Breakfast is fantastic and delicious. The serving staff is friendly and competent. The dining place is very clean.

Stayed in August 2025

We had a truly wonderful 4-night stay at Atlantis Sanya with our two children (ages 7 and 1). The highlight of our experience was undoubtedly our incredible butler, Farhana. From the moment she messaged me before our arrival, I knew we were in good hands. She personally greeted us the second we arrived, warmly welcomed our family, and guided us to our room. Throughout our stay, Farhana went above and beyond—always available to answer our questions, anticipate our needs, and make sure everything ran smoothly. Nothing was ever too much trouble for her. Even when I accidentally left an item in the room after checkout, she quickly and effortlessly arranged to have it returned to me. Atlantis Sanya is a fantastic hotel with excellent amenities, but it was Farhana’s exceptional care and attention that made our trip truly unforgettable.

Stayed in August 2025

Special thanks to Atlantis Staff and a special appreciation for Farhana really made our trip memorable. Thanks looking forward to coming again.

Stayed in August 2025

Absolutely nothing to improve upon. Everything was perfect.

It is a perfect vacation spot for all ages, family, couple etc. Room was spotless and top of the class, lounge accommodated us with breakfast which was very convenient, and unlimited access to the water park was a huge plus. There are many types of restaurants, free access to the aquarium, pools that are open until 10pm with cocktail bar with live music, and numerous shops. We wish we were here for more days. Finally, we had huge help from our personal concierges, Dikshya and Fahad, who helped us from the day we arrived at the airport, facilitated our check-in, gave us information about the hotel whenever we needed, provided us with every extra amenities whenever we asked so we don't ever have to call the front desk, and even surprised us with cake and lovely room decoration for my wife's birthday. We would love to visit here again in the future.

Stayed in August 2025

This was a wonderful travel experience. The staff were very friendly and helpful. The hotel arranged a personal butler Elena for us. During this trip, we received very attentive care from her. She was very kind and polite. We look forward to staying at the hotel again next time.

Stayed in July 2025

Their customer service is excellent, every staff member is willing to give you kindly advice even if I wrongly went into a luxury western restaurant. Especially, they have one to one service to provide help via wechat, Elena relieved my worry before I arrived as well as helped me to find restaurants during my stay.

Stayed in July 2025

Special thanks for: Ms.Dikshya Kunwar Mr.Fahad Tufail Mr.Andrey They where really helpful

Stayed in July 2025

Special thanks for: Ms.Dikshya Kunwar Mr.Fahad Tufail Mr.Andrey They where really helpful

Stayed in July 2025

we can not swim at the sea

i loved every thing in hotel very clean the aqua park is amazing the people who is working very friendly and helpful. special thanks for Mr. fahad and Mrs. Dikshya and Mr. Andrey. your follow up about anything we need or any questions. i wish u all the best and hope see u soon

Stayed in July 2025

Need to request for higher floor with butler as already mentioned in the booking order as well as at the check in counter.

With butler

Stayed in July 2025

Room, Breakfast at the Royal club, kids facilities

Stayed in July 2025

Nothing

A Dream Stay at Atlantis Sanya – Unforgettable Experience with Amazing Service! Our stay at the Deluxe Suite at Atlantis Sanya was nothing short of spectacular. From the moment we stepped into the suite, we were blown away by the breathtaking views, luxury, and attention to detail that made us feel like royalty. The room was elegantly designed, with spacious areas that felt both inviting and opulent, making it the perfect retreat after a day of exploration and relaxation. What truly elevated our experience was the exceptional service we received, especially from our butler, Dikshya Kunwar. From the first greeting to the farewell, Dikshya’s attention to every detail made our stay unforgettable. She was incredibly attentive, always available to meet our needs with a warm and friendly demeanor. Whether it was arranging a last-minute dinner reservation, coordinating transportation, or suggesting local experiences, Dikshya handled everything with professionalism and genuine care. One of the highlights was her ability to anticipate our needs before we even expressed them. She was always one step ahead, ensuring we had everything we needed for a smooth, comfortable stay. Her personal touch, from delivering breakfast in bed to providing insider tips about the best local attractions, made us feel like we were in the best hands. Atlantis Sanya itself is a paradise—offering luxurious amenities, world-class dining, and endless entertainment options, but it's the exceptional service that truly sets this resort apart. Dikshya Kunwar went above and beyond to make our time at the resort memorable, and we are so grateful for her efforts in making our trip absolutely perfect. If you’re considering staying at Atlantis in Sanya, do yourself a favor and book a deluxe suite. And if you're lucky enough to have Dikshya as your butler, you're in for a truly special experience! Thank you, Dikshya, and the entire team at Atlantis Sanya – we can’t wait to return!

