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  5. Reviews of Windsor Suites Hotel

Reviews of Windsor Suites Hotel

Victoria Subercaseaux, 65, Downtown Santiago, Santiago, Chile

#191 of 265 hotels in Santiago

Guests' Choice

Review Score

Based on 261 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8

  • Comfort

    7.7

  • Location

    9

  • Facilities

    7.2

  • Staff

    7.9

  • Value for money

    8.1

  • Free WiFi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 21

  • Reviewed: January 2, 2019

    6.7
    Grand old lady in need of a facelift
    • Leisure trip
    • Solo traveler
    • Double or Twin Room with Private Barthroom
    • Stayed 1 night

    Windsor has seen better days and feels like one of those run down hotels that Gordon Ramsay would use for his show Hotel Hell....well maybe not quite so bad but it's slipping in that direction fast. It started straight from check-in when i got a room that was already occupied by another guest (I found out by opening the door with my key and coming face to face with a guy watching TV). The second room I got was all mine. Good size, but very dated. It was 30 degrees C outside and the AC sounded like an airplane. The balcony, that would've been useful in the hot weather, was closed for renovations. The room itself was reasonable clean but doesn't really feel like it since the need of a lick of paint is acute with many small spots and cracks. The bathroom had mould in corners and a big chunk of hair came out when I opened the shower curtains. Breakfast was no hit either. Budget ingredients and poor selection. My overall impression is that Windsor once was a very good hotel but it peaked many moons ago and is in dear need of a massive remodelling.

    The location is fabulous. Next to a park and many good eating options nearby. Big rooms.

    Stayed in January 2019

  • Reviewed: October 22, 2018

    10
    An extremely lovely little guest house
    • Leisure trip
    • Couple
    • Double or Twin Room with Private Barthroom
    • Stayed 2 nights
    • Submitted from a mobile device

    It was all fabulous

    The owners are super friendly and hospitable people. It was like staying with family. The room was lovely, with a view to the lake, was very comfortable and warm in the cold weather. Breakfast each morning was amazing - fresh fruit, cereals, bread, meats, cheese, pizza/eggs and sausages and cake as well. It has been a very relaxing and wonderful stay. Thank you.

    Stayed in October 2018

  • Reviewed: May 8, 2018

    5.8
    The location was great
    • Leisure trip
    • Couple
    • Double or Twin Room with Private Barthroom
    • Stayed 1 night
    • Submitted from a mobile device

    The staff is not helpful nor friendly. The rooms are very outdated. The courtain doesen't block the sunshine so it's uncomfortable if you want to relax during the day.

    The location was great

    Stayed in May 2018

  • Reviewed: April 20, 2018

    3.3
    Bad hotel and a bad place.
    • Family with young children
    • Double or Twin Room with Private Barthroom
    • Stayed 2 nights

    The hotel is really bad. The air conditioner did not work very well, the lights were bad and the room was dark most of the time. The shower at the bathroom had not warm water for most of the time, difficult to get it and during the last cleaning someone broken the shower at the wall so we had to use the small shower. Really a bad hotel. Should not be at the booking related.

    Stayed in April 2018

  • Reviewed: March 23, 2019

    10
    A friendly and helpful staff received us warmly on arrival
    • Leisure trip
    • Group
    • Double or Twin Room with Private Barthroom
    • Stayed 2 nights

    Odour in the dinning room

    Very good, plenty of fruit.

    Stayed in February 2019

  • Reviewed: March 16, 2019

    9.6
    Great!
    • Leisure trip
    • Group
    • Double or Twin Room with Private Barthroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Very minor, the property is a little aged.

    Great location, room with balcony overlooking park very nice. Terrific and helpful staff.

    Stayed in March 2019

  • Reviewed: March 10, 2019

    9.2
    Very convenient location. Value for money.
    • Leisure trip
    • Couple
    • Double or Twin Room with Private Barthroom
    • Stayed 4 nights
    • Submitted from a mobile device

    Can not adjest the shower head.

