Reviews of Conrad Shanghai
789 East NanJing Road, Huangpu, 200001 Shanghai, China
Loading
Guests also reviewed these properties:
Vestal, United States
Seminyak, Indonesia
L'Ampolla, Spain
Van Nuys, United States
Kaplice, Czech Republic
Ayamonte, Spain
Senj, Croatia
Quito, Ecuador
How guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Loading...
Reviewed: August 30, 2025 · Stayed in August 2025
Verified reviewVery bad AC even the staff not responding
Location
Reviewed: August 30, 2025 · Stayed in August 2025
Verified reviewReviewed: August 30, 2025 · Stayed in August 2025
Verified reviewReviewed: August 29, 2025 · Stayed in August 2025
Verified reviewLocation was perfect, staff was great as well, kudos to Rosemary for making our stay more enjoyable..❤️
None
Dear Guests, thank you for choosing Conrad Shanghai and for taking the time to share your detailed feedback about your stay. Your thoughtful review not only affirms our service standards but also inspires us to continuously improve. At Conrad, we deeply value every guest’s experience and are committed to refining our services and offerings to ensure even more memorable stays in the future. We sincerely look forward to welcoming you back and wish you pleasant travels and great success in all your endeavors!
Dear Guests, thank you for choosing Conrad Shanghai and for taking the time to share your detailed feedback about your stay. Your thoughtful review not only affirms our service standards but also inspires us to continuously improve. At Conr… Show more
Reviewed: August 28, 2025 · Stayed in August 2025
Verified reviewlocation is very good
calling for any serve's is very bad you have to call so many times till some one will answer you
Dear Guest, thank you for choosing Conrad Shanghai. We sincerely apologize for failing to deliver the high-quality service you deserve. Your feedback has been shared with the relevant departments for immediate improvement, as we are committed to providing truly exceptional experiences. Guest insights like yours help us refine our service standards. We truly appreciate you taking the time to share your thoughts and hope to welcome you back soon – giving us the opportunity to deliver the outstanding stay you expect from Conrad.
Dear Guest, thank you for choosing Conrad Shanghai. We sincerely apologize for failing to deliver the high-quality service you deserve. Your feedback has been shared with the relevant departments for immediate improvement, as we are committ… Show more
Reviewed: August 26, 2025 · Stayed in August 2025
Verified reviewIt was central The breakfast was great ! The facilities were good !
Dear Guests, thank you for choosing Conrad Shanghai and for taking the time to share your detailed feedback about your stay. Your thoughtful review not only affirms our service standards but also inspires us to continuously improve. At Conrad, we deeply value every guest’s experience and are committed to refining our services and offerings to ensure even more memorable stays in the future. We sincerely look forward to welcoming you back and wish you pleasant travels and great success in all your endeavors!
Dear Guests, thank you for choosing Conrad Shanghai and for taking the time to share your detailed feedback about your stay. Your thoughtful review not only affirms our service standards but also inspires us to continuously improve. At Conr… Show more
Reviewed: August 26, 2025 · Stayed in August 2025
Verified reviewReviewed: August 24, 2025 · Stayed in August 2025
Verified reviewThe location next to People's Square is perfect, as was the view from our 46th floor room. We had a suite which was also exceptional value for money - less than you'd pay for a single room in a London hotel - and the staff, facilities (especially the pool), concierge, and food were all outstanding. We genuinely didn't want to leave and can't wait to come back.
Absolutely nothing.
Dear Guests, thank you for choosing Conrad Shanghai and for taking the time to share your detailed feedback about your stay. Your thoughtful review not only affirms our service standards but also inspires us to continuously improve. At Conrad, we deeply value every guest’s experience and are committed to refining our services and offerings to ensure even more memorable stays in the future. We sincerely look forward to welcoming you back and wish you pleasant travels and great success in all your endeavors!
