 2018

    5.4
    Best times seen long ago !
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 2 nights

    ... that I had to stay two days. Carpet in room has not been renewed in the last 150 years. Hotel needs an urgent overhawl or should adjust rates. Breakfast was not even average, pool and surroundings were of the quality of the carpet.

    .. that I only had to stay two days.

    Stayed in January 2018

  • Reviewed: 2 May 2017

    4.6
    Not up to expectations
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The room went dark without electricity in the middle of my morning shower. It was only my room that suffered this problem. I had to finish it up in the dark using my phone light.

    It is like time travel. Imagine going back in time 50 - 80 years.

    Stayed in April 2017

  • Reviewed: 31 March 2017

    7.5
    Good value for the money
    • Leisure trip
    • Couple
    • Superior Single Room
    • Stayed 2 nights

    No guest shop with snacks etc. The front door staff could be a little more friendly.

    The breakfast was really nice. The breakfast Manager was always very attentive to all of the guest.

    Stayed in March 2017

  • Reviewed: 1 November 2016

    5.8
    Check in possible 1 hour earlier
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Staff very unfriendly (especially Fernanda), does not greet unless you do first. No English whatsoever. Unbelievably slow check in and check out. Slow/ no internet in the room. Cracked tiles and fungi in the bathroom. Not a single piece of veggie for breakfast. Got change for our stay in coins. No info upon arrival about check out time, Breakfast, Internet, etc.

    Check in possible 1 hour earlier

    Stayed in November 2016

  • Reviewed: 8 March 2018

    9.6
    La hora de check, 10:30 am es demasiados temprano para el...
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    La hora de check, 10:30 am es demasiados temprano para el check-out

    Stayed in March 2018

  • Reviewed: 27 February 2018

    4.6
    sin gracia
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    cafeteria, check out 10:30

    cama comoda

    Stayed in February 2018

  • Reviewed: 30 January 2018

    9.6
    The hotel was lovely, spacious and definately a place i...
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No tea or coffee factilites in the room

    The hotel was lovely, spacious and definately a place i would visit again

    Stayed in January 2018

  • Reviewed: 31 March 2017

    9.6
    Quiet place with nice river views.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    No fresh fruit for breakfast.

    Excellent views to town across the river.

    Stayed in March 2017

  • Reviewed: 27 February 2017

    7.9
    a good holiday destination
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights

    a little old

    the location

    Stayed in February 2017

  • Reviewed: 15 February 2017

    5.0
    Outdated
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Outdated

    Stayed in February 2017

  • Reviewed: 23 January 2017

    5.4
    Warmed up cold coffee for breakfast
    • Business trip
    • Group
    • Single Room
    • Stayed 2 nights

    They warm up cold coffee at breakfast from the day before

    Stayed in January 2017

  • Reviewed: 21 November 2016

    10
    Nice place
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Wifi

    Nice place Good price

    Stayed in November 2016

  • Reviewed: 14 November 2016

    6.7
    Good food and comfy befs
    • Business trip
    • Group
    • Superior Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff not always helpful.

    Bed was great. Bathroom super clean. Food at dinner excellent, as wax breakfast buffet.

    Stayed in November 2016

  • Reviewed: 18 October 2016

    9.6
    Location, staff, breakfast
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    Checkout at peak hour was a little bit slow

    Location, staff, breakfast

    Stayed in October 2016

  • Reviewed: 6 October 2016

    7.1
    good view
    • Business trip
    • Group
    • Twin Room
    • Stayed 2 nights

    the facilities is old

    good view

    Stayed in October 2016

  • Reviewed: 31 July 2016

    8.8
    La habitacion, con su vista.
    • Leisure trip
    • Family with older children
    • 2 rooms
    • Stayed 1 night

    La habitacion, con su vista. Un agradable bar y restaurant. Silencioso, agradable para descansar.

    Stayed in July 2016

  • Reviewed: 25 July 2016

    8.8
    Very Comfortable, and spacious rooms. And quiet environment!
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 5 nights

    -

    Great breakfast and friendly service.

    Stayed in July 2016

  • Reviewed: 17 July 2016

    3.8
    Horribles habitaciones, incomodas
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Habitaciones malas y viejas, wifi

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 16 April 2015

    6.7
    Rooms and reception very nice
    • Leisure trip
    • Couple

    The hotel were changing the lift The location is not for visiting the city for 1 night, it was not very clear in the website map if you do not know the place

    Rooms and reception very nice

  • Reviewed: 4 January 2015

    5.4
    Breakfast and service were great.
    • Leisure trip
    • Group

    The place needs major remodeling. Looks like it was a really good hotel years ago. Outdated bathrooms and rooms. Only double beds available.

    Breakfast and service were great.

  • Reviewed: 2 November 2015

    10
    Todo, espectacular.
    • Leisure trip
    • Couple

    Nada

    Todo, espectacular.

  • Reviewed: 20 October 2015

    6.7
    Lovely view
    • Leisure trip
    • Couple

    Not accessible on foot - one needs a car/taxi/watertaxi

    Lovely view

  • Reviewed: 28 January 2015

    4.2
    The view
    • Leisure trip
    • Family with young children

    The rooms and the location

    The view

There are also 15 reviews without text. These impact the overall review score.

Showing 1 - 26

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