Breakfast at peak hrs is a bit pressured for seating & staff.

Staff were good & helpful .Rooms were comfortable & spacious. Location to Metro.

Stayed in August 2025

Very friendly staff, very helpful. Hotel looks great and the location is perfect when you need high-speed train connections. Awesome breakfast choices.

Stayed in August 2025

- Check-in staff was slow in check in and lack of staff. - The room facilities need maintenance, many of the lightings were not working.

+ Good value for the spacious room.

Stayed in June 2025

the first room we had a leaking toilet, second room had the previous persons dirty bandage on the wall. Wifi was atrocious, didnt manage to do anything on it. Very poor experience for a pullman hotel

Location has lot of public transport options nearby

Stayed in July 2025

Far away from tourists attractions

Stayed in June 2025

Booked for coworkers and they like it.

Stayed in June 2025

Breakfast was excellent (good hours for early and late birds). The bed was super comfortable and big enough for a good night sleep for a family of 3. We had the privilege of being accommodated at the executive floor with access to the happy hours at the lounge on floor 27. A great pleasure.

Stayed in June 2025

Just checked out after a wonderful 5-night stay at the Pullman Shanghai Jing'an. This hotel truly deserves its high rating! The highlight was undoubtedly the front desk team They greeted us with genuine warmth upon arrival, handled check-in/check-out seamlessly, and provided excellent local recommendations (ask them about hidden gem restaurants!). Their professionalism and attentive, friendly service made us feel valued throughout our stay. Our room was modern, impeccably clean, and very comfortable. The bed was heavenly, ensuring great sleep. Location is perfect – steps from the metro, Nanjing Road, and countless dining options.One very minor note for improvement:The water pressure in the shower was slightly weaker than expectedmaking rinsing shampoo a bit slower. It wasn't disruptive, but stronger pressure would elevate the otherwise excellent bathroom. Despite this tiny point, everything else was superb – from the delicious breakfast buffet to the efficient housekeeping. The front desk team's outstanding hospitality truly sets this hotel apart. We'll definitely return on our next Shanghai trip! Highly recommended!

Stayed in June 2025

Pool requires cap to be worn as per mandated rules in China - wasn't aware of this requirement.

High-end hotel, allocated room on executive level 26, extremely comfortable bed with good pillow options, quality towels and bathroom amenities. Close to exit 5 of the adjacent metro station; main hotel entrance is concealed down a lane way providing an exclusive feel; Extensive menu options at breakfast; reception team were wonderful, always very welcoming and courteous & offered late checkout which was gratefully appreciated (thank you!) Easy access to nearby Shanghai Railway Station if catching a long-distance train to/from Beijing or other cities.

Stayed in May 2025

Would love a full length mirror in the room :)

I love everything about this hotel. Location is amazing, right about the main Shanghai train station. There were lots of food options around the hotel, and a mini mart just right below. Some hotels don't accept shopping parcels sent over but Pullman does. It is a breeze as many of us love to shop online. I got some of my parcels sent over before my trip and it was kept for me until I arrive. Hotel meets the standards of a 5 star for sure! The room is clean and comfortable! Clean sheets, comfortable bed. The motorised curtains add a classy touch to the room! This is, in fact, my 2nd time staying here. What would be perfect is if they could have a full length mirror in the room!

Stayed in May 2025

Only minor things: -Elevators slow-Waiting times -High level rooms recommended when facing to the main street -Some details need refurbish e.g. ceiling in the shower

+Location +Room design +Link to subway & railway +Atmosphere +Breakfast +Pool & Gym

Stayed in May 2025

The location is great as it is just a few steps of Shanghai main station as well as metro subway. Very convenient esp if taking regional trains or exploring the city. The breakfast has great selections as well.

Stayed in April 2025

My recent stay at Pullman Shanghai Jing'an was elevated by the outstanding professionalism and warmth of the front desk team. From the moment I arrived, I was greeted with genuine smiles and a seamless check-in process that set the tone for a memorable experience. A special mention goes to Mr.Moses who went above and beyond to ensure every detail was perfect. Not only did they swiftly accommodate my early arrival request, but they also provided insightful local recommendations (the hidden café on Nanjing West Road was a gem!). Their attentiveness extended to proactively arranging transportation and confirming my itinerary, showcasing true hospitality expertise. What truly impressed me was how the team remembered my preferences throughout my stay – from room temperature adjustments to daily breakfast reminders. Their multilingual skills and patience in answering questions about Shanghai's attractions further highlighted their dedication to guest satisfaction. The front desk embodies the essence of 5-star service: efficient, personalized, and delivered with grace. It’s rare to encounter such a cohesive team that turns a hotel stay into a feeling of being "home." Thank you for making my trip extraordinary – I’ll enthusiastically recommend Pullman Jing'an to colleagues and friends.

Stayed in April 2025

extremely helpful and knowledgeable staff. they helped me in a difficult situation with local police. shout-out to Allan the concierge who helped me translate and dedicated a lot of time to my issue.

Stayed in April 2025

The view from the room.

Located next to the metro. Literally a few steps. Use exit 5 at Shanghai Railway Station.

Stayed in April 2025

Staff not quite as attentive as you would expect from a 5 star hotel. Rooms were very hot. Had to sleep with no shirt and no blankets. Air conditioning was on max and lowest temperature but it didn’t seem to change anything

Nice and new and modern facilities in good condition

Stayed in March 2025

Fantastic stay! The hotel offers modern, clean, and comfortable rooms, perfect for a short stay in Shanghai. The staff was very friendly and helpful, ensuring a smooth check-in and a great experience. The location is convenient, with easy access to transportation and attractions. Highly recommended!

Stayed in February 2025

Very poor English No credit card acceptance

Location Clean

Stayed in January 2025

All great

Stayed in January 2025

The front staff, particularly Amy Jin is very friendly and help.

Stayed in January 2025

It was the perfect stay! The staff were amazing. I loved the swimming pool and steam room. The breakfast was incredible. Highly recommend.

Stayed in December 2024

Toilet did not have bidet spray.

Very conveniently location right above the metro line 1 station. Very accommodating staffs in the hotel. Especially Would like to give the upmost thanks to front desk staff Ms. Amy who helped our family out with check in, place to visit, as well and our online Tao Bao orders ! (Highlight) very very helpful staff. Secondly to mention concierge Sean whom help us with train ticket bookings. Very well clean hotel and professional and helpful staffs!

Stayed in December 2024

They dont know how to speak english

Stayed in November 2024

- room is a bit small - no bath tub in my room

+ good value for money (it's a five star hotel!) + nice location + free welcome drink

Stayed in November 2024