Dear Guests, thank you for choosing Conrad Shanghai and for taking the time to share your detailed feedback about your stay. Your thoughtful review not only affirms our service standards but also inspires us to continuously improve. At Conr… Show more
Reviewed: August 24, 2025 · Stayed in August 2025
Verified reviewThe location is nice. Staff was supper helpful. The guy in the reception desk, Lock is awesome. Breakfast was satisfactory.
Dear Guests, thank you for choosing Conrad Shanghai and for taking the time to share your detailed feedback about your stay. Your thoughtful review not only affirms our service standards but also inspires us to continuously improve. At Conrad, we deeply value every guest’s experience and are committed to refining our services and offerings to ensure even more memorable stays in the future. We sincerely look forward to welcoming you back and wish you pleasant travels and great success in all your endeavors!
Dear Guests, thank you for choosing Conrad Shanghai and for taking the time to share your detailed feedback about your stay. Your thoughtful review not only affirms our service standards but also inspires us to continuously improve. At Conr… Show more
Reviewed: August 19, 2025 · Stayed in August 2025
Verified reviewReviewed: August 18, 2025 · Stayed in August 2025
Verified reviewReviewed: August 17, 2025 · Stayed in August 2025
Verified reviewThe location, breakfast, room, service were so good! Staffs were really kind and nice especially Ella, Carat, Loreina, Diana ! I event took their name to remember! Thank you for the good memery in shanghai!
Dear guests, thank you for choosing Conrad Shanghai! Your recognition of our team member will be a great encouragement to the hotel and a driving force for our continued progress. We will continue to be passionate about making every guest feel at home. Looking forward to your next visit!
Dear guests, thank you for choosing Conrad Shanghai! Your recognition of our team member will be a great encouragement to the hotel and a driving force for our continued progress. We will continue to be passionate about making every guest f… Show more
Reviewed: August 16, 2025 · Stayed in August 2025
Verified reviewEverything.
The lobby!
Dear Guests, thank you for choosing Conrad Shanghai and for taking the time to share your detailed feedback about your stay. Your thoughtful review not only affirms our service standards but also inspires us to continuously improve. At Conrad, we deeply value every guest’s experience and are committed to refining our services and offerings to ensure even more memorable stays in the future. We sincerely look forward to welcoming you back and wish you pleasant travels and great success in all your endeavors!
Dear Guests, thank you for choosing Conrad Shanghai and for taking the time to share your detailed feedback about your stay. Your thoughtful review not only affirms our service standards but also inspires us to continuously improve. At Conr… Show more
Reviewed: August 15, 2025 · Stayed in August 2025
Verified reviewReviewed: August 14, 2025 · Stayed in August 2025
Verified reviewThe spacious room size, excellent location near Nanjing Road, and the overall cleanliness of the hotel.
Limited halal food options — while there is a halal section at breakfast, it’s not very appealing for a full breakfast. Also, there’s a lack of English-speaking staff which made communication sometimes difficult.
Dear Guests, Thank you for choosing Conrad Shanghai and for taking the time to share your detailed feedback about your stay. Your thoughtful review not only affirms our service standards but also inspires us to continuously improve. At Conrad, we deeply value every guest’s experience and are committed to refining our services and offerings to ensure even more memorable stays in the future. We sincerely look forward to welcoming you back and wish you pleasant travels and great success in all your endeavors!
Dear Guests, Thank you for choosing Conrad Shanghai and for taking the time to share your detailed feedback about your stay. Your thoughtful review not only affirms our service standards but also inspires us to continuously improve. At Conr… Show more
Reviewed: August 14, 2025 · Stayed in August 2025
Verified reviewReviewed: August 12, 2025 · Stayed in June 2025
Verified reviewReviewed: August 12, 2025 · Stayed in August 2025
Verified reviewLocation Service Staff
Dear Guests, thank you for choosing Conrad Shanghai and for taking the time to share your detailed feedback about your stay. Your thoughtful review not only affirms our service standards but also inspires us to continuously improve. At Conrad, we deeply value every guest’s experience and are committed to refining our services and offerings to ensure even more memorable stays in the future. We sincerely look forward to welcoming you back and wish you pleasant travels and great success in all your endeavors!