Stayed in July 2025

Very crowded lobby and breakfast buffet. Haven’t seen so many people in a 5 star hotel. Very noisy and uncomfortable sometimes.

Professional staff. Our butler Dikshya Kunwar contacted us one day before we checked in and assisted us with all requests during the stay. Very helpful and friendly staff and excellent location to the aquarium and water park

Stayed in July 2025

The service was spectacular, especially from Ms Dikshya Kunwar who personally helped us to our room, gave us essential information and even came back later with complimentary gifts.

Stayed in July 2025

The staff Elena who serve me so well, although I need to wait some time to check in, she brought along the key to me to the restaurant when I was having lunch. She also sent me some souvenirs, which are three little cute dolphins. Besides, the water park is worth to go, even the fast pass is fair price. My daughter can play many timesc she enjoyed it so much! The choice of buffet breakfast is far more the enough. I will bring my family and friends there again.

Stayed in June 2025

Elena Hu, was the staff assigned to us and she was wonderful. Very quick to respond to all of our requests and did her best to make the stay as enjoyable for us as possible. 10/10

Stayed in June 2025

Location was far from the city centre, buffet restaurant too crowded

The facilities, the beautiful views and comfortable room.

Stayed in June 2025

WIFI connection together with VPN did not work as it did in other cities we visited.

This was our first time in Sanya, and choosing to stay at Atlantis was absolutely the best decision we could have made, especially with kids! The resort offers a perfect mix of luxury, fun, and thoughtful service that made our stay truly unforgettable. From the moment we arrived, we were warmly welcomed by our personal butler, Fatima, who went above and beyond to assist us at any hour. Her kindness and attentiveness made us feel completely at home. The level of service throughout the resort was exceptional, there was always someone available to help, and we were especially grateful for the staff's ability to communicate in English, which made everything so easy. The Aquapark and Lost Chambers aquarium were absolute highlights for the whole family! There was never a dull moment, and our kids were constantly entertained. On top of that, the resort surprised us with fresh fruit in our room every few days, and our children were thrilled with the adorable gifts they received. It’s those extra touches that made the experience so special. Housekeeping was impeccable, our room was always spotless and well-maintained. Overall, Atlantis Sanya exceeded all expectations. It’s a paradise for families and an ideal place to create lasting memories. We are so thankful for the incredible hospitality and can’t wait to return!

Stayed in June 2025

Nothing

The resort is beautiful and well-maintained. The water park and aquarium were amazing for the kids. Staff were friendly and the rooms were spacious and clean.

Stayed in June 2025

The hotel corresponds to 5 stars. The staff is very attentive and helpful. The rooms are very clean and just huge. The breakfast is excellent.. I especially want to note the manager from Kazakhstan Fatima thanks to her we learned a lot about the hotel.

Stayed in June 2025

No one understand English in the restaurants

The staff were probably the best , especially Ms Elena ( our own butler ambassador) . She is wonderful and very helpful. She made the Atlantis hotel, Sanya became 7+ star

Stayed in May 2025

Excellent service – the staff is incredibly attentive, and the facilities are impeccably maintained. A truly outstanding experience!

Stayed in April 2025

Loved everything, words can’t describe how good it is and Shakhzod went above and beyond to make our stay memorable and was there to help us with anything we wanted. We will return again

Stayed in May 2025

No comments , we really liked this property and will return to stay for more days

Very clean and the room are very spacious We stayed at 28 floor with beautiful views. Room Fully equipped

Stayed in May 2025