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Reviews of Citadines Xinghai Suzhou

Block 27, Jiacheng Gardens, No. 58 Xinghai Street, 215021 Suzhou, China

#30 of 86 hotels in Suzhou

Guests' Choice

Review Score

Based on 120 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    8.8

  • Facilities

    8.6

  • Staff

    9.2

  • Value for money

    8.8

  • Free Wifi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 27, 2025

    9.0
    Very convenient, very helpful staff. A most pleasant stay!
    • Leisure trip
    • Family with young children
    • One-Bedroom Deluxe Apartment
    • Stayed 6 nights
    • Submitted from a mobile device

    There could have been a washing machine. Given it was an aparthotel, I would have expected to do my own laundry instead of using the laundry service.

    The breakfast was very good and varied. There was nothing that I wanted that was not available.

    Stayed in July 2025

  • Reviewed: August 7, 2025

    9.0
    Reccomanded for long stay to fully enjoy your stay in this apartment-hotel
    • Leisure trip
    • Family with young children
    • One-Bedroom Deluxe Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    The picture are always much better than reality, the hotel was fine, and I am satisfied with my room, but from the booking picture the expectations were much higher.

    The hall offer cucumber lemon water and coffee for free, and free water can also be found in the gym and the laundry room. They have professional wash machine and dry machine, I loved it, a little expensive to use 3€ each, but it's worth, especially when one is on trip being able to do laundry is great place. I don't feel it as an hotel, but more like a long stay accomodations, I strongly recommend it for anyone that have to stay for long time this is an amazing accomodations, they are basically renting apartment with bedroom, kitchen and a living room with all the appliances and travelers welcome kit, plus they provide 2 bottle of water every day. They are amazing. I don't advise getting the breakfast included in the room price, because there are many option near the hotel that offer very tasty dishes for cheap prices But I didn't know that I so I got breakfast with my room, I can say they are very good cook everything was tasty and pleasant, with good variety of salty and sweet choice 👍🏼 The view from my room was nice, and the distance to nearby attraction was okay. Staff is really friendly and helpful and professional. PS: they also got automated Toilet 🚽 seat, with warm and bidet function, it's was strange at beginning, but very cool addition.

    Stayed in August 2025

  • Reviewed: July 18, 2025

    9.0
    Comfortable apartment-style stay at a convenient place in the modern part of Suzhou.
    • Leisure trip
    • Solo traveler
    • One-Bedroom Deluxe Apartment
    • Stayed 4 nights

    Nothing comes to mind.

    Great location, close to two subway lines and many restaurants and shops at nearby Shihuifang. Very comfortable interior, basically a modern apartment, clean and cozy with a kitchen, living room, bathtub and bedroom. Great staff with good communication skills. Gym, though very basic, was a nice touch. Appreciated on-site laundry room.

    Stayed in May 2025

  • Reviewed: June 21, 2025

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • One-Bedroom Deluxe Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Location is perfect, walking distance from the downtown. The rooms are very clean, spacious and comfortable, the staff is friendly and welcoming, and can speak good English.

    Stayed in June 2025

  • Reviewed: June 18, 2025

    8.0
    All the staff are so nice.
    • Leisure trip
    • Family with young children
    • Executive Studio
    • Stayed 5 nights
    • Submitted from a mobile device

    Staff

    Stayed in June 2025

  • Reviewed: May 22, 2025

    10
    Perfect stay
    • Leisure trip
    • Solo traveler
    • One-Bedroom Deluxe Apartment
    • Stayed 3 nights

    I was very satisfied, the property is even better than I expected.

    Staff couldn´t be more kind and helpful. Rooms are spacious and comfortable, as well as the bed. Good bathroom, separated from the toilet. Great view to the Dongfang zhi men. Good breakfast with Chinese and Western options. It´s beside to a park, just a few minutes away from a very good market.

    Stayed in May 2025

  • Reviewed: May 4, 2025

    9.0
    Happiness
    • Business trip
    • Travelers with friends
    • One-Bedroom Executive Apartment
    • Stayed 6 nights
    • Submitted from a mobile device

    Location and the surrounding view , main thing is this hotel is surrounded by greenery and parks so it feels good to live here.

    Stayed in April 2025

  • Reviewed: April 30, 2025

    8.0
    Nice surprise, but…
    • Leisure trip
    • Couple
    • One-Bedroom Deluxe Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast had limited options.

    Easy to Access yet not central.

    Stayed in April 2025

  • Reviewed: April 3, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • One-Bedroom Deluxe Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Amazing views, spacious, good value for money, nice breakfast with Western options.

    Stayed in April 2025

  • Reviewed: March 30, 2025

    7.0
    Decent stay
    • Couple
    • One-Bedroom Deluxe Apartment
    • Stayed 5 nights
    • Submitted from a mobile device

    A bit out of dated. Need to pay deposit for even bigger amount than the booking cost,later get money return

    Good location, amazing Japanese district and bars around, love it! decent breakfast, very big rooms. Great staff

    Stayed in March 2025

  • Reviewed: March 8, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Executive Studio
    • Stayed 1 night
    • Submitted from a mobile device

    there wasn't't something to dislike

    the design, the plant in the room, the mattress was so confortable and most of all the view!!

    Stayed in March 2025

  • Reviewed: January 6, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Executive Studio
    • Stayed 5 nights
    • Submitted from a mobile device

    The toilet was half-sized with a glass sliding door which was stuck & then v difficult to close.