    Good location,

    Stayed in March 2019

  • Reviewed: February 2, 2019

    8.8
    Easy place
    • Leisure trip
    • Couple
    • Double or Twin Room with Private Barthroom
    • Stayed 1 night
    • Submitted from a mobile device

    Its a bit tired

    Cheap easy for a one night stop. Close to the metro and a good restaurant

    Stayed in February 2019

  • Reviewed: December 11, 2018

    6.7
    Two night stay in Santiago
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The outside appearance make your first impression very poor as on the approach road the buildings are full of graffiti

    The location is excellent

    Stayed in December 2018

  • Reviewed: October 28, 2018

    9.6
    Well located hotel at a great price. Excellent staff in
    • Leisure trip
    • Couple
    • Double or Twin Room with Private Barthroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Less noise from the expressway that emerged from the underground in front.

    Very centrally located.

    Stayed in October 2018

  • Reviewed: September 21, 2018

    8.3
    Good and affardable stay in the centre.
    • Leisure trip
    • Solo traveler
    • Double or Twin Room with Private Barthroom
    • Stayed 1 night
    • Submitted from a mobile device

    It had better days. No appliaiances in the room.

    Nice, friendly staff. Good location. Superb balcony with excellent view. Good value for money.

    Stayed in September 2018

  • Reviewed: February 24, 2018

    10
    It was all good.....No complaints
    • Leisure trip
    • Couple
    • Double or Twin Room with Private Barthroom
    • Stayed 8 nights
    • Submitted from a mobile device

    Beautiful view facing the park. Room was large with TWO king size beds. Pillows were very comfortable. Equipped with a fridge as a bonus

    Stayed in February 2018

  • Reviewed: November 27, 2017

    10
    Everything was great!
    • Leisure trip
    • Couple
    • Double or Twin Room with Private Barthroom
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything was great! The room, the staff the location

    Stayed in November 2017

  • Reviewed: October 17, 2017

    10
    In the great location of Santiago is this hotel .You can reach all attraction by foot. Even it's in
    • Solo traveler
    • Double or Twin Room with Private Barthroom
    • Stayed 2 nights

    Narrow elevator

    everything was good

    Stayed in October 2017

  • Reviewed: October 9, 2017

    7.9
    Very nice trip!
    • Business trip
    • Couple
    • Double or Twin Room with Private Barthroom
    • Stayed 7 nights
    • Submitted from a mobile device

    Shower, breakfast, and location difficult to find by taxi drivers

    Huge bedroom, clean, inside Lastarria

    Stayed in October 2017

  • The following reviews were written more than 24 months ago. They're no longer included in the property's overall review score, but they might still be helpful when choosing the perfect place to stay.

  • Reviewed: January 5, 2016

    7.5
    The location is very convenient, although most taxi driver...
    • Group

    The dining room is dingy looking, the breakfast buffet is not very appetizing, and the coffee is in drinkable. The staff is rather unfriendly and not eager to serve.

    The location is very convenient, although most taxi driver had trouble finding the hotel. The terrace on the top floor facing the Cerro Santa Lucia was fabulous.

  • Reviewed: January 25, 2015

    3.3
    Estavamos em um grupo de 3 mulheres.
    • Leisure trip
    • Family with older children

    Estavamos em um grupo de 3 mulheres. Não fomos apenas mal atendido à noite por esperar 10 minutos do lado de fora, mas nos sentimos afrontadas de tal forma que mal conseguimos dormir/ we were in a group of 3 ladies and waited for 10 minutes out side the hotel, we were agressively welcomed during the night. We even felt a bit threatened and scared of going to sleep. Aparently it.s not the first time that happens over there. Limpeza e café da manhã fracos. Bad cleaning service and not great breakfast.

  • Reviewed: December 23, 2015

    5.4
    Location good, large room.
    • Leisure trip
    • Couple

    Very tired and in need of decorating

    Location good, large room.

  • Reviewed: August 22, 2015

    5.0
    Staff is very friendly.
    • Leisure trip
    • Couple

    Room without a very noisy conditioner was too cold. Hotel is a little overpriced.

    Staff is very friendly.

  • Reviewed: March 17, 2015

    8.3
    Location, staff
    • Leisure trip
    • Couple

    Didn't have any significant bad experience.

    Location, staff

  • Reviewed: March 15, 2015

    9.2
    big room and big beds
    • Leisure trip
    • Group

    one of staff was not good towards guests. he was nervous...

    big room and big beds

There are also 5 reviews without text. These impact the overall review score.

Showing 1 - 21

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