Very welcoming and helpful staff. Beautiful grounds creating a peaceful atmosphere in the middle of Xian within the city walls. Was upgraded to a suite! Can organise tickets and tours.

Stayed in March 2024

Gorgeous hotel in a perfect condition, was even given an upgrade to a suite which was lovely!

Stayed in March 2024

staff, room

Stayed in February 2024

Upon arrival non of my credit cards were accepted despite having been accepted in other parts of China. This meant having to pay by AliPay and a surcharge due to the amounts involved. The dining room had only one coffee machine which meant queues to get a hot drink sometimes. The Grand Mercure Xian is a lovely old building in wonderful grounds, but unfortunately the inside decor and furniture needs updating, its all a little tired.

I had a multiple room suite provided thanks to an upgrade upon arrival and the bedroom was quiet. There was a very good gymnasium and swimming pool provided in the next building 3 minutes walk away. The breakfast was good, Chinese cuisine dominating, however, there was still plenty of Western style dishes available. The hotel staff were really friendly and welcoming.

Stayed in February 2024

The heating in my room was way too hot and extremely uncomfortable. I turned on the air conditioning at its lowest setting but this made no difference. I had to keep the window open all night despite the temperature being around freezing point outside.

Location is very convenient, staff were very helpful. Lovely hotel. Breakfast was ok but a bit limited. For example All Bran was available on first day but not after that.

Stayed in January 2024

Nothing, excellent value for money

Excellent location and very helpful staff. Helped organise tickets to the terracotta warriors. Room was very luxurious, especially the bath and bed. We would definitely book again when in Xi'an.

Stayed in January 2024

Nice hotel with a good location and excellent breakfast. Kathy and Benny and the entire staff were very polite and helpful, helped us book tickets for museums and order food online when we didn't want to go out. Our room was upgraded 2 levels free of charge. Would recommend this hotel!

Stayed in November 2023

A little far from downtown metro

Clean and nice

Stayed in October 2023

Building.

Stayed in October 2023

The view from our room looked over an old stadium that wasn’t pleasant. The hotel complex was good otherwise. The location was 25-30 minute walk to to main part of town.

The staff were great (very helpful in organising a good driver to the Terracotta Warriors), breakfast had a good selection, the room was lovely and big with a beautiful bathroom. The pool and gym access at Sofitel was a great addition.

Stayed in October 2023

The staff went out of their way to help us with booking excursions.

Stayed in September 2023

The electrical sockets in the room are old and need to be checked and replaced.

Room is clean and comfortable. Breakfast, blending in local flavor, is interesting, location is convenient and good. Staff are courteous and helpful. Two front desk staff, Laura and Jack, standout.

Stayed in September 2023

The bed is absolutely comfortable

Stayed in September 2023

The breakfast was mediocre and not really worth the CNY 95. Worst is that the photo you see on the hotel page on booking.com is actually showing the much better breakfast of the nearby Sofitel, which is CNY 168, so substantially more expensive. Every time you go out the hotel you first have to walk hundreds of meters to get off the compound. There's only one exit, all the other ones are locked, which means you often make a significant detour when walking. There are basically no facilities whatsoever within 500 meters. Most things you have to walk up to a kilometer for. The fridge in the room was not working, which is pretty annoying when it's 34 degrees outside.

The value of the room was extraordinarily good. I paid less than AUD 75 / USD 50 per night (non-refundable, no breakfast) for a super king room. The bed was the largest I ever slept in and was comfortable. The room was very pleasant to stay in. It's nice to have swimming pool on the premises, although it was slightly dalipidated.

Stayed in September 2023

All perfect.

The place is quite & beautiful, clean and the staff is very helpful, they helped us get tickets for the Terracota Warriors for the same day and were always willing to help to make the stay even better! We would definitely stay there again. Beds are very confortable, huge, and rooms are spacious.

Stayed in August 2023

Property relied on adjacent hotels for gym, pool and other services. Restaurant was a buffet breakfast only. Getting in at 10 pm no food, no drinks, room refrigerator empty. Only warm bottled water

. Had a problem getting cash from ATM. Duty manager went with me to the ATM and resolved issue. Great service.

Stayed in July 2023

More fans (there was one) or air conditioning in the gym.

Everything.

Stayed in July 2023

Breakfast could have been better.

Great location. Comfortable and clean rooms and very helpful staff.

Stayed in June 2023

The interior of the room was quite outdated,

The hotel is in the middle of the citycentre snd very convinient to travell to all over Xi'an.

Stayed in May 2023

Location not the best in terms of access to restaurants and bars, etc.

Stayed in May 2023

much older than the photos.

location

Stayed in April 2023

Confusing to find for taxi driver

Value for money

Stayed in April 2023

No major negative point !

The hotel was designed & used by the Russian at the time they helped China to build some infrastructure. It's located in the center, not far away from points of interest. The bed is of great size, and very comfortable. The breakfast has a choice of plates which should make happy the family. The swimming pool and sauna were open at the time of my visit.

Stayed in January 2023

Hard to find anything really,

I got a huge discount so was instantly pleased. Great facilities, good breakfast very helpful staff.

Stayed in May 2021