I had a wonderful stay. The staff were very helpful and went the extra mile to make my stay as pleasant as possible. Edison and Pinky were particularly helpful! The room was luxurious, with a view of the Bund, which made it difficult to leave the hotel and explore!

Stayed in August 2025

Our room had the most amazing river view (Panorama Riverside Retreat King Room on a higher floor). The room was huge, very quiet and super clean. The gym, pool and spa facilities are fantastic. Breakfast was great and open till 12pm. The rooftop bar has stunning views over the city and the food & drinks up there were really good.

Stayed in August 2025

We had wonderful stay. Welcoming, amazing service, good breakfast and fast service, beautiful view from rooms , room size was amazing and everything well thought

Stayed in August 2025

cigarette smell in the room

The fitness centre is impressively well-equipped, and the room is spacious and comfortable. We appreciated the high-quality cups and glasses, as well as the complimentary minibar. The staff went above and beyond by preparing a delightful surprise—an adorable cheesecake and mini cupcakes to celebrate our wedding anniversary. They also kindly extended our stay due to the typhoon, which was truly unexpected and deeply appreciated. Overall, we’re very satisfied with our experience and the thoughtful service provided.

Stayed in July 2025

Nothing

Top class hotel, nice staff

Stayed in July 2025

Upon check - in, OLLY provided enthusiastic and professional service. OLLY actively offered assistance and gave a detailed introduction of the hotel facilities. The service was meticulous, covering everything from luggage handling to route guidance with great care and thoughtfulness, which made guests feel extremely warm.

Stayed in June 2025

They are strict on check out time (12pm) and do not allowed extension even just an hour. Though they help to store our luggage.

The view from my room.

Stayed in June 2025

All good

Spacious room with spectacular view. Room is very clean and the team really has taken care of me. Spa is very professional as well. Cynthia at the front desk does an excellent job.

Stayed in May 2025

Great spaces, great design

Stayed in April 2024

Great hotel, excellent location, friendly and helpful, but wifi was a total letdown. This is something the hotel will need to address if it wants to attract business travellers.

The location is superb - right on the bund with great views of the Shanghai skyline. The staff are particularly friendly and helpful.

Stayed in November 2023

The room was unbearably hot. The AC is central and fixed at 23°C, and the control panel in the room is just for show. When I called reception, they confirmed it’s not functional. The windows face the river, but there’s no proper blackout. Once the sun rises, the entire room fills with light. No soundproofing at all: you hear footsteps upstairs, doors opening and closing, cleaning staff talking loudly from 6AM, and even the boats passing by on the river. Breakfast had very limited options. Definitely not worth it. Most of the reception staff only speak Chinese. I understand this is China, but in a hotel of this price range you would expect staff who can communicate with international guests. The main restaurant closes at 9PM, which makes no sense for a five-star hotel. The room rate is around CNY 2,500 per night, and they take a CNY 2,000 deposit — you basically end up paying double upfront. Stayed for 5 nights, and honestly not a single night was comfortable. The location isn’t great and quite remote The room itself is nice, but the facilities, location and overall experience were very disappointing. Definitely not worth the price and I do not recommend this hotel.

The room is spacious, modern, and nicely designed. The bathroom is large and the view from the jacuzzi/bathtub is beautiful. There’s plenty of storage space for your belongings.

Stayed in September 2025

Unfortunately the famous rooftop bar is closed currently and it’s not mentioned. We was really looking forward to get a good cocktail. Due to that it was not possible to order any cocktails

Great room with an amazing view

Stayed in April 2025

nil

Stayed in November 2023

There are no comments available for this review

Stayed in August 2025

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Stayed in July 2025

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Stayed in June 2025

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Stayed in December 2024

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Stayed in November 2024

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Stayed in September 2024

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Stayed in December 2023

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Stayed in October 2023

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Stayed in March 2024

There are no comments available for this review

Stayed in August 2025