    Kitchenette

    Stayed in October 2024

  • Reviewed: November 25, 2024

    7.0
    Will come back again.
    • Leisure trip
    • Couple
    • One-Bedroom Deluxe Executive Apartment
    • Stayed 5 nights

    Pre-authorization payment which is more than the actual booking charge. The refund of the excess charges is still not credited after a week of checking out. Breakfast spread is unexciting. Very difficult for taxi to reach the main front entrance.

    Daily cleaning services which is not available in Citadines Munich. Convenient location. Friendly staff. Good coffee machine for self service at all times.

    Stayed in November 2024

  • Reviewed: November 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Executive Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    The gym facilities are limited.

    It is easy to access to underground and within walking distance to the lake front .

    Stayed in November 2024

  • Reviewed: November 8, 2024

    9.0
    WILL BE BACK AGAIN
    • Leisure trip
    • Couple
    • One-Bedroom Deluxe Apartment
    • Stayed 2 nights

    NOT REALLY

    breakfast is pretty good, changes menu every day

    Stayed in September 2024

  • Reviewed: November 5, 2024

    10
    I liked everything. I have stayed 3or 4 times before and always been happy
    • Leisure trip
    • Couple
    • One-Bedroom Executive Apartment
    • Stayed 5 nights
    • Submitted from a mobile device

    N/A

    I liked the supportive help from all the staff including those at the desk and also the room maid.

    Stayed in October 2024

  • Reviewed: November 1, 2024

    9.0
    Great location, spacious rooms and lovely breakfast
    • Leisure trip
    • Group
    • One-Bedroom Deluxe Executive Apartment
    • Stayed 8 nights
    • Submitted from a mobile device

    The gym facilities could have been a bit better

    The room was really big and comfortable, perfect for a longer stay. Towels and water were refreshed everyday which was an extra plus. The breakfast had great variety and fresh local dishes were made by the lovely ayi every morning. The location was also great in the centre of SIP.

    Stayed in October 2024

  • Reviewed: September 24, 2024

    9.0
    Great location, nice place, Kitchen is great, breakfast is simple. :)
    • Leisure trip
    • Family with young children
    • Executive Studio
    • Stayed 5 nights

    Please indicate the back entrance location, because the front door is an exit and no vehicles can enter. Because car can't enter from the front entrance and if you are having lots of luggage and with a wheelchair, with drivers who are not very nice, you will be drop at the roadside :) Here should be the correct drop point. I hope your reception update the system or us 高德 to drop an entrance point for the driver. Here is my google drop point . https://maps.app.goo.gl/VjHouqhcCqG4TCcG7

    he receptions desk are superb. Nice Coffee that kept me alive. The room are nice, 1 bed and 1 sofa bed. Very well set up kitchen, bathroom. Great TV channels and a nice balcony with lovely views. Special thanks to the welcoming desk receptions (Lady) who serve us super well at 4am, i am sorry that i dun remember her name. Thank you also to Abble, Travis and Kikky too who also serve us super well during the 5 days. There is a mini mart 2 minutes walking.

    Stayed in September 2024

  • Reviewed: September 24, 2024

    9.0
    Great location, nice place... breakfast so so.
    • Leisure trip
    • Family with young children
    • One-Bedroom Deluxe Apartment
    • Stayed 5 nights

    Please indicate the back entrance location, because the front door is an exit and no vehicles can enter. Because car can't enter from the front entrance and if you are having lots of luggage and with a wheelchair, with drivers who are not very nice, you will be drop at the roadside :) Here should be the correct drop point. I hope your reception update the system or us 高德 to drop an entrance point for the driver. Here is my google drop point . https://maps.app.goo.gl/VjHouqhcCqG4TCcG7

    The receptions desk are superb. Nice Coffee that kept me alive. The room are nice, 1 bed and 1 sofa bed. Very well set up kitchen, bathroom. Great TV channels and a nice balcony with lovely views. Special thanks to the welcoming desk receptions (Lady) who serve us super well at 4am, i am sorry that i dun remember her name. Thank you also to Abble, Travis and Kikky too who also serve us super well during the 5 days. There is a mini mart 2 minutes walking.

    Stayed in September 2024

  • Reviewed: September 19, 2024

    9.0
    Wonderful
    • Business trip
    • Group
    • Executive Studio
    • Stayed 4 nights

    there is nothing that i dont like, but yes improvement can be done if staff understands English well.

    Breakfast was good, i am vegetarian so did not found much option. over all rating is good including location, staff, cleanliness and ease to locate the hotel

    Stayed in August 2024

  • Reviewed: September 17, 2024

    10
    Great!
    • Leisure trip
    • Couple
    • One-Bedroom Deluxe Executive Apartment
    • Stayed 3 nights

    Slow WI-fi

    My room is very spacious with a washing-dry machine. Other facilities is good for daily use.

    Stayed in September 2024

  • Reviewed: September 16, 2024

    8.0
    Great stay
    • Leisure trip
    • Couple
    • Executive Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    There were no bedside tables.

    The views and breakfast were incredible. The shower 🚿 water was hot.

    Stayed in September 2024

  • Reviewed: September 11, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Executive Studio
    • Stayed 6 nights
    • Submitted from a mobile device

    Breakfast hot dishes were often cold as lids left open on warmers. But food ok overall

    Excellent value for money, good location for my conference

    Stayed in September 2024

  • Reviewed: September 6, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Deluxe Executive Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    A bit of walk from nearest metro station

    The room was very spacious and clean; staff were nice; Family mart beside the hotel; Several restaurants near the hotel

    Stayed in September 2024

Showing 1 - 25

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