Dear Guests, thank you for choosing Conrad Shanghai and for taking the time to share your detailed feedback about your stay. Your thoughtful review not only affirms our service standards but also inspires us to continuously improve. At Conr… Show more
Reviewed: August 12, 2025 · Stayed in August 2025
Verified reviewLocation Staff Service Easy to get taxi
Dear Guests, thank you for choosing Conrad Shanghai and for taking the time to share your detailed feedback about your stay. Your thoughtful review not only affirms our service standards but also inspires us to continuously improve. At Conrad, we deeply value every guest’s experience and are committed to refining our services and offerings to ensure even more memorable stays in the future. We sincerely look forward to welcoming you back and wish you pleasant travels and great success in all your endeavors!
Dear Guests, thank you for choosing Conrad Shanghai and for taking the time to share your detailed feedback about your stay. Your thoughtful review not only affirms our service standards but also inspires us to continuously improve. At Conr… Show more
Reviewed: August 11, 2025 · Stayed in July 2025
Verified reviewReviewed: August 10, 2025 · Stayed in August 2025
Verified reviewEverything is just perfect: location, cleaness; staff and price. Special and many thanks to CARAT, IVY, Aria and Diana for thier complete support
Nothing
Dear Guests, thank you for choosing Conrad Shanghai and for taking the time to share your detailed feedback about your stay. Your thoughtful review not only affirms our service standards but also inspires us to continuously improve. At Conrad, we deeply value every guest’s experience and are committed to refining our services and offerings to ensure even more memorable stays in the future. We sincerely look forward to welcoming you back and wish you pleasant travels and great success in all your endeavors!
Dear Guests, thank you for choosing Conrad Shanghai and for taking the time to share your detailed feedback about your stay. Your thoughtful review not only affirms our service standards but also inspires us to continuously improve. At Conr… Show more
Reviewed: August 7, 2025 · Stayed in July 2025
Verified reviewThe hotel's location is excellent, situated in a beautiful building. The staff were very friendly and helpful. The beds were clean and comfortable. The view is amazing. Breakfast has a variety of choices.
The hotel fell short of Conrad's standards. It needs maintenance and cleanliness. The GYM area is nice, but it shows a lack of deep cleaning. The bathroom in my room had a strong smoking smell, which made it hard to stay. Meanwhile, the shower system needs adjustment for proper water flow and the bathtub need clean and the shower system needed an adjustment for a proper water flow.
Dear guests, thank you very much for choosing Conrad Shanghai! We regret that your stay did not meet your expectations this time, please accept our sincere apologies. But your feedback is invaluable to us, as we may revisit our service standards and train our employees. We look forward to meeting you again so that we have the opportunity to provide you with a high level of facilities and services.
Dear guests, thank you very much for choosing Conrad Shanghai! We regret that your stay did not meet your expectations this time, please accept our sincere apologies. But your feedback is invaluable to us, as we may revisit our service stan… Show more
Reviewed: August 5, 2025 · Stayed in July 2025
Verified reviewReviewed: August 4, 2025 · Stayed in August 2025
Verified reviewIt's all good together
Dear Guests, thank you for choosing Conrad Shanghai and for taking the time to share your detailed feedback about your stay. Your thoughtful review not only affirms our service standards but also inspires us to continuously improve. At Conrad, we deeply value every guest’s experience and are committed to refining our services and offerings to ensure even more memorable stays in the future. We sincerely look forward to welcoming you back and wish you pleasant travels and great success in all your endeavors!
Dear Guests, thank you for choosing Conrad Shanghai and for taking the time to share your detailed feedback about your stay. Your thoughtful review not only affirms our service standards but also inspires us to continuously improve. At Conr… Show more
Reviewed: August 4, 2025 · Stayed in July 2025
Verified review