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Reviews of Grand Metropark Hotel Hangzhou

No.2, Pinghai Road, Shangcheng, 310006 Hangzhou, China

#90 of 241 hotels in Hangzhou

Guests' Choice

Review score

Based on 104 hotel reviews

7.7

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.6

  • Location

    8.2

  • Facilities

    7.5

  • Staff

    7.8

  • Value for money

    7.3

  • Free WiFi

    7

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Showing 1 - 11

  • Reviewed: 15 June 2018

    5.4
    Would not come back
    • Business trip
    • Solo traveller
    • Superior Twin Room
    • Stayed 7 nights

    Stayed here six weeks ago and got a small but decent room. Location of the hotel is OK too. In walking distance to the Westlake and a subway station. However, I booked a room in the same category for the same amount of money on the same website again. This time I got a very old and smelly room, very worn out and extremely old bathroom. Reception wouldn't give an explanation or offer another room. I speak Chinese fluently and travel a lot in China, particularly in Zhejiang and Jiangsu. This will definitely be my last stay here. There are much better options for the same amount of money.

    Location is OK

    Stayed in June 2018

  • Reviewed: 28 March 2018

    10
    exceptional value for the level of comfort and service
    • Business trip
    • Group
    • Superior Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    Cannot find anything zi didn't like

    4th visit in 2 years the upgraded rooms are well equipped. Good quality bed linen. Staff always helpful throughout the hotel. good location for business and tourist

    Stayed in March 2018

  • Reviewed: 2 September 2017

    7.1
    Poor 5 star
    • Business trip
    • Solo traveller
    • Elegant Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was poor. Staff were slow in replenishing and no senior staff seemed to be present. The hotel tries too much to show off G20, guests only care about their experiences, no about the special treatment that politicians got and probably paid a lot of money for. The hotel needs an upgrade. I asked for English breakfast tea and was told it was not available fortunately a Chinese gentleman sharing my table insisted that the hotel had it then it was fetched.

    It's location

    Stayed in August 2017

  • Reviewed: 28 January 2017

    6.7
    Great location close to the West Lake.
    • Leisure trip
    • Group
    • Superior Queen Room
    • Stayed 2 nights

    The size of the rooms were small. I have paid the same price in downtown Shanghai for a bigger room with a bigger bathtub.

    The breakfast was great and the location is amazing.

    Stayed in January 2017

  • Reviewed: 24 May 2018

    9.6
    Our stay was comfortable and enjoyable.
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel location is not too far from West Lake, walking distance.

    Stayed in May 2018

  • Reviewed: 13 May 2018

    9.6
    Enjoyable & excellent stay
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    No negative comments

    Location ! Bus airport from terminal stops directly in front of hotel !

    Stayed in May 2018

  • Reviewed: 26 March 2017

    7.9
    Good location hotel
    • Leisure trip
    • Solo traveller
    • Superior Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff could be more friendly

    Location, facility

    Stayed in March 2017

  • Reviewed: 18 January 2017

    7.1
    they inly accept new USD cash
    • Business trip
    • Solo traveller
    • Superior Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    they inly accept new USD cash

    Stayed in January 2017

  • Reviewed: 30 September 2016

    10
    Exceptional hotel in central position
    • Business trip
    • Group
    • Special Offer - Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Bathroom needs updating but was ok

    The staff in all areas were great, even with little English they tried very hard to understand my questions

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 25 April 2015

    6.3
    Good location to shopping and near to West lake .
    • Business trip
    • Couple

    It's old and need improve the decoration and bed , also noisy some nights

    Good location to shopping and near to West lake . Great location to access from Airport to hotel by Bus

  • Reviewed: 21 April 2015

    5.4
    sutuation
    • Business trip
    • Solo traveller

    breakfast was pour they charged deposit in the sum more than twice bigger, then the cost of the living, although it wasn't supposed according to booking.

    sutuation

There are also 5 reviews without text. These impact the overall review score.

Showing 1 - 11

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